This past Christmas I had a gray water line burst under my house where it was a total mess . My neighbor gave me their phone number. I made one phone call to California restorations They were at my house within 2 hours to give me a free estimate .. The service workers that came to my house was kind and courteous . They put my worries to ease. They even gave me a time Frame on how long the clean up will take . They Show me multiple pictures of under my house... Pretty much I'm to trying to say it's a great company to use I would recommended to all my friends and family that is in ever in need of this kind of serviloce.. I wanted to say thank you to Jim and Gary From the main office they made me feel like family every time I talk to them on the phone. read more

Originally California Restoration Company. Sued by multiple families for fraud, false billing, extortionate practices. Didn't participate but heard these guys lost. Tried charging us $2k+ and many hours of work for "water damage restoration" when in reality they rolled in, walked around for 20 min with a meter, set 4 fans up in another 30, left for two days, then came back to pick the fans up. Literally fans. Did not give quote ahead of time, claimed some bs about needing an official estimate from the insurance company and their company. We refused to pay. Told them to take us to court. Wonder why they didn't? When this happened, I read their old Yelp reviews and was horrified to read they tried charging other people TENS OF THOUSANDS for work that is worth fractions of that. Beware. Seems my old review is gone since they deleted their previous Yelp page, down to 1.5 stars and full of bad ratings calling them out. read more

Calrestco started sending advertisements to my home when I was a licensed Plumbing Contractor. I recently retired and sold my business. I requested that Calrestco stop the mailings and was told to send it back with "refused" written on it. It didn't work so I called again today. A woman answered the phone and I tried to explain the problem to her but she would not listen. I told her that she wasn't listening to me but she kept interrupting me and talking over my explanation. I told her again that if she would just stop talking and listen to me.... She got frustrated and said 'OK, I'll just shut my fucking mouth and listen!" She then hung up on me. I know it's hard to find good employees but when they are the link between your business and the customer you need to be more careful. Sorry I can't recommend this business. read more

Zero star review! BEWARE! BEWARE! Do NOT hire this company!!! It is run by criminals. They have been investigated and fined by the city attorney of Los Angeles numerous times. They have been changed the name of their company often to hide their past malfeasance. Their employees are unqualified. After a broken pipe and flood at my home they used the wrong equipment and procedures and have a egregious lack of oversight of their untrained employees. After supposedly completing their work, testing revealed there was still mold in the air of my home and you could see mold still on the walls. Had to hire another company to redo their work. And NEVER hire them to move your belongings. They do not pack carefully, they threw my belongings into containers with no regard to protecting them. Many of my belongings were bent, broken, scratched or completely ruined. AND their pricing is insane. Sheer criminal graft. Had to hire a lawyer to deal with them. BEWARE! read more

DO NOT USE: I needed an estimate for mold remediation. Best they could do is give me a 3 hour window (from 9am-12pm) with a 30 min call in advance of their actual arrival time. I'm writing this review at 6:15pm. I have YET to receive a call from them explaining why they never showed up. There are hundreds of other companies out there. You know what to do. read more

I love everything about this company. You hear this a lot -- family business, operating for decades, etc. -- but Calresco is the real deal. Nothing but professional and courteous: from the crew to the office. All the people I spoke w/ on the phone (Jim, and the lovely woman whose name I forgot) were nothing but sweet, patient and professional. I think companies like this are diamonds in the rough. Btw, they came recommended by my plumber who's also an older company, and so I felt like I was in good hands. You always want recommendations/referrals from companies that have been around for more than 2 decades at least. Not easy to find. read more

