People beware, they take vital signs and leave, and order old used equipment thru companies they…read moreuse in order to place liens on your property if not returned immediately. They never notified the company to pick up the equipment for10months. When they sent a nurses aid, she couldnt do the work, and when i told hospice this, the woman who sent the aid became very defensive, and retaliating. I was very upset with the lack of care and professionalism. In my fathers case, they ordered a bunch of old equipment that was not needed and then the company sends huge bills for thousands of dollars, and make threats to place liens on bank accounts and property....what a scam. Never in my whole life have i Experienced such a terrible organization that had ties with another company where they order used medical equipment without any concent or authorization on equipment that was old and not required, yet hospice ordered it and then we get hit with insane bills and threats of liens when there was clearly no reason to send this stuff in the first place by hospice. Then hospice left right afterwards and the equipment was never picked up for over 10 months and both organizations failed to or intentionally left this equipment in order to run up a huge bill without any notice of any issues regarding payments or understanding of what was going on up until now. The same used type of equipment can be found on ebay for anywhere between 10 to 100 bucks or less....what a scam.

Over the last few weeks I had the difficult challenge of taking care of a loved one in a home…read morehospice environment. My loved one's family selected Hospice Care of Westchester and Putnam as their home hospice provider with the guidance of Hudson Valley Hospital Center Words cannot express the level of care and concern exhibited by every individual connected with this organization. From the Nurses who visited daily, to the medical supply company that was used by the service, every single person treated not just the patient, but the entire family with such genuine human kindness that it astounded me. Every single employee I encountered was professional, efficient, and most of all, compassionate. If you ever have an occasion to utilize a home hospice provider, I can say with confidence that you will have the best possible experience with this service that a home hospice service can provide. On behalf of myself and my loved one's family, I'd like to thank everyone at Hospice Care of Westchester and Putnam for their care and compassion during a very difficult and trying time. You all made it easier to deal with a very challenging life event.

My dad was there a few years ago.He got the best care ever the nuns were the best with himread more

My wife, Mary spent the last five weeks of her Earthly life at this facility after dealing with…read moremetastatic breast cancer for seven years. The women who hadn't yet taken their final vows, the CNA's took care of my wife with love and respect. They WERE doing God's work. The housekeeping staff, the activity directors and all the volunteers as well. The nurses, not as well but reasonably professional. The administration - Not so much! When my wife expressed a concern she had for her safety I followed the procedure and went to the nurse on duty. NO was her answer. Nothing like this happens. I went to Sister Damien's admissions receptionist, Joann. I heard from her, "DO YOU KNOW WHO YOU'RE TALKING TO?!" Sister Damien told me brusquely everything is fine and my wife was drugged, dreaming or otherwise creating something out of nothing. Sister Stella, the main administrator, listened to what I had to say and did her best to put me off. Not one of these expressed and wish to speak with my wife and I felt that there was NO empathy shown and perhaps little respect. I only saw what appeared to be closing ranks and loyalty to the order (Cult?). The receptionist I can forgive because I know she's a recent convert to the Catholic faith and I have seen that this creates a certain over zealousness in the time after confirmation. The lack of respect and/or empathy by the sisters I find reprehensible though. Another issue was that the nurses would not allow my wife to leave the bed, instead telling her to defecate in place. and they could clean it afterward. They claimed this was a matter of the Foley catheter and that she was a fall risk. I had been my wife's caregiver for several months and was able to get her properly to the toilet. My feeling was that was contrary to the idea of death with dignity. Please understand that this is my opinion based upon my recollection of the events that took place more than three months ago, but I am quite sure I have accurately described the events.

