If your looking to have your rv repaired give Ian a call. He will come to your location and get…read moreyour repair handled in a timely manner. Unlike camping world or other dealers who promise you the world and don't deliver. We have had Ian work on multiple rv's over the years and it's always been a pleasure. Great guy and great local business!

Nor Cal deserves a 10 star review! The water pump on our RV failed on our trip to Napa. The…read morebottom of our RV looked like Niagara Falls! Because we had already set up camp, we searched for a mobile RV service. We were blessed to reach Ian and Nor Cal Mobile RV Services. Ian was superb and able to replace our water pump without an issue! The very next day, we got locked in our RV due to a design issue with our TriMark 507 door latch. Ian was able to tell us over the phone what to do to get ourselves out of the RV. Ian and Nor Cal Mobile RV Services saved us twice in two days! Nor Cal Mobile RV Services is the absolute best! Kudos and thank you Nor Cal!!!

I rented a uHaul trailer for a move with my truck, and Michael and Velma were so incredibly kind…read moreand helpful. I had never towed anything before, and they gave great advice on how to properly load my things and what to watch out for while driving. Picking it up and having them attach everything, take care of brake lights, etc was all super smooth. As a woman, it's also just so wonderful to walk into any type of auto shop and not be condescended to. Additionally, when I dropped off my trailer, I arrived RIGHT as the gates were closing for the day, on a Friday no less, and Michael still let me in with a gracious smile, and got everything detached before sending me on my way. Such knowledgeable, kind people! Definitely go to these folks!

Such an amazing company! Destiny and Velma were very accommodating, friendly, and helpful! Thank…read moreyou so much!

Daniel took on my RV repair which was water damage on the cabover (2009 Class C) and then once open…read morefound additional damage on the roof. Daniel and his crew have always been above in professionalism. Taking off shoes before entering house (when needed) and yes ma'am. Daniel inspected the damage which he took almost 3 hrs. He gave me a very thorough estimate. His estimate was very reasonable for Solano county. Maybe going to Stockton or Sacramento it may have been very little difference AND I have to drive it there. I wanted to give local business my business. He is an expert and knows his stuff.

Called heavenly rv as a seam was coming apart on the roof of our travel trailer. He stood us up 3…read moretimes then finally repaired the roof, his roof repair seam failed at the first rain, he replaced the roof seal at the A/C upon his recommendation and now it leaks also from condensation. We reached out to him as now it is winter and we need this fixed and he will not respond to us! Terrible business practices. Not so heavenly! God Bless.

The service department is terrible - we purchased our globetrotter from them - paid full price and…read morewere told we need to do service there to maintain our warranty. Three years of expensive, and poor service. The winter package for 1k is a 99 point service .however after pick up they missed several items including specific item requested to be repaired. It's not my first disappointing service. So frustrated -when you are ready to use after the winter and get out and find the. Heater vent requested to be repairs broken still, the fan doesn't work, stains on the floor from some guys big foot and the bathroom was dirty after they did the royal flush.. they forgot to wash the rig too. I could go on but all you need to know is don't expect much from the service department- I don't! Frustrated as hell... it's a 2.5 hour drive to the place from home so can't just "bring it back" and I'm on a trip learning after spending 4k ( new tires) these things... URG! I will not be back... seeking a new airstream service company after Three years of dissatisfaction.

I will start off by saying I posted a bad review after we purchased a trailer from this…read moreorganization. After numerous calls to the regional manager and the store manager we finally got some resolution to the problems we had. I reluctantly deleted that review and will now address the issues so far. The Good: It's a great showroom as you would expect. The sales person was informative about the product on hand. We left after a couple hours feeling pretty good. We discussed some follow up items with him with the understanding we would hear from him soon. And that's where it all falls apart... The Bad: Don't expect a call back from anyone, literally no one will call you back unless they think they're bagging a whale for a sale. Sales person (Brent) never once called back after this point unless we initiated some sort of contact. This should have been a sign considering most sales people in this position are vultures who relentlessly hound you. My guess is, these guys must be making so much in commissions they don't have a need to care about service, I'm not sure... With that out the way we decided to drink the kool aid and join the Airstream club. After signing all the paperwork and handing over the hefty down payment and discussing everything we wanted and need to pay extra for, Brent assured us everything would be taken care of and there would be no surprises. Boy were we wrong... The sales guy didn't bother to show up on delivery day, I find that odd. I've never had that happen before. The day we went to pick up the unit we are immediately hit with extra charges for items we wanted and talked about. Not that big of a deal, we just wanted to be prepared. Be up front and honest. The back door was damaged and needed to be repaired and all of the cargo nets on it were worn. We should have just left the unit there and went home, we knew better, but we were excited. Before we left the technician assured us that they would order a new door and replace the nets under warranty. We would also be getting a call the following week to set up an appointment to have to replaced. That sounded reasonable enough for us, so we left. Unfortunately as usual, we never received a call back, so we called them. Upon talking to them we were informed that we would then have to make multiple trips hours away back and forth from the dealership to deal with their repair issues. After numerous calls, texts, emails to discuss the problem with this I finally got ahold of the store manager, Kevin. When Kevin called, he proceeded to yell, talk down to me and act like a complete jerk. I had to put him in his place and tell him not to talk to me in a disrespectful tone and manner. After having a much better conversation a short time later, he agreed to come pick up the trailer and have it repaired in 7 to 10 days. I also explained to Kevin that we were leaving on a trip in 3 weeks. Time was imperative. Also didn't need to get done immediately, but he assured us that it would be taken care of. After 7 days we started making inquiries as to when it would be done. Again crickets. 10 days, more crickets. More calls, texts, emails. When I get ahold of the first person they explain they have no idea they even picked up my trailer or even started a repair. Also again promised a call back. Hours go by. Wife calls now. Long story short. They haven't even thought about repairing it yet!!! WTF Then the service person explained we were more than welcome to pick it back up on our dime. I'm so annoyed and angry... The story continues to another day... I will update accordingly Buyer beware!

