This place was better than expected. The associate Jovan was very prompt, detailed and helpful through the process. The customer service was great. The repairs and paint were great also. The hood, front bumper, headlights, grill and radiator support needed to be replaced. All new parts were installed and looks brand new. The hood has a slight raise on the passenger side but it's not entirely noticeable to a naked eye. I am just particular about these things but other than that, great job Caliber team. I will be returning to address this, but still recommend Jovan and the Caliber team. read more

This is the worst place you can take your car to for a repair, whether it's big or small. They are never clear and always try to blame other companies. Seriously, don't take your car to this place even for a minor repair. read more

I just had the worst experience I thought anyone can have regarding a car repair. They took two months to replace and install a steering column that was under warranty. I had to also call and check on the repair because there was never any follow up calls. I called and called to ask for the general manager but Brian was always in a meeting. I am very disappointed in this company. read more

A month ago my car was torn up while parked on the street, major body damage to the drivers side rear panel and the front. Since CC did such a great job on my repair the last time I had an accident, I let my insurance know that I'd like to bring my car to this location again. Thomas was my point of contact on my vehicle. He provided me with a realistic timeline of how long it would take to fix it and explained why it would take that long. Even i got impatient towards the end, he was patient with me calling and being slightly worrisome each day lol. Thomas gave me a call that my car was ready only one day past the original date, and my car looked like new again. Im so appreciative of him and his team! read more

Caliber Collision has had my car for 3 months it's either they ordered the wrong bumper or Jaguar doesn't manufacture that bumper & today it's a headlight they are waiting on & Caliber has no idea as to when I will receive my car. They refuse to provide a loaner car or take responsibility because it's the Jaguar of Chantilly's fault not Caliber Collision. I was advised to call them to ask for the bumper. read more

AN HORRIBLE EXPERIENCE!! Will never ever go to Caliber Collision in Cliton, MD. Period! 1. Bad Paint Job: Went to pick up vehicle on 19th Jan and saw paint drips all over the repair job. They tried to buff it out but were unsuccessful. Then they said the whole thing needs to be repainted. Lost several hours of my work and an add on frustration for piss-poor workmanship. No apologies and their nasty attitude was off the roof.) 2. Scratches on my Car: Second time I went to pick my car on 23rd Jan, I found scratches on the paint job. They buffed it, but wasted so much time and again showed a nasty and unapologetic attitude. (Especially Heather) 3. Dirty Vehicle: They don't cover the seats before driving, and I found my driver seat dirty with greasy type black marks. No one cleaned and had no care for the damage. 4. Damage to my car: I found damage (Several Fresh Dent Scratches) inside my passenger side door. They were fresh and it appeared as if someone deliberately did it. I was told by shop manager Brian that he will review the security camera's and get back to me, but I haven't heard from him since. Another downfall with no resolution. This is the most un-professional and uncaring shop I have ever been too. They have too much work coming in, so they don't care for you as an individual. NIGHTMARE EXPERIENCE! Period! read more

On November 3, 2021 I left my 2019 Chevy Trail Boss in the Caliber Collision on Alexandria Ferry Rd in Clinton Md. to be repaired for some slight body damage on November 10, 2021 I returned to pick my truck up only to find out my truck had be driven over 70 miles the evidence showed something was hauled in the bed as well trash was also left in the bed of the truck after speaking to o a manager about this I was challenged & told what I'm reading on my odometer & gas meter was wrong the miles in was the same as when I dropped it off. I know this wasn't true I feel violated & taken advantage of I can't trust anyone when it comes to situations like this I was misled by the reviews what I wou say to anyone who will listen take pictures of your gas & odometer before you drop your vehicle off so there's no doub... BTW the lady @ the front desk admitted that I was right about what I presented but i understand she really can't put her neck out there for me. NEVER take your vehicle to the 6715 Old Alexandria Ferry Rd. Clinton Maryland 20735 location they can't be trusted with your vehicle. yours truly Tim Patterson Jr. read more

The worst experience and service ever. The last thing they did was restore was rhythm in my life. It should never take 4+ weeks to repair anything. The car was probably built in less time that it's taken to repair the vehicle. Nobody obviously knows anything from the office to the shop. If u obviously knew in the beginning you weren't capable of completing the work or even troubleshooting the work then they should have steped aside so that a person who was capable could get the job done. Why should a person be inconvenienced for the incompetence of others. Owner of the white 2016 BMW 535i. Just so they know who gave them 10 thumbs down. read more

So my first time I brought my car to Caliber Collision wasn't the best and looking back on it 90% of it was my fault. I wasn't as patient as I should have been. With that being said, my BMW was rear-ended, so I decided to bring it back to Caliber. This time was fantastic. The work was well done, with a slight hiccup, but it was all worked out professionally. My car was fixed in a timely matter, it was actually surprising how fast it was fixed. I can say, honestly, that I would recommend this Caliber Collision. They told me they want to make sure I'm happy and I believe it because I was very annoying and they stayed calm and professional with me (kudos). Also, I had a problem with my last vehicle and I just called and they told me to just bring it back. I brought it back and they fixed it no problem. Good job Caliber Collision. read more

This center is high quality in every way. Excellent customer service. Courteous helpful staff. I highly recommend them. Feels good to get good service once in a while. read more

I'm a retired disabled veteran and on Monday July 18th 2018 i stopped by my local caliber collision shop just to see about the process of getting an estimate for some paint chips..really minor stuff but when i entered I witnessed something i considered a NO NO when it comes to communicating to valued customers in the form of a very disrespectful tone and pitch when i saw an elderly gentleman asked for information regarding his vehicle. The person behind the desk asked if he had an appointment and the African American Elder told him that he was there in response to a call he'd received from their shop. Someone else stepped up and took that over so the employee who'd just provided the worst customer service I've seen in over 18 to 25 years here in this area was now looking at me. I stated upfront that i had no appointment but wanted to see. ..he stopped me mid sentence and told me i needed an appointment for anything there and immediately moved to tell me they had an appointment in July available. I said no thanks and walked away thinking that i need to figure out a few things about this company like who are their customers and clients. ..the ones that they respect and are respectful towards. I then recalled my insurance company recommending them as the company to repair my GX 470 Lexus Truck last year and experiencing some if the same feelings when i arrived to have them take my truck in for service. I felt as if they didn't see me as a customer but instead saw my insurance company as their client and i also had a revelation that if my insurance company stops recommending to their clients that we take our vehicles for service at caliber collision then they'd treat their walk in potential clients with much more regard and respect. I still feel that this company is so full to capacity that they no longer care about the general public or their feelings about the poor customer services being rendered right in their neighborhood. As a senior citizen and retired disabled veteran; I'm very sadden by the absolute abandonment of respect and disregard for the regular customers who can't seem to get simple service without being made feel small all because too many insurance companies are forcing business their way and they can ignore a walk in customer service request to get an estimate for small things they feel are beneath them or not worth their time. If you are an elder or veteran I would not recommend this company as a service provider even if your insurance company recommends them. .seek out other companies. read more