When you have an unfortunate accident, it's very nice to know the people handling your side...that…read moreyou're in the BEST of hands! That's how I feel about the folks at Caliber in Wentzville! The front desk girls, Jodee & Shelby, are friendly and welcoming, also informed and excel in their positions! Jodee helped get me checked in and set up, making sure she had the whole picture of what I needed done. And during the time that they had my vehicle, Shelby called to keep me informed each step of the way. The service manager, John, made me feel confident that he would do everything needed to make sure my vehicle was in the best possible condition. And all this was done in a timely matter...I couldn't ask for better service!! I definitely will use Caliber Collision for any future services needed!! I highly recommend!!

They didn't tell me that they won't work with anyone unless they filed a claim with insurance. I…read moreshowed up for my estimate only to find out my appointment had been cancelled and no one bothered to call me.

I hit a deer in October of 2013 and chose this facility due to its convenient location, and the…read morefact that they were a "preferred" shop of the insurance company. Notice I said they "were". There were very few of my cars made, and sometimes it can be difficult to get parts. This time was no exception, but that was not the body shop's fault. When I picked up the car the I was told that they could not adjust my left headlight and that I would have to have a dealer do it. It was pretty much aimed at the ground, and I called them back to see what exactly happened. They repeated that the dealer would have to fix it. The headlight was fine when I brought it in! I took the car home, disassembled the area surrounding the light housing and found the problem... The headlight had brand new black epoxy on it (with a thumb print), and metal washers to help lift it up. Well, that is NOT OEM!! I called them and they of course had no idea how that would have happened. I sent them high resolution images of the areas in question and they offered to replace the headlamp housing for me. Shortly after, I saw that it was filed under the insurance. When I picked up the car, I noticed that the brand new grill had a big spot taken out of it now. I didn't even bother saying anything... I was done going back and forth and racking up hundreds of dollars in rental car fees. When I got in the car I felt overspray all over... the steering wheel, shifter etc. There is even a lot of overspray on the back right window and I am having a hell of a time getting that off!! I was recently in need of auto body again, and took it to another company - The difference was like night and day!

**DO NOT TRUST THIS BODY SHOP** I was hit by 2 cars in an accident and took my Toyota to this shop…read morebecause of the location and they handled some repairs on my husband's car in the past with no issues. I told them upfront that I was concerned with the damage that may not be as obvious such as computer, mechanical, etc. since the impact was so severe. They said if they did not know how to fix something they would consult another Toyota expert to run diagnostics, etc. A few months after my car was repaired from extensive damage I noticed my car began to violently shake. Long story short my rear alignment was off so significantly that I had tire cords under the tread exposed on my 2 rear tires and was about to have a blow-out. When I asked the body shop if they had done an alignment I was told NO because the INSURANCE company didn't think it was necessary!!! I took my car to a Toyota dealership and found an additional $2k+ in damages not mentioned/corrected with I70. I will be calling to speak to the owner/manager tomorrow. I take it extremely personal that they put my family, especially my young boy, at risk because of what an insurance company told them to check. When I send my car in for repairs to any body shop, I expect that a full check will be done and am trusting the shop with mine and my families safety. The fact that they let an insurance company dictate the repairs is absolutely absurd (and they didn't disclose that fact to me either). They should be ashamed!! I drive highways everyday and had I not discovered the tires in time I could have experienced a blow-out, lost control over my car, and got into a potentially fatal accident WITH MY FAMILY!!! No words can express the level of anger I feel.

Service department is horrible. Recently had a very disappointing experience with Poage Chevrolet…read more Customer service provided by the service department advisor, Tom. While having my Tahoe literally all day, from 6am to at least 3pm with zero communications I finally called them to be told "I don't know" when asked the status of my vehicle. Furthermore, Tom said he hadn't received the analysis report from the mechanic. Well maybe Tom, you should have at least taken the time to contact them for you paying costumer, but instead he said "I DON'T KNOW" WTF?! We rely on having two vehicles!!! It wasn't until the following late morning Tom called me and again seemed soooo disgruntled and miserable. Like he absolutely hates his job! Or maybe talking to costumers! Either way they did NOT do the work, we took our vehicle elsewhere. As we will plan on doing in the future. Tom, you need to probably find a different job with zero interaction with people.

I purchased a new  2024 LTZ Silverado Z71. I have been a customer of the Chevy Dealer in Wentzville…read morefor 39 years. The name has changed several times, but what hasn't changed is the quality of service and personnel. Kudos go out to Shaun Mgr, Carolyn and Joey Sales, and Stew Ser.  5 Star Company! Thank you

I purchased a 2025 Ford Ranger from Clement Ford on December 23, 2025 because they had the exact…read moremodel I wanted. I had already arranged financing through my credit union and made that clear from the start. Despite that, the sales manager, Randy, repeatedly pressured me -- more than five or six times -- to change my financing. The sales employee I was working with was professional, but Randy's persistent, high-pressure approach made the whole buying experience uncomfortable. A couple months later, after the cold and snowy weather finally cleared, I washed the truck and discovered rough, sandpapery bumps (like clear plastic overspray) on the driver-side mirror, along with small scratches in the plastic/glass. The maintenance manager told me, since the truck was new, to take it to sales and see if they could help. The same sales rep I'd worked with went back and forth between me and Randy again, and I immediately recognized this would not be a great customer service experience -- just like when I bought the truck. After returning for a third time, the sales rep told me they could not do anything -- not even try to clean or remove the bumps. I noticed these imperfections on February 27, 2026, the first warm day I had a chance to wash it, just two months after purchase. I buy a new vehicle every 2-4 years and have never had a bad experience buying a car or needing post-sale service until now. I'm very disappointed and will not buy another vehicle from this dealership. I will also be sharing this experience with colleagues and friends. Clement Ford needs to improve how management respects customers' financing decisions and how they handle legitimate post-sale quality concerns.

I recently had body work done on my 2024 Hyundai Elantra. I had a broken foot and could not drive…read more Clement Collision came and picked up my car, took it to their shop, repaired it, then took it to the Dealer for its 1st oil change and maintenance, took it back to Their shop, Detailed it and broke it back to me. Their work was absolutely Perfect..my car looks and smelled Brand new, paint matched Perfectly. All staff was professional. I will only use them for all repairs. Definitely will recommend to Everyone.

This place is Local and feels very personal, like family. I was very pleased to work with them on…read morefixing my car. My car has a specific type of paint and they found it. This shop could've just fixed it all, and not put time and effort into it. But that is what they did they ordered the new pieces which took longer than originally planned. They worked diligently with my insurance agency. And one of the adjusters said this is one of his favorite shops to work with because they are knowledgeable, great with communication and do amazing work.

I took my Pathfinder in with a punctured radiator and broken core support (I don't want to talk…read moreabout how that happened). Since regular repair shops won't touch core supports, I had to go with a body shop, and with the recent hail I figured I'd be waiting weeks on end. My car was completed in a matter of days and came in significantly less than the estimate. Everyone there was super friendly, communication was great, and the work was done perfectly. I don't particularly want to need a body shop again anytime soon, but if I do, I'll be back at Don's.

They were quick and responsive and able to pull my car out out of a ditch when another tow company…read morewas unable to and left. Great customer service and friendly staff. Highly recommend!

Werks came to save my wife this evening. They were professional, courteous, and extremely efficient…read moreand more importantly was not comfortable leaving her stranded waiting on a ride since the shop he was taking our car to was in the opposite direction that we live. I feel like I owe Craig the driver a debt of gratitude. He was actually at his last call for his work day and still took the call and extended his work day even in the pouring down rain. We will definitely make them our first call in the future.