Amazing professional service from the front reception to the craftsmen doing their work. Couldn't expect anything more from a business. Constantly kept us updated on the repairs needed and finished work in just a few days .Car was washed and detailed for us as well inside and out. Arranged for a rental car company to pick me up and also take rental back for us when we picked up our car. It's rare nowadays to get such fine service. If you need their service don't hesitate to call them. You can thank me later. read more

I had some unfortunate accidents with my car to where it had to be repaired twice in a little over a month. I chose this location due to it being in close proximity to my house & Enterprise, for my rental. DON'T TAKE your care ANYWHERE else. This is the only place you won't regret taking it to. Chris is a blessing. He's so knowledgeable, transparent, helpful, communicative, and has an incredible bedside manner. Their technicians are skilled and trained in ways that make the results of your vehicle come out brand new. The front desk lady is also such a sweetheart. I wish I caught her name. The hospitality that was shown to me impacted my life in a positive way. As someone in the service industry I will pay it forward when I encounter people who are having a hard time. It's never easy when your car is out of commission. Thank you to everyone at Caliber in Brentwood! I appreciate you! read more

Great customer service. My car was repaired in 3 days! Very happy with my experience with Caliber!

Can't believe I never left a review. It's been 6 months since we've received our car back from Caliber and the results are still impressive. Chris took care of us during the entire process. They helped us over the holiday and we were still able to get our car back in a timely manner. Can't thank these guys enough! read more

10/10 highly recommend, Caliber Collision is in my car insurance network and I'm so glad. I brought my car in on a Friday morning and by Wednesday afternoon it was ready for pick up. They under promised and over delivered, excellent customer service, thanks Carlos and team! The communication was on point throughout the duration my car was there. They took their time to thoroughly explain and provide updates. I had a pre-existing deep dent in my bumper and they took care of that for me at no additional cost I was truly at a loss for words and can't thank the team enough for taking such good care of my car. Their kindness, the quality of the worked performed, the customer service, warranty, etc. I will be a customer for life. read more

5 star service as always. Chris, Anthony, Casey and the Team handled tge extensive damage to my car with care, expertise and excellent communication. All was done in a timely manner. Great Body Shop and always go that extra mile. They took my sad experience personal and eased my mind. Thank you all, great Team. Janice Phipps-deFerrante read more

Caliber collision is one of the kindest service companies around. Not only did they do our repair, they accommodated us with some life curveballs being thrown our way. They graciously offered us a ride and helped us get our car back in a timely manner. The repair was perfectly done and they were very responsive all along the way. Special thanks to Austin and Briana, they took really good care of us. read more

My husband brought his car in recently, for repairs from an accident. State Farm recommended them, so that's who we went with. The day that we picked it up, there were personnel items missing. I know you should never leave valuables but the things they took were ridiculous. The monetary value wasn't huge but it's the fact that they went through my husband's personal belongings and TOOK them. We called to let Jorge know. He said he would pass this to the general manager but they never reached out. No call, no email. Nothing. Just bad customer service. Zero stars! read more

I'm writing this review for the staff here because they really made our life so much better just by doing what they do. I made an appointment for the same day. The staff was very nice and helpful. A mechanic by the name of Christopher Tao took time out of his day to help us out and it really changed things for the better. We've been dealing with a very stressful collision case, and who knew that such a professional auto body business was right around the corner from us. I was amazed that you guys do the service for free, we are so grateful for the estimate. I made an appointment the same day, so thank you for taking time out of your day and being so thorough. I really appreciate it. True professionalism. I will recommend everyone to your business and tell my neighbors and friends. Thank you. read more

wow, what can I say? They did an awesome job!I needed my mirror fixed and I needed to fix it fast because I was going out of town within minutes. I called Caliber Collision and they told me to come right over to take a look at it and within 20 minutes, I had a brand new mirror! I am so grateful and thankful for them taking the time out to fix this matter for me! read more

