My daughter's car has been there since November [[HIGHLIGHT]]She has been without transportation[[ENDHIGHLIGHT]] With all the excuses they could have provided a rental [[HIGHLIGHT]]So inconvenient[[ENDHIGHLIGHT]] read more

Great service. My car looks great. Can't wait to put it on the road. Will definitely do business again.

Ryan R. Performed excellent services in estimating to perfection of the exact damage to my car without me even having to say a word. He is a true professional and I highly recommend Ryan R. For your car estimate for repairs. Additionally, this shop is always on time, true to their word, and I trust this shop more than any around town. Thank you so much, Ryan and all the amazing people who work so hard to provide exceptional services. Also, I don't think other customers understand the concept of how challenging it is to get parts for any car for that matter and the fact that Ryan and everyone at Caliber were able to get parts for car repair was amazing. I didn't expect it to be on time by any means because of the industry being so complex with ordering parts, etc. You all go above and beyond at Caliber. I highly recommend everyone to take their car for repairs here. Thank you!! read more

[[HIGHLIGHT]]Randy, the GM that works there, was a nice guy and did me a major favor on servicing my vehicle.[[ENDHIGHLIGHT]] The team did a quality job - they were kind, knowledgeable, and easy to work with. read more

0 stars if I could. My car was hit while parked in my driveway. We contacted the insurance company, they sent us to this shop. They inspected the car in person, said they could repair the damage, and gave the insurance a quote. I brought the car in when they said they were ready to work on it and secured a rental car. 1 week later they called me to tell me they couldn't do the work after all and to come get the car. [[HIGHLIGHT]]The representative was rude and clearly did not want to do the work on the car.[[ENDHIGHLIGHT]] They tried to total the car out with the insurance company. What a waste of my time and resources, not to mention the rental car cost that was unnecessary as the car was never worked on. read more

They had my car for 3 weeks for the initial repair. I've now brought it back 3 times for them to fix it right. I've had a rental car for 6 weeks now. They keep not fixing things I tell them need fixed and this will be the 2nd new bumper they will have to order and paint and then try to get me to not notice their shitty work when I pick it up. DO NOT GO HERE AND WASTE YOUR TIME AND MONEY!! read more

Excellent job at restoring my mother ,Ruby's car. It came out looking and running brand spanking new!!! Great job!!! Thank you so very much!!!! 10 stars !!! [[HIGHLIGHT]]So grateful for the one on one Customer service, and paying close attention to detail.[[ENDHIGHLIGHT]] All of which were very much appreciated. read more

Took 3.5 weeks for my car to be fixed. It was too terrible, I dinged a door pretty good, but it should have not nearly taken that long. [[HIGHLIGHT]]I was told the finish date a month later on the website was "inaccurate" and should be done way before then.[[ENDHIGHLIGHT]] It was finished 3 days before. I had to rent a car out of pocket which is whatever, but I was told it would be done "definitely by friday." Nope. "Dont worry it'll be done monday" Nope. I had to extend my rental period twice. And it's expensive. I asked for at least some compensation and they said they couldn't which is fair, but a bit ridiculous that I was promised one date twice and couldn't deliver either time. I think I'd rather become a mechanic and fix it myself before going back here. read more

Went to have repairs done as the shop was recommended by Geico. Upon pickup of the vehicle, the OEM Reader was stuck in the car, the horn did not work, and the bumper was sticking in the driveway. Upon family emergency, I had to leave the vehicle and was unable to bring it to the shop promptly. I did call and spoke with the manager over the phone at the time however, had to deal with an estate and death in the family. Upon returning, I brought the car in, granted, it was 4 months of a timeframe, but I still expected them to bolt back in the bumper. I tried to explain to them that I already told them about the bolts and they refused to fix them. The paint is coming off where they repaired. The front desk clerk was beyond rude and told me to stop yelling at her when all I did was try to explain the situation. Geico was of course no help either. I do not recommend anyone take any vehicle for repairs. They are useless and did a horrible job. https://www.youtube.com/watch?v=Qcz6Gqc4SEw&feature=youtu.be read more

Well my car wasn't delivered early but id much rather wait than body shop artists rush a job. They delivered exactly on time, funny enough. And the work was excellent. I had to unknowingly bring my car bc this location has specialized auto-body techs in the arena of aluminum bodied vehicles, which I wasn't aware that my TTRS was because my TTS was not. Either way, it's only been a couple weeks and my vehicle has weathered through some Ohio summer rain with no visible affects to my vehicle's new paint job. I felt a little reserved about the place bc they hadn't laid eyes on my vehicle and we were working off the recommendations of a sister store nearby to Dayton. I was relieved when the manager flatout brought up bringing my vehicle out for their visual inspection, but partly I understand they were probably thinking why would I want to drive 45min to be told the same thing. Overall, nice work and customer service to match. read more

With my past experiences, this location is by far the best compared to the other Caliber Collisions in the Cincinnati tri-state area. It was also my first time at this location. They made the 45-minute drive back and forth worth it, and it helped that the Enterprise car rental was next door. I had two claim services with them through Geigo. Lauryn helped ensure that the payment process with Geigo went smoothly. If there were any issues, she would call Geigo representative directly and resolve the problems without me worrying. I want to thank the manager (Gregory), Mike, and the auto-repair team for their assistance. Both Mike and Gregory examined my vehicle with me, multiple times, to note down all damages.The team ensured that all repairs were up-to-standard, and if unhappy and unsatisfied, they were willing to fix it by any means necessary. I had a positive experience and am genuinely happy with the service. They are very attentive to detail, precise, and professional with their quality of work. They go above and beyond for their customers. I would recommend this location if you had to choose any Caliber Collisions. You will not be dissatisfied with the auto-repair or customer service! I also want to note that the car was clean when it was returned back to me. read more

Delivered on their promises! Very thorough in explaining the process and did a great job. Reuen was my service advisor and called several times throughout the process to keep me informed. read more

My van was hit in a parking lot. The passenger side rear corner and tail light were damaged. This was during the Covid 19 lockdown so it took me some time to get it taken care of. When I went to Caliber, Ruben was quick to give me an estimate and great to work with. Everyone there was good to work with particularly because the showroom was closed and everything was done outside due to Covid 19. When I picked my van up it looks great and they came in at the estimated cost. I'm very happy with Caliber and the repair job they did. read more

My original review was a 1-star rating due to a problem with their account payment management. Because the work on my car was satisfactory and they responded immediately to my problem (they sent my account to collections although had paid) I have updated my rating to 3 stars. I appreciate the work Chad did to resolve my problem and to explain to me what had happened. My problem was resolved within 24 hours of talking with him. read more

GREAT CUSTOMER SERVICE! I had my car broken into over the weekend and I came here as a recommendation as it is approved for estimates by Geico. I worked with Gary and he is GREAT! This is my first ever claim and he did a great job explaining everything to me and walked me through getting my rental. Gary made me feel very comfortable and answered all of my questions, and i had a ton! I am VERY VERY pleased and they have not even started repairs yet but I have no doubt that I am being very well taken care of! THANK YOU GARY!! -Kendal Wilder read more

I was completely satisfied with the repair work. The employees were courteous and professional. I was kept informed throughout the process and would recommend this business to anyone needing body repairs. read more