BEWARE- DO NOT USE THIS COMPANY! Scam, Scam, Scam, SCAM!!!!! They Overcharge, Bill for work that was NEVER Done AND EQUIPMENT NEVER USED, BILL FOR HOURS NEVER WORKED AND ATTEMPT TO SCAM INSURANCE COMPANIES AND INNOCENT VICTIMS OF FLOODS AND FIRES. They Lie and try to bilk consumers and insurance companies by overcharging and billing for equipment and work never done! Notorious scammers and price gougers! They came to my house in October 2014 after a sewage backup in a small 12x12 room and tiny 1/2 bath after the plumber said "they knew some guys" (Plumber probably gets a kickback for the referral). I immediately called my claims adjuster and requested an estimate from the company. The company never provided the estimate but the adjuster said go ahead and let them start the dry out and nothing else. I allowed them to start the dry out- all they did was put 3 machines in place and said they sprayed some disinfectant. (I did not witness this as I walked out of the room for a second) Then 3x they checked the moisture levels (5 min max each times) and picked up 2 machines. (another 5 min) then they picked up the last dehumidifier. (5 more min) Total max labor 1.5. Then they send a bill for $7100 plus dollars for an hour and a half of work that next to nothing!! They billed for 14 hours of labor, plastic sheeting and equipment they never used!! The bill was was more than the plumber that was here for 3 days digging up my driveway to do repairs and more than the cost of repairing the room, replacing the drywall and trim and paint! The ins. agreed to pay them only $2150 and said that was more than generous and they were told by the company that it would be accepted. This was after I told them they were lying about the bill. So after they accepted the amount I paid them yet now they are threatening suit and liens on my property for the balance and the insurance company had to step back in. I also told 21st Century about the bad reviews and scamming they have done to others. Gary and Jim Monroe are nothing but scam artists blatantly ripping off people and insurance agencies. The insurance agent even noted this to me that they were knows to overcharge and do "creative billing" and she was surprised I got a copy of the bill b/c they usually bill the ins/ co and hope the consumer never knows the amount! Ridiculously obvious scammers BEWARE-DO NOT USE THIS COMPANY!!! They should go to jail for stealing. read more

Sadly, a drain pipe burst under my house. The plumbers couldn't not do the repair until the sewage was cleaned up. Calrestco came in and efficiently took care of the problem. They removed the debris, treated the soli and wet wood and left fans to dry out the area. The next day the plumbers came, repaired and in two days the disaster was resolved. Bravo to the folks at Calrestco! read more

I am very impressed by the honesty of this company. They were responsive and explained thoroughly their assessment of my property. They are knowledgeable and trustworthy. read more

When i say run, i mean RUN AS FAST AS YOU CAN from this company. Not only did they not finish the job, I had to do the main part of service by removing the wall myself because their lack of motivation to check all parts of damage. The people at the office greatly lack customer service and common decency. I have asked on 4 different dates/occasions for them to send me the invoice because we have to pay, they never sent me the invoice or mailed them. Never. And then they contact you with a completely different $ amount + COLLECTIONS when I have solid proof of me basically BEGGING for my invoice. Jim lacks common sense, decency, and customer service skills. Or shall i say PEOPLE-skills. Granted he is probably a senior but you should not yell at your customers and then hang up. He literally spoke over me the whole time and yelled then hung up, like a 13 year old teenager who is going through puberty. The lady at the front who seems to be the one that always answers the phone continuously says "i dont care, this is not my job, i dont care" or she says "i dont know why you did not receive the invoice but i dont care, just tell me if you are paying $7400 today, credit or check" then talks over you and hangs up. I've dealt with a few bad businesses that are money-hungry and likes to screw over people, especially during a pandemic. But let me tell you... I've NEVER dealt with people like this before. I found out they have been SUED SO MANY TIMES by others that they had to change their company name due to the bad rep! DO NOT, I repeat, DO NOT do business with them unless you have $7000+ to flush down the toilet. Avoid them at all costs. read more

California Restoration came through like a champ, very caring and provided immediate attention and services. I have never had an emergency problem at my home and did not know where to turn after a massive pipe leak under my home. I was referred to California Restoration by a family member and they showed up that very same day. They installed all the necessary equipment to dry up the mess on my hardwood floors all while the plumber fixed the leak. It took about 2 weeks of using various fans, blowers and other equipment to vent out the moister from under the house and the NEW hardwood floors. California Restoration did not charge me a dime to get this project going and completed, they worked directly with my insurance company all the time keeping me informed of the process. Hope you never have a home / office emergency but if you do this is the company to contact. read more