Caliber Collision - New Mirrow - Body Shops Near Me - Brentwood, California

Took my car for an estimate to Caliber Collision in Brentwood with a prior positive experience using the one in Antioch. Unfortunately the experience was bad as I tried to drive into the visitors parking spaces blocked by trash and cars under repair. After completing the estimate I was promised a 24-36 hour turnaround on the estimate which never arrived. Called and asked for the estimate to find out that they had no records of my visit, the claim and the expected estimate. I decided to take my business elsewhere. I gave one star as I could not submit this without stars..... read more

I've used Caliber twice now after someone hit our car. They have top notch service and always go the extra mile with communication and offering a ride or drop off. Their work is exemplary. You won't be sorry if you choose them. read more

Great Work. Better People. They repaired our CRV about a year ago after a fender bender and did a great job. Since then we had ongoing issues with our battery, with an undiagnosed draw on the battery. Thinking it could have been related to the repairs, we brought the car in. Jorge offered to do draw tests. Several days later, they found what appears to be the culprit (interior light fuse - totally unrelated to their repairs). Not only did they help diagnose the issue, they even replaced the battery and covered the diagnostic at no charge to us! Genuinely impressed by the service and the backing of their own workmanship. read more

I took my car to them for Repair and they were outstanding. Price seem to be competitive. The care that they took with me was amazing and they stayed in constant contact. If you need some work done I recommend them without hesitation. read more

I took my car in on a Thursday morning and was able to pick it up the same day! My baby was just like new....customer service was wonderful and everyone was willing to assist me. read more

I gave 2 stars because David the Manager tried really hard to accommodate me after his team royally messed everything up. The 2 stars are for him and the paint looking great, the lack of stars are for my completely messed up experience I've had. Here we go: Took my car which is a 2022 Honda Civic Sport that I just got in October 2021, into Caliber on 09/14/2022 to have my left side drivers side door repaired due to someone side swiping me. Mind you, the damage was minimal. It was like a tire mark, transfer of paint, and maybe some tiny denting. I received a call on September 16, 2022 letting me know my car was going into paint and should be ready September 20, 2022 but that they had some bad news. Apparently, one of the techs damaged the passenger side back end of my car but not to worry because it had already been repaired. What??!! They said the damage had already been repaired and my rim was damaged as well but it's being sent to their rim people to be repaired. Per California law you are not to do any UNAUTHORIZED REPAIRS to any car regardless free or otherwise without permission from the owner. I asked them if they took pictures of the damage so I could see what happened and they told me no. HOW THE HECK DO YOU DAMAGE SOMEONE'S CAR AND NOT TAKE PICTURES??!! To me this was very sneaky. So I asked if there was video from any cameras around the building, they advised they do not have cameras period. Real convenient, right? So I waited to speak to David the manager because when they called me Friday (4 pm) he was already gone for the day. I called 09/19/22 but he was still out until 09/20/2022. David advised he was not in on Friday and never saw the actual damage but wanted to assure me that what they said was accurate. HOW CAN IT BE ACCURATE IF YOU DIDN'T WITNESS IT AND NO PICTURES WERE TAKEN??!! David told me to come into the shop and he would explain in person. So I left work early thinking my car was ready as well. I get there and my car wasn't even close to being ready. The other side had been primed front and back door even though the damage was only in the front. David said it was so the paint would sit flush yet they only had the back door on the passenger side gone and didn't primer or touch the front passenger door. If the paint needed to sit flush on that side why wasn't it done to the side they damaged? To me, it felt sneaky again like they damaged both sides without telling me. So I left pretty pissed off still. David stated my car should be ready by Friday, September 23, 2022 and that he'd call me the 22nd even if it wasn't ready. September 22nd rolls around, no call. I call the shop and they say he's been in a Managers meeting and he'd call me later. September 23rd morning rolls around, still no call. So I call again and he's not in. Then finally speak with him later in the day. He states that he has great news, my car will be ready the following week, they have done something I asked for, and they were going to take it to Honda for a full inspection after the repairs and paint are fully done. I'm still upset because this is taking longer than they stated but I still want my car done correctly so I keep waiting. My car was ready Monday, September 26 evening accoridng to their website. I get a call from David September 27th stating he was going to call Honda and schedule and appointment for the inspection. The inspection appointment is then scheduled for Wednesday, September 28th. September 28th rolls around. My car is taken to Honda at 1 pm. Honda finishes but tells me that Caliber said they are picking up my car. I tell them no they aren't. I then get a phone call from David. He says that he noticed something with the molding and would like to pick up my car from Honda Thursday morning, take it back to the shop to fix the molding, then drive it to me in Tracy. I told him no because Honda just inspected it and I don't trust any of them to drive my car. I told him I would bring it myself to them Thursday morning. He said okay and that I would just need to sign the paperwork there on Thursday. The paint job looked good. Honda had told me my car had 2 new tires on it and it was slightly pulling due to the 2 new tires on the one side. Mind you I should have only had 1 new tire that I replaced about a month ago. I was confused but said okay. So Thursday comes, I see the paperwork of damages that they say they fixed, turns out whatever the damage that was done to my rim also happened to my tire so they replaced a tire and sent my rim for repairs. Also the invoice states they sublet repaired the quarter glass, repaired the rocker molding, repaired the outer panel, and they installed clear guard. None of this was discussed with me. None of this was okayed by me. Yet all this crap was done to my car. The parts guy came in and tried to show me pictures of the damage to my rim and tire and I asked if there were pictures of the other damage and of course he said no. read more

