Had an issue to our brand new car. Heavy debris impacted the front area and windshield. Luckily Geico had an office at the very nice new facility. I met with Judy right after I got the repair order from Geico. Caliber was so helpful, assisted with car rental, kept me updated during the entire process. The final product was amazing. Looked better than the original factory paint job!! During pick up, Patrick the GM conducted a walkthrough and made sure everything was great. I hope never to need them again, but if I do we will use this location in the future! read more

Customer service at this location was nowhere to be found. Dismissive, argumentative, and rude from start to finish.

Waited a lottle.longer than expected but made some good conversation.in the waiting room. Might have to wait to get your car repaired as they usually are booking out at least a week or more. Seems a bit pricey, but they do good work. read more

STAY FAR AWAY! After 3- months on minor damage, I still don't have a finished truck. They painted my truck three different colors damage that was painted over Parts not replaced Damage parts used Missing bolts Bubbles and swirling in pain Overspray Trying to get me to accept the damage and incomplete Truck after three months Inferior craftsmanship Rude and incompetent Lack of communication There's really not anything good I can say about this location. If I could give a -100 stars, I would. now proceeding with options suing them. Share this with every friend and anybody you know that may read more

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Man, I hate writing bad reviews. But this is one that has to be done. Bottom line up front: Don't trust this place with your vehicle. The manager I worked with was Carl. The receptionist was Rich. I had a terrible experience working with this place. They take short cuts, can't meet deadlines they promise you, don't update you, and don't properly inspect the vehicles when "complete." Details below: 27 March 2025, I was in a fender bender. My truck was dropped off at Caliber Collision. First impression was the facility was clean. Everyone was respectful. I was given text messages almost immediately after leaving, with updates every couple of days. I was given access to a customer portal with live updates. I was getting regular updates on the car status, equipment status, that it was being painted. Great start. Then things took a turn. The ready date which was originally scheduled for 30 April changed to 2 May. All updates stopped coming, to include the customer portal with electronic updates. It turned into me having to continuously follow up with them to get updates. They'd promise me "tomorrow it will be ready" so many times. It was finally ready 20 May. When finally got it, there was some cosmetic issues still to include the hood not being level, a dent in the hood they just painted over to hide, and a drip of paint still on the side of the door. I took it anyways, because I was told I could bring it back at any time to get that cosmetic work taken care of. After a trip to Tampa and back, from Zephyrhills, and another day to Clearwater, my truck started shaking and driving terribly. By the time I made it home from Clearwater my truck was smoking from the hood. I checked under the hood and THERE WAS NO COOLANT. I never thought I'd see the day I have to micromanage a mechanic, or inspection teams. I shouldn't have to. It's your job you chose. It's your role in serving the community. Not mine. I tested it for leaks and there was none. I filled it up with the proper coolant and it started running a little smoother. Took it out for another long drive, and the same issue started again. My truck was dropped back off to Caliber again 2 June 2025. This time I would get no updates at all without me reaching out. Every time I called they never knew what was going on. They ran diagnostics for days and couldn't find a solution but they ended up saying it needed a new water line to be installed. I decided to stop calling for an update, to see if a week would go by without an update. Sure enough, a week went by and I had no updates. When I asked the manager in charge, if this was his vehicle, if he'd expect updates from a collision center every couple of days. He told me he agreed he would. I can't seem to understand why the man in charge wouldn't treat the customers the way he'd want to be treated. He explained it was due to him being out of office. Solution: delegate to another person. Especially to a customer that's returned a vehicle due to negligence when putting their vehicle back together. It looks extremely unprofessional when you don't communicate to your customers what's going on with their vehicles. You also have electric systems you can use to do it for you. Use them. In addition to no communication, no one at the front desk knows what's going on if the manager is out. I asked the manager about this as well, and he told me they have systems to update the receptionists so they can also convey the information to the customers. Either the managers aren't updating the systems appropriately, or the receptionists do not have the proper training on the systems. Either way, the system there is broken. I got my vehicle back 23 June. It was there for 20 days for "a line that needed replaced." I drove it home from Wesley chapel and it started shaking terribly and running horribly just like the last time. I took it back and was told there is nothing more they can do. They gave me their business card and said to take it to a place we trusted and they'd cover the cost. We took it to GMC. Of course I had to cover the cost of diagnostics. They diagnosed that the entire brake system needed replaced. After being in an accident, wouldn't you check the brake system? To bring this to closing, I could not trust anyone to diagnose my vehicle, since these places all just want to milk as much money out of your insurance as possible. I ended up getting so fed up with all the jumping through hoops, I traded my truck in. A truck that was low mileage, paid off, and paid off with money I earned deploying for this country. To the people in Caliber collision, do better. You chose your job. Your job is to serve the community in the capacity in which they trust you with the mechanisms of heavy machinery traveling at very fast speeds. If you cannot ensure the safety of our community, do something else. We deserve better. read more

