This is a photographers dream! I love the homey old school vibe of the stores location and…read moreinterior. I have gone so many times I can navigate there with my eyes closed. Good parking lot for being downtown, never full but the place is always packed! Always a significant amount of sales people on the floor. They also have a rental section where you can rent a great assortment of cameras and accessories. They also offer 14 day full refund returns! The staff are excited, passionate and knowledgeable. Skip Saneal, I can't comment on Vistek - I love the camera store too much!

Needed to grab some film for my trip to Banff, and the worker was so knowledgeable and helpful!…read moreThey have a large range of film selection and even store the nicer colored film in a fridge for better protection. They had Portra, Ektar, Kodak, and many others that were not available at other camera stores I visited. It was also super organized inside and they had a large variety of cameras and equipment as well. Would definitely come here if I lived in Calgary!

I was very impressed with Photo Studio Calgary. Very high degree of professionalism,…read moreresourcefulness and charm. These people really know what they're doing. They're on the ball and I would highly recommend them. If you have an odd request, this would be a great place to talk to. They are approachable and pleasant to work with.

I was extremely happy after I received my photos from Photo Studio Calgary. The team is really…read morecaring and does an exceptional job. The location is very convenient and easily accessible and also very clean. The best part is how the employees engage with you. They are extremely professional and really get the job done! I will definitely be coming back again and will recommend all my friends and family here!

I have a nice Minolta 35mm film camera with lots of lenses, filters and accessories. I went into…read moreanother store and asked if they had a digital camera I could buy that would use the same lenses. The answer was, "No, you probably have to buy another Minolta." Of course, Minolta stopped making cameras 10 years ago, so his advice was bizarre and uninformed. I went to Saneal Cameras with the same question and the staff pointed me at their Sony Alphas and suggested I bring in my lenses and try them out first to make sure. Great service. A month later I brought in the one telephoto lens I wanted to keep, waited a bit for one of the two staff to free up (busy afternoon) and he knew which camera to try first. He was quite helpful and seemed to know the products well. He was juggling a few customers while I played with the A35 and eventually bought it. He didn't try and sell me an extended warranty, which makes up for not having a return policy (only exchanges). I went in with a budget and didn't get upsold. I felt I was being helped, not sold to. And the camera is real nice too. On the other hand, if he and I had more time maybe I would have tried out some cameras just a little bit better for a bit more money...

Sadly came across the WORST customer service in a gadget store, especially by Mr Sandeep, who…read moredoesn't have any knowledge about the products, doesn't show/check the product before selling it. They are totally unaware/untrained of how to deal with customers, because when I called to mention about the defective product Sandeep sold me, he refuses that he has sold a defective product without checking it and denies to provide with a logical solution. Further he hung-up on me twice in middle of the conversation. But when I called the third time, as per receptionist he started attending other customers. And she also hung-up immediately, like WOW, what kinda service are they providing ? Why is this store even open ? This is shear harassment. Please boycott them and prefer buying it from other sellers or online because you will definitely regret your purchase from here! And this 1 star rating is much higher!

A great, quick option downtown for Passport and visa photos…read more I've been here twice during my lunch break, and each time I've had my photo taken within minutes, ready for me to pick up ten minutes later. Two photos (stamped on the back) costs $19 (plus tax), and they have an option of emailing you the digital version for an extra $5. I've been here twice and both times my photos have been accepted (by immigration in Canada). Plus I'm fairly sure he removed the shininess on my face on the photo from the last time which was a nice touch.

Photobase is in 1st floor of Scotia Center, next to The Bay. great location, too bad the owner is…read moreso rude. When the storekeeper tells you "I don't care if you are happy or not, you can go buy somewhere else, I have lots of other customers...." you know there is something seriously wrong with the business.

This business allowed me to place an order then called me back a couple hours afterwards to tell me…read morethey won't take my business cause an employee who is new to the country try was offended by something I had said, which was not something to be offended by. Told me they don't my business or business from anyone I know. Avoid this place if you can, there are much better options around town. Hard to find, even harder to deal with. Probably paying the new comer a terrible wage. This business definitely loves Just Trudeau. Keep your $ & take your "business" to a place that will appreciate it.

Amazing support for getting a newborn passport photo. Employees were patient, supportive and…read morehelpful with how best to get the photo completed. The set up was great and made the process very easy. Would definitely recommend if you need passport photos for your little ones.

