April 25, 2024 Providing an update to my previous review…read more In the six months that have elapsed, I had forgotten that the staff person who eventually helped me cancel my membership had assured me that he would refund me for the month of November as I had not been in the gym for some time. I appreciated the gesture but was not too confident that he would take care of it. Well, after being notified this week of another Yelp user's reaction to my review, I recalled that promise to refund my monthly charge from November'23. I decided to call the site and amazingly the person who picked up the phone was perfectly polite and professional. In fact, after just a few seconds I realized that I recalled her (from her unforgettable and distinct voice) as the original person who toured with me when I initially started at the gym. She was great, within five minutes I had received a call back from her exactly as she promised and informed me that the refund would be processed within a few days. Today I received confirmation that yes, she and Anytime (ABC) had refunded my credit card. I can't imagine why it took the business owner months to reply to my initial Yelp review, but I can truly say that I hope he sees the extraordinary way that one customer service representative can impact a client's views. The person who helped (and toured) me is STEPHANIE - please appreciate that gem that you have there. She made all the difference and because of her quality handling of my account, I am open to rejoining once I return to Glendale later this year.

So disappointing. This location is not safe for women. I…read morehave been going here for over 2 years. There are less and less women in the gym. It is obvious, I just kept giving the gym excuses. Men dominate the machines, and certainly don't make women feel comfortable to be there. Many times I have seen the poor conditions of the bathroom, and reported them. Mostly beard hair clippings, never cleaned up. All over the sinks. Today I was bullied off of a machine, and complained to the only (male) staff member. They said "there's nothing I can do" Good to know! I will never return to this location. Thankfully there are other locations near me. This location is deeply troubling. I would never recommend this location to another woman. Or anyone, really. Machines are broken for years, never to be repaired. It's so lame.

There's a new Zumba Instructor, his name is Jeremy. , he is like a fresh breath of air in the zumba…read moreclass, his music , moves are so refreshing, that u enjoy every minute of the class. La Fitness Glendale blooms under the management of Vanessa, very clean facility. And the addition of Pilates class makes its more interesting

Overall a decent gym, it's fairly maintained, and the staff is friendly…read more The waiting lines are of intermediate terribleness. Most of the time it's ok, however some machines they clearly need more of. For example, the row machine (they have only one of) and pec fly machine (they have two). These you can almost guarantee that there will be a line. Cables. Lines are manageable but there is a bigger issue. Half the time there are literally no attachments. At times there will be say two triceps ropes and a single bar between the 6 cables to share. So, not only not enough variety of attachments (which is also true), but at times literally not enough to even have any kind of attachment on all the cables. I don't know if people take them to the private training area (which is not accessible to normies) or whatever they do with it, but it's very common at this gym and a deal breaker issue, I'd say. Sauna - insanely nasty. Horrible. Feels very unsanitary. I used it twice and both times my freshly washed towel, that I used there to sit on, caught this horrible stink of probably hundreds of peoples' sweats soaked in the wood of the sauna benches. I would've probably caught hepatitis A through Z had I not used the towel (half-joking). Still on the subject of sauna - not necessarily exclusive to this gym, but most people don't know sauna etiquette. They go in, wearing their sweaty shoes and clothes and do freaking sit ups and other crap in there, resulting in all of us sitting in heat and breathing in their stinky body and unwashed sweaty clothes evaporates. To those people, learn some manners and look up sauna etiquette before using it next time, that is nasty and you are just being an a**hole, with all due respect. That is not good for you or anyone around you. To the gym management - maybe print out sauna etiquettes and post them in a few places where sauna users can see? Have rules of use, just like you do for everything else? Overall, not ideal, but compared to some other gyms within walking distance it is at least usable.

I met Henry about 2 years ago when he joined as one of the athletic coach's at Burbank High school…read more From the first day he's always been full of great and positive energy training our players and offered to train me as well. I've been training with Henry for 2 years now working on speed, agility strength and have learned and seen massive improvements. As a soccer player I never really went to the gym and thought it was a waste of time but Henry has taught me the importance of off the field work, how to fuel my body, and most importantly take care of my body. He's positive energy and motivation has kept me pushing and wanting to train more with him. He always pushes me to reach my maximum potential and he truly is the best trainers out there.

