Easy to get a truck depending on your needs. I initially reserve one online but unable to get it so…read moreI cancelled it: I decided to just go there walk in at convenient time. Staff are knowledgeable and patient. It is a busy business, Lewis was able to accommodate our needs, has a pleasant positive energetic attitude. Listen and read the terms to avoid unexpected charges. I don't have time to get gas and they charge $7/g. Easy to returm as well.

In the office, Mo made a complicated trailer return easy for us, with a helpful and cheerful…read moreattitude. In the drop off area, the attendant was fast, efficient, and quickly helped us change our payment method. We use this UHaul for all our rental needs. Thanks for the good service!

These guys always go the extra mile for me. They are very polite great sense of human and get you…read morein and out even when there's a bunch of people picking rental equipment up

Definitely a place I will do business with in the future. I rented a cherry picker to pull a motor…read morebut the guy who was supposed to help me lost his keys and couldn't make it to my house. So I brought it back an hour or so later and the fellow there didn't charge me even though he would have been justified. I only yelp when service is really good or really bad. Both guys I dealt with were very nice. I highly recommend this business. Alain V

The Vallejo branch is full of helpful, friendly people! Ryan the manager is so kind and a great…read morecommunicator!! Noah was available with info everytime I called. The trucks were clean and well maintained! THIS is how you run a business that people will go back to over and over again!

Highly recommend! Exemplary customer service and the agents…read morewere very personable. I had a very good experience. After hours Drop off was easy peasy.

Straightforward from start to finish…read more Bad logistics is the worst when moving. The Rental Place was fantastic, highly recommended. The reservation was a quick 3 minute conversation. If they have what you need and you've rented a U-Haul before.... In in out, move on to your next to-do. When I got there, the same deal, on time easy to pick up, and they asked the mandatory "do you want this", and I said no (no pushing or upcharging)... in n out, on to moving. I called during my move because I mistakenly saw a receipt from the previous renter (I thought my mileage in was waaaay off), and they quickly answered and eased my concerns. Drop off was easy and I called in the morning to confirm everything was copacetic.... Yes it was! Thanks for the pleasant experience! Value, good not great.

From the owner: Come to Carters Rental Place where we have U-Haul trucks and trailers available for rent. We offer…read morea 15 miles off on all trucks on your first visit(must show us our ad on yelp to get discount!) We have a variety of moving supplies and accessories available to help make your move easier, we offer 24/7 dispatch/truck returns for a faster and easier experience, great customer service, Lounge area with a sofa, TV, coffee, hot chocolate, a microwave, and hot/cold water. We are open 7 days a week !

They connected my trailer wrong and it came off while driving and broke my wires. I am glad it…read moredidn't cause an accident. I told them about it and they became defensive, never apologized, and told me they can't do anything about it. I went to the U-Haul on Solano and they fixed it right away. They are very professional over there. You couldn't pay me to go to the U-Haul on Benicia Rd again!

this location is a scam. He added 88 miles to my rental. I moved only 1.6 miles down the road and…read morehe charged my card 3 times. Absolutely ridiculous! Don't do business here

Rented a U-Haul cargo trailer here. Not sure what's up with all the horrible reviews, but it was a…read morefine experience. The trailer I reserved was available, the owner guy was very friendly, and it all worked out.

The guy that helped us with our trailer rental was amazing. Personable, great conversation and a…read morepleasure to work with. Transaction was a breeze, got all the information and we were on our way. Return was super easy using the app. Really appreciate the amazing service. Will definitely be back to this location next time we're in need of another rental.

CAMPING MADE EASY!…read more Right from the get-go... Easy to book the schedule is online. Rhonda contacts you right away. Reservations made with deposit... And the price was so right, we extended for a week! The place is easy to find, we hooked up, signed some papers & off we went. We rented the COZY CABIN and it lined up perfectly with our truck. Easy to tow. If u already know how to tow, it helps, but fairly easy to figure out. Best just driving forward! Rhonda put a lot of thought in what to have inside, she had cookware, dinnerware, utensils & all kinds of little things you might need. Extra lights, batteries & propane. You could seriously just show up with clothes & food and have pretty much everything. We used sleeping bags -unzipped & open, pillows & it was easier than any tent! We brought folding chairs & an extra cooler, making a campsite has never been simpler. The cabin was solar powered but had hookups for shore power ( we didn't even need it). Plenty of air with windows & a fan. Cabin lights were more than enough. The bed was comfortable. The kitchen area was efficient & had plenty of storage. The trailer was clean, in like new condition. We will be repeat clients for sure!!!

We rented a teardrop trailer. We're we treated with fantastic service; the owners really know and…read morecare about their little trailers. When we arrived, every detail about the trailers was explained with complete clarity. You need only bring your sleeping bags or bedding and you are set. They supplied a very easy to use camp stove with fuel, which was very handy. Pick up and drop off were both fast and easy. We were even offered delivery, for future rentals for a small charge. We would certainly return to rent here and would recommend it highly. Kylie is extremely helpful, knowledgeable, and friendly. We'll definitely be back.