Executive directors of Caliber Collision I'm not sure if my first letter of appreciation and recommendation went through successfully so I'm sending the second recommendation as well the service advisor Matt that works at Caliber Collision 928 West Veterans Memorial is the personification of excellence in achieving superb customer satisfaction because he performs his duty superlatively and he demonstrates the core values of ethics scruples dedication desire tenacity and perseverance while meeting the customers needs or clients needs he's been a significant time educating me over the procedures of body repair and renovation of my truck that needs repainting he walked outside with me to show me the identification information inside the truck that I need to know such as the code of the paint and other important information that I wasn't aware of he took time to provide an educational 101 truck renovation mechanical work and paint renovation course to me he truly went above and beyond the Call of Duty he is a consummate professional I asked Matt does he enjoy working at Caliber Collision and his response was he has the best and most magnificent leadership he said his leaders are focused and dedicated towards helping every supervisor or employee to reach excellence in their profession he said that he is married to his profession and he wouldn't trade his owners or supervisors or managers for anyone he said they are number one Matt creates an atmosphere a vivaciousness and prosocial communication this is my first time going to the Caliber Collision where Matt works at but I will continue going there for now on and I will inform all of my colleagues and friends if they want to receive Sensational customer service or client service to always go to the Caliber Collision located at 9:28 West Veterans Memorial and when they're there they need to make sure they request the distinguishable service advisor Matt who who never ever ever does things right but he always always does the right thing because he is a leader not just your every day the service advisor Matt provides exemplary customer service in excellent evidence evidence-based practices valued service. I would like to also recommend that the advisor or service advisor Matt is awarded a 6-week paid vacation meritorious pay increase job promotion and employee of the year award for his diligence and superlative service Team Cohesion Mark Holmes read more

Caliber Collision - Furniture - Body Shops Near Me - Killeen, Texas

Amazing service! Ms. Cosmina was very polite, honest, transparent and just had great customer service overall. Thanks to the mechanics, techs and all whomever helps repair my MAZDA. They always updated everyday. My car looks fantastic. It also got done within a reasonable time! read more

Whatever tech I first got to experience with was fantastic!!! Explained what I needed and right after when I started dealing with the front desk I was met with some rude interaction not worth getting into on this review (was assured by the manager not how they do business so I let it go) then comes Kevin, professional to the point no nonsense tech got our situation all figured out and had the manager talk with me. The manager was phenomenal assured me team training dynamics were set in place and that the issue I was originally concerned with would be taken care of. I will update upon retrieval of my vehicle all in all 3* due to lack of team communication dynamics seems like a good spot just needs some more infrastructure. read more

Dealt with Cosmina. If you want to know what's going on with vehicle do not go here. Never got 1 update. Drove an hour 1 way to find out it wasn't ready . No communication whatsoever... read more

I used this location several years ago when my diesel truck was rear ended. When the hail storm hit back in May (2024), I attempted to use local business in my area to do the repairs on my truck. Due to the extensive damage and complications with scheduling, this was the only location that would take my business. From the very beginning, they took strides to ease all my concerns. The repairs were completed about a month ahead of schedule from the initial estimate. Customer service throughout the repair process was opened and frequent communication. I was routinely contacted about the status of my vehicle. When I arrived to pick up my vehicle, I was impressed with how clean it was inside and out. While I inspected my vehicle, Kevin, the shop foreman, walked around with me pointing out and explaining all the repairs. He was very courteous and friendly, allowing me to take my time and look my vehicle over thoroughly. He explained the supplements and addendums to the original estimate, for additional damages that were uncovered during the process. I am completely satisfied with the quality of work and the service that was provided. In the past, I have recommended this business and will continue to do so. read more

This the third time I've used Caliber, they are always helpful and friendly, my vehicles have been repaired quickly, they are respectful of your property and leave the car spotless! They are now using g a text message system to help keep you updated on the progress of your repair. read more

My Toyota Highlander was damaged on a road trip . J J took care of us to an astounding degree of incredible. Came out beautiful. Detailed the ins too ! They went the extra 9 yards and we are so pleased . Thank you . Highly recommend! Courteous and kind . You just don't see that anymore ***** 5 Stars service . read more

My brand new truck was hit and I took it to this location. Kevin was awesome. I highly recommend coming here for any damages to your vehicles. He was transparent with me through every step of the process. He contacted me consistently, which was much needed. He went out of his way to contact the insurance company that was involved and made sure that I was taken care of on that end. I couldn't be happier with how the truck looked after the repair. read more

