First off, I'm sad to say our experience with California Cabinets has been extremely horrible, frustrating and a waste of our time. Zero stars if that was a option!!! Late July we called in advance before going to the showroom and spoke to Robert Danko, General Manager. He said to come in and we could discuss our plans for our full kitchen remodel. We came in and gave Rob our measurements and discussed exactly what we wanted in style and color of cabinets, also providing our design plan. He said he'd get a quote together and set up a time to come to our home. He promised a quote the following week, along with a phone call to set up a time to come to our home. Never received a follow up call from Rob. He never came to our home.
We called again in August and he said he lost our measurements and had nothing for us. He promised this was not the standard for California Cabinet's customer service, so we gave another chance in hopes he was telling the truth and actually cared about our business. So over the phone I said I would email our measurements and gave him details (again) of exactly what we want done. He said he'd have it early next week. August 24th I sent our email to Rob.
Again, no phone call or email reply. No follow up or communication. I called Sept 13th in the afternoon. Store Associate Michael Graham answered the phone and said Robert wasn't in. I told him I've been waiting on a quote from Rob and after some conversation he put me on hold. Michael returned on the phone and said Rob said Michael can price it out for us. Obviously he was able to talk to Rob while I was on hold- why couldn't Rob call and speak to us directly??? Michael promised to have a quote for us the following day. He made an appointment with us, so we could come in to go over the quote in person on September 14th.
We went in September 14th, Saturday at 1pm. With two cars parked outside California Cabinets before we pulled up and all surrounding businesses closed, Micheal was there and he claimed he was the only one there and said Rob wasn't. We did not believe this. He claimed Rob was unable to be there for our appointment. If Rob is embarrassed to confront us he shouldn't be in a management position. The one person who should have been there was Rob.
When we arrived Michael had nothing for us. No print outs, no design plan, no quote on paper. When I questioned this he said their computers weren't working today (surprise, surprise) so he had nothing to show us but said our project could cost 14k or 17k depending on which brand we went with. It's as if he just was told to say these numbers to us. When we questioned him what the numbers was based on he was silent and dumbfounded, stumbling over his words. He was clueless when I asked what 17k was based on for our kitchen remodel. We asked: What style cabinets? What color? What size cabinets? Is that quote for 42" cabinets with stacked uppers like we asked for? He had no clue what our kitchen layout was or what plan we discussed with Rob. Michael said we need to tell them what we are wanting- we were going to lose our mind when he said this, as we already discussed this with Rob 2x before!!The more my husband and I spoke with Michael in person, the more we realized how unknowledgeable he was in the products and in kitchen design. At one point we asked how much installation would cost, and Michael said $300 dollars. $300???? Wow. We'll take it!! And if that was true and our estimate was truly 17k we probably would have taken it too. But everything was a complete joke! This is not how you do business. This was the most unprofessional place we've dealt with compared to other similar businesses around the valley. Highly unprofessional. I can't believe the owners would allow this to go on in their business. Our Saturday was wasted.
Michael said he'd have a quote for us by today September 17th. But I doubt it. We gave California Cabinets our plans and measurements 3x now. Obviously they don't want our business or money for whatever reason. With our neighborhood aging in the Anthem area, we have many friends and neighbors that are considering remodel. Our negative experience with California Cabinets will be shared. If anything happens after today, I will update this review accordingly.
Update: 9/21, never received a quote. read more