I paid $450 for a set of retainers. Because they cut them too short they had to be remade and I got…read morecharged another $225. So for ONE good set of retainers it cost me $675 to get what was promised for $450. I asked to not have to pay for the set they messed up on but have not gotten a reply back or a refund of the extra $225 I was charged. I am not happy!

Dear Dr. Eisinger and Staff,…read more You may not remember me at this point but I'm still going to write - finally - to thank you for the services and time rendered my way. I'm sure that after all these years being "you" in this particular field, I'm not worried that anything is going to have changed in the last months since I "graduated" into a non-metallic smile. No, I'm certain of it as I've had the chance to witness quite a bit of care under your meticulous and rigid old school practice of orthodontics. You are very *particular* and it was very evident each visit. Yes, I noticed and I thank you for that. For a little context, nothing ever enters my mouth except good food and drink. NOTHING. My primary dentist had to almost beg me for years to do two things: (a) remove wisdom teeth and (b) get braces. Wisdom teeth finally happened almost 7 years of (suggested) *begging* and braces...well, you can thank COVID for that. It became one of the bucket list items due to the mask policy. I could *HIDE* my mouth was implemented. *HIDE* that shiny metallic smile was suddenly an option. HIDE the process was now a possible reality. So it should have been no surprise that I eventually visited your office. And you know what won me that day? The DAMON system that you actually use at your practice. Yes, I'm familiar with those wires from my MBA program. YEARS back, a classmate in the MBA program actually worked for the company in Glendora that produced these particular wires. I never forgot that speech and I knew I wouldn't go for it unless it was *these* particular wires. You had them. You were *geeked* out that I understood the molecular particulars of how they worked and why I needed them. That made the choice easy for me and I went for it. Financing was simple. Insurance was checked and a financing program was immediately handled in-house. For those who are new to this. Think car-loan made far more accessible without a ridiculous APR. In fact, how about *no* APR? Now here's the true reason they are an easy 5-star in my book besides the system that they use. It's Dr. Eisinger and his staff that made the process better for me. He won't remember this by this time with all the clients that come under him BUT I will always remember the grace and dedication that he showed me during the 1.5 year period. THANKSGIVING. Wire moved too much that it was poking into my cheeks and causing a slow bleed. I didn't want to call his cellphone as it is...thanksgiving. I called first thing Monday morning at the office (and they were closed and only open for paperwork). Angel took the call and told me they would get back to me. I waited patiently...received a call back and guess who came to fix that issue? You bet...Dr. Eisinger took care of it by coming in to make sure it stop hurting. How many doctors do you know that are like that? Six months later...same BS happened with the wires. It's simple. It's the Damon system, read up on it...the wire moves as your teeth moves and sometimes those tiny millimeters make a huge difference on how your mouth (or inner cheeks) feel. Guess who once again showed up to deal with it when they were closed (just my luck) on a Monday paperwork day? The man himself. THANK YOU. All in all, the fact is I'm really happy with how my teeth looked in comparison to where it started. It was a really fast process for an epic change. Painful as expected due to the speed that is involved but it was worth it. Special shout out to Michelle (you absolutely rock...seriously, THANK you as well... you're a god-send) and Angel (thank you for being so on-top of everything else). And of course, thank you Dr. Eisinger and staff that were involved in this whole process. Here is finally my proper review. Sorry it's late but it's truly MUCH deserved. Best wishes in 2023 and may you all remain healthy and well. (I hope you all get this thank you letter - or I'm going to print, spam, and mail it all your way.)

