I was hit by a truck on the drivers side damaging my rear door and quarter panel and the rear wheel on the passenger side. I decided to go through their insurance since they were fully at fault. Having had a good experience with Caliber from an accident I was involved in many years ago, I chose them as the repair place for my vehicle. Having conveyed my worry to the insurance company that prices would not match up between the insurance adjuster and the body shop, I was told by the insurance company that the adjuster would work with the shop for a consensus on the estimates. I felt relieved to know that things would be taken care of between them.
The adjuster and I walked around my car to assess the damage. I pointed out the doors and quarter panel, the mold accumulating on the drivers side, and the passenger real wheel damage. My car was towed to the shop for work and I was busy trying to secure transportation for myself. I assumed that the information would be conveyed from the insurance adjuster to the body shop. I was wrong. I learned later through Michelle that none of this information was conveyed to her and that It was my responsibility to tell them all these things.
I received a high level estimate of repairs via text message from the shop. I called Caliber to ask if I could get more details about the repairs being done. Instead of sending me a detailed list, the project manager went over the repairs orally instead. I noticed immediately that there was no mention of the mold, so I said to her that it had been raining for several days and that my car had been sitting for almost 3 weeks before it got there. Mold was visible all over the driver's side. She said to me that no one told her about this. She later told me that since the seal around the door had not been broken there's no way that mold was due to the wreck. The door had a whole piece ripped off in the center and there were bent parts such that I couldn't open the door, but this lady is saying that there's no way. She told me that the insurance company denied that part of my claim. This was because of her ridiculous assessment.
At this point I'm just hoping that the mold hasn't gotten too bad when I get my car back and I can just get it cleaned well. I received a call from Caliber a couple weeks later to let me know that my battery will not hold a charge and that it needed to be replaced, was I willing to pay for a new one. I don't think that a car should be sitting for a month and a half like that and the battery expected to be fine, but what do I know. So, I have mold in my car and a battery to replace.
The day finally arrives when I get a call from Caliber letting me know my car is ready for pick up. I was told I could leave the rental with them, but I chose not to because I really don't want to have a surprise charge since Enterprise had my card on file and I wouldn't take the chance on a timely return by them. I go to pick up my car and hurried to get back to work. I get to my job and noticed that the wheel that was damaged had not been replaced. I called caliber that day to let them know that I just noticed it. Caliber called me and scolded me for not telling them that the damaged wheel was the one to be replaced. Though the wheel they replaced was actually new (and not damaged at all, and the damaged wheel still had paint from the curb all around the edges they had no way of knowing that the passenger wheel was the one to replace. I couldn't believe that I was being yelled at. I explained that the insurance adjuster and I did a thorough walk around, pictures were taken and asked it whether they received the information from them. They me it was my job to do that. I insisted that had I seen a detailed list of work I may have caught it. The project manager responded that the estimates they sent had details-I can assure you that it is not a detailed list. I didn't get that until I picked up my car. She then asked that I not take the survey until things were resolved.
To add insult, my car had dust all over the inside from the work done, the emblem on my steering wheel had metal paint chips flaked off onto the steering wheel, and whoever worked on my car left trash from lollypops they were eating in my center console. And of course, the mold that mysteriously arrived after my car door was ripped off. I wrote to the community manager and never received a response. They just never responded at all and I guess I'm supposed to just go away and accept that they removed a perfectly good wheel on my car and left me with a damaged one. I have never seen such poor communication and disappointing service from a collision center. I hope they enjoy the $250 they made off my wheel. They have lost my business permanently and I will make sure that I warn anyone I can so they don't go through the same ridiculous thing that I did. read more