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Wow, not enough good words can be said about these folks. Ask to speak to advisor Jorge - He completed repaired my damages which required a buff job, free of charge! After persistent offering to compensate him for some of his time, he had refused each time. What a champ, and honest person, who can speak to the integrity of this business. read more

They were ahead of scheduled and delivered our van days before expected, very accommodating, great communication and the car looks FANTASTIC! They washed it and my 7 year old said that they spoiled us Thank you so much!! read more

Caliber Collision - After - Body Shops Near Me - Brentwood, California

These folks right here at Caliber Collision are top of the line professionals! They are super-friendly, consummate professionals! You know what you getting, no haggling, straight-up no chaser - Honest, Management! Told me how to save money!! You gotta respect that! . These body shop is not here for all that! Not trying to take your money and jack up cost on you!! Most importantly...., they are skilled craftsmen at their trade! I can't even see where my bumper was damaged nor my trunk! Didn't replace a thing! Straight up just fixed it!! That's what I call skill! Look y'all my trunk had a large piece snatched out of it! These guys were quick and there work is "Par Excellance"! Got me back in my ride - SLK 250 In under a week!!! Super fast not running up my rental either! I have to Shout out my girl Sylvia!! She is their front office "super sweet" she worked her magic as well! Made everything super smooth! Made for my transition with my insurance and rental car - no drama yo!!! I can't say enough good stuff bout them! They hooked a Sista up! Knowing I was trying to get out of town for the 4th! Rush them your business!! They deserve it!! read more

Of course no one wants to be in a situation where they have to leave a review for Caliber, but they definitely earned their five stars. They were certainly booked up, tell the initial time to get in was pushed back, however my car was still drivable until it was not a bad situation. It only took one week exactly for my car to be fixed and they repaired all the Knicks on the number as well. My car looks shiny and new. read more

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Just picked my car up and couldn't be more pleased. The repair was done quickly, they walked me through it prior to performing the work, and the finished product was basically perfect. I'm in the car business and have seen a lot of body repair jobs. Orange-peel and other issues always seem to pop up but the car looks like new. Great job!! Hope I never have to see them again. read more

I wish I could give this place a bazillion stars!!! From start to finish, they kept me updated. Called me and told me everything that was happening. They were meticulous and paid attention to every detail. They even detailed the inside of my car for me! It feels like my baby is brand new. The only minor setback is that my garage door opener went missing. I had an extra one at home so ultimately it wasn't an issue. I highly recommend this place and I am so happy I decided to use them to fix my car. read more

