I brought in a truck with some minor rust (2 locations, a few inches in size) and some stone chips in the paint. The job was a general restoration; there was no collision damage. First, the good: They did excellent work; the truck looks gorgeous! They even had custom replacement vinyl decals cut and buffed all the paint that they didn't replace in order to make sure everything matched. I have no complaints at all about the quality of their work whatsoever. If I were only reviewing their work, I'd give this shop 5 stars. The bad: Their business practices leave a *lot* to be desired! Originally, I was presented with two quotes: one higher, one lower, depending on how much restoration work I wanted done (i.e., just fix the rust, or repair all the small nicks and chips too). I authorized the larger of the two, since I thought that a thorough restoration was worth the extra cost. After over a month in their shop, I received a call notifying me that the work was complete. All is well so far. However, AFTER the work was finished, I was informed that the bill was now the SUM of the two original quotes (over $5600 total -- a very unpleasant surprise!), not just the larger one that I had authorized. To add insult to injury, I was informed that using a credit card to pay would also result in a 3% surcharge above and beyond the already inflated total. This had not been discussed earlier either. Consequently, the job cost far more than what I had agreed to, and I had no option but to pay it as the work was already finished. After taking the matter up with their management, they offered to drop the 3% surcharge, but that was the extent of their accommodation. They assured me that any misunderstanding was entirely my fault. As an engineer, I deal with vendors and contractors on a regular basis -- usually for far larger dollar amounts than this -- and I've never felt misled to this degree. In summation, if you need body work, this shop will probably do good work, but be ABSOLUTELY SURE that you understand what your final bill will be when talking to them and that there is ZERO wiggle-room on their-part. I'm not sure if my experience was due to a sloppy presentation of their quotes or outright deception (it felt more like the former than the latter), but either way, I'll be avoiding this shop in the future. As always, the old saying applies: "caveat emptor." read more

Got my car fixed here. Nice staff. Tom, the owner is nice to talking to him. Called me to make sure my car is good, I appreciate to fix my car read more

Med-City Collision - Body Shops Near Me - Rochester, Minnesota

They did not take care of me or my 5 month old car. They washed it without my consent leaving love marks and 2 sets of deep scratches. not matter how knowledgeable they are, I wouldn't trust them with my winter beater. read more

I ran into the side of a woman's vehicle and when she came here to get a quote they took care of her vehicle for the most affordable price in town!! If you are in an accident or you need any work done on your vehicle, this is the BEST PLACE!! We will always go here for now on!! Thank you!!!!! read more

I had used them to replace and paint a rear tailgate door on my suburban, which they did a good job on it. Several months later, I had backed into a neighbors rusted out 2000 honda civic, and put a dent into the rear quarter panel. I asked that they go there to get a bid on the repair. The neighbor had told me that he had only paid $800 for the car, and the dent did not cause any serious damage. Med City had provided them with a repair estimate for $2000.! The neighbor had no intention of fixing the car as it was pointless, but still had me on the hook. Because of me recommending them for the bid, I ended up paying the neighbor for more than what they paid for the car, $1,000 and in the end, they got a car for free plus $200. read more

Do not go here. They don't stand behind their work. I took my car here to get a new trunk lid installed. Now that the trunk lid is installed the trunk will not close properly. Although I never had a problem with the trunk latching before this, Med City says the latch is bad and for an additional cost they will install a new one. What a COINCIDENCE that the latch is now bad after they removed it and re-installed it on the new trunk! I've worked in the automotive industry, and it is not a reputable company that will not stand behind their work. read more