Six months later, things have gotten better. The staff are still amazing, which is a constant. All the treadmills have been replaced and it feels like there's plenty for everyone. I popped in last week and I didn't spot any broken machines - good sign. I'm not saying everything's perfect but it's improved. All the major renovations are done and the atmosphere feels like it's back to normal. read more

EōS Fitness - All out of order - Gyms Near Me - Glendale, California

The EoS acquisition of Gold's gym locations proves, on the daily, how quickly a mega corporation can run a successful gym into the ground. The maintenance of their facilities has gone downhill at WARP speed. By cutting corners on maintenance staffing and shifts and leaving their broken equipment is states of disrepair for weeks on end, they are showing the clientele the complete disregard they have for their gym experience and satisfaction. The absolute IRONY of their corporate poster at the entrance bragging about the money spent on upgrades (basically repainting the locations with their new color palette) while the state of the gym is being neglected and run into the ground is not lost on me. Please see the photos below of just some of the issues/failures I witnessed yesterday. If I had done a complete walk through, there would be a lot more. Management needs to address this immediately and if "their hands are tied"then I'll take it to corporate. This is a disgrace to the reputation that Gold's built and EoS should be ashamed of their low standard of care for their customer's gym experience. read more

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The stars are for Sarah Devilla - I went in with my goal in mind. I didn't need all the perks, I needed specific equipment. No need for nutrition, in body scanning, or training. Sarah LISTENED to my goals and understood. She gave me a tour and went through her process as that is her job. What she did not do is pressure or make the experience unpleasant. She is good at what she does! She made the experience every step of the way about me, not her and that is what people need when they join a gym. They need Managers and staff to listen. Sarah does! read more

I wanted to update my review, I stand by what I said regarding the awesome front desk check in staff, and the gym itself, I could give 4 stars due to the seemingly permanently broken steam room, but the sauna works, so there's that. I was contacted by upper management, and my issue was resolved, I am still working towards my 1-3 years free, besides staying in shape, getting leaner & stronger, that's my secondary ULTIMATE goal!. Thanks again for your assistance, 5 stars! read more

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Walked into this EōS Fitness expecting a workout and instead got a mini journey first: navigating the parking situation like it's a maze. Parking Pro tips: *Do NOT enter parking garage on Broadway. Instead, enter parking garage on Orange!!! Will save you time and headache. You're welcome!! *EoS is located on floor B4, park accordingly!!! Once inside, it's giving "former Gold's Gym that got a glow-up." Clean, spacious, and those treadmills by the window? Amazing views!!!!! Nothing like gasping for air while pretending you're in a fitness commercial with a great view. Now, the recovery section... or lack thereof. No cryo, no massage chairs, no shark tank, no fancy "treat yourself" gadgets, just hydro massage chairs that were apparently out of service that day. Tragic!! Like ordering dessert and being told the oven is broken. BUT the sauna? Big. Hot. Actually doing what a sauna is supposed to do instead of gently disappointing you. So points there. Whats with the spray stations being so far apart and there's like 3 of them total, spaced out as if they're rare Pokémon. You finally find one after a long journey, only for it to dispense what looks like diluted water.... just emotional support liquid, technically something, but mostly vibes. At that point your wipe's not even cleaner, it's just... slightly damp and confused!! Most of the machines were new, so points for that!! Shoutout to Dayonarra for being the real MVP, helpful, friendly, and pleasant. This EoS needs to step up their recovery perks and catch up to what en EoS Fitness is supposed to have!! read more

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I have been trying to get in contact with someone for about a month. I called the number and I was told that I had to email, but no one emails you back. I have sent at least three emails with my issue. They finally emailed me back today. I wanted to cancel my membership and you can't just cancel your membership without a 30 day notice I am told, but I have been reaching out for a month and they are not starting the clock until August 26 (which was the 3rd email). I also had a personal training contract with them. I was out of town for a bit, and when I returned, I noticed I was still being charged for personal training sessions I hadn't attended. I reached out to my trainer, and he said he was no longer with the company and told me where he was now. Below is what I sent to corporate, and I was told that I needed to contact my home gym. I contacted my home gym and spoke to a representative who wouldn't put a manager on the phone, kept putting me on hold, then came back to tell me what the manager said. We did three rounds of going back and forth, and then I was told to email the manager instead of speaking directly to him. Type of personal training inquiry Billing Question, Cancellation/Freeze Question, Refund Inquiry Please describe your question or concern: I had previously had my personal training frozen because I was out of town working. Upon arriving back, I was charged for my personal training in July and August, but I was not informed that my personal trainer was no longer with the company. I had to reach out to him myself and ask if he was still with the company because I had not seen him at the gym or heard from him. I just heard from Mike; he told me he is no longer with EOS Fitness and which gym he is now affiliated with. If I am paying money for training, I think it would've been not only great customer service on your end but also giving me what I actually paid for. I didn't even get an option to choose another trainer; I was just being charged for the training sessions. I am looking for a way to rectify this by either issuing a refund for the money I have been charged since July or setting me up with a new trainer and providing the training sessions I have already paid for. Thank you read more

