Cothran & Long from Timberlake put in two Carriers for us, a 2.5t, a 2t and a 95% furnace, saved me…read moreabout $1k. They're a small company, the owner is part of the crew. Plus, they don't pester you every year like Weather-Disaster and the rest...saves attic steps TONS of wear.

I had quotes from two of the biggest names, and then was referred to C&L. Saved THOUSANDS of…read moredollars for comparable equipment. They arrived on time, worked seamlessly as a team and were done in less than 3 hours; I thought I would lose most of my day and they were done in short order. I would definitely call on them again, and will use them for any repairs or maintenance.

Called to see if anyone was available for heat pump repair on this hot Labor day weekend. Husband…read moreleft message. Got a call back in short time from Kent. He came out early afternoon and repaired out heat pump, condenser had gone out. Very nice young man and very respectful. ( Temp and humidity wouldn't have left me as pleasant im sure.) Price was fair considering its a holiday weekend and inside the house was hot enough to bake bread. Thank you Southern Comfort Heating and Air. BN

The business owner's response repeats that there was no signed agreement, but I don't know Glenn. I…read moreonly spoke or texted with Kent throughout. So, on at least three separate occasions I provided an enumerated and detailed breakdown of the project including a work order I generated so there would be no doubt what the project scope included. And, we agreed on a price. Despite this clear communication, Southern Comfort never sent me a quote. So, there was nothing to sign, Glenn. The way the owner's response reads, it sounds like I suddenly communicated out of the blue and demanded immediate help. This misrepresents what happened. Scheduling work was so challenging. Vehicle break downs, family illness, workers not showing up, or spending hours at Verizon trying to get a phone issue worked out. And, other work seemed to take priority over my project. These were all issues Kent expressed throughout our engagement. And, I tried very hard to be patient, but temperatures were rising. Look, I know things happen. Being a small business owner is incredibly challenging. Especially when personal stuff hits out of the blue. But, don't push this off on the customer as though you showed up on time, or completed all of the work you were supposed to complete. For instance, I repeatedly asked for weeks for Kent to remove the live electrical line to the old unit, the conduit and the electrical box. My work was delayed because that conduit was where I needed to run line sets. The confusion on price happened because on March 7th, I suggested a price of $1500+ for all of the following work, and I quote: "Here's what I believe you'll be left with: 1: inspect line sets to ensure couplings and connections are complete and sealed. I will leave extra line at each condenser, so all eleven will need to be cut, flared, and connected. 2. Inspect condenser placement and mounting on the outside base pad make sure it's level and secure. 3. All electrical connection running wire, installing boxes, and connecting to the three condenser units. 4. Finalize all line sets connections to condensers. 5. Charge the three systems check for leaks. 6. Power up the system and verify all air handlers are working properly. " Kent responded with a higher price, "I was a little more due to nitrogen costs and refrigerant possibly needed way I figured it up I was roughly in the 2500 to 3000 max". This was the first time Kent provided a price estimate, and that maximum price included refrigerant. Later, he said refrigerant was extra. This is where the price confusion came from. Max with refrigerant originally at $3,000, then $3,000 plus refrigerant. I later acquiesced and accepted the extra cost for refrigerant. Also, the statement that I was nowhere near being ready is partially true. I only had two of the systems ready to go. The third required significant work before it would be ready. But, we talked about that too. Kent agreed to send a worker out to connect the two condensers with six inside units that were ready. The line sets were run to the condenser and left long as we originally discussed. The worker was going to run the electrical wire, install the disconnects and connect the wiring, then the line sets and comm lines to the condensers. When the worker arrived he suggested we add an elbow to the downspout to keep rain out. An easy add I was willing to do right away. The worker left for parts and never returned, and didn't do any work when he was here. I then got a call from Kent where he, let's just say, communicated in an unprofessional manner, and unilaterally walked away. Was I angry? Absolutely! Who wouldn't be? That was over 3 weeks ago. Temperatures have been in the 90s and approaching 100 degrees since then, and the forecast isn't much better. Here's the incredibly difficult dilemma I'm left with; although I found an electrical contractor to do all of the electrical work. I now need to find a certified HVAC contractor to do the work Kent abandoned. I've not found anyone yet. Until I find someone, my perfectly new systems will sit idle while we bake inside our own home. I hope your other customers are better served. -------------------------------------------------------------------- UPDATED: RE: Glenn's Response I saved our conversation. You know I had a legitimate medical reason for the delay on my end. Now, you're using that as an excuse. Ironic that you issued an invoice right after I posted my review. You also quoted me, 'You'll be sorry'. What I actually said was, 'It wouldn't be good for either of us'. Thus this review. Remember me saying on May 17, "You mentioned Josh. But, I never got an invoice. I never asked you to carry cost for anything. You put that on yourself." On Feb 24, 2024 you said, "And hopefully at some point today, I'll be able to gather up stuff for your drain". Nearly 4 months later you still haven't fixed it. Also, the electrical conduit work is not complete, just the part that was in my way.

