I'm a little sad that I have to write a negative review about Saneal. I don't write many negative…read morethings about businesses. My story is this. I purchased a DJI Phantom 3 drone here last night, and couldn't get it to work. The issue was that I couldn't download the latest firmware update to get my drone to function. I spent a good 3 hours starting and restarting, resetting and rebooting. Nothing was working. I finally got through to technical support and they suggested that I reinstall the old update. I really didn't think it was necessary since the original update failed. This is where it gets interesting. I tried to return it less than 24 hours of purchasing it. John the manager said that I couldn't. I was not a happy camper at this point. It states right on the receipt that you can do exchanges within 10 days of purchase. John told me that I could only exchange it if the drone was working. My question is why would I exchange it, if it were working ? We argued the store policy (which was not honored. He basically told me that the drone was working when it left his store. It was my fault it wasn't working after failing the firmware update. My question is this. If you buy something from Saneal, like a digital SLR for example and it doesn't work, you can't exchange or return it. I had this very issue. I took the DJI home, it wouldn't update and therefore was not working. John wouldn't exchange it, and said if I had an issue to call the general manager (Jack). I called Jack, and told him my situation. He said to have the South center store courier it to the downtown store and he would have a look at it. If he can't get it to work that he would exchange it. I pray to God that this problem gets resolved. I will update this review as to what sort of resolution they came to. I just wanted to let you know about Saneal's return policy. There are no refunds, just exchanges within 10 days. The South Center store didn't even honor the exchange part. In conclusion, I'm now without any product which I paid good money for and have nothing to show for it. I also wanted to add that I have been a relatively good customer here in the past. Just lucky the items I previously purchased worked. I'll definitely think twice about buying anything here in the future. I HOPE YOU ALL WILL TOO !!!!!!! It's now on the fourth day without resolution. I called and asked for a refund now. They said if anything, they might do an in store credit. Jack, who I thought was the decision maker had to talk over what they were going to do. I wished I had purchased my drone at Best Buy. I would've had my money back by now. Please if you have any suggestions on what I should do message me. Thinking of going to the media about this. Updated 5/3/2016 Neil, one of the partners of Saneal Camera's (head ofiice) resolved my issue. He was professional, and courteous. I just wished John at South Center would've had better customer service skills. I will most definitely think twice about purchasing again from Saneal. If I do. it'll be through the head office location.

MOST HORRIBLE EXPERIENCE !!!!…read more My husband was always buying very expensive camera equipment from this store and suggested to go there for my passport photo. But my experience of the customer service I've got from this store manager was the worst experience ever. When he took my payed upfront photo he wasn't even willing to show it to me. Then, when I wasn't happy with the print, with one of my eye being half closed, I was faced with his resistance of possibility of a retake. There was no way of getting the refund for it either! Basically at this place you will end-up short of $27 and useless passport photo. It's true, I have lost 27 dollars at this place and this place lost me as a customer... But they also lost my husbands $2000/3000 per year purchases. (Maybe the company will deduct that from the store manager salary)

A great, quick option downtown for Passport and visa photos…read more I've been here twice during my lunch break, and each time I've had my photo taken within minutes, ready for me to pick up ten minutes later. Two photos (stamped on the back) costs $19 (plus tax), and they have an option of emailing you the digital version for an extra $5. I've been here twice and both times my photos have been accepted (by immigration in Canada). Plus I'm fairly sure he removed the shininess on my face on the photo from the last time which was a nice touch.

Photobase is in 1st floor of Scotia Center, next to The Bay. great location, too bad the owner is…read moreso rude. When the storekeeper tells you "I don't care if you are happy or not, you can go buy somewhere else, I have lots of other customers...." you know there is something seriously wrong with the business.

Needed to grab some film for my trip to Banff, and the worker was so knowledgeable and helpful!…read moreThey have a large range of film selection and even store the nicer colored film in a fridge for better protection. They had Portra, Ektar, Kodak, and many others that were not available at other camera stores I visited. It was also super organized inside and they had a large variety of cameras and equipment as well. Would definitely come here if I lived in Calgary!

