WE WILL NOT USE THIS KENNEL AGAIN, NOR SEND OTHERS TO IT.
So my two dogs stayed with Camp Scotty from this Sunday morning until this evening (Wednesday) while I was out of town. One of our dogs is older and not friendly with other dogs, and was separated for their stay. For her I could not find anything wrong other than not being able to see her on the cameras in the kennel, which I will explain later.
Our other dog is 2 years old, he is not used to strange and new environments but once acclimated he does well. We set him up for playtime because we want him to be more social and he loves going to the Hoover Dog Park and making new friends there.
Today when we picked them up we saw some red flags with our younger dog. and the over all situation. We were informed when we payed that the dogs had run out of food and not been given dinner. We still don't know when that happened because they never called to tell us, and already had consent to feed them the kennel's kibble if need be. When they brought the dogs up to the front, the younger dog was covered in something, at the time unknown. When asked what happened the young woman at the desk said she couldn't even tell he was dirty, so we asked again and her only answer was that it must be dirt from play time. We had not asked them to bathe the dogs because they had gotten a bath a week ago, but had they called to tell us about the state he was in, we would have been more than happy to say yes to a bath because he was so filthy.
It was only when we got home that we realized how bad of a shape the younger dog was in. I did a general check on both the dogs for cuts, bruises, etc. and found a small one caked in dirt on the young one and nothing on the older. We are assuming this is also from play time. It was in the car and at home we realized how much they reeked of whatever it was that was all over the younger dog. We realized that one of their bowls was cracked and was dangerous to use and had to throw it out, the other smelled like urine and is soaking over night now along with the younger dog's toys that were with him because they, too we sticky and smelled like pee. So we now know that the young dog is covered in mud and pee, and that we were never contacted about this.
Because my dog was brown and no longer white (he is a Brittney) I gave both the dogs a bath. The young dog had 2 baths, one with dog shampoo and the other with dish soap because the grime wouldn't come out of his coat. After their baths I looked them over again and found cut across his inner thigh that had been covered by the mud that he was guarding me from seeing. This makes me so upset, because for where it is and how big it is, I am assuming that he got into a tussle of sorts at play time....and we were never called or told upon pick up. We will be watching for infection over the next few days.
Other notes:
The whole place smells of feces. When we dropped them off on Sunday, we were strongly told that it was not normal and that there had just been an accident that was being cleaned......the smell was there with the bonus of bleach today.
Workers will cuss and yell behind the doors, this happened at drop off after they had taken my dogs because they spilled a mop bucket.
The webcams do not always work. They require flash on your computer which adobe no longer has, with an alternative of the ODoggy app, which you have to pay a subscription of $1.99 a day for a minimum of a month in oder to use. If you are on your phone you can see camera stills along the side as thumbnails, but half of them a not working throughout the day.
Over all this was a horrible experience, and I wish I had followed my gut reaction and not left my dogs with them. I thought I was over reacting with how I felt because the reviews were all so good, I don't like to leave my dogs with people I don't know, but I now don't believe I was. They have both been so tired since getting home, which is very unlike the younger dog. Never again. read more