Dear Caliber,
I am suggesting that you change your advertising schema to be more in synchrony with how Caliber customers are really treated. It has been four weeks since I called Caliber of Columbus, Indiana - still no response. It has been two weeks since I voiced my concerns with the corporate offices - a quick response saying that my concern was on their way to the leadership team. I did get a note with what I thought were your suggestions for talking points. Sadly, it turned out to be your Built on Trust. Driven by Community, advertisement.
Built on Trust - damage was done to my car while it was at the Columbus shop. The front desk staff denied it, they tried to get my insurance company to pay for it, but a review of their photos when the car was dropped off clearly showed the damage. Thankfully it was repaired, but why was I not given any paperwork about that repair? Why didn't the contact person investigate this further, they had the photos. Caliber of Columbus, Indiana denied damage that they eventually found proof it was their fault, then perhaps not wanting to leave a 'paper trail' provide me with no paperwork for what was done for the repair. No Trust Points Earned.
"Your Satisfaction isn't just a goal, it's what drives us." - Clearly, my satisfaction with a problem with the repair or even having an answer to an issue that has evolved is nothing you care about OR I would have had someone in the past 4 weeks return my call. How can you claim "Satisfaction" when you fail to return calls?
As I continue to read the claims, it looks like I have a lifetime warranty and your 'backing up of all your repair work.' If you never return a call about a problem, how can you own this statement.
I have found not only Caliber of Columbus, Indiana (4300 N 50 E Columbus, Indiana 47203) but also Caliber Corporate where you cannot have trust in their business and warranties, and customer satisfaction is poor - you will never get response from an inquiry. Do not choose Caliber, go elsewhere.
Frustrated,
Frederick E. Leickly read more