Contacted KC Plumbing on 2/17/26. Was told they would call me on 21st or 22nd to arrange to come…read moreout. No call received so called again on the 26th. Left a message this time on voicemail. Again no return call! They may do great work but I'm sure I'll never know based on their lack of customer service!

Requested assistance with outside AC unit not kicking on when thermostat set to on, received…read moreimmediate response and answered all questions quickly and promptly. I received a same day appointment. Not only did our technician Caesar have the needed knowledge, tools/equipment but he provided exceptional customer service. He was very kind and truly professional. His quality work is evident by my running AC unit within the hour. I cannot give enough thanks to KC Plumbing Heating and AC for taking my needs seriously and addressing them rapidly! Appreciate you Caesar!

We recently had a mini split A/C and heating unit installed at Divine Decor and More by Rogers…read moreHeating and Air, and we could not be happier with the experience. From start to finish, their team was professional, knowledgeable, and courteous. The installation was done efficiently, and everything was explained clearly. Our new system works great and has already made a huge difference in the comfort of our business. We truly appreciate the quality workmanship and excellent customer service. It means a lot to support a dependable local business that takes pride in their work and cares about the community. If anyone in the South Boston area is looking for heating and air services, we highly recommend Rogers Heating and Air. Thank you again for taking such great care of us at Divine Decor and More! Brian Davis was the technician who performed the service and was very professional and polite. Rick Mann was the first technician and did an awesome job helping me get established.

I contacted rogers a while back to have 2 wall switches replaced. The guy showed up, came in and…read morelooked at what I needed done and returned to his truck and came back to me and said,ok sir I can do your job for $700+ ! I laughed and said no thanks and he left. A few minutes later his office called and offered to help me out and do the job for $500+ ! I called a local electrician who showed up the same day and did the same job for $125. Rogers heating and cooling can do the unspeakable to my backside.

William responded immediately to my need for appliance Servicing. He was quick to schedule and show…read moreup at time agreed to. Our dryer had quit heating. He checked it out and told us the problem and when the part would be in and scheduled the day and time to come back. His price was very fair. It was fixed in about 4 days, and it was Labor Day weekend. He will be back to fix our refrigerator.

Attempted to repair my icemaker. Repair cost $125.00. I was told any issues call him back. 1 year…read morewarranty on repair. It would take several hrs. to produce ice. Next day still no ice. Cashed my check but will not answer the phone or return my calls. This has been almost a month. Incompetent in my opinion. I even offered through text to pay for another service call. I just want it fixed. Still no response. would not recommend this company.

Yes, they are pretty expensive, but the job was done quickly and efficiently and I didn't have time…read morebut wait for anyone to try to get here or fit me into their schedule.

Water heater joint (PEX/Copper) began leaking Saturday night. I called this (Blacksburg) office…read more There was no answer, but you could leave a number for a call-back. I did this, and received a call within 30 minutes (from Danville). The scheduler said no one could come out that night, but the plumber would be out between 9 and 11 the next morning. As I had already shut off the water inlets and outlets, bled the pressure, and the pipe was no longer spraying water, this seemed reasonable. At 8:40 the next morning, I received a call from Danville again, telling me that their plumber was off on Sundays, so the soonest they could get out was Monday after 5 PM. I was expecting and prepared to pay after hours / Holiday weekend rates for emergency service when I needed it. I didn't get that. Do not advertise "24/7" service if you aren't able to offer anything even close to that. I did call the Blacksburg office (the number listed in this page) to confirm that they had no availability for today. Not impressed. I'll wait for my regular guy if I'm waiting.

The air went out in our restaurant during lunch. With it being the heat if summer they were…read moreextremely busy, but to ensure our customers didn't have to endure heat and we didn't have to lose a day of service Les worked us in. He had us up and running in no time flat. #Outstanding service #professional and experienced #Fair in pricing

I recently had my furnace to go out, and called Steve Hale to come and take a look at it. I cant…read morespeak highly enough of him and the service he provided. He came out on a sunday to diagnose at NO charge, and returned the following day to install my new furnace. I was extremely happy with the cost, very very reasonable indeed! :) While he was here, my water pipe froze and burst, and he repaired that as well at no charge. I highly recommend him for your heating, air conditioning, and plumbing needs.

Our air went out in the summer with 90 degree heat. I called first thing in the morning and had an…read moreappt at 9 am. It took the nice repair guy 5 minutes to diagnose and fix our problem. Excellent service all the way around. I highly recommend them!

From start to finish, Twin Rivers provided exceptional service and was able to get my AC running…read moreagain within 24 hours of my phone call. With 90 degree weather this week, it was the worst time for my air conditioner to give out. I had initially called a different company, but they were not able to complete the repair and needed to reschedule. Then they did not show up when agreed. My home temps had hit the 100 degree mark and out of desperation, I decided to call Twin Rivers. I should have called them first. They came out within 24 hours of my call and got my system up and running that same day. On top of that, their prices were less than half quoted by a competitor. I appreciate the top notch service and reasonable prices. I would definitely recommend this company to others needing heating or air conditioning services.

I called at least 5 people/places to get someone over to install a new part for my water heater…read more Most either didn't return my call or said they would come but didn't. I wasn't hopeful that anyone would show up after talking to Eric at E&W but he not only sent 1 guy, he sent 2! And in record time!!! Seems to me people around here don't need my business or i guess already rich so don't need to show up. I highly recommend this company. Scott who was one of the guys did a great job & was very knowledgeable. He took the time to explain everything to me.

Great company prompt, reasonably priced and do great work. Have used them for plumbing and…read moreelectrical and always satisfied with quality and price. Very respectful and clean up very nicely when they finish

I called Regan & Son to fix an AC unit that wasn't working well. Their tech came out, removed a…read morecouple of side panels, showed us a lot of accumulated dirt that he washed out and checked the coolant level, and that was it, but I got charged over $400 for the service. When the AC still wasn't working well, I called another company. That tech removed the top, showed me all of the dirt and ice there that hadn't been cleaned out by Regan & Son. Once he finished, the AC worked great, but I had to pay another $200. Don't know if Regan & Son was trying to run up the bill, or lazy or incompetent, but I called twice and asked to speak to the owner so I could ask for a partial refund, was told I'd get a call back, but that never happened. Only use these guys if you want to pay a lot of money and get a lousy job done.

Excellent service, fast and efficient. Could not ask for a better experience. I will add that other…read moreplumbing companies in Roxboro either never returned calls, showed up, or both. Regan & Sons fixed our issues quickly. They also installed 2 HVAC systems last year and did an outstanding job. I highly recommend Regan & Sons for all your plumbing and HVAC needs. I'm happy they are local and family owned.