You don't typically think about funeral homes until you suddenly need one. My mom of 91 years old…read morehad entered hospice and we knew the end was coming. So I didn't have very much time to do any research, but in speaking to the hospice people and a few others, the name of Adobe Creek kept coming up. I was a bit under the gun because my daughter needed to return to college and we wanted to make sure that she was here for the service. The cremation, which my mother requested, took about a week. Everything went smoothly and I had about as good as an experience as you could imagine. Other than the cremation, getting the death certificate and selecting an urn I didn't use all of their services, but my experience was top-notch. Leekiesha was the person who helped me and she did a great job.

wow they forgot to put the middle name of the death certificate. NO call just left it blank. 'I…read morefilled out all,the information they asked and they didn't put her alternate maiden name in also JEFF likes to hold on to your money as he likes to change the agreement whenever he chooses . FIRST he said get your mom and we will return every penny then he decided he'd keep ,my loved one and my money via text. No return slip ever sent open request, Even though we had a blessing he scheduled it right before and didn't not arrange with doctor to ouch the hour making everyone on edge himself and the priest, i think that's called hostage, LOOK for a place that doesn't cut corners. UNETHICAL He also called and said nithung was in the books after I planned everything woth an employee but changed everything and made us feel like we imoosed in them and said I was in his office too long Other establishments in Sonoma I felt not so unhinged,

We had a truly beautiful experience with Valley Memorial Park Cemetery, Funeral Home, and Reception…read moreCenter during one of the most difficult times in our lives. From the very beginning, their team was patient, compassionate, and never made us feel rushed or pressured. After a previous experience with another funeral home where everything felt urgent, this was completely different. The atmosphere here was serene, welcoming, and allowed us the space to breathe, ask questions, and make decisions with care. We genuinely felt supported every step of the way. Because of this experience, I now feel inspired to plan my own arrangements ahead of time so my family can focus on grieving and being together, rather than navigating logistics during such a painful time. I am deeply grateful for the care they provided. 10/10, and I would highly recommend them to anyone in need of compassionate and professional funeral services.

Valley Memorial was wonderfully helpful and kind when my dad passed 9 months ago with his handling,…read morecremation and everything that goes with it.. I would have highly recommend ed and given them 5 stars even then. But now, I'd give them 10 stars if I could. They were amazing as I navigated through last minute, challenging complications with my mom's remains leading up to her burial.... and they didn't even handle her or cremate her when she passed (an East Bay mortuary did). They truly went above and beyond even coming to pick up my moms remains at my home and finding a way to ensure it would arrive safely close to her burial site since I could not take her on a plane with her urn. They were kind, compassionate, professional, thorough, and go above and beyond at a time when it's really needed. Thank you Eugene, in particular!

Thomas was amazing. He explained everything very well and did not try to sell me something I…read moredidn't want. Thomas always communicated with me and was happy to go above and beyond for my requests. He respectfully gave his professional opinion when necessary. I felt safe and comfortable to grieve. I would recommend using Parent Sorenson to anyone in need of these services.

These folks are great - they took care of everything I needed for my Mother's funeral and did it…read morewith grace and dignity - they were also very helpful with some some administrative issues with the VA after the fact - I told them I would gladly pay the administrative costs for the extra work they did and they just took care of it. Parent Sorensen is highly recommended by me.

Took our cats and dogs here for cremation. Very kind and understanding people. Got their ashes…read moreback in nice wooden boxes

This is a horrible memorial park. Grounds are poorly cared for; grass areas are dead and the…read moreground is horrifically hard and dry from lack of watering. I had to carry 15 pales of water to the markers to try and get the ground soaked well enough for edging - they should edge properly but don't. Even after 15 pales, I couldn't get the ground soaked well enough to dig out the packed dirt in the arrangement holders that was in all likelihood caused by the rodents; ground so hard from lack of moisture water couldn't be absorbed. Ground rodents have taken over the land with holes and mounds of dirt everywhere you step. Grounds keepers run over your arrangements when mowing and don't put them back in their holders leaving rust marks on your loved ones marker(s). It takes me 2+ hours every time I go there to clean four family members markers. Shame on Cypress for having such a lack of respect. If you don't care about your loved ones resting place then this is the place for them because; Cypress Hill doesn't care about them either.

I am deeply disappointed and frustrated by the lack of empathy and professional flexibility shown…read moreby the staff at Pleasant Hills Memorial Park and Mortuary. We are currently navigating the devastating loss of my close relative, who passed away while under the 'care' of her 'husband.' Despite the fact that the biological family--not the 'husband'--has fully funded the burial and the headstone, the administration is stubbornly siding with his demand to include his name on the monument. Without a head stone it has been very difficult for mourning family to even identify where she is buried. They have refused all attempts at compromise. The cemetery personnel have remained completely intransigent, ignoring the family's wishes and the specific circumstances of this tragedy. Rather than being a place of peace and healing, their rigid adherence to "standard protocol" over common sense and financial responsibility has added unnecessary trauma to an already heartbreaking situation. If you are looking for a facility that values the input of the grieving family members who are actually responsible for the arrangements, look elsewhere.

