The team at the Caliber Collision in Celina was amazing. They went above and beyond every step of my repair process from start to finish, from making sure my rental was ready for me when I dropped off, to ensuring that if things were repaired to my utmost satisfaction. I highly recommend them, Aubry in the front was always warm, welcoming and extremely pleasant to work with. While Carlos made sure that everything was handled the entire time so that nothing needed to be stressed about. Knowing that I don't have to deal with the worst parts of a vehicle repair is why IF I have to get vehicle repairs I know where I will go again. Thank you. read more

Absolutely the best in the industry. I trust them with everything. A business of integrity. Wouldn't take my car anywhere else!

The service was excellent and they will work with you on the price!! From the moment you enter the shop to when you leave, they make you feel right at home! read more

Dropped my car for windshield replacement but instead they damaged my car molding and never responded for my calls.

Connor and Kaitlin were great. I needed a window seal repaired from someone trying to break in. Connor was clear about what parts were needed and why. He scheduled my repair quickly and then was honest and clear about which parts they did not need and refunded me. I appreciated the integrity and clear communication. Kaitlin was very helpful and kind at the front desk. The entire experience was seamless and easy to navigate. read more

Quality needs rigorous improvement! Had an accident and brought my BMW X5 here per my insurances recommended locations. When I finally got my car back I had to return at least 3 times to get minor things fixed after that were not put back together. Whoever does the paint work in my opinion did not do well or maybe didn't use a quality paint. 5-6 months later paint job has me stressed out... several other small issues still to this day that I keep having to put back together. Although the customer rep is great!!! I likely will not recommend. 2 stars bc the outcome of my vehicle weighs more than customer service. read more

HIGHLY HIGHLY recommend!! I called close to closing because that's when my incident happened but i work a crazy schedule. i was told by Doug that it was no problem to bring my car by and he will look at it and give me a quote first thing the next morning. I arranged drop off/pickup rides and called the next day to get my quote... come to find out he had fixed it for me (put some clips in holding my undercarriage back together) and even after asking what i owed he insisted that it wasn't a big deal and my car is just fine to drive but if i wanted to do blah blah it wouldn't be a big deal and not a big expense at all. Like i said my overall experience with them was amazing and when it comes to me getting it fixed i will definitely be going back to Doug! read more

I used their app and received an initial quote after uploading my photos. The app quote was for about $1500 dollars to paint my passenger side door and my front hood. I also immediately received an appointment for June 12th 3pm with Audrey Walker. I got on tie and after waiting for about 5 minutes we walked out to my Honda Odyssey. When I showed him my passenger side rear door and hood were peeling, I asked if he could provide me with a quote. He was very short with me and said they wouldn't paint on that same metal and would have to sell me a new door and hood. He mentioned they wouldn't warranty the job if I didn't use the new parts. He was short and borderline rude. I calmly told him I understood but would still like a quote (he seemed to be quick to write me off). He wrote a few things down on the clipboard and even apologized for being so short with me. Since this wasn't an insurance job and I was a regular consumer, I got the impression that he preferred not to deal with me. The experience was very odd. Needless to say, it's July 11th (a month later) and I NEVER received the quote. It was the most terrible experience so far in North Texas. I DO NOT RECOMMEND. read more

Caliber Collision - Prosper Rd., Celina Texas 5 Stars - Couldn't be happier. From start to end. Haven't lived in Celina long and needed our car repaired for huge dent on passenger door. First time needed to call our insurance company (State Farm) and can't tell you how relieved we were for the quick response we received. They offered places we could take our car to as well as letting us know we could choose any place or our choosing. We chose Caliber Collision on Prosper Rd. in Celina and couldn't have been more pleased with the service we received. The friendliness and professionalism received from Audrey (Office Admin) and August (Service Advisor) was awesome. We received continuous text messages regarding all the updates. Our car was repaired beautifully and completed on time. We are very happy to recommend and will definitely call them if we ever need their services. Sandi & Gary read more

Great staff and service! I came in for an estimate and they got me scheduled and in, within a week! You can tell that this team really cares about the customer experience. read more

Sal and Audrey helped me a tremendous amount during a really unfortunate auto accident. As new parents, it has been difficult to navigate life with one vehicle while the other one was being repaired but they kept me up to date, worked with my insurance, and allowed me some flexibility during the process. They were both informative, kind, and persistent with keeping their customers happy. I strongly recommend Caliber Collision. read more

