Beware. If anything goes wrong in the wash they'll gaslight you. Never heard back from corporate…read moreabout the issues I experienced either.

!!!CAUTION!!! Damage Caused by Car Wash Employee…read more I have been a paying member of this car wash since the location opened, despite the inconvenience of them having only one site at the same price as multi‑location competitors. During a recent visit, an employee manually forced my electric mirror closed while I was entering the wash, damaging the internal mechanism. The signage at the entrance only recommends closing electric mirrors and does not state that customers are required to do so. It also does not authorize employees to physically handle customers' vehicles. When I reported the damage, staff and management refused responsibility and relied on a general "not responsible for damage" disclaimer, despite the fact that the damage was caused by an employee's actions--not the equipment. No investigation or resolution was offered. After years of loyalty, the lack of accountability and refusal to address the issue prompted me to file this complaint. Attached are the pictures of the signs referred to in this review.

I've been using Coastal Car Wash at Monkey Junction for quite a while now, and they continue to…read moreearn my business. One thing people need to understand is that this is a full-service car wash, not a $300 professional detailing shop. If you're expecting every tiny speck, scratch, and stain to disappear, your expectations probably aren't realistic. For the money, especially the Manager's Special, you get excellent value. It includes the basic service--prep wash, machine wash, underbody rinse, towel dry, wheel cleaning, interior vacuuming, window cleaning, dusting, and door jambs--plus a coat of polish, fragrance, and tire gloss. That's a lot more than you get from a typical drive-through wash where you sit in your car for three minutes and leave with a wet vehicle. I also appreciate that they offer additional services like steam cleaning, leather conditioning, hand waxing, and bug, sand, pet hair, and pollen removal if your vehicle needs extra attention. They make it clear they're willing to accommodate special requests whenever possible. What keeps me coming back is the staff. They're friendly, professional, and they work hard. On a hot, humid North Carolina day, these folks are outside cleaning vehicles one after another, and it shows they genuinely try to do a good job. Is every wash absolutely perfect? No. But compared to several other car washes I've tried around Wilmington, Coastal consistently does a better job and provides better value. One final thought: please tip the crew. They're working in the heat and humidity, moving quickly from vehicle to vehicle, and a few extra dollars is a small way to recognize the effort they put into taking care of your car. Highly recommended. I'll be back.

I sent the following email to the owner of Coastal Carwash - Monkey Junction. It explains my 1…read morestar review rating. I would have given zero if that were a choice because they didn't even show the respect of responding to my email: Dear Coastal Car Wash Management, I am writing to formally lodge a complaint regarding a highly unsatisfactory experience I had at your Monkey Junction location today, 9-8-26, at approximately 1:10pm. As a customer, I expect a standard of service and professionalism that was entirely absent during my visit. Specifically, when I arrived there was a closed sign in the entrance lane stating the car wash was closed due to employees being at lunch and would reopen at 1:30pm. While it was slightly frustrating because Coastal's online website doesn't mention that it closes at 1:00pm for employee lunch, it wasn't going to be that long of a wait until 1:30pm, so I decided to stay. I was first in line behind the closed sign and as I waited there, several more cars pulled up behind me. After a few minutes, an employee came out and advised me that when the employees returned from lunch they wouldn't be able to turn their cars around and park, so we needed to move. He was friendly and when I asked about losing my place as first in line he said he was telling everyone to move. I moved, went around the building and then parked. As I was waiting in my parking spot, more cars pulled in and lined up behind the closed sign where I had originally been. No one told them to move. Then, a woman pulled up, left her car in the line and went inside. An employee came out with her and they were standing at her car talking. I could hear that he was going to take her car right away and start working on it. As I had been first in line and told to move, I felt that wasn't fair....but, the gentleman may not have realized so I said a few times, "Sir, excuse me, Sir?". He completely ignored me, so I very gently beeped my horn - seriously, barely at all. I just wanted to get his attention before he drove off with her car so I could ensure he knew I had been first in line, but told to move. He immediately turned towards me with an angry face and sharply said, "I'm with a customer!!". He then got in her car, drove it around the closed sign to the other side of the building and employees began working on it. That was the last straw. I left and went to a competitor where I was treated kindly and with respect. I even ended up purchasing a membership there. I will never go back to your establishment again. I worked at Citibank in CA for 42 years and attended to clients every single day. Never would I have treated a customer the way I was treated at your business today. My sister, who was with me as all this transpired, said to me.....What business puts their employee's parking needs ahead of their customers? Please forward this correspondence to the owner. Thank you,

