Courtney really knows her job and maintains communication with her customers. Great job Courtney and Caliber Collision.

Caliber Collision on Bagby was easy to work with, handled our repair quickly and did a beautiful job on my Subaru. Will return again if I ever need a paint or body repair! read more

I had no problems with this location of Caliber. In the past I've used caliber and I will continue to use them! Buddy helped me with my Mazda and did a great job. He was thorough and efficient. My car was gone for a little under a week, although I did not get updates throughout the process, I was able to call and check in on the process. Customer service was great and my car looks good as new! Enterprise at this location was also very helpful read more

outstanding results. I had front seats destroyed by water. this car is a 2012, leather seats. The inside looks like I just bought the car. My service advisor Courtney keeps me up to date. I highly recommend these folks read more

Wed. Aug. 14, 2024. Just returned from picking my vehicle up. So far...... the quality of the repair is 5 stars; however customer service and communication is a 1 or 2. We did have some texts but no phone or personal conversation. This is my second experience with Caliber. My first experience at the Loop 340 location was first class in every way. Not so much this time at the Bagby location. I never met the assigned Service Advisor, and that included the day I picked the vehicle up. Called for him 3 times but never reached him until the morning of the day I picked the vehicle up. He did not come out to look at the damage nor was he there to go over any repairs. The receptionist asked me If I wanted to examine the repair before paying the deductible but no one was with me for any questions. Just by coincidence we drove by the facility Sunday, August 11, 2024 on our way somewhere else and noticed the vehicle was washed/detailed, reassembled and appeared ready to go. We received a text on Monday the 12th and was told the vehicle was scheduled for reassembly and transfer to the re-calibration people. Not sure why it was washed if not reassembled yet and needed re-calibration. Not sure why a door ding repair would require re-calibration but maybe so. These concerns I have are based on the difference and customer service and communication I received at the Bagby location and maybe that isn't the norm. I realize this repair was just a door ding but it was a one thousand dollar door ding. read more

Ridiculous!!!!! Communication sounds good but this location (waco hwy 6) us told us three times it would be ready on a certain and when I went to location it "hadn't been test driven yet". I was told it was ready Wednesday. Thursday morning - drove there to pick up - not ready. "Friday morning for sure". Called at 8 am Friday -they open at 7:30. And was told it would be another 30 minutes. I think anyone would agree this is ridiculous. Caliber was recommended by our insurance company State Farm. Never again!! Just horrible! read more

Last week we took our car into Anderson Precision Collision for hail damage. Mark Anderson was very professional and our car looks great. We had always taken our wrecked vehicles to Paul Anderson with Wade Auto Body in the past and knew that Paul Anderson had opened a new shop on Bagby (Anderson Precision Collision) and can testify that we were pleased with the results. I highly recommend Anderson Precision Collision for all your car body repairs. Pam Wilson Waco, Tx read more

Was told 3 to 4 days on getting car fixed, currently on day 6 and still no car, maybe tomorrow. They do not know how to communicate with customers or call them back. Worse body shop I have ever dealt with! read more

Had a small ding . They worked with insurance company and myself to get my car looking new again!

My car was hit with a sheet of plywood that fell off the trailer driving in front of me down i35. Caliber Collision fixed my car good as new in less then 10 minutes and saved me from having to deal with the insurance company. Amazing service. While I hope I never need them for a bigger accident repair, definitely would recommend them. read more