My car got hit recently and it was my first time navigating an insurance claim and getting work done on my car. My insurance company gave me their preferred local shops and Caliber Collision was their choice, this particular location was closest to my home. Once I notified insurance of my choice of body shop, Caliber Collision contacted me right away to schedule a time to check out the damage and bring it in. They were flexible with me and ordered the parts and let me know when they were in so I could keep using my car as long as possible before dropping it off. Darcy kept me updated and they were great at sending text updates and calling for big updates. We brought the car in on a Monday morning and they went to work. I was updated early in the process that once the bumper came off they saw a few more damaged spots and they were able to order additional parts as needed, while working with our insurance. By Thursday evening our car was ready and we were able to pick it up Friday morning, the same week we dropped it off- which was earlier than expected. They made my first experience working with a body shop a painless one and my car looks as good as new. While I originally thought the damage was all superficial, I feel better knowing they were able to look a bit deeper, fix all the issues, and make sure my car is as safe as possible. I would recommend them after this experience. read more

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The workers were so nice and helpful. The manager was so sweet and she went above and beyond then what a body shop is expected to do. I highly recommend this body shop for any work needed to fix your car. read more

I recently had somebody back into me and had to get my car repaired. Caliber provided excellent service both in the work on the car and the front office. In particular, Darcy stood out with exceptional customer service. read more

Dropped my car off Tuesday and I get a text every day on the progress of my repair. It makes me feel assured that they care about me. Just got a call from them while I was commenting, Diana my service advisor had my car in and out in 3 days. Good thing I had a spare car that I didn't get a rental. read more

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Great customer service and quality experience. Job was completed ahead of schedule and got me back on the road for a trip. Will use them if ever needing a body shop again. read more

Phenomenal service! Even got a personal cell phone number for instant communication. Can't beat that. I also got lost and got stuck on the freeway for 40 mins because of the lane closures and they stay late so I can pick up my car. Amazing! read more

Caliber Collision provided excellent service! The car was repaired perfectly. The paint was identical and the repair work was impeccable. They expedited the repair and it was done in less than four days. Maleek was especially helpful with giving us a free ride home and taking care of us throughout the whole process. We were informed daily with the progress being made. Highly recommend!! read more

Service was fantastic Diana kept me updated everyday they had my car , if you were in an accident and you need your car fixed i recommend you go to them. read more

They had my husbands Challenger for about a month and had to fix all the damage that Caliber Collision on Folsom Blvd did to his car. They did an amazing job and even fixed dents that were already in it. They washed it and waxed it. It looks like a brand new car!! I highly recommend this Caliber Collision in West Sacramento!! read more

Came in and was paying out of pocket not with Insurance. When I first got there I had mixed feelings about the place but now I think that was only because all extra emotions and stress involved. After getting an update that was gonna be another $4000. My heart and jaw dropped. I don't have e that much so after a couple days I decided to pick up car and take somewhere else. I was worried about how this experience would go. However I was very very pleasantly surprised. Getting car was mostly painless. Full refund was given which I definatly didn't expect. Overall at first I wasn't to sure but when picking up car to take somewhere else they were amazing they were very willing to help me out. The refunded me all my money as a courtesy. They also washed the car. They really went above and beyond. Overall they were amazing. Jesus and Laura read more

I brought multiple cars here. They always help me fix my minor car damage. They blend everything well, they are VERY polite and good at their job and this is coming from a customer service associate who worked in the pandemic. Having a receptionist who is really personable is important. Its really the little things and when the person at an establishment cares about a problem that isnt theirs, well it is important and appreciated during this pandemic. They gave me a free wash and wax and corrected a lot of damage like new. They are very fast. They blend paint correctly. They replaced my windshield. Go here read more

Caliber Collision - They blend the paint great - Body Shops Near Me - West Sacramento, California

They made the process simple and easy. I never have to go back to make a schedule for them to take my car. They even have the car rental ready for me at the auto body shop. For making it simple, easy and their customer service was on point, I highly recommend this place. read more

Best service and staff! I would recommend their work to all friends and family! Just ghe BEST.

Great service. Glued fender part no cost. Friendly and helpful and responsive. Would use them again.