Beth O'Connor, the Client Care Liaison at Alvita Care, is simply the best consultant you could ever…read morehave. She, as well as the entire staff at Alvita Care, are all super professional, very understanding, patient, caring, and extremely knowledgeable in all aspects of home care. Beth is super punctual, shows up on time (as promised), calls you back, texts you, and responds back immediately within seconds. In addition, she is very easy to communicate with, and is exceptionally responsible. She, as well as the entire Alvita Care staff, consistently go "above and beyond" for all their clients. In addition, Beth is extremely knowledgeable, super patient, extra kind, highly qualified, and very considerate; plus she carefully listens to every one of your concerns. She, as well as everyone at Alvita Care, are definitely top-notch and superb, and will take all your personal concerns into consideration, plus they will not stop helping you until you are completely satisfied. They are excellent, excellent, excellent! But you can't go wrong asking for Beth O'Connor as your Client Care Liaison. She is super knowledgeable, courteous, professional, patient, and always open to all your suggestions and ideas... while, at the same time, willing to share her own expertise, personal experience, and indispensable know-how. She is more than just great - she is superb, super fantastic and goes "above and beyond" for all her clients. We are extremely satisfied with the entire Alvita Care family, and will continue to use their services for all our home care needs. Do not go to anyone else. Beth, as well as the entire Alvita Care family, are simply the best! Most recently, Beth also assisted us in hiring two home care attendants that are both absolutely perfect in every regard.. and one of them is even bilingual, as we had requested. We just couldn't have done it without Beth. She has been indispensable, and has patiently helped us throughout this entire process. She is definitely the greatest asset that Alvita Care can ever have. Finally, we are very grateful and fortunate to have found both Beth O'Connor, and the entire Alvita Care family, and will not hesitate to refer them to our family, friends, co-workers, and you, the reader. With Beth O'Connor and Alvita Care you can never, ever go wrong!

I had an extremely traumatic experience with Alvita a few years ago and now that I've just received…read morea letter about patient information being compromised in a hacking, I'm compelled to warn others about trusting loved ones in the care of this organization. When my mom was returning home after a debilitating stroke, we decided to bite the bullet and go with Alvita - which was more expensive than others but long calls with their rep assured me my mom would be in amazing hands and I'd be able to rest easy and enjoy "being a daughter again." The *best* of the three aides they sent was notably cold upon meeting her, and one whom my mom told me would literally snap and curse loudly when lifting her in the hoyer and doing her duties, making her feel like a burden and making her feel on eggshells in her own home. After that, it became a full nightmare. On the morning of a doctor appointment, where the aide was asked to have mom ready to go for her wheelchair transport, the aide literally left in the middle of changing mom - without any reason, warning or notice. I thought she was taking out garbage but she genuinely just ghosted. As a result, mom missed an important appointment with her oncologist while laying there undressed and helpless. That wasn't even the worst. The final aide, who didn't last long due to her cat phobia (side note, when reaching out to Alvita, their solution: maybe just get rid of the cats), we learned had been putting dirty, soiled/food-filled pots and pans away in mom's cupboards. As a result, the aide who took over discovered maggots everywhere and we had to replace a ton of mom's cookware. (I would share a photo if it wasn't so gross.) The recklessness and negligence of this company and its hiring decisions is unreal. Thankfully my mom had me to advocate and look out for her through all of this, but it's terrifying to think about folks without a support system who are on their own in the hands of people like these and sharing their homes with them. I highly recommend directing your loved ones anywhere else. Or making sure you check in frequently on the welfare of anyone you already happen to have in Alvita's system.

I have been very impressed with everything about Always An Angel Homecare right from the start. The…read moreowner is lovely and came to my Mom's home to meet us. She spent a great deal of time getting to know my mother so she could select just the right caregiver for her. And that she did. My mother didn't want anyone coming to her house and wasn't thrilled with this whole idea, but has now been won over. Her caregiver is extremely reliable, kind, patient, and honest. I would highly recommend this agency to anyone in need of such services.

From the owner: Always An Angel Homecare is a family owned business offering local home care services to seniors in…read moreWestchester County, Putnam County and Dutchess County. If you are looking for a local home health care provider, Always An Angel Homecare is right for you. Our hand picked caregivers for seniors provide a compassionate personal home care service experience. Since 2012, Always An Angel Homecare has been committed to providing an exceptional homecare experience, delivering quality non-medical services with loving-kindness to seniors in the comfort of their homes helping them to lead enhanced, dignified and independent lives. We feel this is not just a business, it's a calling. We take a thoughtful and compassionate approach to all our best practices and decisions looking through the eyes of our hearts. With much thought and care, we hand select the most appropriate senior caregivers available factoring in your loved ones needs. We provide caregivers that drive, staffing as locally as po

Very disappointing experience. This place feels more focused on making money than actually caring…read morefor residents. The level of care is poor, and staff seem inattentive and indifferent. I would not recommend this facility to anyone.

