I had a very disappointing experience with Caliber Collision in Algonquin, and I would not…read morerecommend them based on how poorly my estimate request was handled. I scheduled an appointment for Friday, April 17, around lunchtime, to have two separate impact areas on my vehicle examined. When I made the appointment, I specifically explained that I needed two separate quotes: one quote for each impact area, plus a combined total if there would be any discount for doing both repairs together. I arrived on time and met with Nik Pigounakis, who inspected the car. To be fair, he was friendly, but he also seemed like he was in a major rush. He took photos and told me the quotes would be emailed to me. Then nothing. I waited all weekend and still had not received anything. On Monday near the end of the day, I emailed him to follow up. He said he had sent the quote Friday at the end of the day. I told him I had not received it and gave him an alternate email address. Moments later, I received the quote in both email accounts, which makes the original "I sent it Friday" explanation questionable at best. Even worse, the quote was wrong. It was a single combined quote, not the two separate quotes I had clearly requested when scheduling the appointment. I immediately pointed this out, and he said he would fix it and resend the corrected quotes. Twenty-four hours later, I still had nothing. I followed up again, this time expressing my frustration and asking why such a simple request was being handled so incompetently. I also told him I intended to write a review about the experience. At that point, he simply stopped responding. So after taking time out of my day, showing up on time, clearly explaining what I needed, following up multiple times, and giving them a chance to correct the issue, I was left with no usable estimate and no response. The lack of follow-through was bad enough. The ghosting after they failed to provide what was requested made it worse. Friendly service at the beginning does not mean much if the follow-through is this careless. Based on this experience, Caliber Collision in Algonquin came across as rushed, disorganized, and unprofessional. I will be taking my business elsewhere.

Syed was my mechanic that repaired my car and he was excellent! He notified me via text and call on…read morehow the repair was going. The repair looks great and glad to have my car back a few days early!

Excellent service, top notch work, finished within quoted cost and on time. VERY efficient &…read moreprofessional outfit with honest & courteous staff.

I need an attorney. I got in a car accident a few months ago. My car is brand new never been in an…read moreaccident so this was my first accident took my car to a body shop. It did not get fixed fully. body shop is denying that it was because of the accident they do not want to fix because they did not report the turbo to the insurance. My car is a 2024 Honda Civic. I took my car to the dealership motor Works and they told me it was because of the previous accident that it was not fixed fully and the body shop is still denying that it was them. My turbo got really messed up. My car is undrivable now. body shop doesn't wanna cover. car insurance is telling me to open up a new claim and pay the deductible again I need an attorney ASAP. Any recommendations? What can I do? I do not have a car. I'm still paying monthly for my car. They want me to pay over $3000 without insurance. @crashchampions in Elgin Chicago st sucks DO NOT TAKE UR CAR THERE THEY WILL F **** it up and yell at u very unprofessional probably because im just a girl. MOTOR WORKS THE ACTUAL DEALERSHIP SAID IT WAS THEM!!!!! DONT GO WITH THEM. Go check the google review from 1 star same thing happen to them . They use cheapest parts plus skip other stuff for them to save money

They are excellent with communication with the progress of the repairs. The results in matching the…read moredamage with those that were not damaged in our accident was PERFECT! I would not recommend any other car repair/service shop!

My car was involved in an accident back in May and once the other parties insurance finally got…read moreback to us we took the car to Crash Champions to do the work. They had it for over 1 week but would text with status updates. They were very professional and did an awesome job on the repairs! I had a rental and they even dropped it off back to Enterprise. I would recommend this to anyone needing work done.

GM Nick and Keigan at the Gerber in Crystal Lake, IL are SUPER STARS!!! They kept me well informed…read moreabout everything and Keigan anticipated every step and my every need. If only every employee could be like Keigan!! She is kind, polite, thorough, efficient, gregarious and she seemingly knows everything!!!! And I cannot say enough fantastic things about how professional and dedicated Nick is. He and his entire team did a fantastic job on my car such that it looks like it just rolled off of the assembly line. They even completed my car nearly a week early, and they kept me in the loop during the entire time. All I can say is WOW!!! Thank you again to Nick and Keigan and the Crystal Lake Gerber team!!!

Please do yourself a favor and Do Not visit this place. Our car was damaged inside and out after…read morethey replaced our windshield. I think if my 11 yr old installed the windshield I would have been better off. The worst shop that exists. Qualify is the worst Ever. I can't give no stars as a review or I would.