Coast 2 detailing was a perfect choice for my hemi c car care! They came out to my home, waxed my…read morecar and cleaned my interior beautifully. They were professional and helpful about my car care for the future. I highly recommend this company. Griffin, was professional and did a fantastic job. Thank you

I spent an extremely high amount of money to get my car totally ceramic coated, windows and…read moreinterior. I had to go back the next day to renew the interior. The owner Griffin did it himself. The water is supposed to roll off the car. It does not roll off any better then a cheap wax job. It is completely covered with acid rain spots. Again, the windows, interior, and the complete outside looks horrible. I can't believea company would charge someone and detail???? my car and look like this!!!! I'm canceling my credit card charge. Stay away from this company, I made a big mistake

Updated photos on my recent experience with Port City Collision…read more Brought in a car needing some exterior bodywork, ended up with a vehicle gutted by flames. After a month no attempts at reasonable compensation for their negligence.

While my 8 month old vehicle was being repaired for fender damage, they set the car on fire. Don't…read moretrust this company.

took our volvo here the other day, just after it had traveled 3000 miles cross country. used the…read moreself service cleaning bay, and a week later the car still looks spotless. we have found our preferred wilmington car wash facility. would highly recommend wbaw!

I've been there twice and each time they did an awesome job on my Tahoe. Good price for what you…read moreget. I'll be back

Really appreciated the attention to detail on my Subaru ! It was a bit of a chaotic mess due to…read morebeach living, a dog, and a creative toddler who lives for smushing food into the seats. Sandy Suds was a great price and as a mobile detailer was helpful to hire with managing a new baby and said toddler. Pricing was amazing and they were very receptive to feedback. Response time was excellent. We will be using them again!

I have been a client of Buff Masters for 16 years. That alone should tell you something about the…read moreway I feel about BM. I have never been disappointed with the service or the staff. Everyone goes out of their way to make your experience pleasant.

FIRST OFF, I've been coming to Buff Masters of Wilmington for over 6 years now. I hate writing…read moresuch a negative review but they deserve this. I come on Wax Wednesday's and got the top tier clay bar wax special, which was $139.95 after service charge, truck charge and douche of my mag wheels. I got there at 11:28 from the time of the receipt. At 1:10, an hour and a half later, they discovered that my truck had been parked on the side of the business and NOTHING HAD BEEN STARTED. 30 minutes later my truck was supposedly done. When I went to get my supposedly ready truck I came out to find a single old non-English speaking man still spraying detail spray on the grill. I'm absolutely certain no clay bar had been used, though I didn't watch it. The sloppy work, missed areas was evident. I had to go to my first GMC service appointment or I would have stayed to make them "make it right" but sadly I couldn't because I was already late. When I got home I went around the truck and even looked on the roof as I was sure I'd see they hadn't done it as the little old man, even on a step stool wouldn't have been able to reach the roof. What I found proved it. He just reached up as far as he could reach and didn't do the roof at all. Sadly Buff Masters has lost all respect in my books. They are both a victim of their success and personnel shortages. The people they do have are scrambling back and forth and no one is actually controlling the yard as a foreman. Quality of their work represents a complete rip off to the consumer. They are not only cutting corners but in my case, deceptively charging me for premium wax bar treatment and 6 mo sealing wax with just substituting a quick detail spray in its place. I can assure you, this was my last visit to Buff Masters of Wilmington NC. I also intend to ask the NC State Attorney General's Consumer Fraud division to come do an investigation of Buff Masters to see if they too can catch them in this obvious consumer bait & switch misrepresentation of services being provided. In my opinion, Buff Masters needs to shut down its operations, retool, regroup, and put in place a clear process to ensure the consumer is not being ripped off by shoddy, corner cutting work like I received. Then reopen and do a better job of managing their processes. They've enjoyed huge success but have lost sight on what garnered them that business in the first place. They're upping their prices, as all businesses have had to do, but from the services I received, this is just going to get them more profits at the expense of the consumer who, based on my visit, are being short changed and ripped off.

Top notch service and friendly staff. They were very responsive and took great interest in what I…read morewanted done to my vehicle. Ask the owner Nick to pull out his guitar and pick you a tune if you have time.

TJ and the whole team are amazing. They went above and beyond to repair my son's car. I've been to…read moreother collision repair shops in town and this is by far the best. Top quality work and fantastic customer service. This is the only place I will go from here on out.