I am so disappointed in how Ronald (I think thats his name) at Camp Kitty handled my first ever boarding experience of my 3 cats! As I write this review I am on the verge of tears because at the moment I do not know where one of my cats is.
I needed to board my cats on wednesday 12-12 because some work was being done at my new apartment and I didn't want my cats to be stressed by all the noise. I was also going to Charleston, SC for the weekend so my new roommate agreed to pick up the cats for me after she got off from work. I dropped them off at around 8am (in 3 separate carriers), paid $36, and all seemed fine. That evening when my roommate was on her way to pick them up, she got stuck in traffic on I-285 but called Ronald to tell him she would be a few minutes late and asked that he could please wait for her. He told her he was only willing to wait until 6:03! She said she will try her best but at 6:01, he called her back and asked where she is and she told him her GPS said she was 9 minutes away. He said "well I have to go pick up my own dog so I'm leaving now." My babies had to stay in that strange and foreign place overnight because he wasn't willing to wait 9 minutes. The next day, I called to pay for the overnight stay ($45 more). My roommate also left work a couple hours early this time to be sure she made it before 6pm.
When she got to Camp Kitty, Ronald packed up the cats for her but even though I dropped them off in 3 separate carriers, he decided that it made sense to pack 2 cats together in 1 carrier and gave my roommate the 3rd one empty. She is not a pet owner so she didn't know to question this arrangement. When she got home and was carrying the bigger, kennel style carrier up the stairs to our 3rd floor apartment, all of a sudden the bottom broke from the top and my 2 cats went running in fear! She was able to catch one and get her in the apartment but the other cat is skittish and afraid of people so there was no way for her to catch her. I got the call on thursday night that my cat is outside but because of prior commitments, I wasn't able to drive 5 hours back to Atlanta that night.
I was able to get back to Atlanta tonight (12-15) and my roommate and I have been scouring the apartment complex looking for Peaches. It got too dark so we had to put it to rest but right now my baby is spending her second night outside in the cold because I cannot find her. I plan to get up at the crack of dawn to look for her again.
The reason I am angry with Camp Kitty over this is because 1st of all, there was a reason why I dropped my cats off in 3 separate carriers! Even though 2 cats can fit in the bigger carrier, it has a weight limit of 25 pounds! The big sticker on the front of the kennel says so! My roommate doesn't know how much my cats weigh but Ronald does because their weight was required on the registration form! All 3 of my cats are 16-17 pounds a piece. Why on earth would you not pay attention to that?! If he had put them back in the carriers they came in, my cat would be at home right now in her warm bed! But instead, she is out in the cold in a neighborhood she is unfamiliar with because she's a strictly indoor cat!
I called Camp Kitty today and left a voicemail for the owner to call me but Ronald called me back instead to ask why I was angry. I told him that I was upset for how he unsafely packed up my cats for transport and that now one of my cats is missing. His excuse was that the 2 of them were asleep in the kennel so he just closed the door and let them stay in there. He kinda chuckled and said "Well I don't know what you expect me to say." I said back to him "And this is why I requested a call from the owner and not from you!" He said to me that she would be in later on today and that he would have her call me but I never heard back from either of them. He never offered an apology or anything! He didn't even care about what was going on with my cat and I was shocked and appalled by that. I found Camp Kitty online and chose them because of the great reviews they got. They're supposed to care about cats. Also, the website touts that Gwen, the owner is the one that takes care of "the feline guests" but this is not the case because she was not there either time and she obviously didn't think my concerns were important enough to simply call me back.
I want my baby to come home and I also want my money back from Camp Kitty! Never again will I take my babies back there! read more