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    BART - 12th Street Station - 11th and Broadway

    BART - 12th Street Station

    (66 reviews)

    Downtown Oakland, Oakland Chinatown

    There always seems to be delays with Bart. When it rains, the trains are reduced in speed for…read moresafety but still are slow. Always never on time either. For this station, platform 1 is where the Richmond/Antioch/pittsburg lines are. Platform 2 is for Berryessa/Oak Airport, SFO Airport/Millbrae. The station isn't too dirty other than the usual dirt/grime. Like anywhere else, be careful of your surroundings.

    This isn't the first time BART has broken down and left riders stranded trying to get back to San…read moreFrancisco. On 4/14/2026 around 4 PM, I was traveling from Pleasant Hill to SF when the train suddenly stopped at 12th Street Station. The operator announced there might be a delay, then later we were told the train would not be going to SF and to go to Track 3. I followed the signs for a train to Millbrae, boarded, and waited about 15 minutes--only to be told to get off because that train also wasn't going to SF. Upstairs, the agents told us to get a "See Agent to Re-enter" sticker when exiting, but gave no clear directions on how to actually get back to San Francisco. Just "go upstairs and take a bus," with no details on where or which bus. I tried calling AC Transit, but that was also frustrating. The agent told me to take bus #6 to SF, which turned out to be incorrect. I checked multiple stops--15th Street, 17th Street--and even asked drivers, and they all said the bus does not go to SF. After walking several blocks trying to figure it out, I finally saw the NL bus going to San Francisco at 20th Street & Broadway and joined a crowd of people trying to board the NL bus. The bus was packed, but thankfully I made it on, and a kind person even offered me a seat. With BART frequently breaking down, the operators should have clear instructions ready to tell riders exactly which alternative buses to take to reach their destination. Instead, the staff seemed to be doing the bare minimum, mainly handing out the "See Agent to Re-enter" stickers without providing real guidance. This is not good customer service, especially for riders who are new to BART and don't know the bus system. Overall, this was a very stressful and confusing experience. The biggest issue wasn't just the disruption--it was the lack of clear communication and direction from BART staff.

    Caltrans - publicservicesgovt - Updated May 2026

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