If you ever stop on in to this location, you'd do well to ask for Brady. I broke down in my RV about an hour outside of Rapid City. It was a Sunday, and the tow truck driver (Olson Towing) sent by AAA told me that no traditional mechanic shops were open, but that our next best bet would be Camping World. The tow truck driver dropped us off at Camping World, and did not re-install our drive train, which he said he'd had to remove from our RV so it could attach to the tow truck. So we're now in the Camping World parking lot with an unidentified engine problem and a drive train sitting on the ground next to our vehicle. We had no idea whether Camping World employees would be able to help or what they would charge. Enter employee Brady. He whisked us into his office, offered us popcorn and water, and sat back to listen to our story of the engine problems. From our description alone, he said it sounded like we had low transmission fluid, possibly caused by a leak. Brady examined the engine, returned, and called a friend of his who specialized in our vehicle type just to double-check his own estimation. After his friend confirmed, Brady himself drove us to the nearest auto parts store so we could purchase the proper transmission conditioner (a brand we'd never heard of by "Lucas", and which worked perfectly). By the time we returned, Camping World was closed. Brady was now off the clock and should have gone home. But he didn't. He rolled up his sleeves, shimmied under our RV, and replaced our drive train himself. After finishing, he sent us on our way with clear instructions on how to check the drive train bolts for proper tightness in 150 miles, and how to top off the fluid conditioner should the stick read below a certain level. The whole ordeal took at least three hours of his time - at least one of those hours was after closing - but he never faltered in cheerfulness or professionalism. When we tried to tip him for going far above and beyond, he politely declined and asked that we leave an honest review of our experience at Camping World, instead. Hence our visit to this review page. Highly recommended. read more

Buyer Beware - Do Not Do Business With Camping World Summerset, SD My husband and I recently visited Camping World with the intention of purchasing two campers as gifts for our adult children. After spending a couple of hours browsing and negotiating, we settled on two identical models and agreed on a price. However, when it came time to finalize the paperwork, we were shocked to find that the price had increased by $5,000. We were told this increase was due to a mandatory "Let's Go Camping" package, which had never been discussed during negotiations. When we expressed our concern and pointed out the agreed-upon price, the general manager was dismissive and rude, essentially telling us "too bad." Feeling deceived and disrespected, we walked away without making the purchase. We later found similar campers elsewhere and completed our purchase with a much better experience. Unfortunately, the poor treatment didn't end there. The following day, the Camping World salesperson texted me, and after I informed him we had purchased elsewhere, he responded in an unprofessional and hostile manner--accusing me of wasting his time, calling me names, and even making inappropriate remarks about my children. I eventually had to block the number due to the continued harassment. I did file a complaint, but I don't expect any action to be taken based on how things were handled. After this experience, I looked up reviews and discovered many other customers have had similar issues. I strongly encourage others to read reviews carefully and avoid doing business with Camping World. read more

I don't get the bad reviews. This will probably be long, but everyone at Camping World of Rapid City were great. Jackie, Frank, Todd, Sean, Drew and I believe our tech Tom(?) we're awesome and anyone else I forgot as well. Listen, buying an RV is stressful and nobody wants to be charged too much or get a lemon, but the truth is that ALL RVs are gonna have something to fix or tweak before you get on the road, and that is a fact. You need to set that expectation in your head. We bought a Salem TT and there were some minor(ish) items that needed attention and the staff at Camping World were on it! Fixed it as quickly as possible and made sure our needs were met. The entire staff is great and you have to realize that kindness and patience go a long way. Nobody is a stranger to hearing bad things about Camping World or other RV stores, but I think it's from people who want the world in one day and never really understand the nature of buying an RV. There was nothing negative about this place. Make sure you ask all your questions and set your expectations in reality and the people at Camping World of Rapid City will really do their best to make it happen. Very pleased and thankful. Rock on. read more

My family and I drove here from Williston, North Dakota. We purchased a used camper from Cowboy Joe. He was a very courteous salesman. When we are in the market for another camper, we will seek him out again. The finance representative was easy going and very friendly. Usually these people are a weak spot and try to hassle you for additional insurance packages, he simply asked if we'd like any additional insurance. After we said 'no', he didn't press us, he just moved on. It was really busy that day at Camping World, so receiving the camper took all day. We were able to pick it up, but at the close of business. We had some mechanical trouble with our hitch, which turned out to be no problem for the service Manager, Big Don. Once he got that figured out, the trailer jack broke. That too was no sweat for Big Don. The service department hooked us up to our truck and we were off! The only additional expenses/fees to the camper was the walk through charges, at our request, since it was our first camper. This place was a delight for a first time buyer. I would recommend this place to everyone. read more

I want to highlight good service. We called Camping World stores from Des Moines Iowa to Salt Lake City to get a hub lube. We felt a month ahead of time was ample time to get an appointment in Salt Lake while on a 90 day RV trip. Everyone seemed booked up. Shawn in Rapid City managed to become a bright spot on our trip. We made an appointment for 9 Sept 21 enroute for 10am. In the meantime we experienced a tow vehicle problem with our 18 Silverado, and struggled into Rapid City - dropped the RV off. While our truck service seemed so far to be a bit disappointing. Shawn was a bright spot. By the afternoon Shawn had our RV ready to go and the Camping World team hauled the camper across a bridge to our Campsite at Three Flags. At the moment it is unsure whether we can continue our trip to Glacier with our truck in the shop -- we are in our RV at the right place - thanks to Camping World. read more

