If there was an option of no stars, this shop deserves it. I was forced to use this shop due to my…read moreinsurance company for repairs to my vehicle. I cannot express enough, to stay far away from Classic Collision.
It started out w very poor communication from their estimator David Squitieri, and only got worse. After an extremely long repair, for minimal items. Was told my vehicle was complete. Verifying my vehicle had been given an alignment prior to pick up, I was told they thought it had been done, but had to get back to me. They rushed to get an alignment done due to they had not done one after front end work.
I arrived the next day to pick up my vehicle, stating it was complete. Upon taking possession of my vehicle, first thing was a check engine light on, as well as my steering wheel being was completely out of alignment. I returned immediately to bring attention to David.
David specifically told me, that Classic Collision uses 3rd party companies for certain repairs (alignment), due to they are a body shop. I was told by David, that Classic Collision has No control over their vendors as far as doing a good job. This was specifically for the alignment. As a business owner I felt this was unreal that an employee would tell me they use sub par outfits to do maintenane/repair jobs on customers vehicles, and they have no control over there work performance.
I contacted the company that supposedly did the alignment on my vehicle. Only to be told they in fact did Not do the alignment on my vehicle. So it was done in-house, and David passed the buck as if the other shop did this. After being lied to to my face, I realized this was only going to get worse, it Did.
Returned next day to pick up truck, again. Couldn't deal w this shop's inability any longer. Had to leave town shortly after, and drive this truck w trailer 2000 miles cross country. After 800 plus miles into the return trip, pulled in late night to get fuel.
Pulling into fuel station, turned left and my steering wheel, and wheels were Locked in a full left turn. My truck was now stuck in this fully locked left position. After looking under the drivers side steering assembly. Noticed an Unbelievable oversight by Classic Collision, their technician that "aligned" the truck's steering wheel NEVER re tightened the bolts for the steering arm. This then caused the coupling to rotate roughly 210 degrees, and the bolts were forced over steel plate, and locked wheels left (pics included).
If this had been at highway speeds, and turned left over an overpass, or for any other reason. This would have "locked", and forced me into a god knows kind of accident. this is not just a little oversight, but should be a dismissal of your duties as a technician.
With onlookers help, due to I was now blocking traffic, and stuck in a full left position. was able to spin the locking collar back close enough, and tightened the bolts that were left loose. Proceeded on w the drive, after making it the full 2000 miles. Noticed Oil, and other fluids now leaking from where I just had repairs done. I have since had to re pay a local shop to fix the issues, correctly I might add.
Please be advised, this is not a shop anyone should be taking their vehicle to, to have ANY work done on it. Bad shop, poor communication, poor repairs, as well as being lied to, beware you've been warned.