EōS Fitness - Corporate response - Gyms Near Me - Glendale, California

Been coming here since it was Gold's. Machines are always broken now, 1/4th of the treadmills work, the sauna..fix the damn sauna.. it's been weeks now and it seems they don't really care.. what a shame. read more

Shoutout to Demid for going above and beyond! Last night I accidentally left my AirPods at EōS Fitness in the Glendale Galleria and only realized it after I got home--total panic mode. I called the gym today feeling like they were probably long gone, but Demid answered the phone and was super friendly right away. He checked around, called me back literally within 5 minutes to say he'd found them, and had them waiting at the front desk for me when I rushed back. I can't thank him enough for the quick response and for taking the time to track them down. In a big gym like this, it would've been easy to just say "sorry, nothing turned in," but Demid made sure I got my stuff back. Awesome service--makes me appreciate this location even more. If you're at the Glendale Galleria EōS, Demid is the guy to look for at the desk! Highly recommend this gym based on experiences like this read more

EōS Fitness - Gyms Near Me - Glendale, California

Love everything about this gym except AMBER'S eye rolls, and impatience this morning when I'm checking in and purchasing my energy drink. She was totally rude for no reason! I had security on my phone and it took an extra 5 seconds for FACE ID. No line behind me. The interaction was a mere 60 seconds but the negativity she put into the air shouldn't be put onto menders' morning routines! read more

The gym is fine. Equipment generally works. It's clean. Spacious enough and easy to access. The issue is the people. Women wear their dirty sneakers and put them on the benches inside the sauna. I wonder do they put their sneakers on their sofa at home? People can also hog equipment in the evening and be rude about it when you ask about waiting, especially couples. This goes for other locations too. People just generally need to be more respectful and hygienic. read more

Got my membership yesterday with the help of General Manager Dave, and I had such a great experience! He was amazing. He took the time to understand what I was looking for, made sure the gym met all my requirements, and helped me find the best membership option, price, and promotions. Really appreciated how welcoming and helpful he was! My first impression of the gym was also great. It's clean, spacious, and has lots of natural light, which I love compared to the dark, overly modern gym atmosphere. There's a great variety of equipment and plenty of private spaces where you can work out on your own. Overall, EōS offers great quality and facilities for a very reasonable price. I definitely recommend it, and especially recommend speaking with Dave if you're considering joining! P.S. Free parking is a BIG plus for me! read more

This gym went downhill after the transition from Golds to EoS. Machines and treadmills are always broken, parking is terrible, overcrowded. The membership prices got lower after the transition, but I didn't receive any notifications about the new rates. I was paying $44 per month for the same membership they offer for $24 per month. I had the option to downgrade but would have to pay the annual fee again, which I recently paid for on my current agreement. I'd have to pay to downgrade. I cancelled my membership. Wish they took care of the gym and members. read more

I used to visit this gym when it was Golds, both before and after COVID. I recently rejoined (now being EOS) and as a platinum gold member, my experience has been pretty positive so far. The glute lab and escape room stand out as key benefits. There are fewer members, which offers more focus, privacy, and a tranquil atmosphere. I am giving it a two mainly because of the broken treadmill machines and the fact that some equipment still dates back to when it was still Gold's Gym. They definitely need to replace some or half of those equipment. The EOS machine pictures shown on Yelp are not seen in the gym. Since mid November the scanner has been having trouble reading my barcode when I enter the glute lab and escape room at both Glendale and Northridge locations. This issue needs to be fixed urgently, as member services did not assist at all in resolving it. read more

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I have been to the 24 hours on Brand Ave. and L.A. Fitness in Glendale. I rediscovered this EoS Glendale Galleria Gym this month- it's great!! My first time here was during the Pandemic and like all the gyms then it had a low Vibe / Back today and 3 times earlier with and last without my partner Natalie- We are very impressed - not just seeing the new equipment but also the cleanliness of the gym / including the showers, sauna, steam, and grooming areas.- I am going to work on my body towards being strong enough to do a group workout at the soft floor impact wood gymnasium- The gym is populated with all different Angelenos and ages- everyone is very friendly but cool and respect your space - Before I forget I want to recognize A.J. / he is one of the Staff fitness experts. Thanks for the advice A.J. !! Natalie & Rick read more