We experienced a freak accident in Eastern WY where high winds and a faulty bolt allowed one of our solar panels to partially disengage from the roof, flip backwards and shatter. I called 5 mobile RV repair businesses and they either didn't return my call or said they wouldn't go to WY (we were very close to the SD border). Out of options, we limped into Summerset and, being close to closing time on a Saturday, I feared it would be Monday before it could be serviced. Even though there were no technicians working, the service manager climbed up on the roof, removed the damaged panel and taped/secured the broken antenna. He took the time and effort to get us where we could safely continue our travel and declined any compensation -- far exceeding our expectations. Thanks to Summerset Camping World, we found relief and gratitude at the end of a very stressful day. read more

They were FANTASTIC!!!!! We were on our first trip with a new trailer purchased at another Camping World Store from Wisconsin and found items that were going to present problems on the first night that would impact our trip to Yellowstone National Park. We called our store and they called the Rapid City store and told them that we were on our way there for help. Tim, Justin, John, Brad and the whole staff in the service and parts departments went above and beyond to help us out. We from out of state and they'd probably never see us again, yet they couldn't do enough to help us. We would recommend them for any and all work you need done on your unit. If we lived in their area we would. They are the best! Russ and Jean Lange read more

We were traveling from North Dakota to Rapid City, South Dakota and decided to stop at Camping World for a few things we were wanting. Parts and service no help so I decided to find someone to help me in many questions I had that had regard to parts and service. I hit a jackpot! Her name was Suzie Ainsworth. I have never written on a review but this gal was great! She answered all of my questions and helped find things I needed! Others in there did not take me to the items and did not help me find what I was looking for. This gal should be considered for management and would make a very good person to be hired for training other!!!! read more

Just purchased a 2006 Winnebago View from Camping World Rapid City. I flew in from Oregon, met my son at the airport and we were picked up with the new rig and escorted to the store, 20 miles away. We were treated very nicely through the entire experience from our sales person Christina, to walk through, to closing. All were friendly, helpful and courteous. We had a glitch with an engine oil overfill warning light and the folks there worked on it until it was resolved. I was very pleased with the whole experience and highly recommend these folks. I had a very smooth, pleasurable experience with little stress. read more

In 15 years of RV'ing, this just became my favorite Camping World in the nation. Even amidst Sturgis Week, the staff were SUPER friendly, joked around with us, made us feel like old friends who had come back to town. THEY even reminded me of my military discount. We will never forget Summer and Suzie who went way above and beyond to get us the best price they could on items that were already on sale. Their service department had our RV ready in just a few hours on a job that we thought was going to take all day. In fact, I think I'll schedule all my maintenance for everyone I pass through Rapid City. read more

Superb!!! The vent lid in our RV needed to be replaced and the staff did an amazing job helping us purchase what we needed and even following through with installation assistance when we couldn't figure it out. They were very patient and diligent workers who went above our expectations. Thanks Drew and other camping world staff! (Also to the nice lady who found my phone win the bathroom and returned it to me) read more

I was on a budget and looking all over for campers. I stopped in and met with Bryan the salesman, who went above and beyond searching and calling around to find me what I wanted. Two weeks later my camper was shipped up from another Camping World location and it was in better shape than we thought. Thank you Bryan French and Camping World for working so hard to get me set up. Will be customer for life! read more

Was an Awesome experience. Korena was so understanding of what our wishlist was. We never thought we would be pulling a brand new camper away! And let me tell ya we made her work for it too! Haha. Day we picked up our camper we got stuck in a hail storm. The shop guys kept our camper n truck in shop till storm passed which was fine by Us! Thank you korena for an wonderful experience! read more

Too bad there's no 0 stars! Bought a tent and the pole broke the same day. Came back next day didn't want to give $ back! Wanted to give me a gift card, why would I want to buy another shitty product? Manager was lecturing me instead of assisting and did not provide solutions. I had to keep my broken shit rent. Do not spend your time/ money in this dump! read more

This is the worst place to go,never go there or buy anything from them,customer service sucks they never answer the phone and when you leave a message they NEVER call back they all should be fired. I don't know how they stay in Business. Camping World should be embarrassed. If I had not bought their warranty I would never go back there again. BEWARE read more

After a long a tenuous process I want to thank Camping World of Rapid City for getting my Camper fixed. I understand now that there were things happening beyond their control and I appreciate them for getting the repairs done. I will be a return customer based on the way my repair was taken care of. read more

By far the best place in the 4 state region to buy a camper.. Never felt pressured into a sale they took the time to go they every camper we wanted to to make sure that we were getting the one that fit our family... AMAZING salesman and manage team DONT GO ANYWHERE ELSE YOU WILL REGRET IT!!! read more

We have had nothing but problems since we bought our camper in 2016. We will NEVER buy from Camping World again, and we would NOT recommend Camping World to anyone. read more

Oh My God best service. The step out of their way just to help you. I think you should go here if your trailer/RV/5th Wheeler gets broken.