After years of being terrified to enter a gym because 1) I felt unsure about how to structure a…read moreworkout, 2) I was overweight and felt insecure about my body, and 3) I HATED working out, I have finally found a gym and a trainer that make me look forward to exercising. I have been working with Henry for about a month now, and I already feel like this will be the place that I'll be coming for the rest of my life. As a trainer, Henry is kind, patient, and encouraging, but he will also push you because he knows you're capable of it. He is also a truly gifted teacher, and he's been helping me learn about proper form and how to structure my workouts so that I can avoid injury. I also really appreciate that Henry tailors his work with you based upon your own goals. Learning how to work out properly was really important to me, and he's gone out of his way to help me understand how to exercise in a way that never makes me feel silly or weird for not already knowing this stuff. I genuinely look forward to my workouts with Henry -- a sentence I never thought that I would say! If you're someone like me who has struggled with finding a comfortable gym environment, I cannot recommend Henry or the other amazing trainers at this gym enough. I feel so grateful to have found this place!!

Six months later, things have gotten better…read more The staff are still amazing, which is a constant. All the treadmills have been replaced and it feels like there's plenty for everyone. I popped in last week and I didn't spot any broken machines - good sign. I'm not saying everything's perfect but it's improved. All the major renovations are done and the atmosphere feels like it's back to normal.

The EoS acquisition of Gold's gym locations proves, on the daily, how quickly a mega corporation…read morecan run a successful gym into the ground. The maintenance of their facilities has gone downhill at WARP speed. By cutting corners on maintenance staffing and shifts and leaving their broken equipment is states of disrepair for weeks on end, they are showing the clientele the complete disregard they have for their gym experience and satisfaction. The absolute IRONY of their corporate poster at the entrance bragging about the money spent on upgrades (basically repainting the locations with their new color palette) while the state of the gym is being neglected and run into the ground is not lost on me. Please see the photos below of just some of the issues/failures I witnessed yesterday. If I had done a complete walk through, there would be a lot more. Management needs to address this immediately and if "their hands are tied"then I'll take it to corporate. This is a disgrace to the reputation that Gold's built and EoS should be ashamed of their low standard of care for their customer's gym experience.

Wow, in all of the 24 hours, this is certainly one of the nicer ones…read more This one is quite clean, the equipment is new and all functional. The locker rooms were comfortable and had hair dryers along with fans to dry the floors. This place is great in the grand scheme of 24 hours and we got a great workout in!

I have never been so disappointed with a gym…read more My son and I have a shared membership, and today I came without him. Instead of trying to help or offering any solution, the staff simply refused to let me in. They wouldn't even allow me to work out for 30 minutes as a one-time courtesy, despite being a paying member. On top of that, the gym is consistently overcrowded, not very clean, and the customer service is terrible. The staff are unfriendly, unhelpful, and seem to care more about enforcing rules than treating members with respect. There are plenty of gyms that value their customers and know how to handle situations with professionalism and common sense. Unfortunately, this is not one of them. I definitely would not recommend this location.

Staff is super nice! but will say gym is a bit small compared to other equinox. Would also suggest…read morecleaning more. but otherwise it is better than 24 for sure.

I genuinely like this gym. The staff is great, the atmosphere is good, and I enjoy working out…read morehere. That's exactly why it's so frustrating to see a gym marketed as a premium facility have this many ongoing maintenance and management issues. The steam room has been out of service what feels like every other week. It appears to finally be fixed now, but given the history, we'll see how long that lasts. Several lockers have damaged or detached hinges that can literally snag, cut, or leave grease on your clothes when you hang things inside. Gym equipment breaks and can stay broken for weeks, sometimes close to a month. Whenever these issues are brought to management, the response is almost always some version of, "We're aware of it, we're waiting on corporate." At some point, that stops being an explanation. The back extension machine was also moved into the middle of the gym, where it now seems to get no use. When members complained, we were told its previous location was a fire hazard. That explanation is difficult to take seriously. The room has three exits, and the machine was not obstructing an exit path. I'm familiar enough with fire-code requirements to know that simply calling something a "fire hazard" doesn't make the explanation convincing. Parking deserves its own paragraph. The system constantly has problems. Gates malfunction, sections occasionally close, and the payment machines sometimes refuse to read credit cards. Getting stuck trying to leave a parking structure after a workout because the equipment doesn't work is ridiculous. But the biggest issue is the air conditioning. For a significant part of the summer, the AC was barely functioning. I'm writing this review while sitting inside the gym right now. There are probably around 30 people here, and the temperature easily feels above 80°F with almost no airflow. That is not an exaggeration. In a facility where people are exercising intensely, proper ventilation and temperature control should be one of the most basic operational requirements. None of these complaints are about the staff. I actually like the employees here, and that's part of the reason I continue coming. The problem appears to be maintenance, facility management, and/or corporate support. A premium gym should not routinely have broken machines, damaged lockers, unreliable parking equipment, steam-room failures, and most importantly inadequate air conditioning. Members are paying premium prices. The facility should be maintained to a premium standard. Management already seems to be "aware" of most of these problems. What we need at this point isn't another acknowledgment. We need them fixed.

