Caliber Collision Fred Smith and the team at the Counter Nothing can prepare you for the aftermath of a natural disaster, like a hurricane. The cleanup, repairs, phone calls to insurance and finding reliable business are continuous, overwhelming, and daunting. Disappointment and frustration become the expectation while searching and dealing with your repairs. Luckily for us we contacted Caliber Collison. Finally, we found a business that was rising above others in customer service and quality. When your car is damaged or needs repair, most people's first thought is to contact a dealer of your make and model for service. For my wife and I this was a mistake. Toyota cancelled and rescheduled our appointment for repair numerous times since February 27, 2023. It was an extensive list of excuses and reasons they gave with every reschedule. Then on November 13, 2023, when we were able to get our vehicle looked at by them, we were told we would need to leave the car there for an undetermined amount of time. No estimated date of repair could be given. Leaving us with three choices. Pay out of packet for a rental for an unknown amount of time. Live without any transpiration for an unknown amount of time. Or lastly, take our chances and yet again start the task of finding someone else to complete the work needed. Enter Caliber Collision to the rescue! Fred Smith and the team at the counter, Cindy & Dawn, turned our nightmare into a dream. Not only were we able to get a quick appointment for repair. But the customer service and quality of their work was exceptional. Not once did they call and needed to reschedule our appointment. We were never left in the dark about the time needed for repairs. The lengths they took to ensure our safety and satisfaction were supreme. Fred was sure to come out to talk to us every time we were at the store to ensure we felt they were meeting our expectations. Every phone call to them was answered with a friendly and prompt response. Fred and his team worked seamlessly with our insurance to ease our stress. It was an experience one could only yearn for when dealing with a company. Not only will we certainly be returning to Caliber Collision for any further repair needs in the future. We will have highly recommended them to our friends and family Thanks again to Caliber Collision, Roger & Debra Puthoff read more

My car front end was damaged and I went to Caliber Collision for repairs. The front desk person was very nice, she greeted me, as may have happened to you she was professional and helpful when I walked in the door. They looked over the car, and had me with them, to note any 'dings' that were not caused by the accident. Gave me a estimate of when car would be complete, contacted my insurance with info they needed and sent emails to advise of progress in repairs. One email said bumper came in but was damaged so they had too get another one. I assumed that the car repair would them be delayed. Image my surprise when they called Friday, 25th to tell me work was completed and car could be picked up late in the pm. I was leaving for the weekend and had a flight out so they said not to worry. I picked the car up Tuesday, June 29. We (me and your rep) walked around the car to check it over and they said if I had any concerns or questions later they would be glad to help. I would recommend Caliber Collision to all my friends--but really hope none of has a crash and need the work. Nice people, easy location to get to, helful... Give them 5 Stars!!! read more

My experience with Caliber Collision in Venice, Florida was nothing short of amazing. Mega kudos to Walter McBee for his diligence and attention to detail in getting the repairs scheduled and completed on my 2019 Shelby GT350. Walter walked me through the entire repair process, answered all of my questions, and personally ensured that I was kept informed as the repairs to my car progressed. The final product exceeded my expectations; the fit and finish was factory correct and the multi-step paintwork was spot on. The car was returned clean and ready to drive. The entire staff, from the receptionist to the repair technicians to the General Manager were extremely professional and made sure that customer satisfaction is their #1 priority. You probably won't walk through a cleaner, well laid out collision repair facility as this one. I would recommend without reservation the work and customer care performed by this shop. read more

I was sent to Caliber Collision because the man who hit my car had Geico insurance. Josh and the ladies in the office were amazing. Very organized and efficient. I was told it would take 2 weeks for my car to be repaired and it was repaired in one week. My car looks great! I loved getting the updates on my vehicle via text message. Josh also called several times to give me updates as well. Having the Enterprise Rent-A-Car representative on site was perfect. Once the paperwork was quickly done with Caliber Collision, I went over to the next counter and had my rental car paperwork done. I got my rental car and left. Thank you Caliber Collision for the wonderful work on my car! read more

Wow! So pleased with our experience with Caliber Collision. From initial contact to completion of the work and pick-up of the vehicle every step was easy. Excellent customer service from everyone who works there! The work was impeccable and the vehicle spotlessly clean when we picked it up. Extremely professional and courteous staff. Also, really appreciated the updates during the process. It is clear that the team at this business cares about the customer and the quality of work they produce for them. Hope we don't need body work again however, we would highly recommend Caliber Collision in Venice! read more

I'm beyond impressed with their level of excellence in both customer service and quality of work. From the moment I stepped through the doors, I knew I was in good hands. Steven, my service advisor, held my hand from start to finish. I got regular updates while my car was in there care. When I picked my car up, Steven even gave me upkeep tips to help me in the future. The front desk staff helped make sure all transitions from paperwork to rental car pick-ups were smooth and effortless. I felt very well taken care of all the way through. Plus, my bumper came out perfectly! I highly recommend them. read more