Finally getting around to leaving a review. I had them diagnose my air conditioner a while back as…read moreit was not working correctly. I was told it cannot be repaired and James quoted me $2,400 for a new one. Charge was $280. There were greasy foot prints left on the carpeting inside the 5th wheel. I was suspicious as to the diagnose so I pulled the cover off the AC and found a disconnect wire in the control box. I plugged it in and AC worked fine. I asked 3x for a refund with no response. I will never go back.

Concord Coach 516 N Buchanan Cir…read morePacheco, CA 94553 Phone: 925-676-0888 (Service) 925-676-8054 (Parts) To Whom It May Concern, This was by far the worst service experience I have had in over 60 years. I scheduled an appointment to bring my RV in at 10:00 a.m. When I arrived, there was no one present. I returned at 10:20 a.m., and an employee had just arrived. He had no knowledge of my appointment or the purpose of my visit. I left a parts brochure for the individual responsible for ordering parts, along with my name and phone number, and was told I would receive a call. I never received any follow-up. Two days later, I returned to retrieve my brochure. At that time, nothing had been done and no one was able to provide any information or assistance. The facility itself is extremely unprofessional. The yard was full of mud, and the office and parts department were located in a dirty trailer. During a previous visit, employees tracked mud into my RV and made no effort to clean it. Overall, this location appears disorganized and poorly managed. There was no communication, no accountability, and no respect for my time or property. I hope management will take this complaint seriously and address these issues so future customers do not experience the same level of service. Sincerely, David Christie

I can't say enough right now about Dave…read more Woke up this morning to get the trailer ready for Memorial Day weekend. One of my slide cables broke off the slide. Texted Dave, sent pictures, got a call 15 minutes later saying he could be at my house at 4pm. Showed up, looked at it, said I can absolutely fix that and make it better than it was from the factory. Fixed it and we tested it out and the slide opens better than it did at the dealership. Crisis averted, no long wait at the dealership, still going camping tomorrow for the weekend!

Dave is very helpful and knowledgeable. He helped me with my…read moremotorhome and found several problems that are now fixed. I will call Dave for all of my RV needs. Thank you so much.

Complete and thoughtful responses to scoping my job. Drew is very nice and flexible. Shop has high…read morelevel of expertise.

Excellent team that does meticulous and beautiful work. They're worked on our converted 2011…read moreSportsmobile and each time have made it better. We've used them for repairs/ upgrades 3 times and every time they patiently listened as I tried to explain what (I thought) I needed done or checked out (because I am a troglodyte when it comes to mechanics, electricity, plumbing, etc.) They recently installed a new and improved inverter, make it fit in the existing space, then crafted a nifty switch plate that blends with the existing interior. And today I thought something new was wrong and stopped in and they ran a quick test, flipped a few switches and solved the issue -- all without once rolling their eyes at me. It is not easy diving into another shop's van conversion, but they always take their time to figure things out and recommend financially reasonable solutions. Visiting with Diesel (woof woof) is an added bonus. In a land where there are many, many people doing conversions and repairs, the team here really knows what they're doing and I trust them 100%.

This place is great! I will never use U-haul again. All of the reviews I read prior to using them…read morewere spot on. I needed a trailer rental and Sherwin made it easy and painless. Price was very reasonable and supporting a smaller family business is the only way to go. Very attentive and very accommodating. Highly recommend!

used him a few times with his 3 bike motorcycle trailer. he's a pleasure to work with. great…read morecommunication and service. not a bad price either. super understanding as well with pick up and drop off times for his products. 10/10 recommend every time you need a motorcycle or quad or small car trailer