I'm a little sad that I have to write a negative review about Saneal. I don't write many negative…read morethings about businesses. My story is this. I purchased a DJI Phantom 3 drone here last night, and couldn't get it to work. The issue was that I couldn't download the latest firmware update to get my drone to function. I spent a good 3 hours starting and restarting, resetting and rebooting. Nothing was working. I finally got through to technical support and they suggested that I reinstall the old update. I really didn't think it was necessary since the original update failed. This is where it gets interesting. I tried to return it less than 24 hours of purchasing it. John the manager said that I couldn't. I was not a happy camper at this point. It states right on the receipt that you can do exchanges within 10 days of purchase. John told me that I could only exchange it if the drone was working. My question is why would I exchange it, if it were working ? We argued the store policy (which was not honored. He basically told me that the drone was working when it left his store. It was my fault it wasn't working after failing the firmware update. My question is this. If you buy something from Saneal, like a digital SLR for example and it doesn't work, you can't exchange or return it. I had this very issue. I took the DJI home, it wouldn't update and therefore was not working. John wouldn't exchange it, and said if I had an issue to call the general manager (Jack). I called Jack, and told him my situation. He said to have the South center store courier it to the downtown store and he would have a look at it. If he can't get it to work that he would exchange it. I pray to God that this problem gets resolved. I will update this review as to what sort of resolution they came to. I just wanted to let you know about Saneal's return policy. There are no refunds, just exchanges within 10 days. The South Center store didn't even honor the exchange part. In conclusion, I'm now without any product which I paid good money for and have nothing to show for it. I also wanted to add that I have been a relatively good customer here in the past. Just lucky the items I previously purchased worked. I'll definitely think twice about buying anything here in the future. I HOPE YOU ALL WILL TOO !!!!!!! It's now on the fourth day without resolution. I called and asked for a refund now. They said if anything, they might do an in store credit. Jack, who I thought was the decision maker had to talk over what they were going to do. I wished I had purchased my drone at Best Buy. I would've had my money back by now. Please if you have any suggestions on what I should do message me. Thinking of going to the media about this. Updated 5/3/2016 Neil, one of the partners of Saneal Camera's (head ofiice) resolved my issue. He was professional, and courteous. I just wished John at South Center would've had better customer service skills. I will most definitely think twice about purchasing again from Saneal. If I do. it'll be through the head office location.

MOST HORRIBLE EXPERIENCE !!!!…read more My husband was always buying very expensive camera equipment from this store and suggested to go there for my passport photo. But my experience of the customer service I've got from this store manager was the worst experience ever. When he took my payed upfront photo he wasn't even willing to show it to me. Then, when I wasn't happy with the print, with one of my eye being half closed, I was faced with his resistance of possibility of a retake. There was no way of getting the refund for it either! Basically at this place you will end-up short of $27 and useless passport photo. It's true, I have lost 27 dollars at this place and this place lost me as a customer... But they also lost my husbands $2000/3000 per year purchases. (Maybe the company will deduct that from the store manager salary)

we purchased a drone from this place, after seeing the product from close and registering with…read moretrans Canada for drones, we figured out it's not fit for us and dec to return, at the store without check on the drone or the date straight up they say they don't do returns it's final sale. Clearly it wasn't mentioned at day of purchase and now we have a drone that has no use for us, I will personally will never go to this store again and wouldn't recommend for anyone to do so

Ok so I'm a super busy guy, I run my own business and I also do some audio work on the side…read more I got this job to record a podcast super short notice so of course I'm in a hurry just like everyone else is in a hurry. I need 4 Lapel mics and I'm calling around and nowhere had all 4 mics in one location until I called Vistek Calgary on 10ave Southwest and Angela answers the phone at the rental desk and there someone finally had all 4 mics in one location for me! She worked some magic on a great package deal and I got my podcast tracked. In and out done deal. Thanks Angela!

I have used this photography shop a few times and always been extremely satisfied with the outcome…read moreof my framed photos. Incredibly helpful staff who go beyond my expectations to make sure I am 100% happy with the final product. I would recommend this company to anyone who would like to have the best of quality for their photos developed, mounted or framed.

Terrible, terrible, terrible! Went in to have videos transferred at the beginning of december,…read moreSTILL WAITING. Never call to update, even when they say they will. It's been over 2 months and all we've been given are excuses and horrible service. Don't go here for photo services, save you time and money!