I have to take to recognize and thank Jennifer Hale for her outstanding customer service. I fully understand that Caliper Collision fixes cars. I was pleasantly surprised at the level of professionalism and promptness displayed by Jennifer even though my vehicle was a total loss. Based on her efforts and caring, Caliper Collision has earned a customer for life. read more

They did a great job. The only delay was because they found additional issues after they removed the hood. Kevin Latham was amazing and friendly. My car looks like new. read more

Once my vehicle was towed to this location, Shane immediately was very helpful. He was very informative throughout the entire process and kept in constant contact with updates. After my vehicle was repaired (which you couldn't even tell there was an accident), I did have some slight noises. I contacted Shane and he assisted me with getting the vehicle looked at. Great job and great customer service and support. Thank you. read more

DO NOT TAKE YOUR CAR HERE! We got into a car accident & not only did they do a poor job of repairing the damage, but they gave the car back to us BROKEN with a messed up frame (which is dangerous to drive) Instead of fixing it, they are telling our insurance company that it's a pre existing condition! Like sub frames break everyday! The car is dangerous to drive! Every rotation of the wheel I not only hear but FEEL rattling in the axel area on the side of the impact. They told us they didn't know how to fix it when they gave the car back to us the first time, but promised to figure it out, the second time they gave it back in worse condition & then blamed us & said it was unrelated to the car accident! I can't believe the amount of neglect & sheer disrespect these ppl have for people's LIVES & cars! This is a brand new car we should not have to accept a broken car especially from an accident that we were not at fault for! They r lucky it's my boyfriends car & not mine because I would've had the attorneys in there from day one. We are now hiring an attorney and suing them for endangerment, repair cost & attorney's fees. We'll see you in court! read more

TOP NOTCH!! Caliber Collision has a clean, welcoming environment.. not to mention the top notch staff. When you walk in the front door you will most likely be greeted by Dani ( hope I spelled it right ). She will help you get the proper paperwork done and get you to the right specialist for your needs. I had the pleasure of having Shane Irwin, who happens to be a veteran, and I couldn't have been more pleased. Shane is knowledgeable in his field, he took what was a stressful situation and made it much easier to deal with. Vehicle accident are never planned and can be extremely overwhelming. The professionals at Caliber Collision are head and shoulders above anyone I have had to deal with in this kind of situation. There is also an Enterprise car rental in the building, which streamlined things even more. I will be recommending this shop to everyone I know. Oh, and to make things even better ( I know, sounds impossible right ). Caliber Collision proudly employs veterans of the U.S. Armed Forces. Shane, thank you for your help today. Most of all thank you for your service to our great nation. A++ in every category!! read more

My husband backed into my Jetta. I took my car to Caliber and Cody Bennett was in charge of my "case". He is knowledgeable, friendly, and fast. He was great to work with and would take my car to any shop he worked at! The staff there was great as well. They hooked me up with a rental. They were extremely friendly and on their game. read more

The customer service at Caliber Collision is the best I have seen in a very long time. The quality of work was fantastic, and they were upfront, honest, and genuine about my vehicle and taking care of me. They reimbursed my taxi fair because of an uninformed employee who told me they wouldn't deliver my vehicle to me. Destiny, Tammy, and Chris were great and I would recommend this company to anyone! read more

Damaged the driver side bumper of a large SUV. Found Caliber Collision on USAA approved body shop list (I didn't use insurance). I also got quotes from body shops in the area that ran between $650 and $1000 with Caliber Collision being in the middle. I set up an appointment with Caliber Collision but made another with a different body shop for a week earlier. Received several emails and text messages from Caliber Collision reminding me of my appointment. Never heard another word from the other body shop. Day of my appointment came and went with the other body shop and no word. Dropped by SUV on a Monday afternoons at Caliber Collision. Receptionist were nice, guy that did the vehicle inspection was thorough. They offer you cold water all the time as well. Got a call later in the day from a Caliber telling me the replacement bumper was in the paint shop and my SUV would be ready soon. Received several text messages with a status on the repair as well as a another phone call. Vehicle was ready on Wednesday afternoon for pickup. Everyone was great when I went to pick it up. Would definitely recommend them to anyone looking for an auto body shop. Definitely get a quote from them. read more

The experience ive had here has been a mixed one but thanks to leslie the receptionist it has been a positive one thank u leslie and the General Manager Aaron for working with me and my husband to ensure a quality and positive outcome for both sides!!! Your hardwork and dedication is a testament to genuine customer service read more