An update after research - same owner with a company name change -- they have been sued by the LA City Attorney: https://www.lacityattorney.org/post/2017/05/16/city-attorney-feuer-secures-restitution-for-victims-allegedly-scammed-by-chatsworth-water I am not judging the quality of the clean up job performed at a property I own after a cast iron drain pipe broke because it seems the clean up was adequately performed, but I can speak to Calrestco's customer service and how the company is run. First of all, on their website, the email address given, office@calrestco.com, is wrong/doesn't work. Two emails sent to that email address came back in Gmail "Delivery Status Notification Failure." Why do they have an incorrect email address posted on their website? That should not be difficult to change. Also, "Authorization" on their "Debit/Credit Card Payment Authorization" form was misspelled ("Authorizion"). When I called, it was difficult to reach someone who could actually help me. They didn't have access to my invoice. They couldn't answer questions about the invoice and then they weren't able to take credit card information for payment over the phone. There was only one person, apparently, authorized to do that and he never called me. The default customer service response was strangely -- without provocation -- defensive. While I did inquire if there was a senior discount in my first email (the Calrestco website, in a thin banner across the top of the home page, advertises a "25% discount"), speaking to the gentleman who finally called me about the invoice, I never asked to have the price reduced. I did, however, ask how many technicians were part of the clean up and how long it took to complete the job, which are reasonable questions to ask. In response to those questions, the gentleman become irate, and raising his voice, told me I had been given a "flat rate" because my plumber, who had recommended Calrestco, had referred other customers in the past and if insurance had been paying for the job, it would have been $5000-$6000 (I paid $2800). I was surprised at this because during our conversation, I did not ask to to have the amount of the invoice lowered, I was not complaining about the cost, and it sounded ethically wrong (perhaps illegal?) to charge an insurance company more than a homeowner paying for the clean up out-of-pocket. In any case, it was unexpected they admitted as much. I really can't be sure of what the internal problems are in this company, but the leadership seems older, not tech-savvy and not detailed oriented. Two other employees I spoke with, one female and one male, were also oddly reactive and defensive demonstrating poor customer service skills, even for the trades. In fact, the female employee did to me exactly what was described in another Yelp review, she simply could not listen, had to talk over me. It was almost an Alice-down-the-rabbit-hole experience (i.e. very odd and unpleasant). A current Calrestco Yelp review claims the company was sued by multiple families in the past, was down to a 1.5 star Yelp rating overall, changed its name and started over with a new Yelp presence. If this is true - and given the link at the beginning of my review I would say that's likely -- it would help explain the extraordinary defensiveness and reactivity. However, the reaction after my Yelp review went live by the company's "Managing Member" (i.e. owner) in a flurry of haranguing, inarticulate emails became downright unprofessional at best and frighteningly toxic at worst. Although I tried reaching out to Calrestco with two emails (returned not deliverable), followed by a phone call where I obtained a new email address to use (office@californiarestoration.com), nine days transpired before I received an email with the attached invoice. *Nine days.* In fact, it seems the only reason why anyone at Calrestco finally responded to me was because my plumber called the company. In the meantime -- the work was done on May 5th and it's May 24 as I compose this review -- Calrestco was bugging my plumber for payment. Apparently, because he arranged to have them come out, they expected him to pay the bill. They can't wait to get their money, but they can't be bothered responding to the homeowner's attempts at contact. So odd! Seriously odd - or incompetent? - I have been left to wonder. The impression Calrestco employees made on me reflects a company that defensively, automatically fears being questioned about their fees when asked ANY questions, which I'm afraid, gives the impression that they are, indeed, possibly charging too much for their services, taking advantage of emergency situations (such as mine) when customers don't have as much time to do research, make calls, and get estimates. The culture I experienced at Calrestco was seriously flawed, technology-challenged, offering exceptionally poor customer service and unprofessional leadership from the top down. read more

There should be zero stars for these people. I should have read the yelp reviews but trusted our PLUMMER! They billed us 2700 for 3 days of machines we could have rented for 59$ a day. Didn't detect the leak and didn't come out to pick up the machines when we called. How can people like this stay in business???? So so many people are getting scammed by this company. News media should get involved. read more

My first experience with this company was a few years back after a pipe burst. I found this company online... Jim and his staff were so helpful as I did NOT know how to handle this accident through my building insurance nor what to expect of the restoration process. They handled the situation with urgency and were very careful to follow protocols in dealing with the potential mold issue. Fast forward to two weeks ago... The sudden rain flooded into an upstairs bedroom of an apartment! I was out of town and immediately called Jim. I knew that they would do exactly what needed to be done and, as before, the issue was handled with care and expediency. This company is run by professionals and is represented by technicians that are knowledgeable in their trade. If you are faced with a water disaster of any kind, I highly recommend California Restoration to help you through the potential nightmare. read more

