So let's say you have a wife that likes to back into things, pull out in front of other vehicles or…read moreget hit by people that aren't paying attention and pull out in front of the giant red mini van. Possibly you've rear-ended a police car on an icy day. After a giant snow fall you tried backing out of your driveway onto a snow covered street only to back into a parked car. I'm not saying we've done any (all) of these things, but I'm just saying in case this happens, where do you take your vehicle to get it repaired? Auto Rehab Crash 1 has done a great job on the three vehicles I've taken to them. You can't see any of the damage that was done when they are finished. Every time I've called, they have been polite and courteous. They have worked with my schedule. If I have to leave a message they respond quickly. The best part is that they do back their work too. Two days before Christmas '10, I backed into a neighbor's car. My Silverado's bumper and bed was damaged. I scheduled the repairs at Crash 1 and with in a couple of days of dropping it off, my truck was restored to like new condition. You couldn't see any damage at all. Flash forward to a couple of weeks ago. The pad on the bumper started coming off, I took it back to them and with out any questions or excuses they made the arrangements to fix it with no additional charge to me. I dropped it off this morning at 8:00 AM and was able to pick it up at lunch time. Everything looked good. They told me that if the same thing should happen again, bring it back and they will replace the entire bumper. I know some people will think "They should have fixed it right the first time." I think they did, I believe that the pad they used came off the old bumper per the insurance company and it had been damaged in a way that neither saw until the temperatures were in the upper 90s and it warped. Things happen, and they took care of it. Whether it was their mistake or uncontrollable circumstances, they made it right.

Unbelievable service and so very helpful. I was in such a time of need and Julie and Lee were…read moreextremely helpful during a difficult time. I would recommend caliber collision and this team again and again. Very caring not just out for a buck they truly care about the customer.

JB rocks with honesty and a skill set not found anywhere else in the auto body repair biz. We…read moredropped off our sad 2016 Honda van and 8 hours later he delivered a beautifully finished front end bumper repair at 1/4 the price of any other body shop. More impressive than his skills is his friendly manner and complete transparency in the work he's going to do for you. Get your dinged up car over to JB today! You'll be writing a review just like this one!

JB did an absolutely amazing job fixing and painting a large dent on my car. My car has a white…read morepearl finish, which is notoriously hard to match, but JB pulled it off flawlessly--the repair is seamless, and you'd never know there was any damage. What truly sets him apart is not just the quality of his work but how reasonable his pricing is. On top of that, he turned everything around in just 24 hours. He was a total lifesaver and I couldn't be happier with the results. Highly recommend!

First, let me start of by saying they did not ask me to write this review. VinGogh truly saved the…read moreday and went the extra mile after a nearby "15 minute oil change" shop drained my CVT transmission fluid instead of engine oil. Very knowledgeable, nice, and easy to talk to staff that made a crummy situation way better. Great documentation with excellent communication and a very fast turnaround to top it off. they stayed late and had it all done very quickly for something so short notice. They even took a very noticeable collision dent out of my front bumper free of charge! I'm not saying expect free repairs, but they're great people who get the job done right. Couldn't be happier given the circumstances and I will definitely be taking my business here again.

Shayne and Keri are amazing! They're quick to get you scheduled when is convenient for you (nights…read moreand weekends are a huge bonus for those of us that work normal 9-5's), quotes have always been accurate, and everything they've fixed for me over the years has held up great. Pricing is spot-on, you get exactly what you go for with no pressure to do anything extra. Shayne has replaced alternators, sway bar links, brakes, rotors, exhaust parts, etc on a few of my vehicles & I don't trust anyone else. Overall the best folks to bring your ride to.

I was rear ended; took my car into Gerber the next day and they had a repair scheduled for me in…read moreunder 30 minutes. My insurance company was being a hassle because of the nature of the incident, but Jennifer was incredibly accommodating and responsive to any and all questions, emails, and phone calls. A repair that was estimated to be completed in 3 weeks was done in less than 2 and I am beyond happy with how the repairs looks. Highly recommend!

Waiting over two weeks for a simple bumper repair quote is ridiculous. Despite making numerous…read morecalls to follow up, I was repeatedly left chasing for answers and received no meaningful communication. An estimate is one of the most basic parts of the process, yet this company couldn't manage to provide one in a reasonable timeframe. After wasting enough of my time, I finally told them not to bother with the quote at all. The lack of urgency, poor customer service, and complete failure to communicate made it clear that this is not a business I would trust with any repair work. If they can't handle a straightforward estimate, I have serious concerns about how they handle actual customers and repairs.

Today is Tuesday November 22ND 2022 I've been here before…read morefor some work on my vehicles This place never disappoints Professional and Excellent Customer service Mark and the entire staff , are so people friendly and you feel like you're part of the family when your there the prices are affordable and they don't over charge, or try and sell you something you don't need they really do care about your finances as well as your safety. So if anyone is looking to spend their money wisely and love the outcome of the work this body shop puts in !!!! TRUST ME, I PROMISE YOU WON'T BE DISAPPOINTED

Mark, Geri, Tina and the entire crew at Alpine Body Shop? Class act, all the way. They fixed…read moremother's car on time, on budget and with the kind of human touch required for a difficult situation. I'd recommend Alpine Bidy Shop a million times over. Thank you!!!

These guys are great! I was recommended to see them by the local Chevy dealership when I hit an…read moreanimal on the highway right before Thanksgiving. They were efficient with the repairs and were so helpful and easy to work with. They took me to my rental car at the airport, and had cleaned my car inside and out when I picked it up! Now 6-7 months later, I had an issue come up associated with the repairs they did and they were quick to respond and it was solved within an afternoon. Fantastic customer service from my experience. Thanks Chris and Phil!