I love Monterey Bay Orthodontics! Dr. Palma and Dr. Criswell are amazing, and I always end up…read moreleaving with a smile from the staff. 100% recommend. The best part? The results. I love my teeth :)

Had an apt @4:50 for a quick check up, I was told if I got there earlier I could be seen in between…read moreclients so I didn't have to wait 2 hours to be seen for an apt that would only take 5 minutes. I waited an 1 1/2 hours and left upset because the receptionist then told me I was now going to have to wait until the original time. I love over an hour away and have to drive through heavy traffic. What a waste of time! Thanks Lindsay!;(

I have nothing but great things to say about my treatment at Dr. Ronconi Orthodontics. I have been…read morea patient of theirs for many years, and every single time I am in the office, I am always treated with the utmost care by Dr. Ronconi and his entire staff. I wholeheartedly recommend anyone in the Monterey Peninsula to choose this office for their orthodontic needs!

It's been quite a few years since Dr. Mitchell completed my treatment and 'architecting' my smile,…read morebut I was compelled to write this review because not a month goes by when someone compliments me on my smile. Seriously. Total strangers. In the grocery store, at the mall, at restaurants, in meetings (I volunteer in the community and attend meetings), on planes, even in other countries (travelled a lot in recent years too). It always widens my smile and lifts my spirits when I get complimented on my smile - it was an investment in my health and myself. Thank you Dr. Mitchell for your awesome work, attention to detail and the absolutely amazing staff who make it all possible! Me and my whole family are the beneficiaries of Dr. Mitchell's handiwork. Thank you!! Keep on smiling! (Or see Dr. Mitchell till you love to!)

I can't speak to the rest of the practice, but do NOT see Dr. Jennifer Stachel. She is distracted,…read moreshort to the point of being rude, and clearly cares more about what she's wearing than caring for her patients. She was too busy chatting with her assistants about her outfit to pay attention to my teen, who was trying to tell her something hurt. Weirdly preens for compliments from staff and parents. ALSO--when I left this same review several weeks ago, Cassady closed the page of that location. There are so many other orthodontists in the area--if you want good care, go someplace else!

The symbiotic combination of a friendly and courteous staff, offices in both Carmel and Pacific…read moreGrove, and a competent, approachable and genuinely nice Dr. Cassady made having braces as an adult entirely tolerable. Everybody who works for Dr. Cassady seems to be quite efficient and to enjoy their job, so the mood in the office is consistently pleasant and I was never made to wait beyond my appointment time... And, my teeth look beautiful!! I echo the sentiment of the previous yelper- why aren't there more rave reviews?

Everyone treated us wonderfully since the first day. They kept us informed about everything at all…read moretimes. All staff was very kind and always worked with our schedule for appointments. My son got his phase 1 braces because he had no room for his teeth to come in. It was getting crowded for his teeth but now he has a beautiful smile with straight teeth. My son never complained of pain other than a slight discomfort the days he had new adjustments. By the next day he was in no discomfort. My daughter got braces elsewhere before we found Dr. Eisinger, she complained about pain constantly and we had a bad experience at that office. We are glad we all had a great experience at John J Eisinger, D.D.S, INC.

Too busy taking pictures for social media! The thec's working for this dr. Eisinger did not seem…read morehappy and I noticed a lot of turn over during the two years or so that my daughter was in treatment. When it came time to remove my daughter's braces and she was sitting in the chair and the thec was waiting the doctor was on a personal call (talking about golf. I know this bc he was load enough for all to hear). When he finally came he started removing the braces aggressively and IN a RUSH bc someone came in with cookies for the him and he wanted to get a picture for his social media. There was blood splattered on my daughter's bid. And I asked to speak with the office manager which turned out to be his wife. I got no where but I would not go back and would not recommended to anyone I know. My younger daughter is with a different ortho and very happy.

This is my second go round with braces and they were very professional in explaining the mistake I…read moremade the first time around and I love all the color choices!