Best service, incredible staff and 'lifetime vehicle ownership" warranty! I am writing this review following the unfortunate theft of my catalytic converter while I was on vacation. Obviously I was not very happy and completely stressed after arriving back to my vehicle from the airport at 1230am to find my catalytic converter and O2 sensor stolen from my Tacoma. After having a brief conversation with Audrey Walker, he assured me they could take care of my vehicle without a problem. I then spoke to Sal Reyes and then the the most incredible service experience I could have asked for happened, hands down. Sal assured me that they could take care of everything from start to finish without any worries and Caliber Collision Celina delivered. I contacted my insurance company and within 72 hours everything was complete. Sal took care of everything from Towing my vehicle to the location, installing the new components and working with my insurance company. I literally did absolutely nothing. The communication was open, simple and timely from every Department, every step of the way. I never knew Calibur Collision did repair work of this nature but I highly recommend the Celina location. Ask for Sal and tell him I sent you! Upstanding humans work here! Thank you! read more

My Ram 1500 faced some damage on the roof possibly due to a car wash I went through. A rep at Caliber Collision named August looked it over a few months back and gave me a quote based on if the dents could be repaired and another quote on if my roof needed to be replaced. I had to wait until I had a second vehicle available so I could drop my truck off. Two months later I finally took it in and I'm so glad I went there. The estimated time to complete the job I was told would be 1.5-2 weeks. After about 24 hours I got a text from August saying they were looking the truck over and felt confident they could repair the dents. They ended up having the truck done 3 days later. What I appreciate the most was the consistent communication I received via text giving me updates along the way. That's a huge deal for me! I take great care of my vehicle and I'm glad they did too. I highly recommend Caliber Collision in Celina. August was a huge help. We live in Light Farms and this place is super close. read more

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Just dropped my car off this morning for repairs, so I will Update review once I get the car back - but so far this has been an amazing shop to deal with. From the lady at the front desk who was super helpful to the manager Joey Lopez explaining the process to me and my service advisor Audrey resting me assure I was in good hands! Sp far I'm s glad I I chose this location! Best customer service I have received! read more

My SUV had its windshield replaced, roof and hood painted. It looked brand new when I picked it up. My service advisor August was regularly updating me regarding the repairs. It was repaired five days sooner than my ETA. Everyone was so friendly and welcoming. I am very satisfied with the whole experience & will definitely recommend to friends and family. read more

I had the pleasure of having my car repaired at the new Caliber collision in Celina. From the start everything was taken care of, they're very professional and made me feel at ease. All my questions and concerns were answered. I received a text update about the status of the repairs daily, and all the repairs were completed on time. My rep was there to help me through this process. Everything he said was going to happen did, and my car never looked better. THANKS AUGUST!!!! read more

I want to send a HUGE shout out to Andrew Walker, I went to a body shop down the street from Caliber and they quoted my $400 to fix the grill on my Infinity...I went to Caliber in Celina ( New Business) asked for service and Andrew came out, went back inside got two pair of pliers ( took 10 minutes) and snapped the grill back in place for NO CHARGE, Kwik Car down the street tried to screw me out of $400 in which they gave me an estimate that it would take 2hrs to complete. Caliber and Andrew now have my business and anyone else that I know I will send them his way if they need their vehicle repaired. Thank GOD for people in this world like Andrew. Be Blessed Stay Away from the Kwik Car Body Shop. Thanks read more

We had a small fender bender that needed repairing. They could not complete our repairs in the time period before we left on a trip to Houston so they worked with us on the rental car. Very nice. Did a great job. Would go there again. read more

Good luck getting someone to return a call or email! Left this location 3 voicemails about needing work done from an insurance claim. No response. Finally I had enough and went into the location on Tuesday (today is Friday) and spoke with someone they said send over the insurance quote and they would get back with me. Sent this over before 10:00 AM that same day, Tuesday, and here we are Friday and STILL have not heard from them. They were nice when I went in but come on this is absolutely ridiculous. I live right behind this location so going anywhere else just seems silly. At this point however Caliber will be the last place I take any of my cars to if I have a choice. I'm understanding of it taking 2 weeks to repair, I'm understanding that maybe the calls were backed up, but when I walk into the place and speak directly with someone get handed their card and told to email the quote and have still not heard back from them in over 72 hours, that's absolutely ridiculous... read more

I was very disappointed this morning.. I was told last week to Have my rental car delivered to this location today.. I was told I could leave my vehicle there to have repairs done.. when I showed up to drop my vehicle off I was told that they could not do the work on my truck that they were 60 to 90 days booked.. read more

Very friendly staff. Good quality body work. My issue was with the finishing touches. I had to go back 4 times after getting my car back. One time my rep was at lunch and apparently no one else could help me. The next time they couldn't find my decals for the rear hatch/door. It basically took 2 months or so to get my make and model decals put back on my vehicle. It took 2 minutes once I got them. It was just way to difficult to get them to call me or to communicate when they could finish the work. There are a lot of collision places in the area. I can't imagine this being one of the best. read more