I had an absolutely horrible experience with this limo company. I booked a limo to drive us from Canmore to Banff on the weekend for a bachelorette party. Everything seemed to be okay until I got an email - not even a call - from the company canceling on me that morning and completely stranding us. Since they decided that it wouldn't be cost effective they decided to completely ditch us during one of the busiest times of the year. We tried to even pay more for the limo to come up but we dropped the call because we were in Banff and when we tried to call back to get this sorted out they ignored my calls and my emails. I understand there are things that happen but stranding us on a bachelorette party the day of is not professional in any way. I spent half of the day trying to sort it out and missed half of what should have a been a great day. read more

Our limo was two hours late. The speaker in the limo did not work and so we did not have music. I sent three e-mails to discuss this with management and they did not reply. When I finally was able to contact them by phone, they hung up on me. They are completely unprofessional. read more

If you're looking for a great limo company, I highly recommend 'California Dream Limousine'. They were absolutely wonderful from customer focused individuals when I first called in, to arranging the specific details, to the drop off and everything in between. There limos were great on the way there we had a truck limo and the way back was a bus limo! Top notch! read more

This is a HORRIBLE company! They are unprofessional and poorly managed. The service we received on Saturday, August 23 was absolutely terrible. The driver, Richard, was half an hour late and as a result we had about a 20 minute ride. When it was time to pay I explained that because we received less than half the service that was ordered I expected a discount or else credit for future services. He refused in an extremely rude manner, and informed me that we had just got a $200 service from him. I disagreed, as I had been quoted $150 for one hour. After much arguing, Richard condescendingly stated that he would drop the price to $100, and that I am now blacklisted from California Dream Limousine (which is just fine with me). He refused to take payment via MasterCard, and stated that he was told this was supposed to be a strictly cash transaction. Fed up with his crap, I agreed to take out cash. He then followed me into Hudson's (our destination) and watched as I withdrew the money because he 'did not trust me to pay'. The entire experience was overall terrible, and Richard behaved as though I had done something wrong in expecting quality service on the agreed upon time frame. I would not use this company if they were the only one in Calgary! Side note - I emailed the lady I had initially booked through and was ignored. Not surprising. read more

We hired California Dream Limousine for our wedding. The lady we talked to on the phone was very friendly, but somehow there was a miscommunication with the confirmation of the location and they thought I was in Aidrie, not Calgary. No biggie, since we called them to confirm and straightened it out. Where it went wrong was they sent the WRONG LIMO! Instead of getting a nice white Lincoln for our wedding, they sent a stretch orange Hummer. Complete with starry interior ceiling, thumping music, and a nice scent of vomit. Not sure how you get from "white Lincoln" to "orange Hummer", but we had a rather deliberate conversation with them about how we wanted something (1) white and (2) classic, and they send that. Also, their driver had no clue what he was doing, didn't accept directions (I've lived here all my life, I know that you can get from Elbow Dr. to Crowchild!), and was kind of creepy. All in all, we got from point A to B, and they showed up on time, etc. but with wedding planning, you rely on a vendor to come through with details, and this wound up being one of the big fat mistakes of the day. Oh well. read more

Because of my poor customer service experience with this company, I booked my limo for my wedding with another company who had MUCH better service. This company is appallingly unprofessional. I contacted California Dream Limo to book a limo for my wedding, but I wanted to view the limos to ensure that I knew which one I wanted, as I was going with a limo bus. I phoned in and was told by Beverley that I would receive an email follow-up, which never occurred. I phoned back and was told to call on the weekend to set up a viewing of the limos. When I phoned that Saturday, I was told the limos were already gone and to call back on Sunday. When I did, I was told I would receive a call right back so I could view the limo that day. No-one called me back, so I called again to ensure I was not forgotten and was told by Beverley that the driver was going to text her momentarily and that she would call me right back. As a recurring theme, nobody ever got back to me as I waited to get to view the limo. When I called the following week to express my disappointment, all I received were excuses that they were busy and unprofessional put-downs of other companies. I was again told that someone from the office would get back to me to address my complaint and, no surprise by this point, I never received a call. I did then email my dissatisfaction to Beverly, just to be told that most people book without seeing the limo but the "odd person" may want to view the limo prior to... as if this justifies their run around. Also, their limo buses come with a pole that cannot be removed (not very wedding appropriate) and, in my opinion, putting bows on a pole does not make it any better. It was very disappointing that this company wasted my time and were so unprofessional in their follow-up. If you ever need a call back, don't expect to get one. There are other limo companies in the city that provide much better service and have lovely limos. read more

I recently had a TERRIBLE experience with this limo company. When I initially called to book, I was told that there was a crunch, but they would be able to 'squeeze' me in. I booked a 27 seater party bus for a group of girls on a stagette. I followed up several to confirm and was told that I would be receiving my pick up and drop as requested. The day of the booking, the driver called to inform me that he would be 15 minutes late, which to me, was acceptable. The night of the pick up, the driver showed up more than 20 minutes late, making it around 40 minutes passed the booking time. They did not apologize or offer to accomodate us in any way. Further to this, in place of the 27 seater, we were sent a 20 seater. That night was a terrible experience, which I hoped to have resolved by speaking with the owner the following day. I sent Beverly a detailed email, relaying my concerns and did not receive a response, but was billed to my credit card. I followed up with Beverly over the phone 4 days later and she claimed to have not seen my email, When I asked to be reimbursed for the lateness and size of vehicle, she launched into a rant about the mess that was made in the vehicle and how she had to clean it up. She did not agree to any reimbursement. I am shocked to see such terrible customer service, and surprised that she would consider cleaning the vehicle as a favour to me. That is the company's responsibility. I would not recommend anyone to use this service. read more

One word to describe California Dream Limousine - DISASTER. They cancelled less than 24hrs before a booked pick up because they realized they were 'overbooked'. The real reason is because I sent an email letting them know that I'm in a wheelchair and would require an extra 15mins at the pick up time to get my chair broken down and get me transferred. On New Years Eve they didn't want the hassle of dealing with the chair because it would take too much time and cancelled. Didn't offer any help to find something else and suggested I book a taxi. They left myself and 12 friends out in the cold to struggle for a ride on New Years Eve. Who does that?! I don't suggest booking with them if you want to get picked up and dropped off - heaven forbid you need to take any extra time to help another person out. read more

THE WORST EXPERIENCE OF MY LIFE! Called to confirm several times prior to the bachelorette that limo would be on time and confirming correct limo. Driver called half hour before and said the limo we ordered would not be back in time as it was at a wedding but would give us something else. This was a little annoying as we had booked this particular limo several months in advance. We got to where we were going and back so we were satisfied enough. UNTIL 9 months later they charged the credit card again for the same limo ride. We were told it was a glitch in their computer system and it was double charging everyone. Said they would call back and they never did. I called my credit card company and told them the story, they cancelled my card and reissued a new one and called the limo company telling them to reverse the second charge. 4 months later they still have not done anything except deny they have the money. Thank God for my credit company who refunded me the money and are now going after the limo company. If you have used this company double check your credit card statements as they will try and rip you off and then not return any of your calls. The absolute worst customer service I have ever experienced. They don't seem to understand their business or how it works at all. Will never use them again and would recommend no one else does either. read more