it took a week and a half to be told to go somewhere else for hail damage. Less than helpful.read more

I stumbled across Hagedorn Collision Center when I was in search of a nearby shop to get my side…read moremirror replaced. Nearby is now New Albany, Indiana for me and the search showed it was a couple minutes away on 5th street just off of the historic mansion row of Main Street. I called them up one recent afternoon and they told me if I was there before I think 4 p.m. they could see me for an estimate. The person on the other end of the telephone had to check if they had availability as they had been pretty busy recently but fortunately it turned out that they could squeeze me in. I had called a couple other places including in Louisville but the voice on the other end of the telephone was so sweet that it made me feel more comfortable choosing this place to take my vehicle. The friendly customer service made me feel as if they would perhaps be more attentive or fair in their work and prices and whether that's true or not, it's definitely proof that a good receptionist and good customer service is important. I believe the receptionist's name is Jenny. So the last name of this business is an uncommon one and obviously it's the same one as our very own Louisville Yelp leader so I thought it very cool that it was this place I chose to take my vehicle to. I mean I haven't run across too many Hagedorns and so when I brought up the name to the receptionist, she was surprised that I knew her and told me that she was related to the family business. Well after talking a bit, it turned out that it wasn't the same person we were talking about but that there were just two people with that same uncommon name in the area. Funny coincidence. I had a great experience at Hagedorn Collision Center. The family operated business gave the same friendly customer service in person that I had over the phone call. Everyone I spoke to had that Southern hospitality charm that it made me feel like they were welcoming me into their home. One of the Hagedorn staff got all the details from my vehicle and after a search gave me a couple of different options including one that saved me quite a bit of money. I paid for the part and a couple of business days later they called to let me know the part was in and that I could drop off the vehicle. They double checked to see if the the part was indeed the correct one and after confirming, they told me the vehicle would be ready the next day after installing and going through the paint department. The next day they gave me that friendly call and gave me a nice welcome back into their shop. They told me to check the vehicle to make sure I was happy with the work and after checking, I paid, they thanked me for the business and I went on my way. I hope I don't find myself in situations where my vehicle needs a collision center but I know if I do end up needing it, Hagedorn Collision Center will be the first place I call up. If you need something simple such as a mirror replacement, getting rid of any size scrapes or dents, or bigger work done on your vehicle, I can definitely vouch that Hagedorn Collision Center has amazing customer service, fair prices, and good work.

Jack Hart is hands down the best at what they do. I had my car door fixed at their shop and was…read morehighly satisfied with the job. They also were able to complete the job in a very timely manner and were happy to hold my vehicle while I was out of town at no additional charge. Super friendly customer service and they also sent frequent updates to my phone to inform me of progress. If anyone ever needs any form of body repairs on their vehicles, I highly recommend Jack Hart!!

3rd time they have fixed our vehicles- 1) My husband's truck when it got hit while he was deployed…read morein Afghanistan - they saved me stress and fixed flawlessly and quickly 2) My two week old Camry after being impaled by a Panera umbrella - pretty quickly during Covid and lastly 3) My now 3 year old Camry after being ran into by a buck. All of the vehicles come back without any issues and I have never had to talk to insurance after the initial claim. I cannot say enough about their service.

Kavanaugh Complete Car Care Review While driving across the…read morecountry, my car developed broken stabilizer bars, and I needed help fast. After checking reviews, I found Kavanaugh Complete Car Care, and I'm so glad I did! From the first call, Karen was incredibly kind and helpful -- she quickly sent a repair quote, scheduled our service, and even arranged for a rental car to pick us up directly from the shop. The pricing was fair, the work was done efficiently, and the customer service was exceptional. It's rare to find a shop that treats travelers with such honesty and care. I highly recommend Kavanaugh Complete Car Care to anyone needing reliable auto repair and genuine customer service!