My family laid my Great Grandmother and Great Grandfather to rest here, so when my Grandmother…read morepassed this where she wanted to be. First of all, it is a BEAUTIFUL location, so peaceful. My Grandmother's service was last year and the woman we worked with was great. Since her service I have visited monthly and always bring a bouquet of silk flowers for my visit with her. The first handful of months when I would visit, the flowers I had brought her were still present in their small terracotta pot that I arranged them in (with the green styrofoam in the bottom of the pot--as one would do to secure the flowers from flying away or falling). As the months went by, and I went to visit, the flowers from the previous visit would be removed, which bothered me a bit but I didn't think too much into it, as there were many rainy days. This past month I visited once again and her flowers were once again removed, but this time, the terracotta pot was left behind. The flowers removed and styrofoam removed, which had to take some effort because I am sure to jam it down into the bottom of the pot. Not only was the empty pot just sitting there, but there was TRASH IN IT next to my Grandmother's plot. Needless to say, that was the point of me being officially upset. I went to the office and waited for someone to come out so I could speak to them and figure out what the deal was with maintenance, thinking maybe they have a system in place where they dispose of flowers after a certain amount of time. A woman did eventually come out, not the sweet lady that helped with my Grandmother's service, but another woman who I wish I had got her name, but I didn't. Either way, I explained the situation and concerns, and asked if there was a schedule for disposing flowers so I could adjust my visits accordingly to be sure my Grandmother has flowers rather than nothing or an empty pot with trash in it. The woman informed me that they actually don't allow "decorations" and any "decorations" are disposed of whenever the landscapers come across them. I was taken back and had to clarify, that she did in fact mean that flowers were considered "decorations" and that they were not allowed, to which she said "yes, that is correct". I looked on their website and see nothing about this but conveniently see a whole section about sending flowers. I find this very off putting and in poor taste. Especially given that throughout the property there are many trees with ornaments in them in honor of peoples loved ones who have passed, and flowers all over the property. I hope that the owner or director can provide information about this on their website, as I am sure I am not the only one who enjoys visiting their loved ones and bringing flowers. I am going back next week and I am hoping that if my Grandmother's flowers were once again disposed of that they did not leave an empty pot next to her plot to become a trash can. I will not be as kind and understanding if that is the case.

I wish I could find the right words to thank the Neptune…read moreSociety..... My grandparents purchased this for themselves in the 90's. My grandfather passed 13 years ago and my grandma a month ago... I had a bias of the Neptune Society based on the great experience with my grandfather. I am glad that bias wasn't wrong. Sophia, DeMarcus, Daniel, & Jordana handled my family and our final wishes with a respect and understanding beyond compare... NorCal was dealing with floods and power outages and they never wavered in their care and attentiveness to our needs... Great company and dedication to their clients and family. Thank you

Ms. Jordana Hall took care of my Mother following her passing…read more She was professional efficient and made the process as easy as possible. I would highly recommend her and Neptune Society to anyone.

We had J&L wings provide a dove release for our father's funeral. Having the doves released made…read morefor such a beautiful ceremony. Working with lorrie was easy and very professional. Will definitely recommend them.

We had J and L Wings of White come release doves at my father's memorial. It was a simple yet…read moremoving experience that genuinely lifted our spirits as we watched the sweet birds take flight, gather up as they ascended into the sky and then head for their home. It was very neat to see and be a part of. J and L was very accommodating, prompt and reliable. They would be fantastic for any event where you might want to release something into the sky without harming the environment. The birds are beautiful, well trained and loved. Thank you J and L Wings of White! 10 Stars!!

Do not have any of your love ones brought here as what is happening with my brother who has been…read morehere two whole months of this post to get cremated Nothing is scheduled Not even death certificates have been issued Put your love ones elsewhere My poor brother

From reporting the death of my husband, to sending death certificates my experience was horrible…read more I never received notice that my husband's body was picked up, they actually told me I had not reported the death- Untrue- the charge nurse and I called it in, when we finally "found" his body they called me by the wrong name, had the wrong information for the death certificate-- the final had an error-- the county had to fix it and were unresponsive. I did rrecieve my husbands ashes- in a box that would scare the faint of heart-- shipped to my home with hazmat stickers all over it-- a friend took it away, and the death certificates- with errors 7 weeks after his death. A terrible , non responsive experience-- during a time where some compassion would have been great. No call answering, no email responses, multiple errors.

Elvira and her team were absolutely incredible during this devastating period for our family. They…read morehelped us navigate this process, and led with love, compassion and knowledge. It was so nice to work with such a wonderful team. Thank you so very much for all of your efforts in helping us through the most difficult time of our life.

Nina was very helpful and knowledgeable. She made the whole process of arranging my mom's funeral…read moreeasy. Thanks for all your help Nina