I didn't stay here, but I had a run in with management, and like the other reviews, they are extremely rude.
My daughter and her two friends were tubing and decided to get out at this location. In fairness, they were wrong for doing so, as there is a sign that says private property. They asked me to pick them up. I drove to the security point and the man with the tobacco stained beard told me that I could not drive down there, as it's private property. Fair enough. I drive back to the road and call them to tell them to walk to me, as I can't drive down there. They were picked up by a nice young gentleman in a golf cart who saw them struggling. The older guy in another golf cart was extremely rude to them, and then to me. I apologized that they got out at this location but he kept going on and on about how they're trespassing and what we're doing is illegal. I get the kids in the truck and go to drive away and some young kid starts taking pictures of us and the truck. I get out to ask if there's a problem and that's when the manager... the "Karen of Concan" started up. (I don't know her name, but can only assume it's Karen based off her behavior). She informed me she was going to call the police because 3 kids walked across their property.
"Karen" was quite belligerent with me and telling me I'm a bad parent for letting a 16,17, and 18 year old tube and get out at this location. I apologized and told her it wouldn't happen again. Her response: "No.. it won't happen once!" I asked her what she wanted me to do and she said she wanted me to put the kids back in the river and make them tube another 6-8 hours to the next public pick up point. I told her that's not going to happen, so come up with something else (she had me blocked in with her golf cart, so I couldn't leave). After a lot of back and forth, she finally told me there's a fine for them coming on the property, which I said I'd be glad to pay. After all, I recognize rules are rules and the kids should have seen the sign and not gotten out at this spot. The fine was cash only (of course) so I said I had to get cash. She told me I had to leave the kids with her. I informed her that wasn't going to happen based off of her behavior and the other staff being rude. Long story short... I took the kids back to where we stayed, got the cash, and paid the nice lady working in the store. She was apologetic and said she'd discuss "Karen's" behavior with her. All of this could have been avoided if they just said "Your kids got out here, there's a fine, don't let it happen again!" But they attacked me as a parent and were completely rude to me and the 3 kids! It was our first time to the Frio and they didn't know any better. But like I said, the sign is there, they shouldn't have gotten out, so I was ok paying the fine.
I'd never stay here and based off of the other reviews, "Karen" and her staff ruin a lot of people's visits. If you want a GREAT place to stay with owners who actually care about their guests and go above and beyond to make sure they have a great visit, stay at the River Rock Cabins... less than a half mile down the road. read more