More than a nightmare. A life changing experience. I had an accident around 10/30/21…read more I waited until 8/22 before I took my 2019 Infinity Q60 red line sport to Sterling Auto collision, (SAC), because I loved my car. It was driving fine. Visibly it looked llike rminor damage. Fender, grill, bumper, and deployed airbag. I've never had a nice car, so I was enjoying it while I could. Thought I'd get a pretty car. Maybe my life would change.  It did. 2 initial checks were written by State Farm to start work, 8/22 and 10/22 totaling $16,152.60. Additional amendments to damage kept coming. 1/23 for $4658.50, for headlights. 2 headlights that worked perfectly for 9 months, while I drove my pretty car. They bought brand new headlights. Why? Why that much? IT'S NOT A FERRARI. I doubt Ferrari headlights cost that much, especially if nothing is wrong with them. Slow poking for a year, to 8/23. Another check, written directly to Sterling, for $3962.92. Up another $8621.42. Now they're were at $24,777.62. But wait, there's more, we're not done. NOT EVEN CLOSE. They almost double that #. Bleeding me as I made $1000 a month payments on loan and ins., for almost 1 1/2 years. Trying to destroying my life. Like the family they almost ruined about the same time. They gave SAC an F on BBB. Unfortunately I have no family. My prospects become dimmer day by day. Because of SAC.  Time passed, they dragged on, stalling, not answering calls, no emails or calling me once. My calls went unanswered, or ignored. Once, I reached Joey, the owner. I asked, "where's my car, why has it taken well over a year"? He says, "let me check on that, puts me on hold10 minutes, then hangs up on me. That's how they treated me, LIKE TRASH. They knew all the angles. What they could get away with. Masters of deception, with no consciencee. Thinking there are no consequences for violating others. No mercy, just one goal. The art of the scam. Joey's peons, Mel and others, constantly stalled, lied, schemed. Working their magic. Over 13 months into "their project" I stopped in, to inspect the condition of my car and make sure it would still start, as it baked in full sun, totally diccoloring my dash, but still with that new car smell.. Thankfully it started right up.That high performance engine, on a car I could only dream of. Honestly, I had'nt seen much of anything done on it, except the fender. The bumper hung on the wall, as Mel said, that's it, we're almost finished. "When will it be done?", I said. Mel says,"it only needs 2 MORE WEEKS, we need to get it out  of here". More time passed as State Farm kept paying. Oddly, directly to Sterling, instead of me, that I'd transfer to SAC. The coup de gras de fraud was when SF wrote a final check for...GET THIS, $23,164.01! Then SAC abandoned the car at Infinity of Austin, for the finishing touche. That airbag, an outrageously priced one. I called Infinity to check on the airbag. "Is it installed?", they said, "we know nothing about an airbag. Car was dropped off and SAC said, IT WON'T START". I said, are you telling me you never got $23,000 to put an airbag in?"  There I was, making $1,000 payments for allmost 18 months om a loan & ins. It was obvious I was never going to get my car back. It was taken by Cinch Auto finance, after they were told it was ABANDONED, with only 4k to payoff a loan. SICK! The only nice car I've owned. Driving stinky work trucks for over 40 years. The $23,164.01?  What happened to that? Pocketed by SAC. A little "bonus". The pleasure derived by F****** ME, and getting very well paid for that privaledge. When I called up Sterling and asked "what happened to the $23k? It was Mel or another peon who said, "oh, we spent that $ on parts for the airbag. I said, "then why in the hell did you send it to infinity, after telling me you were not qualified to install airbags?!" Frauds, liars, manipulators, schemers, theives.