Thank you to your amazing team who cared for my father in his final moments. Every person was…read moreincredibly professional and helpful in their support of significant medical and emotional needs. The Connecticut area is fortunate to have such a kind and caring team to call on when this time comes.

I waited a month after my mother's passing to write this review so I could have some distance and…read moreperspective from the events. I contracted with Alvita to care for my mother during the last two months of her life after she was injured in a fall. I paid for 24 hour home care seven days a week. Other than Fabienne, I found the caregivers sorely lacking in the most basic of qualities such as companionship and emotional support. Also, other than Fabienne, the one on one care for which they were hired (toileting, hygiene assistance, dressing, grooming, feeding, etc) was mostly delegated by them to the staff at the assisted living facility where my mother resided, which negated the whole point of hiring them in the first place. Chronic lateness was also the norm. Most arrived 10-20 minutes late for the start of the night shift The night shift crew was especially problematic. In addition to generally not performing the basic tasks for which they were hired ("it's not my job" was the common refrain, even though it literally was their job), they often did not even stay in the same room as my mother who was a fall risk. Some slept on the sofa in the living room during the night shift, some spent the night shift doing schoolwork in a separate room, and some spent hours of the night shift on their phone in the hallway outside of the apartment. The complaints became so numerous from the staff at the assisted living facility and from the hospice nurses that I eventually had to change agencies for the night shift. Three of the low points during the Alvita night shift require special mention. (1) There was the night that my mother sat in her own feces for the entirety of the night. When Hospice arrived in the morning, the waste was dry and hard and had been there all night, despite a 12 hour Alvita shift. (2) Many nights, my mother was put to bed at 7 PM for convenience sake without any social interaction or kindness on the part of the aide. (3) My mother suffered a skin tear on her arm the night after I complained about the aides sleeping on the job. I was told that she injured herself, but there are no witnesses other than the Alvita aide involved. On the opposite end of the spectrum is Fabienne. She was the primary Alvita daytime aide for my mother. Fabienne went above and beyond the call of duty. She exuded kindness and compassion. She took the utmost care of my mother and treated her with dignity and respect. When Fabienne was on the job, the staff at the assisted living facility and the hospice staff took a break because everyone knew that she had everything under control. This is the level of care advertised by Alvita and the level of care that I paid for, but only Fabienne met the mark. Not only did she meet expectations, but she blew everyone away with her level of care.

My grandfather received such amazing care from Alvita. From the very start, everyone from Alvita…read morewas so compassionate during this difficult time for my family. From the liaison to our home health aide, the care was outstanding. The communication between my family and Alvita was top notch and we knew everything happening every step of the way. The staff at Alvita is what truly makes this company so special. I highly recommend!

Our family just went through the pain of loosing one of our member…read more After three years of fight VNS stepped in and made all necessary arrangement and helped us to care at home in last days It's not journey for a weak... but your loved ones would definitely appreciate to be home at That moment . People complaining about nurses not helping to leave longer - but they are not providing treatment , all they do is helping with comfort in last days of life It was so brave for beautiful young lady with huge eyes to show up in the midnight and walk into the house she knows nothing about ... People should be more appreciative and lower their expectations