This business has no respect for the customers time. I made an Appointment to have my windscreen replaced two weeks prior. I gave the vin number for the vehicle. They ordered the glass. Day of appointment they had no idea I was coming despite my appointment. They finally start on the car. After two hours tell me they need to order another window cause it does not fit. Rescheduled for tomorrow. Next day they don't have anyone that can install the window. Telling me I need to reschedule again. This place is disorganized at best. Would not trust them to do anything with my vehicle... read more

I don't like to leave bad reviews but my experience was absolutely horrible. I had my basketball net fall on my car, dropped it off to them and was quoted 2 weeks. ok cool. But no, everytime it was time to pick it up something was still not done. I was told probably 10 different days that it would be ready and come that time it never was. They had my car for over A MONTH! Day comes to pick it up and the roof is still dented and a bad paint job on the hood. I continued to leave it with them till they had fixed it and again everytime i was given a day to pick it up it ended up never being ready. I hate to say that maybe because i'm a girl i was being taken advantage of but it kind of feels as if. I was so fed up i let my boyfriend call them. As soon as he called it was ready that day... Cool we go pick it up and see the roof runner on the back of my car is broken. They broke it and left the snapped off piece in the cup holder in the car. I call them stating it needs replaced that they had broke it because it was not broken when i took it to them. They gave a day to come in but then stated that day wouldn't work. Was given a different day then suddenly they never picked up the phone when me and my boyfriend both called. Hmm. Tried again a different day still no answer to each of us calling. Immediately after we called as an Unknown caller and immediately they answered the phone. Odd huh... we definitely were being ignored. all i wanted was my car fixed due to damage they caused! NEVER AGAIN!!! will i ever take my car back to them or recommend them to absolutely anyone. I truly hope this review helps when deciding and helps you stay far away! worst experience ever. read more

Title: A Deeply Dissatisfying Experience at Caliber Auto Repair Rating: 1/5 Stars I am regrettably compelled to write a review for Caliber Auto Repair due to the lackluster and overall discouraging experience I recently had. I visited the shop hoping for convenience and a quick resolution for my daughter's car repair, but what ensued was a series of disappointments proving damaging to their service reputation. Upon our arrival, it was clear something wasn't right; an individual from the back office was already telling the receptionist about an error they made regarding our appointment. Despite their mistake, they reassured us they would still look at the car. We had been given an online estimate which we accepted, though we clearly communicated we were expecting an in-person estimate. Our dissatisfaction rose when "Mike", their representative, came from the back showing clear signs of frustration and irritation. His demeanor was immediately off-putting, as he began to question the legitimacy of the online quote by claiming that there would inevitably be deeper damage that couldn't be seen in the photos. This was perplexing and contrary to what the receptionist had assured us, that their online quotes are generally accurate. When Mike inspected the car, he instinctively mentioned several unaccounted damages before even thoroughly investigating the vehicle. His rush to inflate costs was further evidenced when he brought up issues under the hood without any clear inspection. It was disheartening when he mentioned that an exact estimate would cost us $400. He later conferred with the General Manager who confirmed they could give an accurate estimate, but with the caveat that they would leave the car disassembled. They pointed out that it was a service typically reserved for insurance quotes, which made me feel uncomfortable as a self-paying customer. It seemed odd that they were more concerned about whether I was going through an insurance company for the repairs, rather than focusing on providing transparent service. After a frustrating two-week wait, the best they could give me was a vague estimate ranging from $3,000 to $6,000 above the initial online quote. This left me feeling like I had wasted my time, and their conduct led me to feel that they favored clients who processed claims through their insurance rather than self-payers. In conclusion, I am sadly disappointed and underwhelmed by Caliber Auto Repair's customer service, transparency, and overall operations. As customers, we expect unbiased service, clear communication, and respect. I feel that during this experience, I received none of the above. If they truly value their customers, then significant improvements are required. My daughter would like me to add the Receptionist was kind and appeared to be new at her job; which is an accurate statement. read more