Caliber Collision - Before - Body Shops Near Me - Brentwood, California

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Was referred to thus shop by my auto insurance after an accident. Called and had to make an appointment for a couple of days away, when I arrived there was 2 people at the front desk one of whom was on the phone the other who was filing her nails. The lady who was filing her nails looked up at me and said can I help you, with a very disinterested voice. She then proceeded to look at the computer and confirmed my appointment and called to the appraiser who took a group pictures but little else. All pictures were all on the outside of the vehicle no looking into the back for the floor damage and he appeared disinterested at best. After leaving ( as it was only an estimate not a fix) then went to another local shop who looked at it immediately and took pictures inside and out of the car. They then asked me when I wanted to bring it back. The people at calibur were totally disinterested and really acted like they could care less if they got my business or not. Go somewhere who wants your business not here. read more

Front Bumper was partially pulled off my BMW. Insurance recommended this shop. The team at the Brentwood shop worked with me to ensure that the car was repaired on a schedule my timeline allowed. During this time a supply chain pressures, David and his team got it done. Communication was excellent. read more

I'll go ahead and give this place my very own 10 Stars. Sylvia is the best. I came in for a minor repair and they took care of me. Sylvia and David are on point. I had some damage to a previous vehicle I had, and they found parts missing that weren't replaced by a shop in Stockton. Had it not been for Caliber Collision in Brentwood, I'd have not known my impact bar was missing. They also repaired a piece of my door panel that was damaged by the Stockton shop, thanks Raul. I recommend this place for body work services to your vehicle because they are totally legit. It isn't about money or a quick fix to them, it's about quality with these folks and we all know that quality brings quantity. Anytime I will need to fix or update my vehicles exterior, they are it for me. They also have great referrals for what they aren't able to service. Thank you Sylvia and David. read more

Caliber Collision has two exceptional employees that I would like to mention. Ms. Sylvie and Carlos are great people to work with. Ms. Sylvie is friendly, professional, and helpful with all the customers that come in. Carlos took such great care of my vehicle that I will recommend all my friends and family to your business. Thanks for an excellent and wonderful experience at Caliber Collision in Brentwood!!! Best, Valerie L. read more

Was in an accident 9/14/19. So devastated to find out that the guy wasn't even insured. So my Insurance Allstate recommended this place. Added this to my plate. First my Dad suffers a massive stroke & this. The people at Calliber eased my worries. So today I go to pickup my SUV & would you know it my SUV had a nail. Calliber was nice enough to replace my tires.(only reason oa my SUV is an AWD). My worries we eased & they did an awesome job & kept me in the loop. Thank you read more

Caliber Collision - The before & after. - Body Shops Near Me - Brentwood, California

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I called Caliber on a Friday and scheduled their first available appointment, which was Wednesday, 5/25/22, to bring my car in for an estimate for repair. When I arrived, their were dozens of cars in some state of disrepair that were double and triple parked everywhere on their lot. Couldn't hardly get to the front door. But when I did get inside the office, there was no one there at 11:00 on Wed. I walked around the premises yelling "HELLO!" Absolutely, no one there except for one guy with cans on his ears who was sanding a car in one bay. He couldn't hear me. I wrote a note that I was there and left. My time is just as important as theirs and if you value your time, well... read more

Update: Sylvia is great. I hope someone relays the message to her because she did and tried her best communicating with me regarding the issue. She has such great customer service and knows how to communicate with the customers, not just me. They tried the best they can and that's all I can ask for. Thank you again to Sylvia, she was the main person that I spoke w/ and contacted with any updates. read more

My experience with Caliber Collision in Brentwood, California was positive from start to finish. The professional office staff was able to schedule a service appointment just a few days after the call. I delivered the vehicle at the appointed time and was able to pick it up a few days after that with the repair completed. The repair quality was top notch and the rest of the vehicle was spotless. I am pleased to submit a Five Star review for Caliber Collision in Brentwood, California. Richard L. read more

