The customer service at the deli/hot bar was terrible. I asked for some vinegar as a condiment for…read moremy sandwich and was told "no." And the guy walked off. This was for a completely dry sandwich that came with no mustard no mayonnaise no butter no dressing. Another time I asked for salt and was told "no." I tracked down the manager who said "of course you can have salt." He gave me some in a small plastic cup. Since then I noticed they have packets of salt on the counter. That's great. Hopefully, they'll add packets of vinegar and maybe some mustard and mayonnaise (or they could have bottles for in-store diners' use. They really they need to be trained on Customer Service and I see other people have complained about that too. It's a shame.

I love this market because they have a great deli and hot bar. Very friendly. But the prices are…read moreincredibly high so I never do my main shopping there.

Live lobsters. A large selection of options in every aisle. Incredible customer service. Place is…read moreold and a bit run down.

If you want an experience with unfriendly unhappy female front store grocery clerks who don't…read moresmile, say hello and are angry and disgruntled with life as they take your hard earned money as if it's a chore- go to fosters! The front grocery checkers apparently never learned what it means to "serve with a smile" this has happened every time in this store - are these women mistreated why are they so cold and angry all the time? All the other department staff are nice but since this has happened numerous times, I've had it. They hate their work and they show it. I won't return

In general I like this store. However, I do order online about once a month for pick up, and in…read moregeneral it never goes well. The pickers and the persons who bring the order out are great. But the dept is not. Most businesses are short of staff and I get that. And this visit there was a significant snow storm, but cleaned up this morning. Communication with the department lead is always traumatic. One time I actually went inside and that was a bad bad move on my part. I wonder if maybe this service should no longer be offered, or perhaps limited to one or two orders per hour.

Clean and decently stocked, if perhaps a little more expensive than I would have liked. I wanted a…read morefew new things for the road and stopped here to pick them up. No problems finding stuff. The deli is clean, the produce area is clean, the meat counters along the back are clean. I used the restrooms and they were also clean. I did not have to interact with any of the staff today including self-checkout. Easy! [Review 18435 overall - 1153 in Massachusetts - 1957 of 2022.]

Great place to stop! We stopped and got hamburger meat to grill at the lake and it was probably the…read morebest hamburger we have ever had! We will be back!

This place is really great, it's very close by and has lot's of delicious items. They have really…read moregreat home cooked items in house including meals, salads, and subs, the cook is really great she has delicious home made meals that change each day including: Shepards pie, steak fahitas, american chop suey. Roast beef, turkey and cold cut grinders, cold salads: baked potato, macaroni, asian noodle, coleslaw, chicken salad egg salad and more are very good definitely try them.The hot case at the register is also very good, if there are cheese burgers they are especially good, the breakfast hot sandwiches are also very good, mufffins are too. They also have a good selection of beer, groceries, produce, ice cream and offer lottery, coffee and more;.

Very kind and high on service! Willing to accommodate the size we need. Can't wait to eat our…read moreturkey they farmed!

We love some of the food at Hagers and have been coming almost daily since April when we moved here…read morefrom Lexington, MA. The service is comically bad with youngish kids at the counter who have not been trained, are slow and not at all welcoming. There are new faces in there every day. My last trip was earlier this week when my order was rung up at $10.51. I rarely use cash but had $11 and asked the young and confused employee if I could take a penny out of the tip jar so I could have 2 quarters change for parking meters. The minute I laid hands on that thing, a blonde haired middle aged woman literally flew out of the back and told me to get my hand out of the tip jar. Kinda chuckled and said Do you think I'm a thief?" Mind you, I am an elderly, completely respectable woman. I told her the girl had given me permission to get a penny ( waited for her to volunteer but she was too clueless). She said she hadn't heard that and to NEVER touch the tip jar. Maybe there has been theft before? But by an older daily customer? I was humiliated and terribly upset, especially as a long line of customers looked on. I am asking for an apology.

Overall the staff is great, but! Today I had an experience that will make me never return. Upon…read moretrying to leave the store the receipt checker decided to start barking orders at me because I was only 5 ft away not six. Personally I've had enough of this. You have zero authority over me and trying to get the last word in will not win with me. I ended up leaving without letting her check my slip. The customer service desk had just helped me wonderfully, and this mountain hag has now made me never want to enter this store again. Be better BJ's! She's licking all I did was give her a few choice words as I left. This could have gone down wayyyyy different. This is America and your geriatric door people aren't going on a power trip with me.

This BJ's location in Greenfield has been one of my favorite locations to shop at. This location is…read moreslightly off the highway and is usually less busy than other locations. The store here is always well packed and maintained which is nice because it is easier to find the items that we are looking for. The staff here has always been polite and I have never had a bad experience at this store. Overall, the store is really great, the staff is awesome, and I always enjoy shopping at this location. I look forward to buying everything in bulk and trying out their sample goods.

Great decent size store most foods great fresh veg is hit or miss on quality but good for day of…read morecooking! Hot deli food at lunch is good enough to compete with subway nice local prices compared to the other grocery stores, store brand is good always something on sale, wine beer, off brand soda is2 x$3 for 2 leader bottles also have .50 cent cans but carry all major brands

Great service and very nice service. You always get a hello and have a good variety of…read moreFood. And if something meats are on sale and they don't have any out the meat guys will help you out. Also if you are looking for something that they don't carry let them know and they will try to get it keep up. The good work