Stay away from this place and its neglectful staff. I chose this location since it's close to where I live, and it had positive reviews -most likely fake- both in Google and Yelp. The audiologist and the staff were courteous, no issue there. I was also able to easily book an appointment within three days of requesting it. However, they really don't listen to their patients/clients.
I went in for ear impressions so that I could order some Sensaphonics sleep earplugs. I communicated this to the audiologist, Susan, during my visit and she mentioned they could order those at no additional charge. I decided to let them order them on my behalf since it'd be easier for me to pick up there, then to mail the paperwork and impressions myself. The coordinator, Lucia, provided me with a business card so that I could email her the "Ear Impressions How 2" provided on the Sensaphonics website which I did before seeing the audiologist. Before I left, I confirmed again in front of both, Susan, and Lucia, that I wanted Sensaphonics earplugs and the audiologist even asked what color. I left the office feeling a bit uneasy as neither audiologist nor coordinator took notes down on my instructions. As soon as I arrived home, I emailed Lucia to triple validate they had understood which type of earplugs I wanted and what brand- no reply. I then called and spoke to Lucia the next day and mentioned I hadn't received a reply to my email and that I just wanted to confirm they had all the necessary details. Lucia confirmed she received the email and that she would pass down a copy to the audiologist.
Two weeks later, I stop by to pick up my earplugs. I received these in a plastic bag, no box, no purchasing order, nothing. A bit odd for $120 earplugs. I get home and try them on and they're super uncomfortable, I realize there's no way I can sleep in those. I then searched the Sensaphonics website and noticed all their sleep earplugs are clear due to their softness- mine were hot pink. I immediately called, left a voicemail, and emailed the office, but it was past their 2:00 PM closing time on a Friday. On Monday, I get a call back from some other lady (not Lucia) to find out they had ordered my earplugs from their provider, Starkey. I had specifically mentioned at least five times through different channels, that I wanted Sensaphonics earplugs. She then goes on to inform me all their earplugs are ordered from Starkey and they can't order from Sensaphonics. I tell her I want to return the earplugs and I'm told that while they can refund the cost of the earplugs, they won't refund the impressions' cost, $50. Then, she asks if I want to schedule an appointment to get new impressions for $50 more. At this point, I'm thinking she might be joking. Why would I continue any business with this establishment? I tell her I don't want an appointment and I'll be stopping by to drop off the earplugs. Neither the audiologist or coordinator showed their face when I stopped to drop off the earplugs and they let some other lady apologize for their mistake. I would rather drive an hour if that means I'll get decent service and what I actually paid for. read more