Waiting 2 months for my windshield terrible service. They had me pay upfront no service at all. Try another glass shop do use them.

I went to caliber collision think I was having to make a claim on insurance for a minor repair. Mitch was so awesome. He explained the pros and cons of paying out of pocket or claiming on insurance. After he expected the car, he was able to fix it for even less than what my deductible would've been. superior service with a friendly attitude. I highly recommend read more

They did a great job on the repair of my Subaru Outback front bumper and passenger side quarter panel. The paint color matches perfectly, they delivered my car to me, it had been cleaned and vacuumed and had a full tank of gas. read more

Quick, great communication and really fair pricing. Trinidee was great to work with! Highly recommend.

DO NOT TAKE YOUR CAR TO CALIBER - AVOID IF POSSIBLE!!!! Zero stars if I could!!!! Negative Stars!!!! My car was in a fairly substantial accident on February 11 and because my insurance contracts with Caliber it was towed there. They had good communication for the first 5 days (there was a period of time trying to determine if it should just be totaled) and it went downhill from there. We received a text saying our car would be completed on March 10. But when my husband called on March 9, they hadn't even started on it!! It then took 3 calls for them to send the requested supplements to my insurance company. We were finally told we could pick up our car on April 14. Our liaison was nice and stayed after hours to get our car back to us since it had been so long. But on the drive home our car was making HORRIBLE noises and not shifting correctly and by the time my husband got home the Check Engine light was on. Caliber towed it back on Monday and actually admitted to NEVER HAVING DONE A TEST DRIVE! They had it for over a week and half before I CALLED THEM to find out what was wrong. They then told me that THE DAMAGE TO THE CAR WAS NOT FROM THE ACCIDENT. They refused to accept any responsibility for what was happening to my car. They just had someone run the code on my check engine light and give me a report that it was my turbo malfunctioning and completely unrelated to the accident. My husband asked for the general manager, Randy, to call him. My liaison said she would pass a note on to him to give us a call. This was during the week of May 1. On May 4, after receiving no support or calls, I paid for it to be towed to a nearby mechanic, who immediately found damage to the cover of the timing belt exactly at the location of the accident. He guaranteed it was caused by the impact and threw my car's timing completely off. Caliber admitted to my insurance company (VERIFIED BY MY INSURANCE LIAISON) that sometimes in these types of accidents, the timing is damaged. But this was AFTER I had towed it away and THEY HAD NOT CHECKED IT! The outside mechanic fixed the timing issue and my insurance company will reimburse me. HOWEVER, he discovered a multitude of problems. I paid to have it towed to a Subaru dealer and they told me it will cost $3500 to fix. It is June 18 and I have a completely undrivable car sitting in my driveway. The check engine light is on, as well as other lights, which stay on. It has trouble shifting. The turbo in fact no longer works (which it did before the accident and can be verified by 3 drivers!) Caliber made us feel like we are crazy people! But we know we had a working, functional car, and now we don't. They are the middle of this equation. I feel like bawling all the time. BUT THE BEST PART (some comic relief)!!! 3 WEEKS (on May 22) after we had the car towed away from Caliber, the General Manager, Randy, FINALLY called my husband and left this message (which I have saved) - "Yeah, this is Randy over at Caliber Collision. I'm just giving you a call on a note I had here but I'm not sure what exactly this is and what I'm supposed to do...." SERIOUSLY????? We went between rage, hysterical laughter and pure disgust! This is how you do business? We've paid for 3 tows since you guys SCREWED UP MY CAR! DO NOT GIVE THEM YOUR BUSINESS! THEY COSMETICALLY FIXED MY CAR BUT THEY DID NOT FIX ENGINE DAMAGE AND THEN CAUSED FURTHER DAMAGE BECAUSE OF THEIR NEGLIGENCE! The picture was taken by the intermediate mechanic who immediately found the damage to the timing case. Caliber had my car for 3 weeks the second time and didn't bother to find this. My insurance appraisers agree it was caused by the accident and they have reprimanded Caliber (or so I've been told). BUT BAD BUSINESS WILL ONLY STOP IF YOU STOP TAKING YOUR CARS THERE! read more

