I really like this branch. People are very competent and friendly and it's easy to get to and park…read morefor me.

While the manager of the business manager is nice, my experience of getting a home equity line of…read morecredit, has been the worst. Unprofessional and a total lack of customer service doesn't come close to describing my experience. I have been a customer of Citizens for over twenty years and was always impressed by their customer service. Now, they are more concerned with getting more customers than taking care of the ones they already have. I am changing banks. As I write this, I am still waiting for the line of credit which was promised a week ago. Do yourself a favor and don't go through Citizens Bank.

It looks my my experience at DCU was quite different from other Yelpers, but the man who helped me…read moreyesterday was extremely helpful: I have an account with a credit union in Washington DC, and I kept my account after leaving my job on Capitol Hill since it was an automatic membership forever. I use that checking account for small bills and transfer $$ in when needed from my other checking account. In a hurry to pay a bill that was NOT small, I used that account and it did not clear. Yikes. At 10:30AM on New Year's Eve day I raced into DCU with cash so I could make a deposit since they are in the "shared network" of credit unions (which I don't understand, but it's awesome). This bank is HUGE (as is the parking lot out front) and while there were a lot of people, there was no line. I wish I asked his name, but he was late 20's/30's, dark brown hair with a beard (my receipt says Operator No 6619). I explained my problem and said I needed to make a deposit, and the other problem was that the account number on my checks isn't exactly the "member account number". WTH? He clicked around for a few minutes and solved my problem for me (I felt so stupid) and did the transaction for me. I am so grateful since the day started off with a $30 bank fee from my bank for the stupid mistake. There are only a few banks in this small network available to me, but DCU was close AND had parking. If I have another crisis, this is where I am headed!

Used to be great. Now they're nuts. If I transfer money from another bank to DCU, they put a hold…read moreon it of several days. Why on earth they think that other banks won't honor their transfers... I'm sure they just wanna keep the quote on my money. Anyway, pulling my accounts from here

I have been a member of Metro for many years; I got my first car loan through Metro $180.50 month…read more:) I was having an issue with my debit card; many customer service representatives tried to fix it multiple calls nothing worked. I have two accounts, so it wasn't a big deal I just transferred money around via the app. I was going on vacation; I stopped in at the Newton branch and Ryan Wong greeted me, he was very polite, cheerful and eager to help. Not only did he put the vacation dates on my card he figured out what was wrong with my primary checking account and printed me a new card I tried it at the ATM and WA LA success :) Not only did Ryan help with my vacation request and fix my card he followed up via email with instructions on how I can sent vacation request through the app. Ryan went above and beyond; I want to make sure he gets the recognition he deserves. I not only give Metro five stars I give Ryan five stars.

The review that i have posted, I would tell that all the tellers have been very, polite and help me…read morein all the problems give them to solve. Also I had problem to write this review to give this branch a rate of 5 stars.

Well.. again, I really hate giving low reviews, but people need to know what they're getting into…read more 1) Actual location. I think they're in the midst of renovation, so once the final product is out for delivery, I'll update this review. Until then, this place is sketchballs. It's basically a trailer. Literally. There's a ramp that goes up to this steel box. I'm not sure how comfortable I'll ever be leaving a deposit with this particular branch - I can already picture some guy coming to this place in the dark of the night with one of those fire torches and easily melting a hole into the place. Yupp. Not leaving my money here. 2) Citizens service in general, for me at least, has been really bad. I only use them because my family used them and I've always found it hard for me to close a bank account. Note, they do have an ATM here, which is great when you just need some quick cash or need to make a small deposit (small, because it'll probably be stolen) without wanting to have any human interaction whatsoever. They also have a very small and limited parking space in the back, but I would deter you from going if you have trouble parking or aren't the best driver - it's like playing bumper cars out there.

Would give a zero star review if I could. Cash was…read moredeposited into a closed account in my name by mistake. The teller told me it was on credit only hold and couldn't give me my money back. She called the corporate office and said it could take anywhere from a few minutes to a few hours to unlock the account I told her I had to get to work and asked her to call me when it had cleared. She agreed. I got a call 10 minutes later when I got to work telling me that the account has been unlocked and I was all set. I drove back to the bank, a different teller said that he couldn't pull out the funds and called the corporate office again and spoke with three different departments. At the conclusion, I was told there was nothing He could do. I spoke with the assistant branch manager and asked if she could approve the funds withdrawn since it was my money deposited with cash and there was no question about the validity. She told me that only the branch manager could do that and he wasn't there. I asked when he would be in and she said "maybe tomorrow but he's been calling in sick a lot lately She then said that since it was a closed account they have to issue a check in it could take up to 15 business days. Absolutely the worst customer service I could ever experience. They are basically holding my $2200 ransom and everyone seems to point the finger at someone else. They used to be such a good bank, not anymore. WORST BANK EVER. STAY AWAY FROM CITIZENS BANK!!!!!!

Andrew is the best loan officer I have ever come across with several years of careful research and…read moredozens of interviews. He is exceptionally knowledgeable, articulate, responsive, and just excellent at his profession. We will always come to Leader because of Andrew M.

Great bank very friendly wonderful bank to deal with pumping more satisfied thank youread more

Horrible customer service. I was quoted a two hour wait to close a savings account. There were…read moretwo other tellers behind the front counter who were unable/unwilling to help me. Just as frustrating as the Bank of America customer service call center representatives.

This bank could not handle a small account, and wound up closing it…read more(and charged me $50 to do so).

I have been a loyal customer of The Village Bank since 1984! Best customer service and on TWO…read moreoccasions the smart people at the bank saved my rear end when a weird thing happened with deposits into my account. In this world where you can't find real humans to talk to, people who know their stuff, and just simply being friendly, I am pleased to say my bank has all of these or I wouldn't have been there since 1984.

Thought about opening an account here, but I enjoy a bank that wants me as customer…read more Had to flat out ask the lady if she wanted to help me open a bank account at this bank because it seemed like she just wanted me gone. No thanks. I'm a Bank of America customer now. BOA gives you water, and shakes your hand. :D

Awesome bank to deal with where everyone is treated like a family and knows ur name and know what…read morethey are doing , good luck having the same experience at the bigger banks where they just milk u like a cow.

It's the people that make the experience. I usually have amazing service from Citizens and have…read moredone business at several branches and with several departments. Occasionally you get an employee that is less efficient and that's frustrating, but overall they are nice. Size wise- avoid the small country side like locations (say... Concord) as they are not so efficient and don't really understand the urgency and then do be old school regarding customer experience (customers make the effort, branch staff's time is too important to show any flexibility or willingness to 'work' with a customer).

Citizen makes promises to lure new customers but does not pay off , their customer service is…read morehorrible never less than a 40 minute wait for an agent.