Today is 5/16/23 . Update on my Cadillac ATS 2018 today my car got inspected from state of California Bureau department of automotive repair . I will get the inspection report next week because they need to get some information to add it to the inspection report . I been having my car for only one year and half and when i got my car it's in very good condition because the person who had it before me he have it in the garage all the time . After this people destroyed the car so the car worth a Shit . The problem this people damaged many cars it's not just my car ((but I am the worst)) . I am in shock where is the manager at Caliber I want to ask him if he knows anything about cars!!! Why he told me the engine light on my car because the car needs oil change?????!!!! Seriously. Believe me when I took my car to do oil change like the manager said to me the oil change guy he looked at me and he said the oil in your car is %82 good I told him about what I am dealing with then he said it's better to do inspections for your car because it's like they damaged allot in your car and it's truth. Caliber damages allot in my car read more

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I have had to go to Caliber Collision twice and their service is impeccable! My car was ready, both times, earlier than expected and my car was returned to me looking flawless! Every single employee that I came in contact with greeted me and that's not always so common. I would absolutely recommend caliber to anyone needing the services they offer. read more

I recently had my car in at Caliber Collision for some body work and I can't say enough good things about my entire experience. The work was completed expertly even though I had to wait for a period of time because of supply chain issues. They kept me informed along the way and I couldn't have asked for better communication as the job progresses. Thank you Caliber! read more

Customer Service up front is great! Silvia is the best at her job!

Can't answer phones, can't seem to get parts. Blame is with others but I found OEM parts in Concord, and my mechanic found it in Arizona. I suggest staying away from this outfit, makes the industry look bad and why people don't trust it. Edit 5/10/2023 Don't let them fool you, they only respond on public forum, have not reached out to me from my bot contact last week and this week. Stay away if you don't want grief when your car needs body work. read more

super kind and knowledgeable staff. answered all my questions and didn't mind me bothering them. Will definitely be back if needed.

I took my SUV in to repair damage caused by a car while parked in a parking garage. Caliber Collision provided exceedingly great service and kept me updated at every stage of the repair. Jeff Herman was the representative who assisted with my claim and was professional and attentive to my concerns. This was significant to me since I had only purchased the vehicle brand new a week prior (as you can imagine I was uptight). He was patient and walked me through every step the shop would take to ensure the vehicle was returned in pristine condition...even down to ensuring no swirls in the paint after the car wash. My car look as great as it did from the showroom floor. I couldn't be more satisfied and would definitely recommend Caliber Collision. If you work with Jeff, you'll be in good hands. read more

It's like brand new again! Thank you Caliber Collision for the awesome work you did on our Honda Civic. We received 3 quarter size dings, one of which scratched the paint across the drivers side door. With only 6,000 miles on our civic, the thrill of a new car, had faded! After a professional review of our dings, Caliber said "no problem we'll handle this". I never thought they could've done such a perfect job! I keep trying to find the dings, and I can't! Amazing work! It's like new again, our new car is back! And to to top it all off, the Manager even washed it! Great service and great people! read more

I am extremely pleased with the service that Caliber Collision team provides. I was in a fender bender, needing to replace my bumper. They are trustworthy and completely back their workmanship. The staff (Jamie, Blake, David(Manager) and his entire team are top-notch professionals. They have amazing communication, and were very accommodating to my needs. These actions speaks volumes for their service and I applaud the entire team for their outstanding service. read more

I took my truck into caliber collision because the insurance company suggested them. I made an appointment for the adjuster to look at it, and the day of the appointment I went in told the girl at the counter I'm here. She said I'll get someone, and 20 minutes later still no one came out to look at my truck. Finally they came out took some pictures and made an appointment to have it fixed. A few days before my appointment they called and canceled my appointment. I said when is it rescheduled for. They said we're not rescheduling. I said why not. The girl at the desk said I don't know I guess they're too busy. This will be my last visit to this place. read more