First off the staff and receptionist crew were fantastic. I'd like to start off with the PHYSICAL…read moreTHERAPY CREW! Vincent and Irene were super great. They helped me nurse my shoulder back to HEALTH. They were very professional friendly and caring about how they treated my SHOULDER. I couldn't have asked for a better set of therapist. The facility had everything you needed for your therapy. I liked the way it was nice and clean my man Jordan made sure everything was nice and clean Good job Jordan keep up the good work. Now the receptionist crew Janet was super great Her and her crew did a wonderful job. They are the first ones you see when you first walk into the facility they greet you with a smile they're very courteous and professional. It just makes you feel great when you walk in there for your PHYSICAL THERAPY. I appreciate you guys so much, here's to Continue doing a great job.

Great care, but the parking lot needs serious attention…read more The parking situation at Peninsula Orthopedics (1850 & 1800 parking lot) is really frustrating. The parking lines are barely visible, which makes it very difficult to find a proper spot. You end up having to squeeze between cars and guess where the spaces even are. The buildings themselves are also pretty old and could definitely use some updates. That said, the care is excellent -- I'd give it a 9 out of 10. The staff is friendly, professional, and they get things done. The medical service is solid, but the parking lot and property maintenance could use improvement

This facility is embedded within planet fitness (it's on the second floor)…read more I had hip surgery (torn labrum) and went here for my rehab and had the pleasure of working with Marie and Mori Jo as my physical therapists. Yes, the facility is a little rough around the edges, but Peninsula Sports easily makes up for it with a super friendly staff (shoutout to the front office) and therapists. PT takes a while, several months in my case, but the most important thing you want to know when evaluating a PT clinic are outcomes. I am back at 100%, better than before the surgery. I had a number of setbacks, but the staff worked with me slowly and methodically to get me where I am today. If you're looking for a PT clinic, you can't go wrong here.

While I can't speak to the knowledge and patient care of the staff. My first impression was left…read morewith more to be desired. Tried calling to confirm if the center was in-network (I assumed it was since they came up on my search). Instead of being helpful, the front desk was blunt and unhelpful. Don't let my experience turn you away, but from my initial outreach. I do not recommend.

I seriously question the integrity or competence of this practice after interacting with Luis…read moreArneta and a first point of contact named Anna who undoubtedly lead the practice into great trouble one day. Anna became frustrated at me thinking I could not understand her thick accent when it was the issue was the phone volume, became passive in aggressive and hang up to my two requests to speak with the manager. Days later calling back attempting to schedule my appointment with someone other than Anna, Luis Arneta came on the line affording me the most childish conversation I have ever encountered with a business regarding lies Anna had told him and other unrelated gibberish he felt need to vent, he invited me to go else where. If you encounter problems of this nature please know that if it is not you. It is apparent that this practice needs a reliable source of guidance structure and supervision

This place is pretty questionable when it comes to customer service…read more We came to the office because of my mother's lower back and neck problems. We filled out the paperwork fairly quickly and did not have to wait long (all good so far). However, interesting enough - it doesn't appear that they read the paperwork afterwards. It's like documentation... When we were in the room, Arianne (sp?), comes in and is super friendly. But we were the ones to being up the topic that mom has a pacemaker even though we indicated it already in the paperwork they provide us. I would suggest that they read the last page and review their patients' medical file before entering the room. If we did not bring it up, and my mother (disabled, btw) was by herself in the room... it could have been a risk. Secondly, I am unsure why but they have a policy to not allow their minder / family member into the treatment room despite it being fairly roomy. They just told me I wasn't allowed in there. So I left to go to the waiting room outside. I heard my mom asking for me, but I couldn't do anything at that point since they told me I can't go inside. After the treatment, my mom was breathing hard and told me she has heart palpitations and had asked for water - which they refused. They informed her they don't carry water there. Odd - you would think a Physical Therapy Office would carry water since it's treatment of the body. Even doctor's offices, chiropractic offices, etc carry water. What did annoy me the most was when I was leading my mom outside, I saw their break room, and noticed they had a whole box of bottled water on the floor. So it's not that they do not have water. They just wanted to refuse her the water. They could have given her tap water since they obviously have a break room - but they did not. In short, I highly doubt we will return to this office after the negative experience. In the future, please read the paperwork prior to entering the room about their past healthy history. It will speed up the meet and greet, plus you can ask to clarify information you noticed in the health sheet. For example: pacemaker, atrial fibulation, legally blind woman, etc. And also - if a patient is struggling and asking for water. Might be nice if you actually give her the water.