Alex and the team at Caliber Collision in Wesley Chapel were amazing. The process was simply, they answered all my questions and put all my worries to rest. We received updates multiple times during the week and we finally got our car back and it's better than new. Amazing work!!! Highly recommend. read more

After an accident you never want to have to deal with the insurance company, these guys made it simple and helped me get my truck back like new. Chris was very professional, courteous and kept me well informed throughout the entire process. read more

Caliber Collision - New number and sensor - Body Shops Near Me - Wesley Chapel, Florida

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So glad i left this shit hole. Managers leave when they want. There is no accountability. No one gives an f. Dont fix you car here.

This is the third time I hired Caliber Collision to perform my auto repair. I used the Toyota Dealership in the past. This past accident I was hit. After the accident occurred I called 911. The second call was to State Farm and I told them to send a tow truck and take to Caliber Collision in Wesley Chapel. As always, no matter what Caliber location I choose, they do great work and ahead of schedule. I appreciate the work of David Becerra keeping me informed and pushing the process along. I highly recommend Caliber because they really do quality work! read more

Had rear end collision with State Farm insurance. State Farm recommended this repair shop. Did take about 3 weeks to get repair scheduled. However, once scheduled, service was excellent. Great communication, repair done in a timely manner, professional staff. Would highly recommend. read more

Best collision body shop in the area. Cody is all about customer satisfaction. Our car was repaired to a mint condition in an amazing short period of time. I highly recommend Caliber Collision. Thank you Cody for restoring our car. And thank you Penelope for being so gracious when we first called to make our appointment. Lorraine and Bob K. read more

terrible customer service. called to get appointment. company didn't like the insurance carrier said they're rocken busy and don't care if I come or not. red flags everywhere. could only imagine the work they provide. whew... read more

I took my car here for a minor repair involving a medium sized dent and scraping to the back quarter panel. Everyone I interacted with was extremely attentive, helpful, and nice and the stressful process of having my car repaired was made as easy as possible! I especially appreciated the text updates from the repair technician that let me know how progress was coming and expedited the pick up process. My car was completely repaired in about one week and everything was fixed perfectly. The technician also did a great job of going over the itemized list and explaining anything I had questions about. I also had a rental car from Hertz and it was very easy to simply drop my rental off at Caliber instead of having to take it back to Hertz and have them shuttle me or call me a Lyft. I would highly recommend Caliber Collision! read more

Zero stars. Came here for a fender bender. Nothing else. They gave me the car back with window not working and the button that pushes drivers seat forward not working. Let them know and they said to bring it back in to repair. When picking up they said I need replace motor, meanwhile I never had this issue previously and am on top of maintenance at the dealership. Very next day after their 'repair' it stopped working again. Now I have to save money for this repair. Take business elsewhere and would not recommend. read more

After someone crashed into me I chose this location. Everything went smoothly and much quicker than expected. My vehicle was repaired nicely and everything works the way it did before the accident. read more

Just picked up my car and could not be happier with the repairs. I was rear ended by another driver and had to find a repair place. I was put at ease after calling Caliber to set up my appointment. I was updated throughout the repair process and my car was finished earlier than originally estimated. Would definitely recommend! read more

Stephen Shope embodies the very essence of the service commitment Caliber Collision stands by ("Restoring the rhythm of your life" and " Assurance your car is in the hands of skilled technicians"). He went above and beyond to ensure my vehicle was back on the road. I was stuck with a dead battery, he went back to the shop to retrieve jumper cables and proceeded to bring life to the vehicle, so I may go and purchase a new battery. He was a beacon of light in a day that quickly became chaotic and challenging. These days there are not a lot of places who will assist you without compensation and there was no expectation on his part, in fact he turned me down to compensate him, because I was truly grateful. If anyone is looking for a company to perform the services Caliber Collision performs, I would highly recommend them. Caliber Collision definitely practices what they preach. They have highly qualified technicians who have the utmost integrity and work ethic. read more