First of all does not look like any other eos ... still looks like gold gym . Jesus Christ change your shower curtain all insects and nasty spots . Also it's been 3 weeks you telling me your multi million dollar business does not have BOB fixing the sauna machine . Horrible Also you telling you can't fix steam room since golds gym time . Poor slack of work and professionalism WHILE TAKING PEOPLE ANNUAL FEE TRYING TO SAY WE FEEDING IT BACK TO THE GYM . Please don't lie you aren't . Especially when you Mark Wahlberg as an investor which he HE LOST ALL HIS BURGERS JOINTS . I don't think you spend the money amount you mentioned for Glendale Eos . read more

Everything is always broken??? There is an awful smell coming up from the sinks. The drinking fountains taste awful and warm... sales team is really aggressive, may mislead you to try to upsell you on their tiers that keep changing. read more

This facility is unsanitary, the sauna constantly has a layer of caked sweat and smells like a morgue. Soap and paper towel dispensers are always empty, bathroom stalls are littered and covered in piss. In a rare occasion when you do see any type of cleaning, they aren't properly trained and will literally wipe down a machine while you're on it. Most machines are completely broken or need maintenance and have been this way for months. The only upgrades are closed rooms that require additional tiers of membership. The gym is packed with kids and you have to dodge influencer tripods like land mines. Don't bother asking staff for help, the counter is extremely rude and the rest are thumbing through their iPhone and will only perk up if you mention extending your membership. Sorry, this place is a dump. read more

I'm not a bad review person at all but this company needs some serious work. Golds gym had the best gyms in LA and within a couple months of EOS owning them it's gone severely downhill. CLEAN YOUR GYMS. It's not that hard. I shouldn't be stepping all over toilet paper while I'm trying to use the bathroom which also tells me you don't wipe down the toilets or facilities through the day at all. Trash cans are overflowing. Machines are breaking. This in my opinion is the only nice EOS in town but they refuse to clean! I asked to clean up the bathrooms twice and I was there almost 3 hours and they did not. Unacceptable. read more

Shame GOLDS closed .... Close to home ... plus. Unfortunately..starting to get heavy unnecessary traffic now. Culture has changed inside the gym ... for the worst. Also ... is that even SOAP in the "Soap" dispenser in the restrooms .. no scent and just Foam .... fins that odd .... can we fix that ASAP read more

Super annoying check in process and dirty bathrooms. Absolutely filthy. The equipment isn't much better.

Been going to this gym for 4 months now. The steam room has been shut down that whole time. Today I go in for a workout and try to go to the sauna after, out of service, fine I'll go with a hydromassage, and they're not working! I find that many of the machines break down and take forever to fix. I'm addition, the weekend hours are horrible. I switched cause I got a great black Friday deal, but I'm seriously considering switching back to my old gym. read more

I'm back to write another review. EOS only cares about sales ! Equipment is always broken and so are the water fountains. I can't believe that they can't fix anything here. How is this place still open !! read more

It is currently 5:30am and there is a long line outside the doors, no one is here to let us in, very unprofessional. We attempted to make phone calls trying to get a hold of someone but we have yet to receive any type of help. There is no direct person to contact. Ridiculous. Should've stayed Golds Gym. read more

HORRIBLE!! I can only give 1 star to be able to write the review, but since EOS took over it's been horrible and deserves 0 stars. The staff's service changed, and worst of all was today, when we all paying members showed up and NO ONE was there. I always go there around 5:05 am the line was all the way to the parking entrance as you can hopefully see in the picture. Many people left, I eventually did at 5:25 am. So many of us can only go at 5 am because of work, but now not even that was an option. I tried calling and no one answered either. There was no notice posted at the entrance, no email, or anything. This place has come to ruins. I wish Gold's hadn't sold out at all and that they'd buy it back. read more

EōS Fitness - Gyms Near Me - Glendale, California

EOS NoHo: shower maintenance for 5 days now. Drove double the distance to Glendale location instead.

I appreciate the note but what I would appreciate more is not having to wait 30 mins for a working treadmill. Even more appreciative if you shared an actual timeline. read more

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Dabe in front desk a big help getting my membership in order love the facilities and its amenities

Woow!!! this gym doesn't stop on surprising me, this is crazy they perform construction and remodeling while guests are present! Seriously?? This place needs an immediate change on management. It's not healthy, actually unacceptable be inhaling construction particles and paint fumes because they release VOC (volatile organic compounds), specially while people is working out since our lungs needs to restore our levels of oxygenation. Seriously this new EOS gym needs to make better business practices, they have zero clue how a gym-business needs to perform. I will be following a complaint with the city of Glendale. read more

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Great gym, but the service is disappointing. They offer upgraded amenities like the Booty Room, but they won't let you try them out before upgrading even if you politely ask. They also don't offer tours of the additional amenities, which would make it easier to decide if the upgrade is worth it even after you ask. read more