Worker Angelica is so rude and unprofessional gets mad if you can't make it to appointment or…read morechange it also sits and eats while helping customers. Bad experience

Disappointed by Front Office Experience…read more The orthodontist and back staff at MBO Orthodontics in Salinas are truly great -- kind, professional, and attentive. Unfortunately, the front office experience, specifically with Alma (the receptionist), has been consistently unpleasant. On multiple occasions, she has been dismissive and rude when I've asked legitimate questions about costs and the "retainers for life" program. After paying over $2,000 for my son's treatment, I was told I needed to pay an additional $800, so naturally, I wanted clarification. Instead of a helpful explanation, I received an attitude as if I was bothering her or asking something unreasonable. Her tone, body language, and lack of patience made me feel disrespected and uncomfortable -- This is also not the first time. In the past she had been calling me "hun" or "honey" in a condescending way, which was inappropriate given her attitude when I simply had questions. Because of this, I ultimately chose not to move forward with any upgrade services this time. It's unfortunate because the clinical team is excellent, but experiences like this make a lasting impression. People remember how they're treated, especially at the start and end of care, and this interaction really overshadowed an otherwise great experience. I also get it, it's hard working in customer service but it's not right to treat anyone this way or even just a few people (like me and others once in a while). I really hope MBO Salinas calls me to validate my concerns and maybe answer questions I was left unanswered because I still don't understand the service I am still interested in and need.

5 star!!!! I love this place!!!! I went in today not knowing they were closed and in a meeting but…read morethey quickly helped me. I totally recommend this place as they are very friendly and advocate for each and every patient they see. Thank you so much Gabby, Mercy, and Gary!!!! You guys rock!!!!

Senetra the hygienist is amazing. She is friendly, efficient and professional. My teeth were a mess…read morebut Dr Wolf and his team always to help with my dental needs.

Dr. Wolf and his staff at Monterey Peninsula Smiles are truly exceptional. From the welcoming front…read moredesk to the attentive dental assistants and, of course, Dr. Wolf himself, everyone is incredibly friendly and caring. I wholeheartedly recommend Monterey Peninsula Smiles to anyone seeking dental care.

We could not be happier with North Coast. We are on our 3rd kid receiving orthodontia and wouldn't…read morego anywhere else. Every single person who works there will give you a smile and great attention. Both Doctors are very thorough, thoughtful and extremely good at what they do. We've had expanders, rubberbands, head-gear, braces, Invisalign and retainers between all three of my children. They are experts at all!!!

Are they Expensive -Yes Is Staff Polite - Yes, but with used…read morecar sales men like sales tactic. A lot of fast paced speech. A lot of smiles. You're gonna feel some pressure to sign the day of consult. You been warned. Keep shopping the 200$ savings isn't a deal breaker to stay. Is Scheduling easy- Not exactly Are they open Friday- No Open weekend -No Is there more than one location- yes. But not open daily.- this is where I'm upset! We are in our first year of treatment. And we have always had to commute 40 minutes or more when we were living on the mountain. The office does get bent out of shape if you are late. We chose NCO in anticipation of their Scott's Valley office opening. 20 mins from home! Great ...Well That took longer than expected. So yeah, I felt misleaded. Then to find out they don't operate the SV location M-F Because they aren't not open on Friday at either location. We have now moved a little farther away and To make an appointment we are looking at weeks for SV openings that work around school and work schedule. Or now w traffic. Deal w 2 hr round trip commute to Capitola. It's great to see the practice growing, but it's apparent they BIT off more than they can CHEW if they can't operate both facilities. My other complaint is I've never met the Orthodontist working on my child. (My Experiance working w interventional doctors for over a decade. They don't come out to talk because they are on the next patient $$$) They never came out to meet/great me. Not Once! After reading some of his reviews and he seems brash- I hope not- Just do your job correctly! So far my kiddo's smile is looking better. So I have extremely mixed feeling about this business.

Dr. Wafelbakker and Dr. Anderson are the best! Our orthodontic care was top notch and we love our…read morenew smiles. The office staff is amazing. The first time we stepped into the office we were treated like family. I cannot rave enough about all these ladies that work so hard along side these doctors. Thank you Brooke for being my go to girl! Elisa, thank you for helping us with a time sensitive appliance, you made my daughter so happy! Kathy, you rock! I appreciate you all!

Friendly staff, Very professional,…read moreSon is a patient for braces and it's been a good experience.