Best service in the Vance County, NC area. I have been using them for 30+ years and my Dad used…read morethem when I was a tot. Reliable service at a reasonable price. Thanks Larry Wilder for being there when I needed you. It says I am in Gettysburg, PA. This is incorrect. I am in Henderson, NC and have been here for most of my life. Never lived in Gettysburg, PA ever.

Shitty customer service was told that I needed a part and he would be back shortly the same day as…read morehe took my old part with him. I didn't hear anything missed 2 days of work dealing with these assholes till I called at 1 pm the next day and was told I needed a furnace I told them to bring back my part and put it back like it was found the guy brought it back and sit the part down on the tailgate of my truck I told him no sir to put it back like he found it he did with attitude I called the owner and was told he wasnt dealing with it and he would hang up I explained if you do I will come see you then Mr Wilder says if you do you the next person you see will be the undertaker great customer service Mr Wilder Don't deal with these assholes

Amazing service and company. Goes above and beyond during service calls. Was able to get our tank…read moreconnected and fireplace up and running same day. We would recommend this company again and will use them for any future energy needs!

The air went out in our restaurant during lunch. With it being the heat if summer they were…read moreextremely busy, but to ensure our customers didn't have to endure heat and we didn't have to lose a day of service Les worked us in. He had us up and running in no time flat. #Outstanding service #professional and experienced #Fair in pricing

Steve Hale at Hale's Heating & Air Conditioning is exceptional, and his sister, Dovie, is wonderful…read moreto work with as well. They previously replaced a large unit for one of my rental properties and are currently installing a new system at my home. Steve is remarkably courteous, kind, and professional--he truly feels more like a friend than just a contractor. Both Steve and Dovie are fantastic people who provide outstanding service. I highly recommend Hale's Heating & Air Conditioning; you will be in great hands!

Incredibly fast service with great communication and very reasonable prices! Thanks for getting us…read morehot water the same day we called! You won't go wrong when you call Brian!

Bill returned to my phone call quickly and he arrived at the time he said he would. He replaced the…read moreT&P valve on my hot water heater and rerouted some of the pipes to be more efficient than the original installation. He even cleaned up the water that had leaked from the tank onto the floor. Now., how many people would do that. His pricing was reasonable and inline for this type of service in my area (27563). I would definitely use him again.

We recently had a mini split A/C and heating unit installed at Divine Decor and More by Rogers…read moreHeating and Air, and we could not be happier with the experience. From start to finish, their team was professional, knowledgeable, and courteous. The installation was done efficiently, and everything was explained clearly. Our new system works great and has already made a huge difference in the comfort of our business. We truly appreciate the quality workmanship and excellent customer service. It means a lot to support a dependable local business that takes pride in their work and cares about the community. If anyone in the South Boston area is looking for heating and air services, we highly recommend Rogers Heating and Air. Thank you again for taking such great care of us at Divine Decor and More! Brian Davis was the technician who performed the service and was very professional and polite. Rick Mann was the first technician and did an awesome job helping me get established.

I would recommend Roger's to everyone. Pleasant employees & great service explained very clearly. I…read morewill be using them in the future.

Norwood installed a well pump for me. They left the system leaking and never got the pressure…read moreright. They overcharged me for the pump as well. Finally had to call another plumber to fix their issues.

The Norwood team is top notch. And Matt is a seriously skilled master plumber who really knows his…read morestuff. I've used Norwood Plumbing for multiple jobs for 2.5 years, and they've been fantastic--especially when it comes to standing behind their work on warranty issues. What really sets them apart is their availability. As a short-term rental host, I need things fixed fast, and they have been a lifesaver at getting repairs done before the next guest checks in. Honest, reliable, and highly recommended!