My son's Mercedes was fixed here on Wednesday 14 July 2020. Our service advisor was humorous, intelligent, and extremely responsive = Kevin T. Lathan is the epitome of what providing superb customer service should be! If you need to get a broken window fixed fast/same day at a very reasonable price , do give Kevin a call at 254-501-3606 ...they also washed the Mercedes when they finished the repair, O0h Rah & Hoo aH! read more

My wife was in an accident not too long ago and our family only has one vehicle to get around. Ms. Shyan and the team took great care of us. They immediately ordered the parts my truck needed and were able to get it up and running looking like new within a few days. Thank you for the shuttle rides to and from Caliber Collision and for taking care of my family and I so hastily! read more

I can't speak well enough about the professionalism of the team here. Any issue I ran into was handled pretty well. A big shout out to the General Manager, and to Garrett for solving some complex issues. I will definitely be a repeat customer in the unfortunate events of another accident. read more

The moment I walked in, the ladies at the front desk made me feel very welcomed. They are very friendly. The lady who inspected my car is very professional and answered all my questions. This location also has popcorn, coffee, and water for their customers. I definitely recommend this place read more

First off let me say that Carlos and the auto body ppl are THE BOMB at this place, okay?? I have an Acura TSX that needed the glass replaced on the rear passenger brake so I came here light last week. When I was in North Dakota the auto body shops tried to charge me 3 to 4k to do it. They said they couldn't do it unless they did the whole body work to the trunk and back of the car. Bullsh*t because when I got to Calliber, Carlos told me and my husband EXACTLY what we needed to do so it would be fixed. He gave me a quote and said to come back on a specific day and time. We got there, he saw us, took the car in the back and they worked their magic. He told me it was gonna be like under an hour and I KID YOU NOT my car was done in 30 f*cking mins!!!! And how great it looked without that ugly red tape on the back. I was driving like that for maybe about a year and now since I came here I was not only able to get it fixed but for 1% OF THE PRICE the other guys tried to strong arm me for in ND. The back of my car looks great and you can barely even notice the damage by the lights cuz the new lights look so good. Everyone was kind and service was great. Didn't have to wait long. The place was clean and the receptionists were even making sure the surfaces were wiped down throughly because of COVID19. They really do love their customers. I even had the center brake light go out after I left and when I called Carlos and asked him to take a look, he told me to bring it back and found the problem, pulled the car in the back and changed the bulb for free!!!! I mean, what kind of car place does that?!?!? Anyways, when I do get the trunk and back of my car fixed, I will DEFINITELY be bringing it here!! 5 stars!! I also copied and pasted this same review on to Google cuz I didn't feel like typing this over..lol read more

Shane is the absolute best. He gave me a great estimate and was prompt and courteous. His professional attitude sets him above the rest. It's always great to see veterans continuing to help out their communities and other fellow veterans like myself. I highly recommend visiting this repair shop for all your accidental car repairs. read more

I had a small dent on the left front quarter panel of my truck that didn't require a lot to repair. And the shop had the truck back to me within a few days just in time for a trip my wife and I were taking. HOWEVER....... They removed the front valance on the bumper to paint the quarter panel properly but never replaced it correctly. Several days after the repair was completed I noticed a weird noise coming from the front end of my truck. It didn't take long to figure out the problem. The valance had not been reinstalled but instead "laid" on top of the bumper and was "flapping" as I drove. I had to dissemble several parts to properly install something I should never of had to deal with. Then I noticed the HEMI badge on the panel was coming off. Why you ask. Well, it seems although I was told the badge would be replaced with a new one the old badge was reused by pulling it off the panel, removing the adhesive tape on the back and reusing that tape (one small piece per end of the badge) then simply sticking back in place. Of course, the badge began coming off because the tape was reused and no longer had it's original strength and there wasn't enough tape to cover then entire badge so there was a sizable gap in the middle were adhesive tape should have been. i had to purchase a new badge and properly install it myself. But wait, there's more........ It seems the painter never bothered to completely mask the areas of the truck that didn't need repainted. I had to use SOS pads to remove to clear over spray on the chrome of the front bumper but still have spots on the hood where something was sprayed over the paint and caused dull spots. And finally, there were two screws missing from the drivers side wheel well cover. Not a big deal until the cover begins to flap during operation. Overall the people here are very friendly and the work was done quickly but it was done poorly and left me with additional issues to repair myself when I shouldn't have had to do anything. Go somewhere else if you can. read more