I filed a review 2 yrs ago and Rep. Jena M and I spoke and she said that she would contact my late…read moreMom's Hospice Capital Caring to request that they offer me therapy on their behalf. That never happened. My father's VNS Hospice Doctor Kropp failed to administer vancomycin to address my father's C-Diff and failed to manage his bed sore. I was told to administer 8 drops of Opium each bowel movement to control his diarrhea. I will revise the letter to the VNS hospice Doctor. The original is as follows: Charles Mihalakelis Hospice Care October to November 2008: Dear Dr. Elin Kropp, I am writing this letter to formally document a profound injustice that occurred under your care approximately eighteen years ago regarding my father, Charles Mihalakelis, a World War II veteran, while he was a patient with the New York VNS Hospice at his home in Astoria, NY. For nearly two decades, I have carried the historical record of what occurred, and I am writing today to ensure that the facts are placed permanently in your possession. In 2008, when my father appeared in remission from non-Hodgkin's lymphoma and was suffering from C. diff and a bed sore, you verbally instructed me to administer 8 drops of opium after every single bowel movement. You provided an ungraduated dropper with no dosage markings, giving instructions that led directly to severe over-medication. Relying entirely on your professional medical authority, I followed those orders, resulting in my father losing his ability to interact, spending his final days completely lethargic. The realization of the scope of this mismanagement occurred after his passing. When I confronted you regarding his morphine dosages, your recorded response to me was: "Well, you didn't do so bad with the Opium." With those words, you admitted that you were actively monitoring the fact that I was administering incorrect, excessive dosages, yet you chose to say nothing while he was alive. You observed the consequences of this over-sedation and allowed a family caregiver to unknowingly proceed with improper dosing parameters. You remained silent when clinical standards and professional ethics required you to speak up and correct the instructions. At the time, our family accepted an out-of-court settlement for separate abuses, unaware of the specific timeline regarding the opium monitoring and your monitoring of my incorrect dosages. When subsequent inquiries began years later, you stated that I should see a therapist, and remarked, "Too bad I found out." You may be retired, and the New York State Department of Health and Office of Professional Medical Conduct administrative files may be closed, but the clinical timeline and your documented statements remain unedited. I am sending this correspondence to ensure you know that these actions are remembered. True accountability has a way of finding its balance, and I leave the weight of what you did to your own conscience and to whatever natural, cosmic consequences follow in this life or beyond. Michael Mihalakelis Son of the Late Charles Mihalakelis (Deceased: November 6, 2008) September 19, 2026

This company has shady business practices. I encountered several issues. First I was promised a…read morecertificate health aide Although the young lady assigned to me was very nice she lacked in skill and knowledge. I requested someone for 3 nights who could help me after my surgery. Specifically, someone who could cook dinner. When I asked her to prepare dinner she informed me that she didn't cook. I instructed her on what to do and she followed my instructions on how to prepare dinner. She also wasn't familiar with my digital thermometer ( wasn't sure if it was placed under tongue or ear ) But the worst dealing was with finance department. I signed a contract and wrote a check for the agreed amount. Before my services even began the company cashed my check. After services ended they emailed me an invoice reflecting additional money owed. I requested to speak to someone in finance. Never received a call back. What I did receive was a debit on my checking account Yup, without my permission they paid themselves the additional charge that they claim I owe. This is illegal and fraudulent I do not recommend doing business with them.

Excellent staff, very caring. Everyone was extremely supportive and empathetic to my relative…read more Things were done in a timely manner, very efficient and professional.

A Caring Hand Services is excellent. The staff are incredibly kind, reliable, and truly dedicated…read moreto their clients. They go above and beyond to make sure every family feels supported and cared for. I highly recommend their services!

Scheduling staff is very attentive and calls are answered promptly. Staff takes the time to answer…read morequestions and address concernd.

I wouldn't recommend any aides to sign up with this agency . They are very unprofessional and the…read morecases they offer are very low paying with a lot of stipulations.

In one month with Medflyt taking care my mother .The aid was late 11 times and one time the aid…read moreleft to go home 6 hours early because issues at home leaving my mother alone in the house. I have over 9 pictures of aids sleeping instead of taking care of my mother. Horrible service 13 email in addition contacted via telephone several times trying to talk to the Director Omar but never got an email or a phone call from Mr.Omar no wonder this agency sucks if the director don't care what do you expect from the staff ?? This is the perfect place if you want your love one to die early. I had no choice to give 1star but they truly deserve minus 1 star. Horrible agency any other agency is better TRUST ME.