Racist in League City I went to buy a battery for my van…read moretoday and this woman at the store (Advance Autoparts at 235 S. Egret Bay, League City) was so disrespectful and discriminatory. Since she saw me enter the store she made this grimace and made everything difficult asking questions I was never asked before, I bought batteries several times in my life. I have to call the Chevy dealer and when this guy from the dealer is going to tell her what she was asking she started to talk loud and saying, without listening to him at all, that they don't have that battery. She was so rude and discriminatory! Her name is Tristi, she said she is the manager...someone so racist shouldn't work attending customers. If you are Hispanic and have an accent don't come here, she doesn't like customers like us. After leaving this place I went to AutoZone on HWY 3 and a got a new battery in 5 minutes!

5 ***** treatment! Needed wipers, I was clueless, everyone was helpful and friendly. Michelle gave…read moreme a great deal since they were out of the sale item for my car. Then someone else had them installed before I could blink. Never been treated so fast and well.

Quick and pleasant service. The workers are always very helpful. One time my son's car stalled…read morethere and they let him park in there until the next day with no problem.

This will be my new car care and maintenance go too. Years…read moreand Years I thought going to the dealership I was getting quality service, after today I was 100% proven wrong. Not only was the guy who handled my car was very honest, very quick, very informative and even hands on showed me things I never learned. I am so glad I made the choice to come here and will not be going anywhere else unless recommended from these guys. Thank you for your time and honesty.

Called in to ask if they cleaned spark plugs or just sold them and was put on hold for 10 minutes…read more By the time I talked to someone I was already at the store. I walk in and I stood there at the counter without being greeted while two employees talked about shifts and when they work and why they wanted off. I interrupt them to ask if they sold my type of spark plug and what kind of problems I was experiencing, and he said verbatim "It might not be yor spark plugs, but I'll sell you them, please tell me you have the V8 because then I'd need to sell you 16 of them." Basically being blatant about stealing my money. So he starts looking up my info and he gets a call, proceeds to take care of whoever is on the other line for 5-10 minutes at which point I just left. Terrible customer service and not a friendly atmosphere. I'll pay extra at auto zone, just for the respect. Will not be back.

The employees are polite, very knowledgeable, and eager to help. They make fixing your own car so…read moremuch easy.

Yes this location in Friendswood off Parkwood is very helpful anything I've gone in to purchase…read morethey've always help make sure I get the right item.

This review is based upon multiple visits and is not a one-time experience…read more I stopped in and asked them to use their OBD engine code reader. She brought it out to the truck, plugged it in, and went back inside to plug the device back into their computer to interpret the code. Long story short, the printout she gave me was spot-on perfect (5 stars). I replaced the parts but upon my return, they wouldn't clear the code to make my engine light turn off (deduction of stars). On a subsequent visit, I returned some things I bought. Yes, I lost my receipt. They gave me store credit. It's policy. I get it and agree with it. However, returning two items should not take 30 minutes. It literally took 30 minutes. I'm not exaggerating. Also, he screwed up and ended up having to return the items separately giving me two different merchandise cards. The incompetence was staggering. My wife was waiting in the car and was livid when I got back in the car (more deductions). On yet another visit, I bought some things to use the above mentioned credits. I purchased way more than the $9 in credit I had. I also ordered a Mini Cooper wiper blade for my daughter's car. It wasn't in stock but I pre-paid and was told it would be in the store the next day. I went back two days later only to find out it wasn't available. No one called to tell me it wasn't there. No one called to ask me if they should order it from a different warehouse. I told them to refund my money. Well, since I had used a $9 credit along with my purchase, their system defaults to store credit even though I bought way more than $9 of product. It also forced them to give me store credit for the entire amount of the wiper, not just the original $9. I had my receipt. Now I'm stuck with another merchandise card for $13. This policy is stupid. I fully understand the policy if my original purchase not enough to cover the $13 but it was more than enough. This aggravation is not worth shipping here. I will go back to spend my $13 but that will be my final visit. Bottom line - Gross incompetence of the employees along with some ignorant corporate policies made my multiple experiences miserable. I'll take my business elsewhere.

Dylan was awesome led me right to what I needed to buy and helped me use the product please promote…read morethis guy

Every time I've been in here they always have what I need and are great at helping with questions,…read moremaking suggestions or checking out things with my vehicles.

I had been told by Valvoline Instant Oil change software that my battery was bad so I was at this…read morenearby AutoZone because my warranty covered replacement of a battery from there. I had to deal with the Commercial Manager, a fantastic young woman named Shauna. She walked out to my truck with me to see if AutoZone would be able to replace the battery and also took the AutoZone battery tester with her. THAT tester showed my battery (which was only 2 months old) was in fine shape so no replacement was needed. However, I wanted to say that the customer service I received from Shauna and her obvious knowledge about her job made this little unexpected trip to AutoZone a real pleasure. My wife and I full-time travel in our RV and we'll be using AutoZones and hoping for people like Shauna as we travel the country. Thank you!!!

Very helpful and knowledgeable with older cars and synthetic oils. I was in and out quickly. The…read moreclerk even offered to help with putting it in!

Came in today for an unscheduled visit. Last Saturday(02/28), our TPMS light came on just minutes…read morebefore we were to set sail on a cruise out of Galveston. After checking to make sure there was no obvious blowout, we decided to park the car and look into the issue when we returned on March 5th. So this morning when we got off the ship, the light was still there, so we drove straight to the dealership. We were greeted promptly and our issue was inspected and resolved quickly. The only part of our experience that keeps this review from being 5 stars is that my wife needed a new battery for her key fob. She's the primary driver of our VW. So hers gets alot more use than mine. They charged us $14 to change the battery. My issue isn't the amount. It's the fact that we were even charged at all. I consider Volkswagen a quality car manufacturer. I don't expect to be nickled and dimed for trivial things. Especially when the car is barely 2 years old. I've been a customer of Gulf Coast Nissan for 19 years and they've NEVER charged me to replace a key fob battery. I consider Volkswagen to be of higher class than Nissan. Your customer service perks should reflect that.

We went to VW of Clearlake as a walk in on a Saturday evening and met with a great salesman, Jerry…read more Spent an hour or two working on pricing with him and his sales lead and then shook hands with salesman , sales lead , and floor manager. In fact the floor manager even went as far as saying " I'm happy to do the deal as long as you give us a great survey" . Floor manager returned a few minutes after all parties shook hands and then said "I'm not going to do the deal as we agreed , you'll need to pay us X amount more if you want the vehicle" . No explanation , only that they decided they didn't want to honor the agreement from 5 minutes prior. Needless to say - we were stunned as we had been at the dealer for nearly three hours and all parties agreed to take delivery late into the evening if the deal terms were signed up then and there. We politely left but then really thought about the events that unfolded and realized they were just typical tactics. Our salesman Jerry was in as much shock as we were that his management team unwound a deal after making an agreement. In fact , we were happy to hand him a win that he rightfully deserved after a slow Saturday. In this great state, a man's word and a handshake is a sacred bond. Unfortunately , this dealership chose to prioritize a tiny amount of profit for a lifelong local customer. We called a dealership on the north side of town when we exited the parking lot that seems to understand the value of transparency , honesty , and customer loyalty better and will now work with them despite living around the corner from clear lake VW. I wish Jerry the best , as he doesn't deserve the short end of the deal his management team gave him. I purchase 3-5 vehicles a year and have never seen events unfold in a manner like they did at Clear Lake VW