My one and only experience left doubt as to their professionalism and ability to perform adequate…read morework. On November 21st I called to see if my insurance notified Gerber for two car claims I had. Although Gerber did not receive either claim, I had already received an estimate for cost for one of the vehicles. The person I spoke with said I could come in on November 22nd to have the vehicle looked at. On November 22, I arrived at Gerber. I went to the front desk and the person working the front desk did not inspire confidence. After explaining why I was there, she asked if I knew who I spoke with and I did not as I was told there was only one person that handled my company's insurance (USAA). Ultimately I left, called my insurance provider and changed the place I would take my car to be repaired. My feeling is, if the small things like customer greeting, addressing customer needs on the phone, and attitude are poor quality, the important thing gs like repairing my vehicle would be poor quality.

Service of having my Toyota bumper replaced via insurance company. Quick Quality work was delivered…read more. Results were superb. Manager Nick was super helpful and left me with a value able impression and experience. I really liked the text message updates of my car's service progress.

My car was damaged and needed repair I was referred by a neighbor and was pleased with the service…read moreand accommodations that I needed due to personal circumstances. He was very accommodating. I even add to take it back part of my window sealant had come down took it back and it was handled. He got my car back to looking like a new car and even touched up my door. I hope I will not need them again anytime soon but I will definitely recommend them if needed. Value good for the damage I had done and I appreciated his honesty from the time of the estimate to completion of work.

Donny is a miracle worker with a time machine!…read more My car is as good as new, thanks to Don Otts Auto Body! I had some minor front end damage and needed a wheel well cover replaced. At first, I mistakenly took my car to another shop (affiliated with a local Toyota dealership, use your imagination) for a quote. It was a battle just to get them to look at it because their online appointment system offered me a Saturday time that didn't exist and when I called, I had to call back multiple times until someone picked up in the shop. On top of that, I was obligated to wait a week before they would even look at it. Long story short, I was given a quote and left feeling unsatisfied, but I booked a date for repair and paid for the parts. During the time I was waiting for the date of my appointment to arrive with the Toyota dealership body shop, I had my oil changed at Smith Imported Car Service in Louisville. I told them about my issues, and they immediately referred me to Don Otts. Right there in the waiting room of Smith Imported, I called Don Otts and set a same-day appointment within less than an hour. Could not be easier! I brought my car over to the shop that day and had a quote, along with the bad news about my previous quote (a lot of after-market parts that were not for my make and model.) Without compromising on quality, the price Donny gave me was competitive along with a promise to use only Toyota parts. Donny had to go out of town for a week, otherwise I could have left my car at the shop for repair as soon as my parts came in. (Contrast with the Toyota dealership body shop where they said I would be lucky to have the work done by early November when I visited in September.) Here's the "happily ever after." Once the ordered parts came in and Donny gave me a call, I had my car back in just 2 days. It was looking beautiful and shiny again. I swear, these guys have a time machine. They're super professional and nice to boot. You can't go wrong with Don Otts. Don't waste your time on other places, and just call them first. Truly above and beyond.

Courteous and friendly staff. Great service. Worked me in quickly on short notice. Highly recommend!read more

My car dealership sent me to Precision when they weren't sure what to do with an SOS Emergency…read moreservice disabled notification, and they met with me quickly, found a loose sensor, plugged it in and sent me on my way without charge. Great guys, and I hope I don't need their services in the future but would go back without hesitation!

Fantastic from start to finish…read more I called about getting my daughter's bumper reattached after an unfortunate mishap in our very own driveway. They were honest about reattachment versus a brand new bumper and made it a very easy choice. Fast, great customer service, fair pricing, and did an EXCELLENT job removing the dent and reattaching the bumper for us. Would absolutely recommend to others looking for bodywork.

Quick, efficient, knowledgeable. Very happy with service received. Would definitely returnread more

A+ from beginning to end. I was given an estimate from Day one and the entire process was great.read more

My husband and I have always had good experiences with Senn's Collision Repair Center on Poplar…read moreLevel Road. Recently, we learned that their customer service is also excellent. I authorized Senn's to replace a fender and provided a deposit to cover the parts. Soon after I learned that my car had an engine problem that would be expensive to fix so that I would likely to trading my car for another. I called Senn's to see if I could cancel the order even if it meant forfeiting my deposit. Not only did they cancel the order, but they refunded my deposit, saying their organization wanted to be good neighbors.

I cannot say enough good things about my entire experience with Tony's. Be sure to check the posted…read moredates on reviews because this is current. This was easy, from talking with Heather and Hope on the insurance claim to the quality job of matching my 20 yr. old beige car color with a new bumper. It made the entire car look new; it brought me to tears. My heartfelt thanks for the headlights and for cleaning the car for me to pick up! Thank you, ladies, for your friendly service. It made the event so much easier to walk through, and renting from Enterprise was close and convenient. This business works well with the community for the ease of the customer. Needless to say, Tony's comes highly recommended. R. Fuller 6-24-2026

Awful costumer service!. Was with my spouse on big truck. The owner was rude rude when the truck…read morewas ready the owner said he would come and get him but never did and when he called back he refused to pick him up and take him back to his truck cause it was 12 miles from the shop after forking out a few grand. When he got the truck back. It had went from having half a tank of fuel to empty and they kept his towing hook and refused to give it back. So truckers beware! Not nice people to work with.

Service was exactly on time, results look perfect: great service all the way around…read moreConvenient location Smooth insurance company and collision center coordination

I got my fender and front grille replaced here on the phone my fender was $985 and once replaced…read more$1500 of you care about your car do not come here they will take over a month like my Mercedes e350

The only place I feel completely comfortable leaving my car. This shop is run by friends of my…read morefamily for about 15 years. They are trustworthy and fair. I have never felt overcharged, and they won't do more work than what is necessary. The longest I've ever had to wait for a repair was 3 business days. You can be assured they will fix any problem you have with accuracy. They will explain everything to you in a way you can understand--it won't be that car language gibberish you get from other shops. This way, they help you to know what the problems are, what they are caused by, and how they are going to fix them. HD Automotive will not try to rip you off. Also, they are some of the friendliest folks I know. Isn't that nice these days? Go visit them--it'll be worth the trip.

Extremely honest. I had lost my wallet with money and id. After servicing my car, they returned the…read morewallet and everything in it. It had fallen out of my shirt into the engine compartment where they found it. They dont do unnecessary repairs. They will work with you by priortizing performance safety convenience items to be worked on. If they make a recommendation and do the work they show you the old parts and explain why.