Where do I start, Dropped my Nissan off on Wednesday morning and by Wednesday afternoon they had The car torn apart estimate made turned into insurance company got approval ordered the parts the parts came in the next day, I was told the car would be ready the following Wednesday they called me Friday afternoon told me the car was done great job guys you over exceeded my expectations. Everyone there is friendly and helpful. Was sent a message everyday on the status of the repairs, this place goes above and beyond what I could have asked for. THANKS..... read more

Venice Florida. I was very impressed with all aspects of my body repair and painting of my Subaru. The facility was very clean. The office manager was prompt, professional, and pleasant. John, our estimator, was very thorough and informative. Quality of our repair: Outstanding Customer Service: Outstanding Our vehicle was ready ONE WEEK early. We received text updates every day or two during the repair. The car was immaculate when presented to us. We would highly recommend Caliber Collision in Venice to anyone in need of their services. read more

I consider Venice Caliber Collision 2nd to none. My experience could not have been any better. Karl kept me informed on what was going on with my car everyday. He along with his Mgr. Tom were were definitely "in my corner" and worked seamlessly with my insurance company. Every employee was polite, professional, and positive. My car was done when promised...and when I saw it I was blown away by the exceptional work performed. My car looked fantastic...better than before the accident. I highly recommend Venice Caliber Collision. read more

I had a fender bender with my Lexus RX350. The right rear bumper, door, and quarter panel were damaged. Caliber Collision did an outstanding repair job in a little more than a week. The workmanship is outstanding and the SUV looks like new, The final cost came in less than I was expecting. Overall, Caliber Collision did a superior job. The staff, including the ladies at the front desk, were very friendly and knowledgable. I would, and already have, recommended this shop to anyone. Steve-North Port FL read more

We took our Cadillac XT4 to Caliber Collision after a wreck. There was quite a bit repair to the front bumper affecting both head lights. All the staff were so friendly and nice. Once the repairs started the mechanics would send emails often to let me know how things were going. They gave me an estimate on when the car would be done and on that day they called for us to pickup the car. We took a minute to check all they had repaired and it looked fantastic. They are the best Joanne read more

This was our first time hit and run in Florida. Going thru Allstate insurance who recommended Caliber Collision. Working with Caliber Collision was so easy. Tori was our representative and she handled all the details with us and the insurance company. What was really important to us was how she kept us update to date on the progress of our repair. They said it would be approximately two weeks but the repair was done in a week and a half. I would highly recommend Caliber Collision read more

I was amazed at the incredible customer service I received, from the front desk to the representative, Walter McBee. All were professional and went above and beyond to make sure my experience was flawless. They succeeded. My car looks amazing. They handled the rental car return for me. My car repairs were completed on time and it looks great. I have no reservations in recommending Caliber Collision in Venice to anyone. Thanks, Walt, for an amazing experience. read more

My dad recommended this place after I was rear ended and when I found out that both my insurance and the other drivers' insurance also recommended them, I had to give them a try. They got me in the very next day. Everyone was polite and professional. Walter gave me a breakdown of events and expectations. He kept me updated every step of the way. My Jeep was completed in the time frame discussed and she looks good as new! I highly recommend Caliber Collision!! read more

The service and employee's at Caliber Collision are outstanding. They were polite, friendly and professional. I was sent there by Geico Express Repair and the quality and service is top notch. From the check in front desk to the overall repairs, excellent friendly service. Josh sent regular friendly updates on the progress and when the work was complete it was as if the damage was never there. Outstanding , professional. Top notch. read more

I had passenger side damage as a result of scrapping the garbage cans in my narrow one car garage. USAA sent me to Caliber in Venice. I have been continuously impressed with their professionalism, customer service and follow up through text messages. My car looks brand new. I can only wish that every service organization take a lesson from Caliber on how to treat customers. Would highly recommend Caliber Collision in Venice. read more

The Caliber team in Venice was great! Outstanding customer service from appointment booking to vehicle pick up. Team members were courteous, friendly, knowledgeable and timely; updates were sent via text regarding status of my vehicle. Oh, and let me not forget to mention, my vehicle was washed and cleaned up right down to the tire shine put on my tires. Thanks for an outstanding job Caliber! read more

Hi, A week or so ago I brought my husbands car in with no appointment. He had pulled the under door molding off on one side. The gentleman was so helpful and nice. Fixed it on the spot with a new clip. Thank you sooo much. We have had great experiences with other collision appts as well. Very highly recommended. From, Happy Venice Location Customer read more

Everyone in the office is super friendly and completely professional. I had my minivan back in absolutely great condition in just 7 days . I was unfortunately involved in a hit and run accident and the team at Caliber Collision made my van look like new. They were great at keeping you updated which was very helpful. I would definitely recommend them. read more