This is truly the best place! I'm so grateful to Dr Joe, Austin, Dr Z, Cristian, Herman, Jackie,…read moreand the whole crew for making my return journey to health as easy and fun as possible. Everyone listens to you when you detail your pain and how it happened. Because they are so knowledgeable, they can find ways to help you if the initial way didn't work out. You are never not in good hands. For my injuries, I had massages, passive range of motion, assisted range of motion, cupping, cupping with activation, stretching, and strength training exercises. Thank you!

This was my first time ever going to a chiropractor, and I'm so glad I found SHFT! The experience…read morewas amazing from start to finish. The entire team has such a positive, welcoming vibe, and their hospitality made me feel comfortable right away. What I really appreciated is how knowledgeable they are -- they take the time to explain and educate you first before doing any chiropractic adjustments. They don't rush you, and they genuinely make sure you understand what's happening with your body. They also give helpful recommendations, which I loved. Overall, such a great experience. I already have future appointments scheduled and I'm really looking forward to continuing my care here! And yes! They are very LGBTQ+ friendly.

I cannot say enough great things about Pacifica Nursing and Rehab. From day one, the entire staff…read morewent above and beyond to make sure everything was handled professionally, compassionately, and with real care. The rehab program itself was excellent, and the nurses were absolutely amazing -- they constantly supported and encouraged me throughout the entire process and really pushed me to keep improving every day. The nursing staff on the 2nd and 3rd floors were honestly some of the nicest and most helpful nurses I have ever met. They were the real MVPs, not just with me but with all of the patients they cared for. You could genuinely tell they treated everyone like family, and that kind of compassion and teamwork really stood out every single day. A huge special thank you to Florinda, who truly made all the difference. From the very start, she looked out for me and made sure I was taken care of. She was incredibly kind, attentive, hardworking, and supportive through everything. Honestly, I could not have done it without her. She went above and beyond every single day and made such a positive impact on my entire experience. Florinda is one of the main reasons this place feels so welcoming and caring -- she is truly amazing and helps make this place special. Also, Kathleen deserves recognition because on the very first day she immediately stepped in and squared away every issue or concern I had. She made the transition smooth and stress-free right from the start, and that meant a lot. Thank you again to all the nurses and staff for the incredible care, support, encouragement, and professionalism. Highly recommend Pacifica Nursing and Rehab to anyone looking for a rehab facility that genuinely cares about its patients and families.

Unfortunately, my Uncle had a stroke but was fortunate, to get a month's care at Pacifica Nursing &…read moreRehab after being released from South San Francisco Kaiser. Facility is clean but older (3 floors) with a shared room of 4 patients (Room 304) with drapes for privacy...also, when the elevator takes awhile and it's only 3 floors is telling. Staff all very helpful, friendly, professional and caring. Activities and snacks in the community room if you're lucky to be mobile. Menus and activities are always posted. No issue with his stay and care (except noise which is to be expected) BUT wish my uncle could've stayed longer to get the daily physical therapy he needed. Unfortunately, Kaiser "claimed" they didn't see improvement and released him (which seems to be counterintuitive!) even after appeals. Smh. I wish I could name all the staff members who cared for my uncle. Basically, 3rd floor staff from the nurses, CNA, interns and admins were always proactive with his health care needs and truly compassionate people. Thank you!

Dr. Chan is very knowledgeable and he genuinely desires his patients to feel better. It is clear…read morethat his experience, level of expertise, and his kind personality are the major reasons that so many patients are seeing him for treatment. During my first visit, I appreciate the way he patiently answered all of my questions about my pain issues and how he discussed a plan on how to proactively approach things so that I can feel better for the long run. The office staff receptionists are very pleasant and they respond promptly to inquiries about scheduling and other matters.

I had a very disappointing experience at Danny Chan Chiropractic. I arrived about 15 minutes late…read morebecause I genuinely forgot about the appointment, and the front desk staff was already rude from the start. Even though they decided to still take me in, the entire interaction felt unprofessional. After filling out the paperwork, I mentioned I would be paying out of pocket. During a phone call I had with the office about 3 weeks earlier, I was told the visit would cost around $110-$120. However, the front desk suddenly told me it would be $200. When I explained what I had previously been told, instead of trying to help or clarify professionally, I was asked "what office did you call?" and told it was "maybe the coupon price." If that price was discussed before, it should have been honored or at least handled respectfully. Instead, I was basically given an ultimatum: either continue with the appointment at the higher price or cancel. I chose to cancel. Overall, the customer service was rude, dismissive, and unprofessional. I will not be returning.

