The business owner's response repeats that there was no signed agreement, but I don't know Glenn. I…read moreonly spoke or texted with Kent throughout. So, on at least three separate occasions I provided an enumerated and detailed breakdown of the project including a work order I generated so there would be no doubt what the project scope included. And, we agreed on a price. Despite this clear communication, Southern Comfort never sent me a quote. So, there was nothing to sign, Glenn.
The way the owner's response reads, it sounds like I suddenly communicated out of the blue and demanded immediate help. This misrepresents what happened. Scheduling work was so challenging. Vehicle break downs, family illness, workers not showing up, or spending hours at Verizon trying to get a phone issue worked out. And, other work seemed to take priority over my project. These were all issues Kent expressed throughout our engagement. And, I tried very hard to be patient, but temperatures were rising.
Look, I know things happen. Being a small business owner is incredibly challenging. Especially when personal stuff hits out of the blue. But, don't push this off on the customer as though you showed up on time, or completed all of the work you were supposed to complete. For instance, I repeatedly asked for weeks for Kent to remove the live electrical line to the old unit, the conduit and the electrical box. My work was delayed because that conduit was where I needed to run line sets.
The confusion on price happened because on March 7th, I suggested a price of $1500+ for all of the following work, and I quote:
"Here's what I believe you'll be left with: 1: inspect line sets to ensure couplings and connections are complete and sealed. I will leave extra line at each condenser, so all eleven will need to be cut, flared, and connected. 2. Inspect condenser placement and mounting on the outside base pad make sure it's level and secure. 3. All electrical connection running wire, installing boxes, and connecting to the three condenser units. 4. Finalize all line sets connections to condensers. 5. Charge the three systems check for leaks. 6. Power up the system and verify all air handlers are working properly. "
Kent responded with a higher price, "I was a little more due to nitrogen costs and refrigerant possibly needed way I figured it up I was roughly in the 2500 to 3000 max". This was the first time Kent provided a price estimate, and that maximum price included refrigerant. Later, he said refrigerant was extra. This is where the price confusion came from. Max with refrigerant originally at $3,000, then $3,000 plus refrigerant. I later acquiesced and accepted the extra cost for refrigerant.
Also, the statement that I was nowhere near being ready is partially true. I only had two of the systems ready to go. The third required significant work before it would be ready. But, we talked about that too. Kent agreed to send a worker out to connect the two condensers with six inside units that were ready. The line sets were run to the condenser and left long as we originally discussed. The worker was going to run the electrical wire, install the disconnects and connect the wiring, then the line sets and comm lines to the condensers. When the worker arrived he suggested we add an elbow to the downspout to keep rain out. An easy add I was willing to do right away.
The worker left for parts and never returned, and didn't do any work when he was here. I then got a call from Kent where he, let's just say, communicated in an unprofessional manner, and unilaterally walked away. Was I angry? Absolutely! Who wouldn't be? That was over 3 weeks ago. Temperatures have been in the 90s and approaching 100 degrees since then, and the forecast isn't much better.
Here's the incredibly difficult dilemma I'm left with; although I found an electrical contractor to do all of the electrical work. I now need to find a certified HVAC contractor to do the work Kent abandoned. I've not found anyone yet. Until I find someone, my perfectly new systems will sit idle while we bake inside our own home.
I hope your other customers are better served.
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UPDATED: RE: Glenn's Response
I saved our conversation. You know I had a legitimate medical reason for the delay on my end. Now, you're using that as an excuse. Ironic that you issued an invoice right after I posted my review.
You also quoted me, 'You'll be sorry'. What I actually said was, 'It wouldn't be good for either of us'. Thus this review.
Remember me saying on May 17, "You mentioned Josh. But, I never got an invoice. I never asked you to carry cost for anything. You put that on yourself."
On Feb 24, 2024 you said, "And hopefully at some point today, I'll be able to gather up stuff for your drain". Nearly 4 months later you still haven't fixed it. Also, the electrical conduit work is not complete, just the part that was in my way.
