If zero stars were an option... it would be ZERO! We rented 3 of the family cabins for 2 nights. I called early in the day to let them know that we would be seeing a movie and wouldn't arrive until 7:00ish/early evening. Upon arrival, I followed the GPS and signs towards the office because the "family cabins" were not listed on the sign. The office was closed and so we drove to a building that had signs of activity. I was met with the SNARKY AND RUDE manager, Chelsea. She gave me directions (in a very irritable tone) to another entrance about a mile down the road. She was clearly annoyed that we did not see the 8x10 print out at dusk that they posted near the entrance with an arrow pointing towards the woods. Then, she proceeds to tell me that the maintenance man told her that the cabins were filled with a bunch of kids and no adults... my car was the first to arrive (I had a car following behind me) and we had yet to even reach the cabins. So, apparently they have invisible ghost children running around. Car #3 was flagged down by another snarky, annoyed employee because she was also lost. If you are wondering, there is zero cell service so calling one another was not an option. I finally arrived at the 3 cabins with my car and car #2. I inspected the cabins and found they were full of bugs!!! Millipedes everywhere- on the ceiling, stairs, beds.... EVERYWHERE. one cabin even had a bunch of ticks on the inside stairs to the loft. I advised the kids not to take the bags in the cabin so I could go back to the office and find the snarky, rude 25ish year old brat that was already so welcoming. As I pulled up, my other two cars were being scolded for missing the sign and scolding them because we have so many cars?? She says that she has seen way more that four cars... again, more imaginary guests?? She then starts fussing at me and telling me to turn around and go the other way. I try to explain to her that I am coming to the camp office to seek management. She says, well I am the manager. I tell her about the infestation and she (with clear annoyance) snaps that it just happens and sweep them off the ceiling and floor and out of the cabin.... Well, we got back in our vehicles and left the bug infested pit and sought out alternative lodging. A HUGE thank you to High Country Aventures for accommodating our group so late in the evening. We use them every year for white water rafting and they simply are the best people. As for that YMCA staff- you may want to read your company philosophy and perhaps practice what you preach. You were not kind at any point in our limited transaction. If Chelsea dislikes her job that much, she should consider a career change. read more