My husband was living in home care for almost three months. Excellent PT, OT and bedside care…read more Clean and professional care 24 hrs. We even enjoyed daily activities. We are grateful

Very sweet care and great service. The nurse was very nice…read moreand concerned. Always on time and good with contact.

*Disclaimer: This facility is no longer "St. Francis Heights". Goes by a different name owned and…read morerun by a different company. Generations Health Care (HQ in southern California) operated Saint Francis and my rating pertains to them, not to the current ownership, which took over within a year after COVID-19 was officially declared a pandemic in the U.S.* ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ Situated in a quiet corner in a fairly quiet neighborhood but also with easy access from Highways One and 280 is this care facility. Saint Francis Heights was very good for patients from Daly City or coming from the western/southern districts of San Francisco, who needed skilled nursing after a hospital stay. Some of those trying to recover end up requiring 24-hour nursing care long term. The building is at least a few decades old, and rooms don't have the newest shiniest advanced equipment, but it is kept very clean and mostly functioning fine. Staff did their best in caring for patients and residents. Nutritionists did what they could to provide individually tailored meals, but bottom line, the food and beverage were average quality hospital type fare. The pandemic posed the most enormous challenges, with regard to just trying to retain staff and keeping the virus at bay -- a virtually impossible task at any care facility. Many services and amenities were continually postponed or stopped altogether. And unfortunately COVID struck many here, patients and staff alike. Heights administrator communicated to families in a timely manner and heeded guidance from the County, even with constantly changing rules. By the way, St. Francis Heights is not to be confused with St. Francis Pavilion, the two-story structure next door. It's a separate building with a separate administrator. Still, both facilities are under same ownership and utilise laundry and kitchen facilities located at Pavilion and on occasion they share staff. Special thanks to former administrator Kordell, former nursing director Jessica, social service manager Nelai, nurses Carmen and Mary Lou, CNA Carmen and Neil, and Michelle of business office, for all their efforts. Patient care, attention to residents and family briefing were all markedly better when Generations Health Care was operating St. Francis Heights, before it was sold to an east coast company that runs nursing homes.

My mother was there for six months... She was diagnosed with dementia while she was there. I was…read moreshocked at the employees on every level and their response to people with dementia. No training in this department I assume. It just wasn't my mother. I watched a patient screaming in the hall at a nursing assistant who was screaming back at her. 100% unprofessional. their Covid knowledge was absolutely abysmal. They roomed Covid positive people with healthy people, and tried to say that was normal and OK. There were a few times that I observed the nursing assistance sitting in my mother's room, reading a newspaper or watching TV while my mother was sleeping and not caring for her at all. But that was not the majority. But there are bums collecting a paycheck in every occupation. On the flipside, MOST of the nursing assistance really did try. They're overworked, underpaid, understaffed. They don't have to be charming or sweet or entertaining but they do their job. BIG ISSUE! I did draw attention to the on-site nurse, the pharmacy nurse that would pass out medication. They did not watch medicine being taken. I found a collection of pills under my mother's tissue. The pharmacist swore up and down that he had watched my mother take the pills. Had no answer when I presented a handful of them. Nor was there an apology. But I sincerely think most of the people there try hard and an overwhelming job. the food was not cuisine, but it was edible and decent.

Dr. Christian Bocobo was probably the 7th-8th doctor assigned to us from the industrial doctors…read more(employed by the company my aunt worked for) stemming from a work-related injury. The previous doctors were generally not interested in helping her recover because they were quickly dismissive of alternative treatments, more concerned with how they were going to profit, and missing the holistic approach. Fortunately for us, especially for my aunt, Dr. Bocobo actually cares about his patients. This is evident from the questions he asks (he actually tries to get to know them!) and sensitive responses to prescribing treatments. He's not narrow-minded on methods and is open-minded to alternative treatments as long as they show potential n' results. He was the one doctor from this work-injury mess that didn't just resort to injecting or push medicines in response to my aunt's injuries. Quickie: He's a good guy and cares about his patients. He does an admirable job of balancing private insurance interests with patient care.

The pain and problems caused by Dr Bocobo and his staff to my family is still being felt years…read morelater. REMEMBER THAT.