We have used Marvin Transport over a dozen times and this review is long overdue. They are the…read morebest and and are always on time, efficient, courteous, warm and friendly. The cars always clean they are always at our house early to pick us up. they've gone over and above at a time when I totally forgot I booked the wrong day and they found a way to pick us up anyway. Marvin is an absolutely wonderful service and I would recommend them highly to about anyone. Book a ride or excursion. You can't go wrong!

Another excellent SFO drop off. Was great to see Bo again - what a treat. On time , great car ,…read morelovley ride. Thank you.

Used on and off over years for transport relating to my aging parents. Unfailingly polite and…read morerespectful. Very positive attitude, kind and generous, and patient. Also always gets the job done, meeting or exceeding specific requirements of the transport job, getting there on time or slightly early. Real gold star service.

Marcus is the best! Really appreciate him stepping up and taking care of my family and friends…read moreduring a birthday dinner from Oakland to Sonoma. He was on time, ultra accommodating, most importantly a great driver. Within our party we had several executives. They felt safe and secure. We will 100% request Marcus for any future transportation needs. Thank you, God Bless

Great car service. Always on time. Good service. Always help with bags. Always open doors.read more

on time , pleasant ,car super great excellent helpful with everything, and his personal hygiene is…read morewonderful, I've been an Uber I wanted to get out thx dany

Very responsive to our inquiry for a van for a day outing. Very professional and competitive…read morepricing. Aggie (driver) went above and beyond. Would highly recommend MGL to anyone looking for a car service!

The driver was great, and it was lovely to get a clean Mercedes for the trip to SFO. I have no…read moreproblems with the Wright itself and we also got a decent price for the service. However, they have a rule that you're not allowed to contact the driver directly at all. I've never been told not to contact a driver in all the services I've ever used for airport or other pick ups so this seems very odd. They gave me the driver's phone number, but sent me many admonitions never to contact him before during or after the service. I always like to make sure with drivers myself that they understand what time to pick up, that they need to wear a mask, etc., etc. So not being able to do this left me very frustrated and not sure I'd do the service again. UPDATE MGL responded that they only asked me to not contact the driver before the trip. That's not true they sent me several texts that literally say "do not contact the driver before or after the trip" and they went onto continue messaging not to bother the driver as he may be with other clients.

Onward has a very warm and kind approach to their drivers. I had the opportunity to meet the owner…read moreand the conversation was exciting and visionary. I was drawn in to drive for Onward right away. As a driver for the rideshare community since 2013. I have driven over 12700 passengers. This community has taught me quite of few things about the rideshare companies and how to serve riders. Onward Rides is a great company to drive for. If you love serving the mature population then I recommend you become a driver for Onward Rides. Founder Boss Mobility Network LLC

For some reason the hospital forbid me from using a Lyft or Uber to get a ride home from my…read moreprocedure but Onward was indistinguishable from those services but is over 4x the price. I'm pretty sure I made it clear that I was to be escorted into my apartment after drop-off, but when I asked my rider where he was going to park, he was confused and just dropped me off. What's the point? Going to push back about the Lyft/Uber thing the next time I have a procedure that forbids it.

Had a great experience with our driver Bhati! He was on time, professional and very kind. Would…read morerecommend this to my friends!! The pole was a little hard to dance on though fyi. Not too much space on the medium sized van

We used Cali party bus for our wedding at the Brazilian Room recently and they were excellent. They…read morewere incredibly prompt about replying to emails and have a lot of experience doing events up in the hills, so they know size restrictions, optimal routes, and other things that another company might not know about driving in the hills. Day of our shuttle service was seamless with no delays. I highly recommend them!

great experience...very detail oriented, which I appreciated. I knew just what to do to make the…read moreconnection!

I left my prescription glasses on the seat of van. Driver turned right around when I called him and…read morereturned them to me quickly. My trip to Ireland would have suffered with me not being able to read! They are great!

Just a teacher trying to get home after work on the 72 line. Unfortunately the driver working at…read more4:16 pm refused to let me on the san pablo and clinton line. A ten min ride ended up being a 1.5 hour wait due to 2 cancelled busses after.