Went in as a potential customer but the unprofessional, negligent staff in the front changed my mind real fast. They didn't listen to what I was asking and were extremely negligent. Very bad customer service. I won't even try again. Golds was so much better. read more

let's start with the parking, the structure is awful. The people drive like maniacs through the parking aisles. Full speed like there aren't people walking through them or parking. The gym itself most of everything is broken. ESPECIALLY the treadmills, you might hurt yourself. The amount of times the treadmill has abruptly stopped on me mid run is concerning. They should check every single one before someone gets really hurt. read more

Bbl room is great. It's so gross when it gets super crowded here but the real reason for the two stars is that none of their water stations work and they have no intentions of fixing them, they are constantly out of cleaning supplies to wipe down equipment which is disgusting, they don't refill soaps/shampoo/conditioner in the bathrooms. I wonder if they even clean this place. read more

EOS Fitness has some of the worst gym management I've ever encountered. The level of neglect is staggering. Equipment is "cleaned" while members are actively using it, which shows complete incompetence and zero respect for paying customers. A significant number of treadmills have been out of service for months, with absolutely no sense of urgency, repair timeline, or communication. It's clear that management simply does not care. This gym is poorly run, badly maintained, and shockingly inattentive. Management is either clueless or indifferent--possibly both. Members pay full price for a facility that feels abandoned by the very people responsible for maintaining it. The ongoing disrepair, lack of accountability, and total absence of proactive leadership fall squarely on management's failure. This is not a temporary issue; it's a pattern of neglect. read more

WORST. GYM. EVER. So bad I struggled to freeze or cancel my membership and even PAY for apparent months that were not charged to my card but every time I try it says no payment due so I am officially DONE - and yet they keep harassing me for money. They couldn't respond to questions, concerns, and wanting to freeze (then cancel) my account but they can constantly hit me up for money - checks out with a major corporation with awful branding. I usually don't do these reviews but this place really set the tone for me to unleash the fury. Immediately after sign up and paying the annual fee they canceled my partner's membership with zero communication, no notice, nothing. I had it on autopay and the contract was signed so not sure what even happened. I wanted my money back for that fee because I paid for both of us and then all of a sudden her account is gone?!?!?!? I have tried to email the person who signed us up several times (won't say his name because he was nice at least) - no response ever - but he certainly responded when he was trying to sign us up for memberships. Great - they fixed/replaced their machines, but they cannot fix the vibe in there. And the worst customer service I have ever encountered - there was one nice guy with curly hair who is always there at the front desk - that is it. Gold's would be ashamed at what they turned this place into - also, change you automated messages - still says Gold's Gym AND the callback number is incorrect/disconnected. Constant spam and constant BS. There is a reason they have ads for such cheap memberships (which are a lie by the way - it's bait and switch!)... DO NOT GO TO THIS GYM. read more

If it's possible to leave a 0 star, I would. This is a follow up to an earlier review where I discussed how my finance was harassed by a male patron. She and I both clashed management do something about it, anything. She spoke to Ignacio in person. I tried calling Ignacio several times, and he never returned a single call. I wrote Ignacio two emails asking for some kind of response or action - nothing. It is clear this gym not only tolerates this type of harassing behavior but condones this behavior through inaction. The gym, itself, is disgusting. The equipment is crap and in disrepair. We went for sheet convenience, but no more. The gym is dangerous for women. Do not go!! read more

scheduled to open at 5 a.m., but no employees showed up. Waited 45 minutes with no communication or update before leaving. Very frustrating experience read more

Extremely frustrating experience at EōS Glendale this morning. The gym is supposed to open at 5:00am, and it's currently 5:28am with still no employees here to open the doors. There's a huge line of members waiting outside all the way into the parking lot. People pay for a membership expecting the gym to be open during posted hours, and this is a major inconvenience and a waste of everyone's time. I drive 30 mins from the SFV to gym before work in Glendale. Thank you, for wasting my time this morning! Completely unacceptable. read more

EōS Fitness - Gyms Near Me - Glendale, California

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Beware! If you are considering signing up DONT! Ever since the change from Golds to EoS, it has been nothing but a complete disaster. More than half the gym equipment has been broken and has continued to stay broken. They refuse to fix anything. The gym is so terribly maintained. I would not recommend at all. read more

I started coming to this gym when it first opened as Gold's Gym, and the difference now is honestly embarrassing. Ever since it switched over, the place has gone downhill fast. It doesn't matter what time you show up -- 5am, midday, or late at night -- it's packed beyond capacity. You spend more time waiting for equipment than actually working out. On top of that, half the machines are either broken, worn out, or barely functioning. It feels like maintenance just isn't a priority. For how many members they cram in here, the condition of the gym is unacceptable. This place is overcrowded, poorly maintained, and clearly not managed properly. read more

A dirty, ugly gym that makes you not want to work out. I don't recommend it to anyone. LA Fitness is cleaner and the people are interesting. It's dirty, the gym is always full, and there are a lot of strange people. I plan to end my membership and leave. The parking lot is always full, and it smells really bad. read more