I reached out to this shop hoping for a quick tune-up on my 2004 F-150 4.6L Triton just spark plugs…read moreand ignition coils. I had already purchased brand new genuine OEM Motorcraft parts myself. All I needed was the labor for the install to save some time, since I'm perfectly capable of doing the job myself. They refused to use my parts, even though they were OEM. The policy is apparently no customer-supplied parts, period. I understand not wanting to use customer parts for more complex repairs, but for a simple tune-up like spark plugs and coils, it really shouldn't have been a problem with genuine OEM Motorcraft parts. It felt like it was purely about marking up the parts themselves rather than any real concern. For something as basic and straightforward as plugs and coils, this rule is ridiculous and frustrating. Ended up doing it myself. If you're capable of handling a basic tune-up yourself and just want to pay for labor to save time, this isn't the place their inflexible policy will waste your time instead.

My car was damaged and needed repair I was referred by a neighbor and was pleased with the service…read moreand accommodations that I needed due to personal circumstances. He was very accommodating. I even add to take it back part of my window sealant had come down took it back and it was handled. He got my car back to looking like a new car and even touched up my door. I hope I will not need them again anytime soon but I will definitely recommend them if needed. Value good for the damage I had done and I appreciated his honesty from the time of the estimate to completion of work.

Donny is a miracle worker with a time machine!…read more My car is as good as new, thanks to Don Otts Auto Body! I had some minor front end damage and needed a wheel well cover replaced. At first, I mistakenly took my car to another shop (affiliated with a local Toyota dealership, use your imagination) for a quote. It was a battle just to get them to look at it because their online appointment system offered me a Saturday time that didn't exist and when I called, I had to call back multiple times until someone picked up in the shop. On top of that, I was obligated to wait a week before they would even look at it. Long story short, I was given a quote and left feeling unsatisfied, but I booked a date for repair and paid for the parts. During the time I was waiting for the date of my appointment to arrive with the Toyota dealership body shop, I had my oil changed at Smith Imported Car Service in Louisville. I told them about my issues, and they immediately referred me to Don Otts. Right there in the waiting room of Smith Imported, I called Don Otts and set a same-day appointment within less than an hour. Could not be easier! I brought my car over to the shop that day and had a quote, along with the bad news about my previous quote (a lot of after-market parts that were not for my make and model.) Without compromising on quality, the price Donny gave me was competitive along with a promise to use only Toyota parts. Donny had to go out of town for a week, otherwise I could have left my car at the shop for repair as soon as my parts came in. (Contrast with the Toyota dealership body shop where they said I would be lucky to have the work done by early November when I visited in September.) Here's the "happily ever after." Once the ordered parts came in and Donny gave me a call, I had my car back in just 2 days. It was looking beautiful and shiny again. I swear, these guys have a time machine. They're super professional and nice to boot. You can't go wrong with Don Otts. Don't waste your time on other places, and just call them first. Truly above and beyond.

He did a great job taking care of a couple of dings on my wife's car. We went from four to almost…read morenone as three were totally repaired and one he said he would only be able to do so good and then he did great.

I leased a 2022 Chevy Equinox in August, 2022. Two weeks later some asshat slammed his car door…read moreinto mine (while I was in the office at work) and created a dent. Not a big dent, but it was literally a Brand New Car and some idiot decided not only to dent it, but to not leave a note or anything. The dent wasn't, like, huge or anything, but it was on the driver's door, so every time I got in the car I'd see it. After enough time passed and I had enough extra cash, I decided to get it fixed. I drive by the Dent Doctor pretty regularly, so it was a no-brainer. I emailed the Dent Doctor a couple pictures of the dent and they sent me a ballpark quote of $150 to fix it. Easy enough. They generally book a couple weeks out, so when my appoint came along I was there at 8:15 a.m. Kaden was busy working on someone else's car, so I said "Hey, I can just sit and wait". He said there was no need, that the other car could wait, and by 8:25 my car was in the building being worked in. I figured it would take an hour to an hour-and-a-half, but I brought my laptop so I could work while the dent was being tended to. They've got a small waiting room in the lobby with a table and a couple chairs. I didn't need a lot of room to work and that was just fine. Imagine my surprise when, at 8:55, Kaden walked out and said "Ok, you're all set!" Holy WOW! I was not expecting it to be done in, literally, 30 minutes. I settled my $150 repair charge and I was on my way. Total time on site was less than 45 minutes and there is, 100%, no sign of the dent any more (see my Before and After photos). I know it was a 'me' thing more than it was a necessity and didn't impact the care at all, but it tasked me, so I had to do it. Besides, it was only $150 to make the car look like a million bucks again. Thanks, Dent Doctor! I know who I'll be calling on if I need a dent fixed again!