I live in Yukon, and in person shopping is not an option for me unless I am travelling. I try to…read moreshop Canadian, and have had experience with several of the main camera supply stores in Canada and USA. One problem for me has been when a company offers free shipping as "Vistek" does, but excluded NWT, Yukon, and Iqaluit, even though Yukon is closer to their Edmonton and Calgary stores than Winnipeg that would get free shipping. And I have spoke with them about it, but their shipping policy is written in stone. So when pre-ordering an expensive Canon R5 MKii camera, battery, and accessories, I did not want to pay extra shipping charges. Contacting The Camera Store they assured me free shipping was indeed included, so I placed my order. I got excellent service, staff interaction (Liz was prompt to answer questions, and update me on my pre-order progress), and shipping was fast. Thank you Kerri. I made a few purchases since, and still even though not that expensive, the service was excellent. This will be my starting store for camera shopping until they do not carry what I am looking for. I highly recommend The Camera Store online shopping, as my experience has been the absolute best. The B & H store was one I favoured previously, with the problem of paying USA dollars with Canadian dollars, so am totally happy to have accidentally found The Camera Store, and it will be my main contact going forward.

Sadly came across the WORST customer service in a gadget store, especially by Mr Sandeep, who…read moredoesn't have any knowledge about the products, doesn't show/check the product before selling it. They are totally unaware/untrained of how to deal with customers, because when I called to mention about the defective product Sandeep sold me, he refuses that he has sold a defective product without checking it and denies to provide with a logical solution. Further he hung-up on me twice in middle of the conversation. But when I called the third time, as per receptionist he started attending other customers. And she also hung-up immediately, like WOW, what kinda service are they providing ? Why is this store even open ? This is shear harassment. Please boycott them and prefer buying it from other sellers or online because you will definitely regret your purchase from here! And this 1 star rating is much higher!

Horrible service. Took 5 weeks to get a refund on a $20 Pelican case because store managers have no…read morepower to refund anything. On top of that "Neal" from Se"neal" said they dont usually give refunds for anything they sell. Please buy from Vistek or The Camera store. Less than one star!

we purchased a drone from this place, after seeing the product from close and registering with…read moretrans Canada for drones, we figured out it's not fit for us and dec to return, at the store without check on the drone or the date straight up they say they don't do returns it's final sale. Clearly it wasn't mentioned at day of purchase and now we have a drone that has no use for us, I will personally will never go to this store again and wouldn't recommend for anyone to do so

If you need camera gear, Vistek Calgary is your spot! Good grief these guys are helpful and fast…read more I would highly recommend shopping here! Ask for Connor ;) -Trent

I was very impressed with Photo Studio Calgary. Very high degree of professionalism,…read moreresourcefulness and charm. These people really know what they're doing. They're on the ball and I would highly recommend them. If you have an odd request, this would be a great place to talk to. They are approachable and pleasant to work with.

I was extremely happy after I received my photos from Photo Studio Calgary. The team is really…read morecaring and does an exceptional job. The location is very convenient and easily accessible and also very clean. The best part is how the employees engage with you. They are extremely professional and really get the job done! I will definitely be coming back again and will recommend all my friends and family here!

Amazing! Go here for your passport photos! They are a little tricky to get to so once you find them…read moreinside the mall you can use their bathroom to freshen up. They have great lighting and they take like five photos and you get to choose the best one. I can't wait to submit my passport with this photo, its beautiful and I wish it was digital so I could use it as a profile pick!

Great service! Went in for passport photos and the service was excellent. Quick turnaround and…read moreprofessional, personal photography photo advice. I highly recommend them and will absolutely use them again in the future.

horrible your photographer there is after waiting half an hr after our appt we went next door to…read moreget some food and another couple went on ahead of us we talked to the photographer was so rude to us and after her arguing with us just gave us a paper to fill out

The place to go for passport or family portraits. Careful,…read moreskilled, caring, takes pride in getting the best photograph and easy to deal with. If you want something unusual, e.g. high angle or different subject layout, he will accommodate your request

Best passport pictures. Nicest person. Professional and efficient. Highly recommended.read more