I am writing to express my profound disappointment with the service provided by Sterling Auto…read moreconcerning the repair of my vehicle following hail damage. My experience has been fraught with delays, subpar workmanship, and a lack of effective communication. Timeline and Financial Commitment: * June 2024: I entrusted my vehicle to Sterling Auto for repairs related to hail damage. * August 2024: I remitted the full payment of $11,524.46 ,anticipating a comprehensive and timely restoration. Issues Encountered: * Incomplete Repairs: After nine months, several components, including the windshield, moonroof glass, and various trim, remain either unprepared or not relaced. Some parts under the hood are missing. * Substandard Workmanship: The trunk was improperly reinstalled, and the vehicle emblems were not reattached, reflecting a lack of attention to detail. * Management Instability: The frequent turnover of managers has contributed to inconsistent communication and a lack of accountability. Mel, Demetri and then Abel. Also Joey Hayes the owner was contacted but never responded as well. * Communication Deficiencies: Repeated attempts to obtain updates via emails and phone calls have largely been unreturned, leaving me without clear information regarding the status of the repairs. The vehicle was returned to me upon my request for use in financial needs, after a check was handed to the manager at the time Mel in person for $11,524.46, with a promise to repair the vehicle in a timely manner at a later date in one business day. That was in August of 2024. The repairs are yet to be completed. Communication with the multiple new managers was dragged on with promises of looking into it and looking into parts. We met with Abel in person on Feb 17th. He promised the trim, windshield, moonroof and other parts would be ordered and replaced. Even including reattaching my left mirror which was unrelated to this event. I drove 3 hours there (I have moved since) and then drove 3 hrs back in the middle of the week. On Thursday March 6th at 1:21pm was the last communication from Abel (the manager) stating he was looking into parts. The same excuse given for months and months. At that time I asked for my money back. There was no response so a demand email was sent with a repair quote from another repair shop to Abel (manager), their support as well as Rachael and Joey Hayes email accounts Friday March 7th at 12:14pm. This demand was never responded to. Current Situation: The latest communication from the new manager, Abel, indicates that the shop is currently managing a backlog of 20 vehicles, suggesting systemic inefficiencies that adversely affect customer service. Personal Impact: This protracted ordeal has imposed significant emotional and financial stress on me and my family. As a longstanding patron of Sterling Auto for over a decade, this experience has been particularly disheartening. My commitment to supporting local businesses in our community has been met with an unprecedented level of dissatisfaction. Recommendation: Prospective customers are advised to exercise caution when considering Sterling Auto for vehicle repairs. My experience underscores the importance of thoroughly evaluating a repair shop's current operational effectiveness and customer service responsiveness before entrusting them with substantial repair projects. It is my hope that Sterling Auto addresses these issues promptly to restore the trust and confidence of its clientele.

All I needed was a state inspection. Would you believe I tried 4 other places before coming here?…read moreEveryone else had some excuse..."our guy isn't here today...our system is down...we only do them in the morning." Finally came here and walked in. Was immediately greeted by really friendly staff who got me in and out super quickly and with no fuss. I didn't need any kind of work done on my car today, but in the future I'll definitely come back based on how well I was treated. Thanks guys!

These guys have been taking good care of us for the last two years. Very responsive, fair, nice &…read morehonest. Not always the cheapest in town and they didn't make me feel bad for deciding to go somewhere else with one of the truck issues to save some money. I recommend them to everyone!

Honest place to do business with. I took my crashed car in for an estimate. After the insurance…read morecompany deemed it totaled, I considered it having it repaired anyway. Larry took a close look at the undercarriage of the engine compartment and recommended not proceeding with repairs. They could have very well taken my money, but we're honest enough to tell me it was not worth the risk.

They did a very professional and high quality job for a very fair price And kept me in the loop…read morealong the entire process.