Last night in Richmond the bus driver at 1130pm on bus 76 decided not to pick up the passengers…read morethat were waiting to get home from work. The driver decided that they didn't care about the paying customers so they went to the drop off area going to el cerrito de norte instead of going to the pickup area towards rumrill and market street in San Pablo for the 76 bus..they been doing this every Saturday night for the last 3 weeks. Apparently your employees don't care about the customers. Then you wonder why you guys are losing its because your employees don't care about anyone else. As long as they are getting away with canceling busses and going the opposite route instead of doing there jobs like everyone else..

It's close to work & convenient. It's usually pretty busy…read moreduring the week, but for the most part those traveling are usually respectful with some that don't believe in lines while waiting of course. It's clean, safe and easy to navigate from one level to the next. It still eludes me why there are so many more SF trains (Usually half empty during the weekday) than there are trains going elsewhere (Usually packed). So the negative 2 stars are because the non SF trains are fewer, not as nice/clean and way more packed...DO better Bart!

On May 25, 2026, I was at the 12th St. Oakland City Center BART Station from approximately 8:00…read morea.m. to 9:00 a.m. waiting for the Red Line train to San Francisco. During that time, the train never arrived, and the delays and lack of communication caused me significant stress and emotional distress. I am already dealing with injuries and ongoing medical issues from a serious April 2026 accident, including MRI appointments and ongoing treatment. Because of the situation at BART that morning, I became overwhelmed and extremely upset and ultimately left instead of continuing to San Francisco for my appointment. As a result of this experience, I no longer feel comfortable or safe traveling into San Francisco for MRI appointments or medical care through BART. While at the station, I also attempted to get assistance regarding my missing phone and Cash App card. One officer identified herself with badge number 187, but I felt my concerns were not taken seriously. Another officer allegedly refused to identify himself, and I was told there was no watch commander available. I left feeling ignored, unsupported, and frustrated during a time when I was already under significant physical and emotional strain. I believe the public deserves professionalism, accountability, and compassion from public transit employees and officers, especially toward injured or vulnerable riders seeking help. I am documenting everything that occurred and pursuing formal complaints and legal channels to ensure this situation is properly reviewed. This statement is not about threats or violence. It is about accountability, transparency, and making sure no one else experiences this type of treatment while trying to access transportation or medical care.

I reviewed OnTime Transportation back in 2022 when I was a first time customer. At that time, the…read moreservice was so good that I gave them five stars. So I'm back to re-review! I have been using OnTime Transportation ever since 2022 and have found them to be the best and most reliable car service I have ever used. Pick up at home has always been on time or early. The drivers are happy to move and handle luggage. I have had pick ups both at SFO and at Pier 27 in San Francisco - I call when I'm on the curb and the wait time for the car to arrive is within 10 minutes. The drivers have had no issues with late flight arrivals and always arrange to be there whenever the plane has landed. The cars are always clean and well maintained and passenger comfort is always the focus. Billing and tips are handled via email invoice, which helps with busy airport drop offs - no hassling with cards on cash for payment when getting to the plane on time is the many worry for the day. Drop offs are always right to the airline and entry door that is most efficient. Roger is the owner and he is dedicating to providing excellent service. Over the years I think we have become good friends. He is well versed in current news and events and conversations with him during the rides are always engaging and make the ride time go by quickly. When I call for a reservation, if Roger doesn't answer immediately, he gets back to me within 10 minutes. He confirms pick ups the day before. He is willing to go out of his way to fulfill service requests. He's the best! Between the great staff, great owner and great service, I highly recommend OnTime Transportation. Knowing that this is a locally owned business just adds to its excellence. Thanks, Roger!

They should be named Flat Tire Transportation…read more Signed these guys up for transportation from Brentwood to SFO. Leaving in June, getting back in July. I've used them before with no problem. The night we were leaving, we had them booked for 8:30pm. It's 8:45pm, and they still have not arrived. I called them, and Roger answered and he called the driver, and the driver said he got a FLAT TIRE and got in an accident on the road. Why didn't this driver call Roger and let him know, so he could inform us? Anyways, Roger arrived at 9:15 and took us to the airport. He did NOT honor their "less than 20 minutes late or it's free" guarantee. Pfftt!! Then, a month later, we arrive back at SFO, and they are supposed to pick us up at midnight. But instead, I get a call from Roger and SURPRISE, their vehicle had a FLAT TIRE and they cannot pick us up and we are on our own to find a ride home at midnight. Thanks!! Just wondering, what are the odds that BOTH TIMES they got a FLAT TIRE?? Pffttt!!! NOT RECOMMENDED!