Caliber Collision - Body Shops Near Me - Murray, Utah

This place is AMAZING! I can't say enough good things about it! Customer service associates were incredibly friendly and knowledgeable. I had a wonderful contact, Cindy Walsh, who kept me posted on all the progress. I never answer my phone, but luckily they offered text updates. My car was messed up; I got hit and the front and was crunched. It looks awesome now, just like the day I bought it. Highly recommend!! read more

We had a wonderful experience with Caliber Collision this morning. Bezey, our estimator, said that the problem with our bumper could be an easy fix and he took the car into the back and was back in 15 minutes with the problem fixed at no charge. He really made our day. We used this company last year to make a larger repair and we we're very pleased with their work then too. read more

Caliber did an excellent job fixing my RAV 4. They were great in keeping me informed always polite and courteous. They went the extra mile in getting my car back. I will definitely use them again and happily refer them to friends read more

We are on our way to Michigan from California, hit a rock on a freeway in Utah, and had our car towed to Park City. They couldn't fix it so it was towed to Geico's contracted estimator, Caliber in Murray. It's been nearly a week and we still don't know what's wrong with it, other than the oil pan (due to the oil that gushed out after hitting the rock). After a half-dozen calls, Bezey got back to us to tell us there are several cars on the hoist taking space, couldn't get our car up to look at it. Today's Friday, he said it will likely be Tuesday before they can get to it. I see a lot of great reviews on this site, but our experience isn't aligning with those. The one that concerns me is Raelynn W.'s review. Since we live out of state, we can't drop by anytime we'd like to check on things so we are at their mercy to keep us informed. So far, communication has been a D-. read more

Great work done on my car and even better customer service! Super responsive with updates on my vehicle's repair status and everyone was super nice when i dropped off and picked up my car! Definitely recommend this location! read more

The most honest, caring and dedicated body shop that I ever done business with. You are given a fair and competitive quote, treated with respect and professionalism, repair is done perfectly and your car is delivered to you on time and as promised. The general manager is remarkable and deeply committed to quality service and staff are exemplary. I have done business with this particular location twice and every time they have exceeded my expectations. Truly the best operation in the State of Utah. Honest, truthful, professional and deeply caring. I highly recommend them. read more

Mark and Zach (Zack?) were beyond fantastic! I made a stupid mistake pulling out of a parking space that rendered my passenger side door unusable. I took it to Caliber Collision and everyone was so friendly and attentive! Not only did they fit me in quickly, but they even got my car back to me ahead of schedule!!! When does that ever happen! Maybe a little higher priced than others, but worth every penny for the customer service, continuous updates and overall friendly and professional staff! Hope to not be back, but know where to go if I have to! read more

Adam and Zack did such an amazing job they were great to work with they kept me in the loop the whole time , they made me feel as if I was family , that my situation was as important to them as it was to me , I couldn't possibly be happier with their great customer service I received I highly recommend anyone to come here for great services and they did such an amazing job on my car , sending Adam and Zach a hug from a very happy customer Cherie read more

Caliber did a great job on my repairs after I was involved in an accident. Jon was my advisor and he was very professional and kept me updated on the services needed. Caliber was recommended by my insurance through Allstate and I would absolutely recommend them to anyone needing a trusted body shop, very pleased with their service. read more

My front bumper needed to get fixed and Caliber did it in no time. I came by and they gave me a great estimate and once I accepted they had it done next day. Communicated with me the whole way through and texted me with updates. They did a fantastic job and I highly recommend them. read more

My 2008 dodge truck was in a accident, Jason Proctor.John B. and crew did a excellent job putting it back together for me I highly recommend them !,They kept me posted on my trucks status through out the repair process. If you need a body shop this is a good one!, Tom B. read more

Brought my car in after an accident and they were so helpful! Every single staff member was friendly and knew exactly what they were doing! I feel good leaving my car in their hands-they are very knowledgeable. I will always come back here! read more

They did not complete the repairs mandated by the insurance company claim. I walked away with a job done half-a_sed. I will never return to this repair shop. read more