I am giving a 5 star review because of the quality of service provided by caliber collisions. Jesus, who helped me. Was very professional and made the process of getting my car repaired quick and easy. All I had to do is trust that caliber collision would repair my car. And not only did they repaired my car, they made it look better. Thank you read more

Called to request an estimate on 10-28-22 was told would be able to until 11-4-22 and it had to be scheduled.

My car was rear ended and caliber collision on Harbor Blvd. did an excellent job taking care of the body work. The staff was friendly, and Jesus, the person following up with me on the status of repair went above and beyond taking good care of my vehicle, he answered my questions and concerns and I felt I received good customer service. Thank you Jesus you rock! read more

Caliber Collision - Before repair - Body Shops Near Me - West Sacramento, California

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Alex and his team are the best. I've been coming to this location for well over a decade, before it was Caliber Collision. When Caliber bought the store, I was skeptical. I found that while the work remained A+, the curtesy and customer service went through the roof. It's very difficult to find service of this level anywhere in 2022. Dealing with this location is a treat. There is no higher level of customer service possible. Kudos to Alex and his people. I appreciate y'all. Highly recommend. read more

established the repair and part needed, two weeks in advance of appointment, part was not available, but car was in shop all day and needed by family. They replaced Anderson brothers who were top notch in everyway the story we got as to the part not being on hand, etc, etc, were hard to believe. Would not recommend them. read more

I give this shop all 5 s they were great with communication and all employees I spoke with were polite and knowledgeable! Thank you my car came out great and they cleaned it as well! Thanks again! read more

This place is not the same, it used to be good. The manager Joe does not seem to have time for customers only vendors.

Alex Jesus Fabian Laura and Tim are the best in the industry! You want perfection look no further! read more

Caliber Collision - This crew of professionals literally have turned a nightmare into a Blessing. Alex Jesus Fabian Laura and Tim! - Body Shops Near Me - West Sacramento, California

The front end of my 2008 Toyota 4Runner was badly damaged and Caliber Collision made my truck look like new! Kudos to Laura, Favian and the crew for their excellent customer service and care for my truck! I highly recommend them to anyone with a damaged car or truck! read more

The incident: It's not every day you are driving down the freeway and a piece of furniture goes flying off the car in front of you and takes out your side mirror. This happened to my Subie Sunday driving home on the 99. My car is relatively new (2018) and has not needed any major work done on it, so when my insurance asked me if I had an auto repair shop, I didn't know what to say. Caliber Collision was their first recommendation. The drop off: Monday morning at 7:58 I received a call from Caliber letting me know they had received my insurance claim and wanted to know if I was able to bring my car in that morning for the inspection. I took my car in at 10am. The staff was very friendly and walked me through the steps and process. The lady behind the counter called enterprise because my car was going to be taken for repair at that same time. I was quoted 1-2 weeks, depending on parts. The paperwork was easy and understandable. The pick up: I received a call Wednesday letting me know my car may be done by Friday. Friday Caliber called and let me know my car was in line for a wash but it was ready for pick up. Not only did Caliber repair, replace, and repaint the damages on my car, they also aligned my vehicle and did a nice detail job to the interior. They even remembered to place my clear door panel sticker on and even explained what it was for. Overall: I am beyond impressed with the service I received at Caliber, it's safe to say - as long as I live in Sac - I'll be going to Caliber for all of my repairs! read more

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Quality service at Caliber Collision - Diana and Sequoia were very professional. I recommend if you need a good collision repair shop

Our Volvo's windshield got hit by a rock or some derby on the freeway and it cracked like an egg. Plus it need a minor paint job. Our insurance referred us to Caliber Collision. They are located in West Sacramento on Harbor Blvd. The whole process was a breeze from dropping to picking the vehicle. The awesome staff (both in-office and mechanics) at Caliber Collision were very courteous. While you are signing up the paperwork, the front office calls the rental car company who came within 5 mins to pick me up. The car was ready in couple of days as expected. Again the pickup went as smooth as drop off. I was out on the road in under 15 mins. The service performed was impeccable. Thank you Caliber Collision for this wonderful experience. I hope and pray that you guys reading this review never get into any incident but if life throws a curveball remember Caliber Collusion. read more