I had a great experience with Michelle and the team at 444 Auto Body & Customs. After an accident…read moreinvolving my nearly new Honda CR-V, Michelle was incredibly thorough during the estimate process and identified damage that other people could have easily missed. Throughout the repair, she kept me informed with regular updates and proactively communicated with both me and my insurance company. When additional damage and parts were discovered during the repair, she worked directly with the adjuster, advocated for the repairs that were needed, and kept the process moving forward. Michelle took the time to answer questions, explain the process, and make sure the vehicle was repaired correctly rather than simply taking the quickest route. The finished repair looks fantastic, and I would not hesitate to use 444 Auto Body & Customs again or recommend them to others. Thank you, Michelle, for making a stressful situation so much easier to navigate.

I had my wife's car repaired. Previous owner scraping it in on the garage. They did excellent work…read morein a timely manner.

I chose Manning's Paint & Body Shop after my car had damage to both the front and rear…read morepassenger-side doors. The damage was serious enough that it clearly needed more than a minor fix--either dent repair, replacement, and definitely repainting. I went through my insurance, and Manning's was one of the closest options to me. They also had a high number of strong reviews, which helped me feel more confident choosing them. Getting started was easy. When I called, they said they could get my car in within about a week and a half, and I was able to schedule an estimate almost right away. At the estimate, I was initially told my car would be done by the beginning of April, so I dropped it off on March 12 with that timeline in mind. After they got further into the repair, though, I was told the completion date would actually be April 21. That was a big difference and definitely frustrating, especially since I was relying on insurance for a rental car. I had to change the type of rental I was using just to stretch my rental coverage and avoid paying more out of pocket. The good news is that the car was actually finished much earlier than that revised date--at the very beginning of April--so I was very relieved it ended up taking less than a month. And most importantly, the repair work itself was immaculate. You genuinely cannot tell the damage was ever there. The paint and body work turned out beautifully, and they did an amazing job restoring the car. The other thing to keep in mind is the price difference. The original quote was around $7,500, but the final cost ended up being closer to $8,500. Since I was going through insurance, that wasn't as big of an issue for me, but if you're paying out of pocket, that kind of jump is definitely something to be aware of.

My experience with Manning's wasn't a great experience. My car was brought in for repairs ($10,000…read moreworth) and they put in OEM parts, but my left tail light which is a LED light stop working less than a year after installation. Prior to coming to them I was told that they guaranteed their work, but I was also told when I brought it in that they were not responsible for the light going out. I was really disappointed when they told me that and I was responsible for getting a new tail light and they would install in for free(I guess that what they mean as far as guaranteeing their work) I was and still disappointed in my experience and hope they will not disappoint anyone else in the future.

A+ from beginning to end. I was given an estimate from Day one and the entire process was great.read more

My husband and I have always had good experiences with Senn's Collision Repair Center on Poplar…read moreLevel Road. Recently, we learned that their customer service is also excellent. I authorized Senn's to replace a fender and provided a deposit to cover the parts. Soon after I learned that my car had an engine problem that would be expensive to fix so that I would likely to trading my car for another. I called Senn's to see if I could cancel the order even if it meant forfeiting my deposit. Not only did they cancel the order, but they refunded my deposit, saying their organization wanted to be good neighbors.