Hit a mailbox and did scrape and dent 2 scrape was 4 feet long and 2 dents between 3 x and 4 inches…read moreon my 24 Toyota just picked up and can't even tell where damage was repaired perfectly highly recommended

From start to end I was beyond happy and grateful for all the folks at Quality! The work was…read morecompleted quickly, thoroughly, and when I went to pick up my SUV they had also washed it and cleaned my interior. Who does that anymore? Well Quality Collision did it for me!! I highly recommend them to anyone needing bodywork!! A++++

Jessica, Your response wasn't helpful…read more The conversation with Joe wasn't helpful either. Communication was not an issue stated in my original review. Stopping work on my vehicle because I wrote a bad review is petty. Joe claimed that he didn't know what I wanted to do. Hogwash. He was given clear instructions. CYA time is what we called it in the military. All this because you didn't tell me accurately that you didn't have my parts. Thank you Will. Pretty sure you just didn't want me to take the car elsewhere...? Wish I had though.

Speedy service and great communication. The service administrator at the front desk was kind,…read morewarming, and always polite when dealing with my son and his first service repair. The team communicated well with me as the policy holder since I did not live in the area, we highly recommend Will and his team for service at the Winterville, NC location

I have used Carolina Collisions twice now. I can't say enough good things about Bubba and Kevin…read more The work they do is impeccable, but it goes much deeper than that. Bubba and Kevin are two of the nicest people I have ever met in my life. The first time I used them they gave me a ride back to my house and when my car was ready they came and picked me up...You can't get any better than that. I just used them again when a mailbox jumped out in front of my car. There was no question where I was going to take my car to replace the side mirror. I took it in yesterday, they ordered a new mirror, and the next day my car was ready. Now get this.. I pulled out my credit card to pay only to discover they do not take credit cards. Bubba told me not to worry about it, take my car and pay them next week. How many times do you get service like that. I actually went to my bank, got cash and went back to pay them. They are the BEST of the BEST .......... William Patrick Parker..

Awesome Body Shop! Fixed my truck and delivered the finished truck to me!…read moreThe paintwork was the best I've ever seen! Very friendly service. Truck was fixed very fast! I would recommend them!

The first place I call if anything detrimental happens to my vehicle. They are my go-to place…read more Nowhere else matches the reputation of Caliber and their customer service is bar none. Whenever I call, I am always answered by a welcoming and helpful voice. The team is super knowledgeable, flexible, and helpful. Shoutout to Terry who kept me up to date with the status of my vehicle when it was in the shop a little while back. He also drove me to my job when I had to bring it back in for a follow up. I cannot say enough about Caliber! Y'all are amazing.....truly restored me back to the rhythm of my life......keeping your company word. Thank you thank you thank you!!

American Auto Body is outstanding. A family business. They treat customers as if they were their…read moreown family. Committed to quality work!

Don't be fooled by Initial estimates they have no connection to the final cost. Neither does the…read moreestimated time of completion have connection to when Job will actually be completed or even began. I believe these bogus initial estimates are deliberate to draw customers into a situation where they are heavily invested by time and logistics therefore stuck, basically bait and switch. I strongly recommend you look at other shops, higher estimates but generally honest. My job did evolve body work, simple paint jobs may be handled better I don't know.

Update: I called the number listed in the reply to my original post. To my surprised, Pete, the…read moreowner answered the phone and was unaware of the response written and stated that it must have been from the corporate office. If this is indeed true, then why list his number to contact for a resolution? So now I'm under the assumption that the replies after a bad review is only for show and not genuine, which to me make it even worse. I rather no reply at all. Ok, let me first say that I try not to write bad reviews but in this case I have no choice. I should have obeyed the alarm in my head when I asked John why my price was more than the $899-$1399 quote I received online and he said that was for paint only but that was not what my quote stated, mind you there was no damage to my vehicle, I only wanted to change the color. I still decided to go ahead with the paint job and was supposed to pick up my vehicle in a week but that didn't happen because they kept it until the following week. So finally, I go to pick up my vehicle, and it was covered from top to bottom with paint dust, which I point out to Pete but he acted as if it wasn't a big deal. Then I notice some dried paint drippings on the vehicle and a hole in the paint and pointed that out as well to John and he stated that sometimes dirt and debris get into the paint and I can bring it back at a later date and they will fix it. I also asked him why my logo was not placed back on my vehicle and he stated that they couldn't put that one back on but I can purchase another one from Amazon and bring it back and they will TRY to put it on. Now I'm thinking why should I purchase a replacement for something that they took off? OK, fast forward I get home and wash my windows and chrome detail but not the vehicle itself because they told me not to, so instead I used a soft microfiber cloth to remove the dust residue from that and to my surprise there was paint specks and overspray all over my chrome detail, mirrors and windows. There was more debris specks caught in with the paint all around my vehicle that had dried with the paint so there was no smooth finish. What I thought was dust residue on my driver's side weather mat was paint as well. Feeling disgusted, I called and asked to speak to the owner, Pete, and he told me that they never claimed to be perfect, but I can bring it back at any time and they will see what they could do to remedy the problems. The issue with that is that they already knew that I am over an hour away and my vehicle is needed for my day-to-day work and I can't afford to miss more days without it. So, with no immediate solution in site, I think that I will just take the issue to my local news channel because if nothing else arises out of this at least more future customers will become aware.

Did an awesome job repairing my car. Looks like new! The repair was done timely and at a…read morereasonable price.

Wow, what a great experience, came in on a Monday needing the front bumper on my Nissan replaced…read more Was quoted a fantastic price and then told the bumper would be in and painted, ready to put on the car in a week. All I had to do was put a down payment. Got a call the very next day telling me that my bumper was already in and that I could bring my car in that Thursday at 8 am. Brought it in and was done before lunch. Please note that deposits and payments are made in CASH!! But there is a bank less than half a mile away. Very happy with the service, communication, and turn-around time. Would definitely go back again if I needed anything else done and would recommend this shop to anyone in the area.

Will from the Greenville North Carolina location is a liar. I contacted Will to find out when my…read morecar was going to be ready and he told me Thursday march 30. He said he would call me and let me know when I can pick it up. Will had been in contact with my estranged wife all week long. He released the car to her on Wednesday. A guy there named Joe told me that someone called representing myself and said she cou car up pick the car up. I didn't give anyone permission. I clearly told him Thursday I would be out of surgery and I will be there to pick the car up and i've been paying the insurance and car payment on this car while my strange wife has neglected financial responsibility. I do not recommend Gerber collision to anyone.

Terrible customer service!!! Don't ever use them. We used…read morethis place because that is the what our insurance recommended. We were told to drop off the car on a Wednesday and it would be ready on a Saturday, but Saturday came and they told us Monday because they were waiting on a part... then Monday came, they said Wednesday blaming on waiting on something else. Then Wednesday came, and they said it would be Friday... it kept going, and our car got done the following Friday, 13 days after the original day promised. When they finally called us that the car was ready and we headed over there to pick up the car, they said that they had just realized that they forgot to do the alignment and had just sent out car over to Honda to have the alignment done! They didn't even bother calling us to tell us before we got there. The place never communicated well with us either. Often did not answer the phone or return our calls. Several times we had to call our insurance company and they would try to contact them for us to get an update.