California Restoration, LLC worked my home Prior to agreeing to California Restoration work on the house, I spoke to Gary and Jim, both of whom directly told me that this work will be covered by my home insurance policy. I provided them with the insurance policy number and claim number. They said they will contact the company and assured me their work will be covered. I allowed them to work under the house with their full assurance that this work will be covered by insurance. After they completed their work, my home insurance requested that California Restoration email them with pictures of the damage under the house prior to restoration. They never emailed my home insurance with these pictures, and I had to call them on multiple occasions to ask for these pictures. On July 22, 2014; I received an email from my insurance company that the restoration work that California Restoration completed would not be covered by my insurance. I was shocked; as both Jim and Gary promised me that this would be covered. The insurance company also told me that they discussed this with California Restoration the bill will be reduced to $5000 since I would have to pay it out of pocket. I contacted Jim and Gary immediately, and spoke to them on the date of 7.22.2014. During this conversation I was distressed and shocked, since they promised and reassured me that this would be covered by insurance. I asked that they look at the bill and see if they could help me out with a payment plan or a small reduction in price; as I do not have this kind of money. Instead of helping me out, they yelled at me on the phone, said they do not have time to speak with me and will look at the bill when they have time and contact me another time. I was afraid to call again as to their demeanor on the phone, and waited for a bill. I never received any bill in the mail after the date of 7.22.2014, nothing adjusted, nothing to address my concern. Instead of contacting me directly, I now received a letter in the mail that they are suing me for full payment and payment to their lawyer for suing me. I wish I never contacted them, I wish I never worked with them. read more

Excellent job of helping us with water damage in our home...Lisi was particularly great!

What an amazing company! They were professional, fast, well priced and got the job done in a stressful time.

AVOID AT ALL COSTS. My father had a leak and we needed remediation services. Throughout the two weeks, they missed appointments, needed calls from us to tell us what was going on, their service line was short and condescending, and at the end of it all, they charged the insurance company over $10K. read more

AVOID THIS COMPANY AT ALL COSTS!! I'm not going into all the details, it would take me an hour to write up all the horrible things I experienced because of this shameful company. I had the same experience other reviews with one star had. Recommended by my FORMER plumber, overcharged for the job for both my unit and my neighbors (adjoining walls), told us it would all be covered by insurance, offered me a kickback to write a good review, repeatedly called/emailed both of us, came after us with collections and legal action instead of working through our insurance companies. All horrible business practices, I'm surprised this company remains in business. read more

Bad company. Lies after more lies. I decided to go with a more reputable company. 6:00 6:30 7:30. We are in your area but something happened. We have been working since 5:00 am... Good. I don't want to make you work a 14 hour day. Go find another sucker to believe your lies. read more

Had a great experience with Calrestco. Hey came out quickly to assess my situation and took care of a major clean up in about a day. Very communicative and easy to get in contact with. Very professional and even got a thank you card in the mail the next week. Will use again if needed. Thanks Calrestco! read more

A wonderful company. I had a burst pipe that flooded my basement. Calrestco took care of all the remediation perfectly and in a timely manner. Lovely people who know what they're doing. Highly recommend. read more

They came right away and started the job. They did not require money up front and worked directly with my insurance company. That was awesome. No money out of my pocket. They also completed the job on time with no issues. read more

Calrestco did a great job working with me and my insurance company. A pipe burst and flooded my condo and those beneath me. They were efficient and resolved issues relatively stress-free. read more

Took care of my water damage in a quick and professional manner. Management, ownership, and staff are all extremely polite and good at what they do. read more

Woke up in the middle of the night to find a foot of water in our service basement. The plumber could not fix the issue until all the water was pumped out. Called Calrestco and talked with Matt, he was very understanding and helpful, said he would have a crew to the house within two hours. One hour later they were at our house accessing the damage and took photos of the effected pipe to send to our plumber. They were very nice and explained exactly the procedure and timeline they needed to finish the work and did it as they explained. Hopefully no more surprises but would call Calrestco with out thinking twice. read more

Formally California Restoration. Following a house fire my landlord used this company. As soon as they started demo everything in my fenced back yard worth anything was stolen, even my solar powered lights. I called the company immediately and spoke with Karen who was less than helpful. They replaced light fixtures in the house that don't work properly, medicine cabinets that don't align on all four corners, used toilet seats....list goes on and on! I think they buy defective returns to save money. They were horrible read more

I had a pipe burst in my condo and CalRestco did a great job dealing with the situation. They are very responsive and were able to come assess the damage and start work within hours. They also helped the two units below me with their water damage. Overall a good experience in a very stressful situation. read more

Did a great job for my house. Highly recommended for the service. Very professional. Completed the task on time. Reasonable and fair price. read more

This company is top notch. They were so professional and helpful during the entire process, It is a family owned company and you can tell. They really care about delivering the best service, starting from the receptionist all the way to Monie, who actually did the work. I would highly recommend them. Thanks! read more

I wish I could give more than 5 stars. Everyone at the company was great - starting with Gary who answered the phone to the workers. They were on time and incredibly considerate of my space. Loved they showed up wearing a N95 mask. Lipo was the main person taking care of the problem. He is calm, patient and could not have been more professional or helpful. Thank you Calrestco! read more

