The process took less than ten minutes to vehicle registration renewal…read more The best time to come here is during Monday though Wednesday in the mornings or noon.

Maribel charged me $300.00 for my 2016 Kia - even though she was told several times I had already…read morepaid $23. non-op fee! The rude young man who spoke with me told me she was a third party, go talk to her. Small Claims Court for $300? Really Revolted on Reche Rd. Nanette Ward

Omg! Lorena (the owner) was spectacular in her customer service, friendliness, and efficiency. I…read moreneeded to have the title changed from my mother in Oregon to me in California. DMV, as we all know, even preCovid was difficult to navigate and secure an appointment. Because my registration was out-of-state, triple A and my insurance guy was unable to do it. The DMV listed this business as a partner and I am so happy! This place can do almost anything the DMV would take weeks to do. I will be using Lorena for everything from now on and have told all my friends about her. Her partner specializes in insurance so it's a one stop shop and they couldn't be nicer and customer service oriented. I had no idea these places existed! I would drive from San Jose to Lorena just to avoid waiting for weeks for a DMV appointment. This company ROCKS!

Lorena is amazing! She helped my son get his registration in order after a car dealership botched…read morehis address, so he didn't get the notification to register his car. And then when he paid online he realized his sticker was not going to come to him but go to the wrong address. He is not from the area so didn't know where to go, besides DMV . I found them on the DMV websites for locations near Camp Pendleton. She went above and beyond my expectations to help him! She knows how to get things done and has awesome communication skills.

Needed a smog, got there at 8:00 am pulled vehicle in about 25 min later I was done passed. The…read moreplace is very clean, lots of chairs to wait. Service was nice & friendly. I paid a good price for my smog. But I had a coupon. U must print out the coupon. He attaches it to the order.

We took our 2003 Honda Accord for a Smog. Armando was very helpful. Front desk assistant was very…read morefriendly. Great service. This will now be our Smog place to go. Thank you !

Marianne is terrific to work with. Knowledgeable, helpfprofessional and friendly…read more Very glad to have discovered her services.

What a refreshing experience from start to finish! Nobody looks forward to any DMV related…read moreactivities, but Maryanne took all the stress and hassle out of the equation. She was super friendly, efficient, and timely with her tasks. She followed up as promised and made the whole transaction a breeze! She earned a customer for life in me. Thank you, Maryanne!

I would give 0 stars if I could. This is why:…read more 1. After paying the rolling fee which was definitely over $70 for a live scan a little over a month ago I found out it was never processed. I called them to see what happened, but it turns out their number is a personal number? The person who answered was a man who said he was driving his kids to school and couldn't talk, but to check the DOJ website-- very unprofessional. 2. After following his advice by checking the DOJ website, it prompted me to check with the agency that requested the background check (Postal Annex). I called back and he simply said "you have to help yourself." and hung up. Both times he was very defensive as if I was accusing him of something-- very sketchy. EDIT: So the owner was quick to respond to this review, but can't help me or at least respond in a professional manner on the phone. Instead he chose to lie and gaslight me in his reply to my review. I called them four times trying to reconcile the issue-- attached are pictures to prove it (the longest call being 1 minute because he was quick to dismiss my concerns and to hang up on me). So I will not be called a liar by someone who likes playing victim and villain at the same time. I will be reporting this establishment to the Better Business Bureau and to the IRS for fraud and scam. Do not go here.

Best costumer service you'll ever have! The owners are so kind and friendly, and I had a lot of…read morepackages as well. If you want your day to get ten times better I recommend dropping off your package here.

As a regular who gave Tire Pros my business when they were still at Elite Smog & Auto, I'm…read moreextremely disappointed in the customer service I've received from them lately to say the least. My 2015 Chevy Malibu needed to have a check engine light diagnosed to pass smog, so of course I took it here being as I had been a regular customer for years. Myself, my mother, and my grandma all brought our cars here for years. Unfortunately this is where the great customer service ends. We were informed by Kelly that without an appointment, they would need 2-3 days to diagnose the vehicles problems. After hearing this, we made an appointment for the following week in the morning in hopes of not having to be without a car for 2-3 days and we were not offered a loaner. Fast forward to the day of the appointment; we drop the car off early morning. We call back later that same day for an update. Kelly again informs us that they will need the car for 2-3 days, even though we had an appointment. There was definitely a miscommunication somewhere because Kelly was certain she had let us know it would be 2-3 days even with an appointment, but if that were the case we wouldn't have waited to make an appointment for the following week, we would've just dropped it off immediately considering it was going to take days either way. We expressed this frustration to Kelly, which she insisted she communicated with us that it would be 2-3 days regardless. When we called back the next day to apologize for our frustration over the miscommunication, Travis, the owner answered. We know who Travis is. We have been taking our vehicles here as a family for YEARS before they were ever Tire Pros. He was extremely condescending and rude. "I don't know if you know who I am, but I'm the owner." He said. Yes, Travis, we know who you are. We have brought approximately 5 cars as a family to be serviced at YOUR SHOP over the years. My grandma has brought 2 of her own cars to be serviced at your shop, and you guys made a mistake when servicing her vehicle and caused her car to leak oil until the light came on and she had to bring it back to you guys to fix it and then you made her wait THREE HOURS to fix a mistake YOUR TECHS MADE. Anyways, Travis essentially tells us they did the oil change for the Malibu but that his smog technicians "don't know" what the check engine codes mean on our 2015 Malibu. I call BS. You all know what the codes mean. Kelly got her feelings hurt, and because she is Travis's sister, they took it personally and decided to refuse service on the vehicle and LIE TO US about "not knowing." They did not attempt to diagnose the codes and they also did not attempt to address the headlight bulb that I asked them to replace. He told me "Take it to Chevy." So they have had the car overnight and have only done an oil change. Claim they "don't know" what the engine codes mean, and refused to service the headlight. Essentially told us to take our business elsewhere. I'm not sure if Travis realized that we, as a family, have been bringing him business for at least 7-8 years with multiple vehicles. Never again. He doesn't even know who we are, are you kidding me? Ever since Dave left this place has gone downhill and quick. They still email me asking me to bring my car in for service. Guess what? I'll take it to Chevy instead so that Kelly doesn't get her feelings hurt and decide to stop working on my car because she and Travis cannot properly run a business. The cherry on top? We took the vehicle to another small business mechanic down the street and he was able to diagnose the engine codes within HOURS, giving us a price & a fix with no BS involved. Travis, if you read this, you really need to reevaluate your business. We have a Chevy Malibu, Kia Optima, Honda Accord, and Cadillac XT4 that we will never bring to your shop ever again even though we used to. You've lost 3 long term customers. If anyone else wants the name of the mechanic down the street, let me know. Prices are better, service is better, and turn around is much faster. What a shame about this place.

What a great customer experience. Everyone was so nice and professional. They were very good…read morecommunicators.