They did a great job fixing my car! Looks like nothing ever happened to it. Additionally, they kept…read moreme posted on progress via text and delivered on time!

My service rep Julie took good care of my car and she has excellent customer service. A couple of…read moredays before I dropped my car off I had to go to the shop because a piece under my car was dragging. It was a part that would be replaced. She did a temporary fix to hold until it was to be fixed. It took a couple days longer than expected to get my car back but it was communicated.

I have nothing but the highest praise for this body shop! They are fair, communicate well, and…read morecompleted the work ahead of schedule. I needed work beyond what my Insurance covered and the price was fair.

After a deer decided to attack Big Body Blue, my Dodge Durango, I had to have her radiator, ac…read moreconductor, grill, license plate holder, hood, headlight, and fog light on the front of her repaired. It took 2 weeks, but she's now home. Thank you, Billie and Angie, for all you did to bring her home to us.

Horrific Customer service from the start and lack of communication throughout thereafter. From…read moreattitude to telling me "you must have somehow slipped through the crack". I would not recommend this business. Upon arrival to get my car (5 days late) I was never debriefed. Same asshat at front desk gave me key and didn't explain anything. I decided to do a walk around the vehicle seeing as none else thought it was important enough and as I was leaving my auto body POC walked out to ask what I thought. Really? Owner didn't care about my concerns so I don't care about their business. Will work with my insurance company on how bad my experience was. Would rate a 0 if I could.

Because I was paying myself, several local body shops had nothing to offer (refused the work)…read more Complete Auto Body: * offered an appointment for estimate next morning * prepared an estimate in 25 minutes * scheduled the parts in that same week. * suggested repairs would take a week (actually took an extra day because of a holiday). * completed the work for the estimated price * polished the car and tires. work looks good. Payment (self pay) was cumbersome. I'm satisfied!!

Excellent customer service that kept me up-to-date every step that they worked on my vehicleread more

Great work everyone friendly and professional highly recommend vehicle was clean and finish on a…read moretimely fashion thanks

Submit a request for an estimate - Ricky replied quickly and was there the next day. He repaired a…read morepretty big scratch and a slight dent, and a spot on the wing as well. He was on time, communicative, and the price was fair for the work completed. Thanks again!

The work is done now but I can't in good conscience give this a good review given what it took to…read moreget here. Ricky promised to fix my Tesla Model 3 door to 90% for $1,400. Work done was less than 50% of what was promised. After getting paid he said the door can't be fixed and needs full replacement -- conveniently requiring another $1,250. Paid a $600 deposit toward that. Three months of chasing followed -- wrong door ordered (Model Y instead of Model 3), repeated broken promises, and having to call 5 to 6 times every single week just for him to pick up once. Every answer was a new excuse and a new date. When he finally showed up he asked for an additional $450 for sanding that was never part of the original agreement. The total came to $3,100 -- significantly more than what was ever discussed upfront. The job is done but the price in money, time, and stress was far beyond what anyone should have to go through. There are other reviewers here with similar experiences. Go in with your eyes open.

My car was originally stolen and I was heartbroken! This is a reoccurring issue with Kias and I was…read moreshocked that it being stolen happened to me. But thankfully I got it back. Progressive had my car taken here to be worked on to fix the transmission, car handle, and other damage that was done in the vehicle. It brought tears to my eyes seeing it back in the condition I had before it was stolen. They updated me along the way of their progress and fixed issues I brought to their attention. I'm very blessed to have my car back and I'm really grateful to the staff members who revived it.

They don't communicate with the customer and the person at the front desk has zero customer service.read more

My husband's insurance company sent him here after an auto accident last year. We thought all was…read morewell, until we noticed some features no longer worked after cosmetic repairs had been made. He had to return the vehicle twice for issues unrelated to damages seemingly unrelated to the accident, so that was a major inconvenience. __ I eat. @f.hux I thrift. @DCthriftish

Crash Champions fixed my car on time and did a superb job. If I ever need my car fixed because of…read morean accident, I would not hesitate to have Crash Champions do the work. Everyone was beyond friendly. I even stopped by a few days after picking up my car to inquire about a spot on my passenger side and I was greeted with an employee that was more than able to help me with the problem.

I got a large dent on the driver's door of my 2026 RAM 1500 from a loose piece of metal bouncing…read moredown the Virginia beltway. Joe and his team had it fixed and returned to me within 48 hours. The quality of the job is amazing - I cannot tell where there was any damage and paint-matching is literally perfect. Customer service was also spot on and I will recommend WB&F to everyone.

For every problem I had fixed on the exterior they created new problems on the interior. Broke wood…read moregrain panels and door panels not reapplied properly and coming back apart. Not sure what happened to my door seals but it sounds like my windows are rolled down even though they're not. On the surface it looked like they took care of me but the quality after further review definitely wasn't worth the 2 months I had to wait