The way my case was handled, was beyond belief. I was kept up to date daily with updates on my phone and email. My case manager, Cheyanne, was super helpful in making sure my needs were met. Thank you all for such an incredible job on my vehicle and great experience of great customer service! read more

I can't believe how I had to baby sit this particular company when it came to getting my estimate and getting my car fixed. To start it off it took me a whole week just to get a estimate sent back to my insurance company when I was told max 24 hours. When I did get my car in I was not happy with the calls or updates that I didnt get while it was being fixed. So when I finally pick my car up it wasnt even complete so now I'm waiting on them to give me a call back so I know when I can drop it off again. read more

When I arrived to Ft Hood our car hood was damaged. We took it caliber collision and the made us feel at home. Car rental is in the same building so as soon as I drop the car off I had my rental car. I was told when the car would be ready and it was completed on time. read more

Aye Aaron was one of the best reps I have had the pleasure of doing business with, he made sure to contact me every way possible to include text, which was helpful for me being in the field. Also I can not forget the front desk personnel either they are always friendly. read more

In and out. Been taken care of since I walked in. Rental car took 10 minutes. I have no complaints whatsoever except I'm going to miss my car as it gets repaired read more

My windshield was cracked from a rock. I called Caliber and they were awesome. Everyone was helpful and very friendly. Even the manager,Aaron, assisted. I would recommend them to anyone. read more

Very nice folks here. My window would not roll up out of the blue, and I just rolled into the place, because it looked like rain. They could not fix it right then and there, but a guy taped it up real well until I could get back in, and they did not charge me for that, you know some places would. read more

Recent encounter with Caliber Collision, I dropped my vehicle off for some repairs and don't get me wrong they did a good job with fixing my vehicle. However when I returned to pick up my vehicle and got inside I noticed all my change was missing out of my middle console. I know they say take all your valuable belongings out of your car but who would of thought you would have to take your loose change out. It's unfortunate that the same people you trust with your car are the same ones taking things out of them. Even though it was only a few dollars it's the principle of it all. read more

I brought my cousin here to check on her car following her accident. Service was wonderful. They off you coffee, water, popcorn, and candies while you wait. They also have an enterprise car rental inside incase u need a rental. Location was conveniently on a main road easy to find. read more

Very professional and did a great job on my truck! I have used them a few times for repairs on hail damage and damage to my truck from a tree. Highly recommended shop read more

I was in an accident in my Toyota while visiting my brother. I was stressed because it wasn't a big repair but I didn't have much time as I was leaving soon. Christina Vaughn was my advisor and was a huge help. She knew the process very well and made me fell comfortable about having it repaired at Caliber. She told me it was going to take 3 days and got it back in 2. GREAT SERVICE read more

In the past I had a good experience with Calibur, but this time was a little different. It took 22 days to get my car back because; 1) after all repairs were done they found that the parking sensors weren't working. I told the "service advisor" that on the first day when I dropped the car off. 2) They didn't use the headlights that I provided when I dropped the car off, because he forgot (again, or just doesn't listen to the customer), so he spent an extra week waiting to get approval from the insurance company when that should have been done at the beginning. Also, when I got the car home, the weather stripping under the hood was not put back in place. Lastly, their text updates are completely worthless. all they say is "We are still working on your car." Realy? I'd never have guessed. The texts don't actually tell you the progress of the work. I was told they are just spit out by the computer from time to time. Like when I got a text saying that the car was finished and ready for pickup, so i dropped everything I was doing to go down there and of course it wasn't ready. So, if you get a text from them, make sure you call to confirm. Otherwise they do good work. I think if I would have had a different person to work with, who paid attention at the beginning and noted the things I told him, then I wouldn't have had these problems. read more

Excellent Service Mr.Shane is truly the best .! He kept me inform and everything was done too perfection.

Terrible work! Never done when said! I will never take my auto here again! I have pictures of the 3rd grade paint job and the gaps that were left on my car when they said it was ready! Just a very bad experience all the way around and for a small front end fender bender 21 working day of them working on it when it was promised in 3 days for such minor work is ultimately ridiculous. read more

I went here got my car fix two time the people was great I love there services would tell anybody to take your car to this company

We had a great experience here at Caliber Collision, not only were they nice and offered us free refreshments. The person we dealt with J.R was great, he helped us with the problems we were having with our vehicle, he fixed us up and our PT is running cold and we can enjoy the Texas air if we want. We had a great experience here, great place to go! read more