Avoid this company. If a plumber tells you to use this company then that plumber is trying to make profit for himself or herself. They overcharge you for every little detail and they do not do much work. They explain they will support you but it is the total opposite. Zero stars if I can. read more

I cancelled the job within 1 day and they billed me for the full thing $2800. They adjusted the bill twice after the city attorney contacted them and it's still wrong! They threatened to send me to collections for non-payment. City attorney suggested I get my own lawyer, but at that point it's cheaper to pay this company $1000. They have lost their license due to a lawsuit for shady tactics and can only do limited work. They have not stopped being shady but yet somehow are allowed to exist. I wish my plumber didn't connect me with them. read more

They were quick and skillful in dealing with my water damage. My need were their up most concern

I could not be happier with this company....they fixed a very bad situation..(leak under the house) ...in a timely, efficient manner. Everyone I spoke to was nice, and helpful..they interfaced well with my insurance company.. I recommend them highly... read more

After reading these reviews I was very nervous when my home insurance put me together with this company. However, maybe all the reviews were from before since California restoration worked with my insurance and I didn't have to pay a dime. I am super pleased with their work! They seemed knowledgeable and like they cared, they had great service from their office and they cleaned a ton of sewage that was leaking under my house. They also set up fans inside and under my house to dry everything out. They even came back out when I thought there was another issue (there wasn't) and we were told by our plumbers that it looked great under our house. As I said they settled everything with my insurance and didn't ask me for any money as other reviewer's have noted. I recommend this company and believe that they are honorable and professional. read more

DO NOT EVEN THINK ABOUT HIRING THIS COMPANY - THEY ARE OUT TO MAKE A HUGE PROFIT!!!! They charged over $3,000 to remove the wet carpet and take it away. But they left the carpet on the side of the house. The "verbal" estimate was $2,500 -$4,000. They throw the plumber who recommended them to me $500. Then they force you to sign a bill of $20,000 for letting their fans run for 5 days? You've got to be kidding me! Then the guy finds what he's looking for. New caulking on the baseboard. They jab their "moisture meter" in the FRESH caulking on the baseboard! Of course it's going to read high. It's wet caulk! And they complain that the insurance companies are driving them out of business per the office manager Jim. Don't even think about hiring these sleaze balls. read more

We want to thank Jim and the rest of the guys from Calrestco for literally saving our house. We had a major flood on Saturday evening a few weeks ago under the house because of a broken pipe and we didn't realize it till the next morning. The water underneath the house was tremendous. It was on a Sunday and we called Calrestco and Jim and Gary were so kind to us. They had guys out here within two hours pumping the water out. They showed up every day to make sure that the pumping was getting the water out and that all the fans they had to put underneath our house were working. We don't know what we would've done without them. When you're in a situation like we had and you're panicking because the whole underneath of your house is flooded it felt so good to have somebody just take over for us. We highly, highly recommend this company for any kind of emergency water damage that you might have. read more

I had an emergency a few weeks ago. The entire underneath of my home was flooded. I called this company and within 30 minutes they had someone at my home. I could not have asked for nicer people to come and help. Lipo and Mone the technicians made this whole nightmare ok in minutes. They helped me with calling my insurance and making sure my claim was taken appropriately. This whole thing could've been so much worse. I would recommend California Restoration Company in a heart beat. Lipo and Mone took care of me like I was family. read more

ZERO STARS!!! DO NOT CALL THIS COMPANY!!!!! What a nightmare! We were referred to this company by a plumber we hired through our home warranty so I thought it was legit. (I have found out since then he is no longer employed by them) After I had them in our home the first night I got a heads up from my insurance company that they were on their list of bad company's. I was pretty pissed they gave us the ok to hire them in the first place knowing that but they said it's the law they cannot tell us who to use. I then found all the yelp reviews. My fiance called the owner Jim, and told him his concerns after reading the reviews and that we were thinking of stopping our service then. We made it clear as day that we would not be able to pay for any work not covered by our insurance company, (since they were only one day in on a week long project). He swore up and down that insurance would cover it and it would not be a problem. Cut to when we receive a bill for $24,400.00!!!!! Of course our insurance would only cover $4,000 because that is what two other company's quoted. Now our insurance is working on a group suit against them, but only after California Restoration sent my name to collections!. So gross, these people should be ashamed of themselves. They lied to us on several occasions, never returned our calls and over billed us. I believe there is a special place in hell reserved for people this greedy and disgusting. I will be fighting this in court, spreading in the news and taking it to the better business bureau. I do not want to see any other innocent homeowners get screwed like us. read more