There were really three parts to the project design/planning, management, and implementation. The design and management phases of the project were great. Chris has obviously been doing this for quite a while. He was very knowledgeable, had great ideas, and suggested design patterns that were a great fit for what we were looking for. He was prompt, returned all our calls, and was very personable. I really give Chris an A+ on this job.
Of course when you work with companies like this the owner does not actually do the tile work, but you trust and assume that they bring people out that are up to their standards. The tile guy that actually did our job was very nice, always on time, and was a hard worker.
When the job was done our first thoughts were "wow this looks really nice". The next day when the plummer tried to install the sink we ran into our first issue. The tile work on vanity counter top ended up being so uneven that the sink had to be shimmed up 1/4 an inch on one side to stabilize it. The plummer's said that it is very rare for him to see things be this far out of alignment on a new tile job. That night was the first time we started using the bathroom and we noticed that the tile leading out of our bathroom into the hallway slanted up, and was quite unlevel with respect to the rest of the floor. This had two side affects. One was that as you walked over the tile you could feel the tiles slanting up with your feet. Two was that it caused there to be a noticeable rise between the wood floor and the entry way into the bathroom.
When Chris came out to inspect the work I could tell he was not happy about the sink, but we decided not to do anything about it as it would have mean ripping out all the vanity work. He did agree that the floor tiles near the hall were too far out of level and would need to be fixed. There were other small issues too that he said we would address. He ordered some new tile for the fix and his tile guy arrived the day the tile was ready. He tore out the old tiles and re-installed them.
The work was finished right as I was leaving to pick my kids up, so I didn't have a chance to check out the work until later that evening, and to my amazement the tile was re-installed the same way. The tiles had the same uneven slant and were unlevel when compared to the rest of the floor. A very simple check with a level show how much more uneven these tiles are then the rest of the floor. I just don't understand.
We have two other bathrooms that need to be remodeled, and have decided to go with a different tile company for those two bathrooms. At this point we have a little bit of left over tile from the job and are planning to just pay the next contractor to pull out and fix parts of the upstairs bathroom as part of his bid. read more