Joe, the proprietor of Body Werks of Streamwood provided, awesome, timely, cost-effective, friendly…read morebody work services to us for our 2017 Lincoln MKC. Paying out of pocket with no insurance involved? They'll work with you. New OEM or salvaged parts? They'll work with you. Have your work finished at the time promised? They did it. They were bend-over backwards accommodating. Unqualifiedly recommended! I was gobsmacked at how easy they were to deal with Will take any future work to them. when the need arises.

Purchased a 2010 Nissan with 100,000 miles. Was told by Joe Davie the owner if you have any issues…read morein the next couple weeks just bring it by and I'll have my mechanic take a look at it. after one week the power steering wasn't working correctly and it was power steering fluid leaking. I advise Joel the problem and brought the car back. his mechanic checked it and said that the power steering pump was bad and needed to be replaced. also there was a sensor that needed to be replaced. he charged me $500 for the work. when I got the car back the power steering was still not working properly and he had the mechanic look at it again. this time he said there was a leak in the power steering fluid line that needed to be replaced. Joe tried to charge me an additional $500 for the work that the mechanic didn't see the first time. this shop is a complete rip-off. would not recommend this shop to anyone. he purchases cars from insurance companies that claim them as complete losses and then has his mechanic tuned them up and he does the body work. Joe is just a fast talker trying to make a quick Buck. don't visit this establishment.

Fast friendly service. My car looks like new. Thank you for taking such good care of my car. I'm…read morevery happy.

I SO impressed with this company!! I had an accident and the insureds policy was paying for…read morerepairs-this shop was close to my home-. I went in for an estimate-they ordered the parts and made me an appointment for drop off a bit later. Dropped my car off, work was completed-looks FANTASTIC! Also had them look at one other electrical issue while they had it-fixed that too-for a very reasonable price! Brian and all the employees at Dundee Collision are professional, HONEST and GREAT at what they do! I will be recommending this company to anyone who needs repairs or work done!

It was really easy to work with them through my insurance claim. The repairs looked great and were…read morecompleted ahead of schedule.

If you are looking for a place to have body work done on your vehicle (insurance claim or out of…read morepocket), I highly recommend Fix Auto. We had to get some insurance claim work done on our 2013 CRV because on a very windy night, a gate from a business blew open as my daughter was driving by and broke her headlight and put a really nasty gouge in the fender, so she reported to to our insurance company and as soon as she was able, took it to Fix Auto in Crystal Lake. When the claim was approved, my daughter had some issues getting the vehicle in to Fix Auto due to her job and school (Master's program), but Fix Auto was very patient and understanding. When the vehicle finally got in there, they went right to work and did a great, great job!! My daughter was extremely pleased!! She said it looks great!!!!! It's a done deal for us.....we will be taking our vehicle(s) to FIX AUTO for all our auto body work needs. Additionally....Need a rental while you're vehicle is being repaired.....a rental from Enterprise, Crystal Lake, can be arranged. YES!! It's like a one stop shop!! Call Jason at Fix Auto....he is a wonderful, hard working guy and will make your auto body repair job as affordable as possible!!

superior service and fair pricing. They have worked on several in my cars and trucks and my…read moredaughter's car as well. uncultured, bearings. alignments, etc I give them my best recommendation

I usually don't write reviews, whether my experience is good or bad, but after this visit I feel…read morecompelled to share. I've been coming to this shop off and on for a few years for various services like alignments. In the past, I had minor issues with the alignments not being perfect, like the steering wheel not being straight, but I let it go. This time, I scheduled an appointment specifically for a check-engine light diagnosis and dropped the car off the night before. I agreed to the $160 diagnostic fee. However, I didn't get a call until late the next afternoon just to tell me I'd left the wrong key. I brought the correct key quickly, but then I didn't hear back until the following day. When they finally updated me, they said they just cleared the check-engine light without a real fix. I knew the code was a permanent one that wouldn't just disappear, so this was disappointing. They also looked into a secondary issue I had mentioned, but that wasn't my priority. Then, when the check-engine light came right back on after I left, they wanted me to wait for a manager and suggested another $160 fee, which wasn't disclosed before. In short, the lack of communication, unexpected fees, and the unresolved main issue made this experience frustrating. I hope they improve their transparency and service for future customers.