So, I'm the type of person who knows nothing about cars. I add gas and washer fluid. That's the…read moreextent of my knowledge, so car repairs have always been a scary adventure for me. Not anymore. I went to Dave's because his shop was always the one mentioned the most on our local Facebook page when someone was looking for a trustworthy mechanic. I'm so glad I did. They will tell you honestly, in layman's terms, what is wrong with your car, why it needs to be fixed (and the repercussions if it's not), and breakdown the cost. They won't pressure you and try to add on "oh yeah, this doohickey gizmo also needs to be replaced at a cost of $2000". If there's something that can wait/isn't urgent they'll let you know that too. Literally, everyone there is super nice and friendly. From Cassie and Caroline at the front office, to the service staff I've met, Dave himself and even Glen who gave me a ride home. If you need car work done, please don't hesitate to go to Dave's. Like me, you absolutely won't regret it.

I just want to say a huge THANK YOU to everyone at Kyle Auto Repair for the absolutely amazing…read morecustomer service I received! From the moment I walked in, the team was incredibly friendly, helpful, and professional. They took the time to explain everything clearly and made me feel like a valued customer from start to finish. What really stood out was how they went above and beyond by providing me with a loaner car while mine was being worked on. That level of care and convenience made a stressful situation so much easier, and it's something you just don't see often these days. I can't recommend Kyle Auto Repair enough. Honest, kind, and genuinely customer-focused--this is the kind of shop you want in your corner. I'll definitely be coming back for any future car needs! Thank you again!

Overall really good from front office to shop personnel. Worked with my insurance provider to keep…read morerepairs going. Paint and body work are excellent. Best body shop I've used in San Marcos and I've used several in my 40 years here.

Ernie's does really solid work. I had an old car that needed a dent beat out and a cracked quarter…read moreglass window to be replaced. They got a used car door in the same color and a used car's replacement glass and did the replacement/beat the side dent out of my car for about $1200. They also spray painted the side where they'd been working to make it more homogenous, and took care of a good sized rust spot on the top of the car (sanded and painted over it). Ernie Sr and his som Ernie Jr are also just really nice folks, as are the staff. When I need help with my car I'll definitely take it back to Ernie's.

Called to see if I could get my state inspection on my car done and thankfully they had time for an…read moreinspection. I had my kid with me so I had to wait inside in lobby . They had drinks water and coffee and some snacks. Restrooms were very clean and lobby area was comfortable and spacious to sit and wait on chairs or sofa . Thankfully they also had wifi so my toddler could watch something on my phone. Service was great and they got me out of there less than 20 mins. I would recommend for state inspection

worst auto shop ever.... tim over the phone told me that diagnostic was free then I came in and…read morethey charged 162$ for nothing.... then when I said something and spoke up, he smirked and didn't say anything. NEVER coming back here again. will be calling manager

Took the wife's 2023 Hyundai Santa Fe there to get a door ding repaired. $$ was in the middle…read morerange. Daniel was professional and friendly. VERY satisfied with the work. We will be going back, if necessary.

Only use them if you have more cash than sense. They start off promoting themselves as advocates…read morefor you against your insurance company. In the end it is a show so they can charge you above what insurance will cover. Only when you pick up your vehicle are you made aware of charges above insurance. We went to pick up our vehicle after it taking 25 more days than promised and found out we owed 1700.00 plus our 1000.00 deductible. Insurance had already paid 6500.00. Travelers was worn out by their tactics to overcharge and we were also. They will hold your vehicle until you pay cash or cashiers check. Threatening to charge $125.00 per day that they have your vehicle until you pay up. Duress and extortion are the tactics used here. Definitely 0 stars is what they deserve. They do not care if they are sued, as we are pursuing that route now. No wonder they are not members of the Better Business Bureau. Pathetic!

These guys are great. I can always trust Vynce to be polite and speedy. They have really open…read morecommunication and keep me updated. I've always felt safe and respected in the space. I've always used insurance when working with them and from my perspective, it's been pretty reasonably priced. I keep coming back because they do a good job and are just a really trustworthy bunch.

They were Very Courteous in customer service . Yes take your car here ! I had an 8 am appointment…read moreand they were there ready for me. No waiting just took care of me right away. Thats pretty uncommon in so many places. Very impressed by their attentiveness . Very organized and clean.