If you're looking for a collision center that actually cares about its customers, go to Caliber…read more The atmosphere is so welcoming thanks to the wonderful front desk staff. Rylan was a standout--truly a gem who made sure I was taken care of. I was shocked when I got the call that my car was ready 9 days earlier than expected. Thank you for the amazing service and for getting me back on the road so quickly! ! It is rare to find a shop that under-promises and over-delivers like this. I highly recommend them for their efficiency and top-tier customer service. #infinitiQ60

The team at Caliber on Shannon Pkwy in Union City went above and beyond. They're overall customer…read moreservice and expertise in the work was excellent. We went in for body work for a passenger side collision and they did an amazing job. Brandon kept us updated a couple times a week on the progress and they actually ended up finishing before the estimated time.

Great customer service. Friendly staff. They worked with my insurance and rental company…read moreseamlessly. As a geico customer my rep was forthcoming. He kept me up to date on repairs even reassured me when it took a little longer the reasons why. Front desk clerk was attentive. My repair looks great! Thank you union city team

***Fraud Alert*** Avoid…read more Avoid this place completely if you can. You have been warned. I had a claim through Geico and this was the shop they sent me to. These folks started scamming me from the moment I arrived. They gave me an extremely low estimate and then charged me 10x more AND on top of that they did not actually perform the services they stated they would. First, when I initially brought my car to them I asked them for an estimate so that I could compare prices. This was for a broken passenger window. After the guy took pictures he said he couldn't give me an initial estimate but he will send the pics to Geico and then I'll get an estimate. He encouraged me to leave my car but I was uncomfortable doing that without knowing how much I would have to pay. Good. I took my car home and waited for the estimate. Next, the estimate comes and it is like $300 to replace window. Fine sounds reasonable. I accepted and then scheduled drop off. At drop off it was explained that estimate may change once they fully open things up etc. Understandable. I then told the mechanic to let me know if the estimate changes and to call me for me to approve. Next, a few hours later I get the new estimate and it's $2500!!!! Damn near 10x the original estimate. I immediately called them and said I don't want any of those additional services including the paint job they added and some other stuff. I asked them to stop everything and I will come pick up my car. So then the manger tells me they have already started and the door is all apart and buffing has started. Huh? First off, the estimated time of completion was a month and at the shop I was told they was sooo backed up and wasn't sure when they could start. But now yall have already started. I called BS and told them I would take it as is. They said the car is not in driving condition so they can't release it and it's after closing anyways. I'm pissed at this point but I'm also traveling for work. So after going back and forth with them over this I essentially had no other choice but to pay 1000 deductible for this repair. But that's not the end of it. After all that, when I finally get back in town after I had someone else pick up the car I go to inspect the vehicle and the scratches on the door is still visible so they didn't buff or paint that and when I go to close the door all I hear is shattered glass still in the inside the door like they never opened it up and removed the shattered glass from inside the door. Ridiculous and unprofessional liars. Do not use this shop and tell GEICO to not send your car there!!

Horrible customer service. I had repairs done due to an car accident (GECIO insurance referral). I…read morewas never notified by the auto repair shops findings of damages I was blind sided at pickup. No one called me to notify me of the damages covered by insurance that they will be fixing. Upon completion I was given a stack of papers and was told here is what we did as if I know how to understand their language used to document repairs. No one explained anything to me throughout the process of my car being repaired at this shop. Overall experience was horrible. (DON'T use them for your Insurance claim, it's shady they work for the insurance company)

I have used Corbitt's for 2 of my vehicles. After body work on the first one , my headlight stopped…read moreworking which they had JUST replaced With my second vehicle, I had some minor work done with a part replaced. In less than 6 months the entire part fell off my car. When I went to have the repair redone , Craig tried to accuse me of pulling the part off manually. it took 6 weeks for them to complete the order for my part and I was told AFTER the work was complete that the repair wasn't under warranty and I was expected to pay full price even though their policy states all repairs are under warranty for the life of the vehicle. I was told the owner would contact me the next day to follow up and answer my questions, now there's an excuse and straight up nasty attitude and poor customer service when I call to follow up and i STILL haven't heard from the owner over a week later. I would NEVER bring another vehicle here again.

My experience: Overcharging customers, Very rude manager, after I picked up my vehicle they still…read moresupposed to order me some part that they damaged. Surprise they never did and they are not answer the phone or emails anymore. Not recommending at all. Terrible customer service, work and overall experience

Remembering my last time dealing with the collision dept of this dealership, I was hesitant on…read morebringing my car here for repairs but I took it anyway on Sept 11th, they started repairs on Sept 15... Its Oct 25th and I still don't have my car and I'm being told I have to wait another week or two for them to finish the repairs... None of this would be an issue if I didn't have to continuously call Tom for updates and feel like I'm getting the runaround. I called on Oct 5th and he told me the main part wasn't in yet but HE WOULD GIVE ME A CALL when it does come in. I CALLED on Oct 20th for him to inform me that the main part is in and they have their two best people working on it and to give them a week or so... I CALLED today (Oct 25th) for him to say they have to take out the motor and only ONE PERSON (NO WAY THIS CAN BE TRUE) does that so that is the holdup and to be patient ... okay so the car has been there for 7 weeks and NOBODY thought to take out the motor or have the ONE PERSON who does that work to be on standby for when the part does come. Every time I deal with this collision dept, I REGRET IT. How were the two best people working on the car if the ONE GUY hasn't taken out the motor? How does a "17 day repair" turn into 25+ days with no guarantee.