I like this gym, I like the free parking, I found it to be clean and the equipment well maintained…read more The one drawback is that is small, crowded and I am constantly waiting on equipment. I can't get through a work out easily. Maybe an attendance tracker on their app would help.

Super Dirty. They charge an annual cleaning fee and the…read morerestrooms, fans, and windows are dirty. They need Karina's Cleaning Team ASAP. I also saw hair in the shower and toilet paper on the floor. This would be my only complaint.

I'm calling out Sam with the long hair and mask who kept on looking at my screen as I filled out…read moretheir tablet which was apparently required in order to do a 5-minute tour of their facility. I don't need some kid telling me how to use a tablet, and I told him that. And yet he proceeded to keep on doing it. Told him he was rude and I left. No apologies were offered (no one apologizes for their mistakes anymore, so it's shocking but not surprising). Kid needs to learn some respect and realize that I was using tech waaaay before he was born. What a fool. *** Response to mgmt's generic copy-and-paste message: Why should I contact the general manager when it's clear from other reviews that he doesn't really care? And why should I do all the work when I'm the one has been wronged? If you really care about your reputation you should contact me via private message on the Yelp app.

I have been a member of this Planet Fitness location for over a year, and this was by far the worst…read morecustomer service experience I've had. Yesterday, I trained wearing the exact same outfit and sandals. I completed my entire workout, and not a single employee said anything to me about violating any policy. Today, I came in wearing the exact same outfit. After I had already entered the gym, the General Manager, Johny, approached me and told me to come with him. He informed me that I could not work out wearing sandals because of their policy. I calmly explained that no one had ever informed me of this rule before, especially considering I had trained the day before in the same outfit without any issue. I simply asked if they could make an exception this one time since the rule had never been communicated to me. At that point, another employee claimed she had already warned me previously. That statement was completely false. She has never spoken to me about sandals or any dress code. Instead of handling the situation professionally, Johny immediately escalated it. Rather than allowing me to change my shoes, explaining the policy respectfully, or simply asking me to leave for the day, he told me they wanted to cancel my membership, gave me two minutes to leave the gym, and threatened to call the police if I didn't. I was shocked by how aggressively this situation was handled. After being a loyal member for over a year, I expected respect and professionalism, not intimidation and false accusations. Policies should be enforced consistently. If sandals are not allowed, then that rule should be communicated clearly and applied equally to everyone--not ignored one day and turned into a threat of police involvement the next. This experience completely changed my opinion of this location. I hope Planet Fitness management reviews how members are treated, because no paying customer deserves to be treated this way.

Love this gym so much! Their classes are awesome, the facilities are great, and I love the…read morecommunity here. I wish I could go more often (traffic makes it tuff) but it's worth checking out if you are looking for a fun gym!

MK's Pump The Jam class was SO FUN!!! MK is an amazing instructor, I felt super comfy dancing to…read moretheir mixes and their choreography is not too hard to follow, I got just the workout I needed out of a Monday evening. Definetly will be back for more, highly recommend!!!

As someone with gym anxiety who isn't a "gym person," I was genuinely nervous walking into…read moreOrangeTheory, but this ended up being one of the best workout experiences I've had. The sign-up process was easy, and Josh immediately made me feel comfortable by clearly explaining how everything works. Coach Lee MADE the experience. She guided the class so well and gently corrected my form throughout without ever making me feel singled out or behind. The workout was intense but manageable. I could go at my own pace while still keeping up, burned around 600 calories, and definitely felt it the next day. What really stood out was the support. Lee helped me choose a membership that actually fit my needs without upselling, and both her and Josh were incredibly patient with all my questions. I walked in anxious and left feeling proud and excited to come back, which says everything.

5 stars for instructors Joe and DJ. They are consistently helpful, motivating, and attentive. They…read moreactively correct members' form, provide encouragement throughout class, and create an environment where you feel supported and challenged. 5 stars for the front desk staff and manager, Donna Mae and Maribel. They are always warm, welcoming, and genuinely make members feel valued from the moment they walk in. 3 stars for some (not all) of the other coaches. At times, they seem to engage more passively with the class and expect members to approach them with questions, rather than proactively checking in, offering form corrections, or coaching throughout the workout. 1 star for the app. It is persistently glitchy and seems to have recurring technical issues that make scheduling and managing classes more frustrating than it should be. -1 star for converting classes to a 1G format when attendance is low. While I understand it may be more convenient for the coach, it often means everyone is crowded into an already small workout space. As a member, the experience feels cramped and uncomfortable. I would much rather spread out across the room, even if there are fewer people in class. -1 star for the extras to make this a more organized studio- like the stickers on the weight racks. Dumbbells are always misplaced.