The shop was extremely prompt and clear in their communication with me, and the entire staff was extremely helpful. My car looks great again! read more

I scraped the clear coat on the rear passenger fender of my ten year old car while turning into my narrow garage, and was just sick and dreading the cost of making my car look "presentable" again. With a heavy heart I brought the car to Caliber Collision and for minimal cost they made my car look great again! This is important to me because I am retired and on a fixed income. Laura and Jesus were professional and kind in handling my issue. Due to their kindness, repair expertise, and professionalism, if I ever have a future repair need, FOR SURE Caliber Collision in West Sacramento will have my business. Thank you Laura and Jesus! read more

My 2021 Corolla Hybrid got damaged by a kid on a Lime Scooter. From the start with Jose to the end with the Alex the manager they did an awesome job ensuring everything that was damaged was fixed to getting my CliaJet back on the inner and outer of the car. Everything was done in a highly timely manner. Off all the places I've used they go far to ensure customer satisfaction. I highly recommend them for all your vehicle needs when damage happens! read more

I've come here a couple of times due to accidents and they really do great repair work at this location. They also have a close working relationship with Enterprise, so dealing with the car rental was a breeze from start to finish. I've always dealt with Jesus and Laura, both are extremely professional & helpful with any questions or concerns you have. read more

This place was able to match my car paint very good, couldn't even tell the bumper was repainted. They were fast and efficient. Will come back again! read more

Had a really great experience. I had my car repaired here kept me updated at all times needed. Very well communications and over all customer service was great. I was very happy with my service. read more

I've taken my car here a couple times. Each time they've always been extremely professional and very friendly. They explained everything to me along the way. Explained the charges taken and why they had to replace some parts. They texted me throughout the time they had my car letting me know they were on track. When I picked up my car, they had washed and vacuumed it. Perk! I would recommend this place to everyone. Way to go Caliber Collision :-) read more

Caliber Collision was great at communicating and letting me know the status of my vehicle. Jesus and Laura were the most nicest people I dealt with during this time that was most stressful for me. But each time I spoke with them, they were always reassuring that my vehicle was in good hands and was getting the best service possible. I appreciate all the help and advice, updates that were provided. I would highly recommend Caliber Collision for any vehicle repair needs! Thank you! read more

My brand new car needed a bumper repair and I was super nervous BUT Caliber Collision in West Sac was amazing and thorough. Although the shop is hidden and small on harbor blvd, their service was amazing. Setting up an appointment for the estimate was easy, they didn't take any longer than 15 minutes for the evaluation, and was able to get my car fixed within three days. Oscar was amiable, welcoming and professional. I could not have been happier with the result. THEY EVEN WASHED MY CAR for me. I would absolutely recommend. read more

Caliber Collision - Body Shops Near Me - West Sacramento, California

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Caliber was fast, friendly, and professional. The staff was able to get me in quick after I ran over a large branch after a bad storm and my car began making an awful noise. With a day they had identified the issue and fixed me up. I'd recommend their service abs business to friends and plan to use them again for all my autonomy needs . read more

My 2019 Honda Accord has damages after driving over an obstruction on I-80. Luckily Caliber Collision was able to get my vehicle in quickly and complete the necessary repairs in a timely fashion. It sucks being down a set of wheels when you commute to the Bay Area for work so I was more than happy with their ability to work fast and get my car back on the road. read more

Can not say enough about this shop. My car was repaired in a timely manner. The staff over the top friendly even organized the rental car so I did not have to wait. My car looks great and even did a little wash on it before they gave it back. What won me over was the disinfect process they did. They wiped the inside.down used seat covers and steering wheel covers. read more

I freaking love Caliber Collision in West Sacramento. Their office staff and Jesus are so easy to deal with, professional and efficient......you could not ask for better staff. If I ever have another car accident, they will always be my first choice. Keep up the good work!! read more

Terrible service! The person who checked the car did not do a thorough job. They did an incomplete repair and refused to complete the repair. My car came back with multiple electrical problems that was not there prior to the repair. Avoid this shop at all cost. read more