Excellent shop. Great job on my Subaru. Matched paint perfect,helped me with insurance and rental…read morecar stuff. Safe bet with these guys!

When you have bad luck with cars like I do, living close to a place like Caliber Collision is a…read morereal blessing.  Even if you don't live close, choosing Caliber for your auto body repairs is a wise decision. For the past couple of decades, my vehicles have been magnets for people not paying attention, even a loose road reflector and a flood.  I have experienced working with numerous body shops over the years.   Since 2014, my vehicles have been rear-ended about a half dozen times while sitting still, sometimes at intersections and sometimes while parked with nobody inside. Back in June, a Doordash driver backed into the back of my wife's 2016 Jeep Cherokee with his Chevy Colorado truck, causing about $6k in damages to it.  He took off.   Knowing Caliber was nearby and my mom had used their services before and was quite pleased, I took it there.   I was pleasantly surprised at how well Tammy kept me up to date with the repairs.  In fact, Tammy kept us more informed with text updates than anyone else involved in the situation, including my own insurance company.  Doordash was a useless nightmare to deal with, but that is another story... 6 weeks after getting the Jeep back, looking like new again, my son and I were rear-ended at a traffic jam by the Festival of Lights on opening night by a kid who had just gotten her license, had friends in the car with her and wasn't paying attention.  Her car was small enough so that it not only damaged the rear bumper and lift gate but it then wedged itself underneath the Jeep destroying the exhaust system, causing about another $4k in damages. Although we requested the towing company take it straight to Caliber Collision, they refused and took it back to their shop, holding it hostage until my insurance company or the at fault party's insurance company paid their insane fees to release it.  Again, another story.... The insurance companies dragged their heals and we wanted to get it done before the snow started falling, which is why we purchased a 4WD in the 1st place.   We let Kelly at Caliber know what was going on, as she had also been in contact with us and she amazingly had our Jeep back to Caliber within an hour or so!  They fronted the cost for insurance to take care of later.  This was a weight lifted off my shoulders already! They had the repairs done fast and replaced the 5yo exhaust system, which can only be a plus.  Tammy and Kelly, again kept us informed the entire time and it looks and drives like new again!   Of all the repair shops I have dealt with over the decades, Caliber Collision is by far the most professional, reliable and dependable I have ever worked with.   I have no doubt that I will need repairs again down the road and I have no doubt that we will not hesitate to return to Caliber Collision when that time comes.

In November I bought a car from the online dealer that has the giant vending machine looking…read morebuildings. The car had a sagging headliner that was not disclosed in the ad and so the dealer agreed to replace it under warranty. The stipulation was that I had to take it to a body repair shop in Freeport (we'll call them Gerbil Glass & Collision) and the quote for the repair must be submitted by the end of the initial warranty period (which was end of January). After much hemming and hawing from Gerbil it was now in the middle of January, and they still had not submitted the quote to the warranty company. I called the warranty company voicing my concern with Gerbil and they finally recommended Caliber Collision. Caliber got me in right away and handled everything with the warranty company. They kept me in constant communication with texts, emails, and had a weblink that showed the progress of my car while it was being repaired. They did excellent, quick work and the headliner looks like it came straight from the factory, better even!

I wish I could give negative stars. I had my 2002 Chevy Camaro fixed here 8 years ago. When I…read moreoriginally picked up the car one month after they originally started repairs, I immediately noticed that some of the door trim pieces were cracked as if they had been pulled away from the body at a 90° to remove them. I pointed it out and they ordered replacements, no problem. I was a happy customer. Now, 8 years later, I've moved to Arizona and car starts overheating. Assuming this has something to do with the extreme heat and needing a different thermostat, I replace that. The problem persists so I take it to a shop. They were able to find the issue which was caused from shoddy repair work. Apparently, over the last 8 years, my wiring harness has been rubbing on part of my frame because it wasn't routed correctly after the repair, severing the wires to one of the cooling fans. Mind you, the repair shop I took it to called ME to ask if the vehicle had be ever been in an accident. So I call Parson's -mostly because the accident wasnt my fault and being 8 years ago I have literally no idea which insurance company the repairs were handled through. To say the representative on the phone was unhelpful would be an understatement. I was actually told "Well, you should have come to us long before 8 years after the repair." ARE. YOU. KIDDING. ME? The issue was just brought to my attention and had I stayed in Rockford forever, I probably would have never noticed until a wire to something more serious was severed. I'm not in the business of repairing cars after accidents YOU are. And it's YOUR job to make sure you have competent people doing it, similarly to how it's my responsibility to make sure I'm competent at MY job. Which has NOTHING to do with automotive repair. Maybe, if you'd have fixed the car correctly E I G H T Y E A R S A G O we wouldn't be having this conversation and you wouldn't be getting a bad review. On top of this, I originally put this review on Facebook and one of their sales people, Bill Foley, reacted with a "wow" reaction, then blocked me from their page. KEEP IT CLASSY, PARSON'S.

Parsons did a great job for us repairing hail damage. They worked well with our insurance company…read moreand they even had a rental car available. Locally owned is important to me also.

I just want to say, if you ever need auto body repair, East Rockford Body Shop is the place to go!…read moreEverybody is so nice and they are honest and stright forward. They help you with anything that needs to be done. Actually they pretty much do it all for you. You make the claim to your insurasnce company and they'll take care of the rest. They give you constant updates on whats going on and answer any and all questions you may have, even if yoh are a very picky person like me. They never skirt around anything. When I picked up my car yesterday, I was in awe! Even with my complicated paint, it was absolutely beautiful! Every last little thing was shown attention and taken care of properly. I hope I don't have to see them anytime in the near future, but when I am in need again, I'll deinitely being going back to East Rockford Body Shop!